Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  1800 Military Rd Niagara Falls, NY 14304

• 

  Bose Factory Store

  690 Ventura Blvd Ste 107 Camarillo, CA 93010

• 

  Bose Store

  340 SW Morrison St # 2350 Portland, OR 97204

• 

  Bose Corporation

  1030 Auahi Street, Bays 2 & 3 Honolulu, HI 96814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of trusting the Bose Trade-up program (*****************************). I followed the instructions and selected the trade-up speaker I wanted (Home Speaker 500). I sent them my older speaker as instructed on September 21, 2024. According to *** tracking, it was delivered to their warehouse on September 24. About a month later, I chatted with an agent online to find out about the status of my order (they charged my credit card when I finalized the trade-up order). The agent asked me to wait a few days, which I did. Then on November 6 I contacted them online again because I noticed that my order had been canceled. There was no notification even though they have all my information. When I chatted, I learned that the product was not available in the color I had requested (black) so someone canceled the order. The person I chatted with reinstated the order requesting the silver color speaker. They told me they would rush the order and asked me to wait 24 to 72 hours. The on November 9 they told me the order was in process, also through the chat on their website. Since this seemed to be very poor customer service, I contacted them through ******** Messenger on November the 10th , when I learned that the product was no longer available. They told me they had canceled the order again and offered me a lower quality portable speaker with different features and look (it looks like a handbag I would never buy). I would like them to refund the money I paid (they mentioned they would) and either return my own speaker, or give me amount of money they would have discounted from the trade-up ($120) so that I can purchase a home speaker of my choice, which is not going to be a Bose, since they no longer have the type of speaker I wanted for my home. I already have portable speakers and do not need an additional one.I hope you will be able to help with *********,***** C ********* *************************************************************************************

  Customer Answer

  Date: 11/25/2024

  Dear Better Business Bureau:
  
  I would like to thank you for helping me resolve this issue. The agent from Bose who communicated with me (*****?) was courteous, efficient, and made the whole process extremely easy. I also have to thank BBB for the quick action. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  Happy Thanksgiving to you all.

  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this item just under a year ago. Warranty is one year. Battery appears to be defective as the product (headphones) dies while being used. Tried various options for resolution, including full charge, update firmware, reset, etc. Customer support insists on charging $239 (more than the original full price!) for warranty service, even though provided with proof of purchase. Their own app confirms that it's a genuine Bose product and provides a valid serial number, which was confirmed by their own customer support.I've owned no less than a dozen Bose products over the years (some of them quite expensive like full sound systems). I will not purchase any **** products in the future. I'm the "techie" in my family and within my group of friends. This response, even when provided with proof of purchase, is completely unacceptable and I will discourage all of those people to whom I've spoken highly of this brand in the past to absolutely never consider it again. This is one of the most customer unfriendly companies I have encountered in my life. RIP **** ****.

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Bose QuietComfort Noise Cancelling Headphones, Certified Refurbished #************ from Bose on **** on 11/10/24 for $69. Order was canceled by Bose on 11/13/24 claiming "I'm out of stock or the item is damaged." There are reports of Bose shipping the item via *** then recalling it while in transit This is deception and poor customer service. They had stock, and if they disagree, I am willing to wait until it is back in stock.

  Business Response

  Date: 11/21/2024

  11/21/2024
  
  This letter is in response to Complaint No ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Bose has the ability to fulfill the order and refuses to do so.

  I have purchased Bose products in the past and have been happy with the experience until this recent incident. 
  

  An error on their part should be corrected and the product sent to further their reputation for good customer service.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Marc

   

   

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On nov 11 2024 i purchased headphones direct from **** through their direct **** sellers account. They canceled my order and told me they will refund me. And the reason they claimed this item was no longer in stock. I then went back to their listing and saw the same item listed at a higher price and it was in stock. They are not responding to my emails and there is no way to get in contact with them

  Business Response

  Date: 11/21/2024

  11/21/2024
  
  This letter is in response to Complaint No. ********, dated 11/18/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  **** is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

  Customer Answer

  Date: 11/21/2024

  so lets say I was in a bose store buying a pair of headphones and there was a rack that had refurbished headphones for sale for $39 each and lets say I took one off the shelf went to the cash register paid for it and went home. Would someone from the store or from your company then come to my house and take these back for me ? I dont think so. So why should the situation be any different. If you made a mistake, then its the companies fault to absorb such a mistake. It should not be loyal customers that have to absorb such a mistake especially before the holidays. I have purchased four sets of headphones from you in the past. Not to mention other several products. The way you are ignoring your negligence and taking responsibility for your mistake is absurd. I can tell you for a fact that I will no longer purchase your products and I will let my voice be heard so that others know that you dont care about your customers. 

   

  ************************ have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought refurb headphones on **** and Bose cancelled the order with the justification of them being out of stock.I see the SAME headphones listed on the same posting in **** and also on their website.

  Business Response

  Date: 11/21/2024

  11/21/2024
  
  This letter is in response to Complaint No ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.
  

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Firstly, the justification provided now is not the same one provided when I was contacted via the merchant website. I was informed that ********* was unable to fulfill the order, with the reason provided as Out of Stock or damaged, both of which are incorrect. What should I believe now? Pricing error, out of stock, or damaged? It seems that the business decided to pick a price for the product, only to regret it later and then cancel the transaction. This is a terrible business practice.

  Secondly, I was buying this item as a Thanksgiving gift and will now have to spend more money to buy another similar item somewhere else, since the date is close and Bose refuses to do the right thing.

  
  Regards,

  Matuzalem

   

   

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** store came out with headphones for sale on **** for $69 which I placed orders for which were few days later cancelled with no explanation and price went up to $299. I would like to file a complaint due to their incompetent practice of canceling my order and not allowing the order to be processed and in doing so increasing the price nearly 3 times and cancelling my order,

  Business Response

  Date: 11/21/2024

  11/21/2024
  
  This letter is in response to Complaint No ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

   

  ******* Barnetts reason for rejection: Bose is know for their customer satisfaction as they claim even in their response to this, however price mistakes happen all the time with every retailer, customer should not be the one this mistake should be passed on. At the least, Bose should offer some kind of compensation or credit for this mistake to people who were able to order.
  

  Good example involves this; So lets say you walked into the bose store because you needed to buy a pair of headphones and you pass by a pair thats in the box and labeled refurbished on sale for $39 and you say h*** with it, I will take a chance and buy these because it seemed like a reasonable deal to you considering a brand new pair was $200. You go to the cash register and you pay for them you get in your car go home and you start using them for a couple days. Then three days later someone at the store realizes the wrong price was on them. Do you think they will come to your house and ask for them back and tell you that they made a mistake? This is what's happening right now. And **** need to own up to it. Price mistakes happen in stores all the time and people buy stuff at a drastically discounted rate. No one goes knocking door-to-door asking for the product back. Online retailers should be held accountable. The mistake equals their problem. It shouldn't be the consumers problem. If you as an individual listed something for sale on **** and you made a mistake on the listing price and sold that item too cheap the buyer would chastise you and **** would probably kick you off the platform for not shipping out the item or honoring the sales price. 
  The fact that Bose did not address the issue and offer some sort of compensation to its customers says a lot about the company. This might've been a marketing gimmick right before the holidays. I personally always fight for the little guy. I don't feel bad for the big companies.

   

   

   

   

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Bose on 11/11/24 for 2 pairs of headphones, but my order has not been fulfilled, and I haven't received any explanation or update from the company.

  Business Response

  Date: 11/27/2024

  11/27/2024
  
  This letter is in response to Complaint No ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There was no attempt for a resolution made and the business gave me no options other than closing out the complaint. This is a completely unacceptable response and I will not be accepting this.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 12/03/2024

  12/3/2024
  
  This letter is in response to Complaint/Rejection No ********,dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  As noted in our original response to this complaint, we sincerely regret any disappointment this has caused our customer. We understand the customer remains unsatisfied       with our actions and our response; however **** considers this matter closed and encourage the customer to visit our website directly to take advantage of on-going holiday sales.
  Bose considers this matter closed. Should the customer have any further questions or concerns, they are welcome to contact us at **************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 13. Nov 2024 Money paid: $74,59 ($69.00 + taxes)Purchased good:Bose QuietComfort Noise Cancelling Headphones, Certified Refurbished Nature of Dispute: Refusal to send the unit To whom it may concern,I have seen a slickdeals post that has shown the aforementioned unit being sold on **** by ************ itself for aforementioned price, which offers a huge discount. The stock for the black item was present, and I have purchased the unit from **** on ****. There was still stock of the unit for the next 10+ *************, I received that Bose is not fulfilling my purchase. In the same forum, many individuals mentioned that their units arrived or are on shipment, while selectively mine is canceled. I even received a "your order shipped" notification from **** before the cancellation. I rightfully want to receive the product I purchased at the paid price, as the discount is huge and any cancellation makes me suffer a huge amount in lost advantages.Thank ******** Regards,**** ***** Erbis

  Business Response

  Date: 11/21/2024

  11/21/2024
  
  This letter is in response to Complaint No ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  To whom it may concern,

  I will be requesting the fulfillment of the order and delivery of the item at the original price pertaining to this complaint. The channels through which this could be resolved is irrelevant to the customer(me) as business(Bose) may choose whatever channel deemed to be viable and reliable to fulfill the request. The claim stands rightful as the proof of purchase and relevant documents are present, and the origin of the issue is not the customer (I) while customer had no right or knowledge pertaining to the happenings, and is rightfully entitled to the purchase and to the item(s) and service purchased at the purchase price.

  Further, the cancellation business (Bose) issued being clearly disadvantageous to the customer (I) is obvious at the current price being severely higher, the cause of this request remains just and customer (I) has the right to pursue the matter in the requested manner.

  As the business(Bose) also was willing to fulfill the orders, clearly understandable from the reply prior to this follow-up, with the proof of purchase and relevant documents present, business can fulfill the order without any concern about authenticity of the request.

  Selective punishment of customers (some customers claimed to receive the orders that followed the happening, at the price of purchase with fulfillment of business (Bose)) is unacceptable, and business(Bose) through the response clearly stated its willingness to fulfillment. Hence the request of fulfillment of the purchase is valid and is acceptable to both customer (I) and business(Bose) per the complaint message track on BBB.

  The method which the fulfillment can take place could be chosen through business (Bose) as mentioned, and as a suggestive approach, a purchase at the new price through business(Bose) website or one of its providers and refund of the excess amount to the customer(I) is a reliable method.

  As customer(I) and the circumstances mentioned clearly demonstrating, that the request of fulfillment is just and reasonable, similar response is expected from business (Bose) for the resolution of the issue pertaining to this complaint.

  Regards,

  **** ***** Erbis

   

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a refurbished item that was on sale from ****. After a couple of days, they cancelled my order out of nowhere. Apparently they have done this with other refurbished sales. They didn't honor their sale.

  Business Response

  Date: 11/21/2024

  11/21/2024
  
  This letter is in response to Complaint No ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently (on Sunday the 10th) placed an order for refurbished Bose headphones through ****, sold by ****. My order was due to arrive on Wednesday, the 14th, but without any prior notice, I received a message that it was returned to the seller. I was surprised, as I never requested a return or received any communication about an issue with my order.They informed me that the seller had decided to cancel my order. I was even more disheartened to see that they are still actively selling these same headphones on other platforms but at a significantly higher price. This makes me feel as though my order may have been canceled solely because the seller realized they could make more money by relisting the item. This was disappointing, especially as I had purchased the headphones for a fair price through ****, trusting they would honor our agreement.Ive already spent time and effort trying to resolve this matter directly with the seller, but I havent received a clear explanation or a reasonable solution. I feel treated unfairly as a customer, and Im reaching out to the ******************** because I believe in ethical business practices and would appreciate assistance in addressing this issue.

  Customer Answer

  Date: 11/25/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 11/26/2024

  11/26/2024
  
  This letter is in response to Complaint No ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
  Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
  This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
  We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
  As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
  We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.