We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bose Corporation has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Bose noise cancelling headphones on **** that was being sold by the Bose official store (*****************************).Bose cancelled my order with the vague message of "Unfortunately, were unable to fulfill your order, and it has been cancelled."They are not out of order and this feels like a bait and switch. I want my order to be fulfilled at the price that I paid.

      Business Response

      Date: 11/21/2024

      11/21/2024

      This letter is in response to Complaint No22551189, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is committed to delivering high-quality products and exceptional service, which has earned us a strong reputation for customer satisfaction.
      This past weekend, we experienced a pricing issue with one of our authorized resellers. Although the pricing issue was resolved promptly, a system error unfortunately prevented us from fulfilling the affected orders. As a result, the impacted orders were canceled,and email notifications were sent to the affected customers.
      We sincerely regret any disappointment this may have caused and encourage the customer to revisit the authorized reseller to purchase the product at the corrected discounted price.
      As this matter has been resolved, Bose now considers the case closed. Should the customer have any further questions or concerns, they are welcome to contact us at *************.
      We appreciate the opportunity to address this issue and hope the customer will continue to enjoy Bose products in the future.

      Customer Answer

      Date: 11/21/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The reasoning that "a system error unfortunately prevented us from fulfilling the affected orders" is a lie. Nothing prevented **** from fulfilling these orders. In fact, in many cases, the products were in the process of being delivered and a "return to sender" request was processed. So in fact, it was a deliberate action on Bose's part to not honor these orders.

      If I went into a Bose store and I saw an item that was marked for a given price, I would expect that price to be honored. I expect the same for this case.

      Please deliver my headphones at the price I purchased them for. 
       
      Regards,

      ****

       

       

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned some Bose earphones and never received my refund. I have contacted Bose via chat many times and each time they say they will escalate the matter. They never have a solution for me and I returned the item and even my Bose account says I returned it. At this point they are just keeping my money.

      Business Response

      Date: 11/18/2024

      11/18/2024

      This letter is in response to Complaint No. ********, dated 11/13/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *********

    • Initial Complaint

      Date:11/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in my defective headphones for repair using their prepaid label, and what followed was a nightmare. I waited patiently, only to be told time and time again by their support that they had not received my headphones yet. According to the tracking info, this was correctthe package appeared to be stuck at ***. I tried to be understanding, giving them the benefit of the doubt, but my patience was pushed to the limit as weeks turned into months. I reached out to Bose multiple times, and every time it felt like I was hitting a wallno help, no answers, just the same repeated line that they hadnt received my headphones and just to wait another week.I eventually lost all hope of ever getting them back. With no resolution in sight and needing a reliable pair of noise-canceling headphones to work from home (where the daily chaos of kids and household noise makes it impossible to focus), I had no choice but to buy another pairbut certainly not from Bose this time. I bought **** instead, because I could not risk going through this ordeal again in case anything goes wrong with the headphones again.Months later, out of curiosity, I checked the tracking number again, and to my shock, it showed that the headphones had been delivered to Bose quite some time ago. Yet, here I am, half a year later, with no update, no repaired headphones, and no communication from Bose. Its beyond frustrating.Ive already moved on, but I refuse to let this go without using every tool available to hold Bose accountable. This complaint is my way of pursuing justice for what has been an absolutely unacceptable experience with customer service. I hope this catches their attention, but at this point, I have no expectationsjust frustration and disappointment.

      Business Response

      Date: 11/25/2024

      11/25/2024

      This letter is in response to Complaint No. ********,dated 11/8/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager attempted to contact the customer by phone on multiple occasions. As the customer does not have a voice mailbox, we were unable to leave a message. An email has been sent to the customer and we are looking for a reply, so that we can resolve this swiftly. We encourage the customer to contact Bose, at *************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bough the Bose sound Bar and using it about 90 days, and it had problems. I sent it back for fixing following instructions of Bose from Sept 7 2024, and I contacted to customer service by chatting, they said they will take care of it, then to next level Escalated it case # ******** etc. but until now they did not finish and sent it back to me. It is 2 months already. I requested them to email me the situation, but they just silent, or I continue chatting with them, and the result is the same before. I am not happy with the product, and I really disappointed with the service like this, and I frustrating to find where the company is.

      Business Response

      Date: 11/18/2024

      11/18/2024

      This letter is in response to Complaint No. ********, dated 11/7/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** **

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order the Bose QuietComfort Earbuds(White Smoke) from bose website on 10/28/2024. I got an email on 10/30 saying that the item was delivered, but I have not received any packages at all. I called their customer service and demanded a refund, they refused and said that they take no responsibility of this. I was very angry about their attitude and poor customer service. Later on that day, I called the police to investigate and filed a police report about this.

      Business Response

      Date: 11/18/2024

      11/18/2024

      This letter is in response to Complaint No. ********, dated 11/5/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** **

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased bose 700 rear speakers to complete my home theater system. They offer a 90 trail full refund if not satisfied. *** also purchased a Bose 700 bass module speaker. The bass module had a terrible sound defect and I sent it back for repair. Bose sent me a replacement, but it was clear from the looks that it wasnt the same speaker that Ive sent in. The replacement sound was worse than the one that I sent. I decided to send back the surround speakers for my refund because I was disappointed. Ive been waiting for my refund since 10/15/24, and the company is giving me the run around for my refund. I was told itll take 8 to 10 business days for my refund. That time has come and gone, still no refund. Ive called **************** a few more times and still continue to get the run around for my refund.

      Business Response

      Date: 11/12/2024

      11/12/2024

      This letter is in response to Complaint No. ********,dated 11/4/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 11/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order B001824324 was made on 10/21/2024. When order made, website saying 2 days delivery. But after on week without shipment. I asked the online chat agent, he/she said will ship within the week. But after one week still no shipment, I asked several times, no positive answer. the last chat agent simply mentioned it is not in stock without a shipment date. I request cancel, he/she also refuse to cancel the order. I ask to cancel the order and refund ASPS, I don't need this now!

      Business Response

      Date: 11/18/2024

      11/18/2024

      This letter is in response to Complaint No. ********, dated 11/4/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received new Bose earbuds on 7/30/2024 that were faulty. On 9/13/2024, I contacted Bose to self-resolve my problems and followed their diagnosis. The earbuds were still faulty. On 9/20/2024 I contacted Bose and was advised to perform an exchange / replacement of new Bose QuietComfort Ultra Earbuds. I sent my earbuds in the mail via *** with the provided *** label and these arrived and were received by **** on 10/1/2024 (confirmed via *** tracking and email that **** received my return product). I called Bose on 10/9/2024 to inquire where my replacement item was (the email Bose sent me said allow 5 days from the time *** delivers the return for Bose to review and validate my product). On 10/9 I was told it can take up to 2 weeks for Bose review my product so to keep waiting. On 10/16 I called again and was told that I should received a shipping confirmation that week. I did not receive anything. On 10/21/2024 I called again and was given a Case Number, my case was escalated to supervisors, and was told that my headphones would ship within 2-3 days. Nothing was shipped. I called again on 10/28/2024 and was told my order would ship in 2-3 days, Bose apologized, sent me an email saying the order was placed. Nothing was shipping. I called AGAIN on 11/4/2024 and was told to keep waiting that it could take 2 weeks for my item to be shipped and nothing Bose could do. I asked if I could order new headphones and Bose cover the entire cost - I was told this cannot be an option because my replacement is already in progress I asked if my replacement can be sent out today - I was told nothing can be done, I have to wait until management reviewed.I asked for a gift card or a promo code so I could order new headphones - I was told this cannot be done as their Free of Charge (FOC) system was ******* has been over 6 weeks without my headphones, I work from home, and this is not deeply impacting my work. I expected Bose to have better service for $300 earbuds.

      Customer Answer

      Date: 11/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******** ********

    • Initial Complaint

      Date:11/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to address significant compatibility issues between the Bose SoundLink Flex and SoundLink Max speakers, which I purchased. Both models fall under ****'s premium portable Bluetooth speaker line, yet they are incompatible in Party Mode. This is due to each device relying on separate applicationsthe Flex on Bose Connect and the Max on Bose Musicmaking it impossible to pair them together.Further compounding this issue, these speakers are marketed as compatible across the SoundLink series, creating a reasonable expectation for seamless functionality. However, the lack of Party Mode compatibility is not clearly disclosed at the point of sale. Requiring customers to buy additional speakers of the same model to use core features like Party Mode appears to be an anti-consumer practice.For example, similar cases like ********** *. ****** (2019) highlight the importance of consumer rights when restrictive software practices limit compatibility, leading to inflated consumer costs. The inability to pair the SoundLink Flex and Max for Party Mode falls into this category of restriction.Therefore, I request that Bose take the following actions:Provide a Software Update: Develop and release a firmware update that enables Party Mode compatibility between the SoundLink Flex and SoundLink Max speakers.Offer a Credit or Replacement: Offer a credit of $165 toward new speaker, or provide a replacement/upgrade of my SoundLink Flex model, as a remedy for this compatibility issue. If these actions are not undertaken promptly, I am prepared to file suit to address these concerns over Boses anti-consumer practices.

      Business Response

      Date: 11/07/2024

      11/7/2024

      This letter is in response to Complaint No.22509580, dated 11/4/2024 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our ************* Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved, and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was promised a refund once the product went on sale the next day. The refund promised was $70 (see below). After multiple attempts (October 8th, October 16th and October 28th, I have still not received the refund. I've included their last response which was on October 28th:Hi *****, I hope this email finds you well. I'm writing this email to inform you that we are unable to send a system-generated confirmation at this time, but I would like to send you this email as an assurance about refunding you from your recent order. Please see details below:Case Number: ******** Order Number: B001757552 Promised Refund: 70 USD Please note that this email is being sent from an unmaintained domain. If you have any other concerns, please feel free to reach out to us through our other available channels by visiting our Contact Us page (******************************************). Have a great day and take care! Thank you for contacting Bose Corporation. ***** Product and Technical Support Team

      Customer Answer

      Date: 11/15/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ********

    Bose Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.