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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company refuses to allow me to speak to a human representative about warranty work on a Bluetooth speaker. Their automated system is designed to prevent access to human beings. It's an endless loop of refusing to put me through to anyone who might actually be able to assist me.

      Business Response

      Date: 07/24/2024

      7/24/2024

      This letter is in response to Complaint No. ******** dated 7/16/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager has personally attempted to contact the customer, however we havent been able to reach him. Weve sent the customer an email and encourage the customer to respond as we are eager to help. We will keep this case open and continue to reach out until contact is made.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:07/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased, received, and sent back a pair of headphones directly from **** in June of 2024. **** received the return on June 24th, 2024, and told me that it would be 7-10 business days before I received my refund. To date (July 13th, 2024, 19 days later), I have not received my refund. I called **** and spoke to a manager by the name of **** who assured me I would receive the refund in 8-12 business days from today, which I find unacceptable since not only do they have the product that I returned, but they are keeping my money from me, essentially stealing my money. Please see the attached email from **** dated today that acknowledges this incident and their intentions of them returning my money within the next 8-12 business days, which I find totally unacceptable!

      Business Response

      Date: 07/25/2024

      7/25/2024

      This letter is in response to Complaint No. ******** dated 7/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager connected with our customer via email and ensured the customer that her matter is being resolved with care. It is our understanding that the matter is resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 07/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two headphones was returned from Order number #R000415246 using *** tracking #1Z4019RY9092166970. On May 30th I received a refund notice that the return was received. After about 5 days i noticed my refund was not proceed. I explained VIA chat that i used one label for two headphones. The investigation has been going on for more than 30 days. I have yet to get a resolution. here is my Bose Ticket #******** and refund ticket- ********.

      Business Response

      Date: 07/25/2024

      7/25/2024

      This letter is in response to Complaint No. ******** dated 7/8/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer via email and successfully resolved the issue.  It is our understanding that the matter is resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:07/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Placed on 6/29/24 Order Number B001459409 Address: ***************************** ***************************************************** ************ Order email: ************************ Order was placed for next day air, never shipped on time and arrived approximately a week later when it was supposed to arrive in 1-2 days. Thats the first thing. Second of all, the order itself was missing the actual headphones in the box. It was a certified refurbished pair of headphones, but I dont understand why they couldnt actually include the headphones even though it was a used product. All the other accessories were in the package, except the actual headphones. I contacted customer service and they stated that the email doesnt match up on file either, so they cant do anything about it and am out of $308. I previously contacted customer service a couple days prior for an update on the order and they were able to pull up my order fine, but today they couldnt? I asked the prior customer service agent I contacted the other day to switch my order to this email, which he did. I am disappointed by this treatment and **** has really gone downhill. All I want now is my money to be refunded or I will have to go ahead and chargeback with my CC.

      Customer Answer

      Date: 07/15/2024

      I have not heard from the business in response to my complaint. I havent have received a single response. 

      Business Response

      Date: 07/19/2024

      7/19/2024

      This letter is in response to Complaint No. ******** dated 7/5/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 07/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received 4th Bose replacement product around June 7th. The Bose Open Earbuds Ultra left me to experience the same poor quality while on calls with my physicians, hospital, and other medical staff. ******* would again hangup or state I sounded far away. I MUST use bluetooth products because of my disability. I then would be forced to use my other dated Bose products (that cannot be repaired) or buy inferior products while waiting for the multiple reships and replacements, then the call quality would improve according to the caller.I told *************** prior to reshipping the 3rd faulty replacement that the upcoming 4th replacement product would be my final product because I've been beyond frustrated with their product performance and return timelines and requirements of the customer. (Second Order) While setting up to return my 3rd replacement pair I purchased my spouse a pair of the Bose QuietComfort Ultra earbuds as a birthday gift because they liked the style. Those buds were received around June 9th. They were unboxed and used. The product was not able to be set up on the Bose App. We contacted the ************ to troubleshoot. They were unable to figure out how to add the product, register it, and it be used properly. 2 products I paid for that do not ever work one way or another. I even purchased custom vinyl skin covers for both because I hoped that this would be the last time and we both could enjoy functional buds. I no longer want any further involvement with Bose products. I've been far too forgiving and it's absurd for the cost of these products they are lemons and I have no desire for lemonade.

      Business Response

      Date: 07/24/2024

      7/24/2024

      This letter is in response to Complaint No. ******** dated 7/4/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is being resolved, and we will continue to converse with the customer until as satisfactory resolution is obtained.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought headphones off the companies Amazon store and the box they sent was empty. I called **** and they hung up on me 3 times.

      Customer Answer

      Date: 07/14/2024

      I have not heard from the business in response to my complaint. I managed to get a refund from Amazon (the seller), but havent received any response as to how **** sent a factory sealed empty box to them to sell to me. Nor have I heard from Amazon why they didnt notice the difference in weight or why they are selling a product that Bose discontinued over 2 years ago. Bose wasnt even aware that their own companies page on Amazon was selling a discontinued product. 

      Business Response

      Date: 07/19/2024

      7/19/2024

      This letter is in response to Complaint No. ******** dated 7/3/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is being resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:I need help. I purchased a Bose Soundlink Flex Bluetooth SE Speaker. The unit NEVER fully charged. It only would get to 90%. I sent it back to Bose for replacement. I followed their instructions and used the tag THEY provided to bring it to *** for return. It was supposed to take TWO DAYS to return.**** keeps blaming me as the customer for the return not arriving. Asking me for PROOF, when they already have proof and THEIR records SHOWS that the unit WAS shipped back on May 29th 2024.It's now almost a MONTH later and I still have nothing to show for it. They repeatedly have said that quote: "I have escalated the case to my logistics team, they will update us within ***** hrs. This is the reference number ******". Which means nothing, just a way to delay another 10 to 14 days. Because I've heard NOTHING back from **** in those ***** hrs or even a MONTH. When I've contacted *** they've directed me to the vendor as they have to file for the product. Meanwhile, they have my money and I have NOTHING. The supervisor told me that they won't replace it until the item shows up. So if it NEVER shows up I get nothing? Or if it takes 90, 120, 365 days, I have to wait that long? That's not acceptable. It shouldn't have taken this long to get a replacement.Thank you for your assistance as soon as possible please.

      Business Response

      Date: 07/18/2024

      7/18/2024

      This letter is in response to Complaint No. ******** dated 7/1/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a pair of Bose 700 headphones for Christmas 2023 (owned for about 6 months). Recently, the right earpiece was damaged when I was putting the headphones on. I thought this lack of sturdiness/product flaw would be honored under the 1-yr warranty. When I contacted Bose customer assistance, I was told the warranty does not cover this product flaw, but I could send them in and receive a replacement at a discounted price. Although I was disappointed that **** does not honor warranties, I was somewhat willing to pay a small amount to get a replacement. When I asked the price, the Bose representative told me $320 for a completely different headphone product! I cannot believe the Bose representative tried to upsell a customer who is merely trying to get the warranty promised on their product. The customer assistant also told me they did not have an email or mailing address to provide me to lodge a complaint and subsequently tried to renegotiate an exchange that would work for me. Again, I am not looking for an upsell purchase experience when dealing with customer service. I am merely looking for the company to honor its quality commitment and not try to profit off their product defects. I hope your company will do better.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Bose QuietComfort Ultra Earbuds in February that were defective. I contacted **** for tech support on them and they told me they needed to be replaced and sent me a shipping label which was finally used when I send them back to them on May 15, 2024. When I didnt receive my replacement product a couple weeks later, I contacted ****, and we just discovered that my package did not make it to Bose that it was lost with **** I provided **** with a copy of where I dropped them off with *** with the provided shipping label as well as proof of purchase, I was initially told that would be enough and they would send me my replacement. Now I keep getting told Ill get a call back within 24 to 48 hours and now we are 10 days later. I called yesterday and today and was told they have an investigation open with *** and. Would get back to me once that is completed now which is within 10 to 14 days. I informed them that I am aware of that and I also informed the investigation with *** closed two days ago on June 12th. The representative told me I'd get a call back within the day now but that is no longer acceptable. I want my new earbuds.

      Business Response

      Date: 06/24/2024

      6/24/2024

      This letter is in response to Complaint No. ******** dated 6/14/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:06/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26-2024 I ordered a soundlink revolve speaker.On May 31 I received an order of headphone cushions! Not my speaker,so I called and explained the error and was told they will look into it and let me know in 3-5 days.I called back 5 days later and they told me the shipping department has confirmed that my order was the speaker and nothing was going to be done.I then asked the representative what would they ship the speaker in? She replied a box! I told her my shipment came in a bag,she then asked for a picture which I sent her and they agreed to-refund my money once they receive the cushions back which I shipped back yesterday June 5.Not sure what I would have done if the wrong shipment came in a box.Order #B001352260. Case#********

      Business Response

      Date: 06/11/2024

      6/11/2024

      This letter is in response to Complaint No. ******** dated 6/6/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 06/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************

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