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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased **** on ear wireless headphone as a replacement to some other Bose headphone that had stop working and these to have stopped working. I have had 3 to four different headphones all by **** that have stopped working. They claim they stand by their products but they dont. This last pair the ear pieces came off I might have used these head phones 5 times. Called in and they said they cannot be repaired and offered a replacement for me to pay $329.00 . That is not considered a replacement if the customer has to pay and more than the product was purchased for. These headphones are poorly made. All my past purchases can be verified.

      Business Response

      Date: 08/21/2024

      8/21/2024

      This letter is in response to Complaint No. ******** dated 8/15/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer via email and had a productive conversation with her. It is our understanding that the matter is resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Bose Revolve II speaker in November of 2023. **** promised that the battery life is 17 hours. The battery, when fully charged lasts only 4.5 hours. I contacted ****, they offered repair. I had to contact them after 8 weeks inquiring about the speaker, they had promised 4 weeks. They said it could not be repaired and sent me a refurbished replacement. That replacement also does not hold a charge for the 17 hours as promised and is dead after about 4 hours. They are now sending me a 3rd speaker. The speaker battery does not last as long as **** claims and they should offer a different speaker that does last as promised.

      Business Response

      Date: 08/16/2024

      8/16/2024

      This letter is in response to Complaint No. ******** dated 8/14/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter is resolved,and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of refurbished quiet comfort II bose earbuds. The left earbud stopped working. I attempted various troubleshooting. Checked alignment, cleaned, reset Bluetooth connection. Attempted online self service. Talked to an online chat person. The connection was lost and they didn't attempt to restart the chat. I spent to much time trying to get in contact with you. Does this quality for warranty replacement? Order number B000649101 Order date 12/04/2023

      Business Response

      Date: 08/21/2024

      8/21/2024

      This letter is in response to Complaint No. ******** dated 8/10/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager has attempted to connect with our customer,unsuccessfully. However, we have resolved this matter and expect that the customer is satisfied. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: 5/31/24 Issue I'm facing: I sent my soundbar back to bose for them to repair it. *** said it was lost in transit and said they are going to compensate **** for the loss. There was a claim they issue to bose. **** has been making me want for months with no response. I sent my soundbar to them and now I don't have a way of even getting it back. All I want is to get my soundbar. 7/4 update: As per checking it has been escalated yesterday and we still waiting for back office response.************?Please do call or chat us back after 3-4 business days.?Ref number: ******** new reference number: ******** note: all they do is tell me it is on high priority and never provide me any update or resolution. I feel like I'm being scammed by a huge business and it's not fair. If *** has paid them for the loss, they are subject to sending me a replacement for the device. They can't just take the insurance money and not provide a customer with a resolution. It's almost $900 that I'm out because their support is awful.

      Business Response

      Date: 08/14/2024

      8/14/2024

      This letter is in response to Complaint No. ******** dated 8/5/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer; while **** remains committed to resolving customer concerns, with the information we have and despite our best efforts we have been unable to reach a resolution. **** considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:08/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased 3 different Bose products in the last few months. I have no complaints about the products. I am however very annoyed with junk email and spam I get from Bose. I have unsubscribed multiple time and keep getting emails.

      Business Response

      Date: 08/05/2024

      8/5/2024

      This letter is in response to Complaint No. ******** dated 8/3/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer by voice message and email, ensuring a swift resolution. The customer has replied and is satisfied. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 08/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Serial Number: 1EFL I am writing this email to express dissatisfaction at the performance of **** QC Earbuds. After the new firmware update thousands of people like myself are faced with issues on either the left or right earbud with the Bose version of death light (red and white light flashes) and looks like unfortunately there is no way to downgrade the firmware either. The timing of the update strangely coincides with the launch of the new version of Bose QC earbuds.The tool at btu.bose.com is unhelpful and reset options with the bluetooth button do not work.The offers of a discount on a newer version are disappointing from support staff when an airpod can be bought at 1/3 of the price and has no such issues of suddenly dying.Still I would like to express frustration that a product close to 400 dollars and with multiple documented complaints across social media (reddit, ***************** etc) has no workaround and only option support gives is a replacement close to 200 dollars when you can purchase airpods for 128 on amazon brand new and with better support after purchase.Considering how widespread this issue is I would consider it a manufacturing defect but rumors' have popped up of this only affecting users after updating to the latest firmware suddenly and randomly and I can confirm I have lasted firmware Thanks,***********************

      Business Response

      Date: 08/08/2024

      8/8/2024

      This letter is in response to Complaint No. ******** dated 7/30/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 08/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had gotten a Bose earphone on Oct 2023. The product stopped charging on June 2024 after which I initiated an exchange on the website. **** received the product on their end on 2nd July 2024. As per their website I should I have recieved the exchange within 4 weeks. I contacted the customer support today to find that the exchange has not even been shipped. I expect to get a refund since it's a breach of contract and it's highly inconvenient living without earphones. I am not able to get a refund or any promise of an ETA on the receiving the exchange. Bose does not even provide updates from there end on status of any request and expects customers to check in every few days on the status. Because of lack of ETA of receiving the exchange product and lack of communication from their end, I would like a refund ASAP

      Business Response

      Date: 08/08/2024

      8/8/2024

      This letter is in response to Complaint No. ******** dated 7/29/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is resolved, and the customer is pleased.**** now considers this matter closed.
      We encourage the customer to contact ****, at **************, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products

      Customer Answer

      Date: 08/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* P

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for replacement order #B001488584, placed on Jul 9, 2024. It was supposed to be delivered on Jul 19th, 2024 **** Tracking: 1Z061R620363503254). When it did not arrive, I contacted **** on Jul 24th, 2024, and was told that it was expedited and to contact **** again in 48 hours. Which I did, on Jul 26th, 2024. **** agent ******** gave me a round around and told me to reach out again in ANOTHER 48 hours. I demanded to talk to a manager, but ******** would not allow me to. At this point, it's clear my package is not getting delivered and **** is not willing to do anything about it. They are constantly wasting my time by having me contact them over and over again. While this is a $0 replacement, it's for a $135.31 item I paid for, which they sent me 3 defective versions of. I've been dealing with this since April 12th, 2024 and I am very, very unhappy with the low-quality customer ******* of ***** Just send me my item and I'll be done purchasing anything made by **** ever again.

      Customer Answer

      Date: 08/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Bose to trade in my old earbuds and upgrade to a new pair (ultras). I paid the difference and mailed my old earbuds to Bose. **** received my trade in earbuds on July 11, 2024 and my new earbuds have not shipped even though Ive been repeatedly told the earbuds are in stock. I have called **** several times and have been given a case number but keep being told that the situation is being investigated. They refuse to return my old earbuds so I am unable to cancel my order. I need help with either getting my old earbuds returned or help with getting my new purchased ultra earbuds.

      Business Response

      Date: 08/02/2024

      8/2/2024

      This letter is in response to Complaint No. ******** dated 7/25/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** sent me an ear piece that is horrible! I traded in my old pair, they sent me these noise cancellations ear pieces of which no one can hear me. They exchanged the ear piece and they are still having back ground noise. I called them today and even the reporters could not hear me! He hung up the phone on me and I called back I have been on hold for over 1 hour demanding a supervisor and I keep being transferee and no one is assisting me. I will file a consumer affairs complaint and a dispute on my cc if this is not fixed!

      Customer Answer

      Date: 07/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Bose Corporation is NOT a BBB Accredited Business.

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