Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bose Corporation

  100 The Mountain Rd Framingham, MA 01701-8833

• 

  Bose Factory Store

  PO Box 1096 Grove City, PA 16127

• 

  Bose Corporation

  200 Carolina Pines Dr Blythewood, SC 29016

• 

  Bose Corporation

  863 Halekauwila St Ste 2 Honolulu, HI 96813

• 

  Bose Store

  340 SW Morrison St # 2350 Portland, OR 97204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023 I purchased the Bose Quite 2 comfort ear buds, They were working fine until Sept 30 2023. I called **** and filed a claim for the left ear bud not working...did the troubleshoot and still no working so they said they will send a email for me to send my buds to AZ warehouse and it would *********** weeks to process. Service Number:B000261167. Waited for the email that never came. Called in multiple times to get the email. Now is December 2nd and I'm fed up with the run around. I finally get a supervisor he has to create a new conformation number (B000639647) and give me the address to mail the earbuds to ******************************. He said i would receive the Quiet comfort Ultra earbuds. I went to *** and paid for my broken buds to be shipped and it was received at your warehouse in ******* on December 26th 2023. I waited over 6 weeks and no email or phone call or replacements . Called AGAIN in March, told me they didn't get my broken earbuds. I gave them the tracking number and was told I would get an email once they find the package and send out my replacements. Now its MAY 2024 and still no replacement earbuds. I want my new Quite Comfort Ultra replacements as promised. This is ridiculous.

  Business Response

  Date: 05/23/2024

  5/23/2024
  
  This letter is in response to Complaint No. ******** dated 5/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager has made several attempts to connect with our customer. contacted the customer via phone and email. While unsuccessful, our records show that this has been successfully resolved. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April 2024 my Bose Bass Module 500 stopped working. I contacted ************ for help. On 4/8/24 they told me it would cost $164.78 to repair and to ship it to them via *** using the shipping label they provided. I shipped it as directed. On 4/17/24 **** charged my credit card $164.78 and shipped the repaired product back. **** sent an email stating that it was being shipped to my home in *******, which is the correct / requested location. But, *** tracking showed that it was being shipped to my previous home in **. I contacted **** to tell them about the discrepancy. The person on the phone couldn't help me and said someone from **** would call me back within three days, but no one ever did. Then I received an update from *** stating that it was delivered to my old address. I contacted the new owners and, with their permission, was able to drive over and pick it up (i.e., I happened to be nearby at the time). I received an email from **** informing me that the product was successfully returned to my residence in ******* -- which as I've explained, it was not. I called ********************* again and told them that I drove over to my old residence in ** and picked up the product and that I would like a shipping label so that I could ship it from ** to *******. The person on the phone said someone would call me within three days -- but no one ever did. Next, I decided to test the subwoofer to see if the repair was done correctly. When I opened the box I saw that my product had scratches and gouges in it that weren't there when I sent it in. I called ********************* again. They said all they could do was give me a 20% discount -- when I asked 20% of what they couldn't answer. I said I don't want a discount; I want what was originally promised: a cosmetically fine, working, Bose Module 500, delivered to the correct address in *******. Since then I shipped it myself -- for $46.97 -- and now have my cosmetically damaged product in my Florida residence.

  Business Response

  Date: 05/17/2024

  5/17/2024
  
  This letter is in response to Complaint No. ******** dated 5/12/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 05/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29th I opted in a promotion Bose has on their website to upgrade my old pair of earbuds to new ones. The promotion was to receive $100 off a new pair of Quiet Comfort Ultra earbuds in exchange of my old Quiet Comfort earbuds. The price at the time of order was $299 so with discount, I was charged $199. Shortly after my order, **** discounted the ** Ultra buds down to $250. I confirmed on their website that they also still had the upgrade promotion. As of today, the charge for my order is still pending, my old headphones are still in transit to Bose, and I have not received the new product since they will not ship till my old ones are received.I reached out to customer service today via Chat and asked if they price match and I was told yes. I then told them if they price match their website prices and they said yes as long as its within 14 days of purchase. After I told the agent that I purchased via upgrade process I was told they cannot price match it because it was not a "standard" order. I then asked if they could cancel my order and place the order again so that I *** be able to take advantage of the new price but I was told they could not since my order was already in process and it would *** a "mess" of things.

  Business Response

  Date: 05/13/2024

  5/13/2024
  
  This letter is in response to Complaint No. ******** dated 5/7/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my concerns in reference to complaint #********. Their rep reached out to me via phone and email to offer me an explanation along with a good will offer. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I appreciate everyones prompt response on the matter. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, upon receiving and using Order Number: B001161590, I contacted **** and spoke with an agent about the reception of the Bose Quiet Comfort Ultra earbuds and the quality/performance. I let the agent know that the item was poorly shipped and packaged with 0 cushion or support resulting in a dented and warped product box. It was the worst out of all the orders for my family, yet **** requires you to return their items safely and securely to prevent damage. I let him know this issue was very important, being a replacement in the wrong color, because I use these earbuds to receive medical calls as I am disabled. I told the agent I could hear ****** immediately, I was told by others they were hearing static over me, and/or disconnecting the call upon me answering because they could not hear me. It is nearly impossible to get these exact individuals back on the line. After this explanation the agent promised he would contact me on his next scheduled work day but did not. I continued to try the earbuds on different devices and troubleshooting to no avail. I've only had them this long because I spent two weeks hospitalized but I really feel like **** made it clear they don't care about their product by sending me a poorly packaged product that had no protection, not ensuring quality control because it was faulty out the box, sending the wrong color, not following up with me and taking my ability to make and receive calls clearly with a $300+ item seriously. I am fed up with having to secure a faulty item, have it taken to be returned to Bose, be without those earbuds for over a week, only to receive a defective item, again.

  Business Response

  Date: 05/20/2024

  5/20/2024
  
  This letter is in response to Complaint No. ******** dated 5/3/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager has made several attempts to reach the customer by phone and email. Regrettably, we have not been able to reach the customer. The customer has direct contact information to reach our Senior Support team for a thorough review of this matter.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bose QC45 has defects about its battery and runs out of battery every 5-6 hours, which is way below expectation.I bought **** QC45 around one and half years ago. I didn't use it a lot in the first year, so I didn't notice this issue at all. However, in past 6 months I find out the battery is definitely defective and it doesn't last longer than 6 hours, I searched online and it seems this is a known issue for their product manufactured within some specific period of time. However, right now I am out of my warranty and they asked about $260 to replace this defective production. I would l

  Customer Answer

  Date: 05/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Ning Qu

• Initial Complaint

  Date:04/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - June 4th, 2023 Money you paid the business - $300.75 I was promised to get the Bose QuietComfort Earbud - True Wirelesss Earphones with Voice Control, ****** ***** Class Bluetooth Noise Cancelling Earbuds, Soapstone that was rated amongst the highest in the techworld.The nature of the dispute is **** offered me a Bose QuietComfort Ultra Earbuds White ***** at no extra cost since they had stopped making the Bose QuietComfort Earbus. On Tuesday March 10th, 2024, i shipped back the faulty product and it arrived successfully delivery on Wednesday March 11th, 2024 and was signed ******. I contacted **** a couple days after and they said that they had successfully received it and how it would take 9-12 days for the replacement to be sent. After about 10 days, I contacted by **** and had the case escalated as it was taking too long and no one was following with me. I called back **** on April 10th, 2024 and asked to speak to a manager as it had been more than the alotted time. The manager said the package was never delivered but on *** website and couple of their CS reps confirmed that they received it. She requested that I forward the tracking label and the order number and I resent them all of the documents which they had already received. I spoke to ***** (Employee number AF55039) who was a head manager and he requested back the copies of the Amazon receipt (which I had already sent) and a copy of the confirmation of the *** dropoff (which I had already sent in). ***** advised me that he would provide the information to the head logisitics team for them to look into. He said it would take 9 10 12 days.Amazon Order Number - 701-7260536-4658973 Bose Reference Number for replacement - B001083572 Tracking number provided by Bose - 1Z41773E9195708834 Bose Escalation Number - ******** On April 24th, 2024, I received an email from ************ from the Global resolutions team and he advised that "After working alongside our Logistics, Product field and Bose Reseller teams, we have concluded that **** did not receive the product sent in on order number B001083572 and based on the information that I have gathered from both our own systems and our partners, I am sorry to inform you that **** will not be able to assist you any further with regards to this order.We now consider this matter closed and will not be investigating this issue any further."I followed all instructions provided by **** and now they are unable to assist me with my request.

  Business Response

  Date: 05/13/2024

  5/13/2024
  
  This letter is in response to Complaint No. ******** dated 4/28/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager connected with the customer, reviewing all relevant details of the customers claim. After a diligent investigation, we can confirm that we have not received the specified item as claimed by the customer. Consequently, we are unable to fulfill the customers request for a replacement product at this time.
  **** now considers this matter closed, however if the customer is able to locate the correct product we will be happy to assist him further in this claim.
  We encourage the customer to contact ****, at **************, should he have any further questions or concerns. 

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a pair of earbuds for replacement and sent the damaged item back to bose and there is a tracking number that shows that the item was received by bose 1Z4019RY9092602391 . I was told many times that there I needed to have someone home to sign for the package and that I would receive a tracking number . The problem is that a week and a half after it was delivered i called bose and they tell me that the replacement item has delivered to my address and it was left in front of my door . First i was not home , second i didnt get any notification that the item was coming and this is a private house with no porch . So how can they leave anything unprotected outside my door . Now i dont have the old item or the new .

  Business Response

  Date: 05/10/2024

  5/10/2024
  
  This letter is in response to Complaint No. ******** dated 4/26/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a bose soundbar 700 subwoofer module **************************************************************** connectivity issue where **** app wont work or product wont work.. contacted **** support troubleshooted and still not working these item total cost close to ********************************************************************************************************************************* the home theater system

  Business Response

  Date: 05/01/2024

  5/1/2024
  
  This letter is in response to Complaint No. ******** dated 4/20/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager has attempted to contact our customer by both phone and email unsuccessfully. We are eager to help the customer and look forward to a reply with a best time to contact him. **** will keep this complaint open internally as we hope to hear from the customer soon.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/23/2023 I sent a 700 base module a 700 sound bar and two highs in for repair. The base module and the sound bar were lost. **** consistently said they never got them to *** mishandling the shipping codes. I've spoke to people at bose telling them that *** sent everything under the same shipping code and *** showed a picture saying that it was on there dock. As of 2024 month of ********** sent back my 700 sound bar dented up. But they still saying that they can't find the sub. But all the items were s*** together. The soundbar was s*** by *************************** #************

  Business Response

  Date: 04/24/2024

  4/24/2024
  
  This letter is in response to Complaint No. ******** dated 4/19/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product and have had numerous issues with it sending it back to them at least twice. The product is failing again and **** will not help me without spending another $240 additional on a defective product which has been discontinued because of the product's continued issues. They sold me a bad product and discontinued the product because it was bad, and are asking me to pay for the mistake if I want to replace because they refuse to repair, knowing it is a bad product.

  Business Response

  Date: 04/30/2024

  4/30/2024
  
  This letter is in response to Complaint No. ******** dated 4/19/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
  We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

  Customer Answer

  Date: 05/07/2024

  Bose Corporation went above and beyond after BBB contacting them. **** exemplified the customer service that I have experienced for almost 40 years. I am sorry that I had to contact BBB to resolve my issues and happy that **** rectified my issue. Please close this BBB case as resolved. 
  
  ****************************