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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Bose Ultra Open Earbuds for a total of $318.81 on 3/16/24. I received them on 3/20/24. I did not like the product so I started a return on 3/21/24. I confirmed with **** that they received the returned product. However, I have not yet been refunded. Ive called multiple times for updates but every time they say the refund will be processed in 72 hours. Ive called 3 times and still have not received a refund.

      Customer Answer

      Date: 04/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Bose Headphone 700 3 years ago, and the ear cushions started to deteriorate abnormally with few usage. in 08/18/2023, I sent photos of it to bose costumer care, and they granted me with a new ear cushion pair, sent on 8/18/2024, that is also falling apart with few usages as well, I sent pictures of it to costumer care for their analysis, to understand if that's normal, or a bad batch, or was in storage for too long?? not sure, and it was a awful assistance, they offended me saying that I didn't wanna pay for new ones, and seems like I am more worried about their quality them themselves., the agent left the conversation once I requested how to identify his creations to file a complain. case number ********

      Business Response

      Date: 04/24/2024

      4/24/2024

      This letter is in response to Complaint No. ******** dated 4/18/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer via email and address their concerns. It is our understanding that the matter is resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should they have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:04/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Bose Ultra Soundbar had power issues and I created a Bose repair. I received a prepaid shipping label from Bose and I shipped the Speaker right away (Tracking number 1Z4019RY9096448864). The tracking shows the speaker was dropped off at *** store on April 5th, 2024. Since that day the speaker has not moved and I contacted ***. They told me the package was lost and I need to contact **** to file a claim as they are the issuer of the label. I contacted **** via Live Chat and spoke with an agent named "Ajit". He was EXTREMELY unhelpful. Took 20 + minutes to respond after I provided all details. Then he told me he wont help me unless I give him a *** drop off receipt. I then informed him that *** stores are INVIDIUALLY OWNED, and not all of them have the same policies. My *** store where I dropped off the speaker DOES NOT provide drop off receipts. You can even contact *** themselves and they will also tell you this. When I told **** this he said he cant help me at all without the drop off receipt then the chat ended. This is VERY POOR support and I expect better support when I paid over $700 for a speaker.

      Business Response

      Date: 04/25/2024

      4/25/2024

      This letter is in response to Complaint No. ******** dated 4/16/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and after a thorough investigation, we have discovered discrepancies in the provided contact information and have identified multiple accounts with the same phone numbers and similar issues.Our customer was unable to provide us both verbal and documentation to support his reported claims and regrettably, we are unable to validate the legitimacy of this specific complaint. We respectfully decline further involvement unless the customer can provide us the required documentation to support his claim.**** now considers this matter closed.
      We encourage the customer to contact ****, at *************, should he have any further questions or concerns. 

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Limited edition midnight blue bose earbuds were purchased on 4.4.24. It was discovered that while the right earbud worked, the left was non-functional. On 4.15.24 I talked to 7 bose agents, 4 by chat and 3 by phone and still do not have resolution. I am being told that because this is a replacement, even though it is acknowledged that the earbuds were non-functional upon arrival, they are only able to replace with a black or white set of earbuds. There is a blue color available, but because they are limited edition, they cannot be used for replacement. All I need is a replacement of the product and color I originally purchased.

      Business Response

      Date: 04/17/2024

      4/18/2024

      This letter is in response to Complaint No. ******** dated 4/15/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 04/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:04/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a brand new pair of bose quietcomfort earbuds just 27 days ago and they're just blinking red and white and will not connect. I cannot return them as the 14 day return window has closed. The troubleshooting steps they list on ******************************************************************************************************************** are useless, if you ****** this issue literally thousands of people have this exact issue as I've attached. For5 $259.99 earbuds these are terrible and I contacted bose customer support, they refused to offer any help and actually told me to BUY A NEW PAIR for the low low price of $200... how nice of them to give me over $50 off when it was THEIR FAULT to begin with. I am NOT interested in a repair as their repair process takes over 4 weeks as noted by others online, just either a replacement or refund. Unbelievable.

      Business Response

      Date: 04/17/2024

      4/17/2024

      This letter is in response to Complaint No. ******** dated 4/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 04/17/2024

      I was told I'd be getting an expedited replacement but no such thing has happened yet, I got the return label and I'm boxing that up for shipment but **** needs to make good on their word for the replacement, there's no risk in sending this to me I have a non functional unit, I'm sending this back to you guys, it's a paperweight for me I just don't want to wait 4 WEEKS as the bose policy states.

      Business Response

      Date: 04/30/2024

      4/30/2024

      This letter is in response to Complaint/Rejection No. ******** dated 4/13/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager reconnected with the customer and had a productive telephone conversation with them. It is our understanding that the matter is now resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should they have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:04/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** online and by phone gets a 1 out of ten. Poor communications skills, poor knock of English, poor k ow.ege of products when there is a need for a fix, a repair, or an exchange

      Business Response

      Date: 04/09/2024

      4/9/2024

      This letter is in response to Complaint No. ******** dated 4/5/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently encountered an issue with my Bose QC35 I headphones. Despite previously working well, two days ago, they began turning on automatically even when switched off. Upon contacting a Bose agent through their website, I was informed that I would need to pay over $260 for a replacement with the new Bose QuietComfort Headphones. Interestingly, these headphones are priced at $249 at Best Buy. When I inquired about alternative options, I received no further response from Bose.Additionally, my online research revealed numerous similar cases reported by other users. **** has acknowledged that this issue stems from a hardware defect and has provided replacements in such instances.

      Business Response

      Date: 04/08/2024

      4/8/2024

      This letter is in response to Complaint No. ******** dated 4/2/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is pleased. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 04/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have three pairs of bose sound sport free. I've had them for some time I do not use them often. Mostly for my ******* channel I'm a fitness influencer so I had different ones different colors for different outfits. They've been put up for a few months I got them out and updated them after I did the update they will not power on any longer no lights on the buds their self. I have tried to contact **** several times. I will enclose pictures of the earbuds and the model numbers thank you.

      Business Response

      Date: 04/02/2024

      4/2/2024

      This letter is in response to Complaint No. ******** dated 4/1/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was answered, and the customer acknowledge our response accordingly. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

      Customer Answer

      Date: 04/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I do except the business explanation. I am disappointed in The inability to do anything for me. 

      Regards,

      *********************************

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my bose defective headphones using *** prepaid label provided by ****. Its been 2 months.I asked **** where is my replacement they say they did not receive it and it was delivered to wrong address. The issue is if *** delivered to wrong address is between *** and bose why i have to suffer?Bose Reference B001044328 *** and **** have agreement and everything is between them. I was told to drop off using prepaid label and i did. Please help

      Business Response

      Date: 04/01/2024

      4/1/2024

      This letter is in response to Complaint No. ******** dated 4/1/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager initiated a thorough investigation to this matter and contacted the customer via email. (The phone number listed is invalid) With the information provided to us we will be unable to resolve this matter. The customer is invited to contact our Global Escalation Director should he wish to discuss this matter further. **** now considers this matter closed.
      We encourage the customer to contact ****, at **************,should he have any further questions or concerns. 

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Your global escation *************** did not help with anything and says **** did not receive so we wont give replacement. But that wasnt the main problem. Problem is how come is it my fault if *** makes a error or something. Its your contract with *** and so you deal with it. I want my item

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 04/03/2024

      4/3/2024

      This letter is in response to Complaint/Rejection No. ******** dated 4/1/2024 which was submitted to the Better Business Bureau and Bose Corporation. We appreciate the customer continuing to bring his concerns through the Better Business Bureau. As a company committed to providing exceptional customer service, we take all feedback seriously and strive to address any issues that our customers may encounter.
      Upon a thorough review of the details provided, we find ourselves in a challenging position. While we respect the customers perspective, our internal investigation suggests a discrepancy between the customers account of the matter and our records regarding the matter at hand.
      While we refrain from making accusations, it is essential to ensure transparency and integrity in all our interactions. Regrettably, based on the information available, we are unable to proceed further with the complaint at this time.
      However, we believe in fostering open dialogue and resolving issues directly. We invite the customer to reach out to us so we can discuss the facts of this matter firmly.
      The customer can reach out to us via email at ************************* with his proper phone number and best time to call. 

      Customer Answer

      Date: 04/04/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      There is no discrepancy you didnt even reply to me. I have already sent and replied to your specialitysupport email. Instead of replying there to me you did it here. All i want is my product.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:03/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21st, 2023 I placed an order for headphones that I paid $210.94 The item was delivered on March 25th, unfortunately not too long after delivery it was stolen. Along with sneakers I purchased from ***** I have a video of the theft on my security camera. I reached out to both **** and ***** **** replaced my stolen items immediately. **** however is refusing to help me; stating it is not their responsibility. That is unfair for my items to be stolen and for me to not receive a refund or a new item. It was not my fault at all. The first customer service person I spoke to asked me if i knew the person, which is extremely insulting. Why would I know a stranger that literally stole from me? They then suggested I call the police, which I did. The police never showed up, I live in a major city, the police are not coming to give me any report on this. **** doesn't even offer package protection like many companies who don't cover theft of goods do. If they offered that service, I would not be without my headphones that are fully paid for. I would like a refund, or new headphone sent to me. Since they do not offer additional package protection that I can purchase to protect **********, this company should be responsible for either a refund or new item sent out. Again I have the video if that needs to be reviewed.

      Business Response

      Date: 04/05/2024

      4/5/2024

      This letter is in response to Complaint No. ******** dated 3/30/2024 which was submitted to the Better Business Bureau and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In the spirit of customer satisfaction, our **************** Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter is being attended to with priority,and the customer is pleased. While we consider this matter closed, the customer now has a direct contact should she have any additional concerns while awaiting the arrival of her product.
      We encourage the customer to contact ****, at **************,should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

    Bose Corporation is NOT a BBB Accredited Business.

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