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Business Profile

Electronic Equipment Dealers

Bose Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Bose Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bose Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have the Bose QuietComfort Earbuds 0LFR. I have updated the firmware and conducted a reset of the device and unfortunately it continues to blink red and white. I have reached out to **** customer service and instead of offering a remedy to this known issue (hundreds of customers with the exact same complaint), they try to upsell me on another device with similar documented issues with other customers. The practice is predatory, and they are knowingly selling faulty merchandise. Upon speaking with their customer service representative on their desktop helpsite, I informed them I came across a multitude of individuals complaining of the same issue and their solution each time was to make the consumer spend hundreds of dollars for a new product instead of addressing the flaws in their merchandise. My product was barely used.For reference: (*not my complaint but one of many other individuals with a very similar story)Avoid Bose: Poor Quality and Terrible Customer Support In-Ear I bought Bose earbuds in 2023, and after just 1.5 years, they stopped working. The problem? They wouldnt connect and kept flashing red and white. I tried everythingresetting them, updating the firmwarebut nothing worked.When I contacted **** customer support, they admitted it was a technical issue but said they couldnt help because the earbuds were over a year old. To make it worse, their solution was for me to upgrade by paying another $240.For a $250 product, I expected much better. Earbuds like this should last longer, and the lack of accountability from **** is really disappointing. Dont waste your money. Their products are unreliable, and their customer service doesnt care about their customers. Save yourself the frustration.

      Business Response

      Date: 05/09/2025

      5/9/2025

      This letter is in response to Complaint No. ********, dated 4/29/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted ********************* by phone on March 14th and was authorized a return of my equipment for replacement of like equipment with an approximate value of $250.00. Bose reference N057763066. On 3/14 2025 the package was shipped. Tracking info 1Z4019RY9090558381 shows on the way delay on 3/24 2025. I called after weeks went by with no contact from Bose to check on my order. They said they would expedite the order and would get back to me. 21 Apr 25, **** sent an email requesting proof of purchase along with other information. I called in response to the email and **** continues to delay requesting that I initiate an investigation with ***. My position is that I fulfilled my obligation and shipped the headphones to **** using their shipping label. **** now needs to send the replacement headphones as they said they would. They purchased the shipping label and they see that the item was shipped. Recovery of this product is their responsibility and asking me to provide any further assistance is unreasonable.

      Business Response

      Date: 05/09/2025

      5/9/2025

      This letter is in response to Complaint No. ********, dated 4/28/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with them. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should they have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 05/12/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:04/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my Bose accounts 6 series 3 speaker subwoofer in for. The voluntary recall captain bose advised of. This was completely covered under warranty.The service order number is WS02269105 Serial number ***************** I was told back in February from the delivery of the unit from repair it would take up to 8 weeks we are at 9 weeks and my case has been escalated 3 times with not response. I want my subwoofer repaired and returned to me in one piece.Ticket number ******** Please advise?

      Business Response

      Date: 04/24/2025

      4/24/2025

      This letter is in response to Complaint No. ********, dated 4/17/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:04/12/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I placed an order online B002667959 For two pairs of headphones. One black and one blue. Upon receipt of the shipment, I realized the Black color headphones is missing from the order, although I was already charged for it. Please resolve issue promptly. Thank you

      Customer Answer

      Date: 04/23/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 04/24/2025

      4/24/2025

      This letter is in response to Complaint No. ********, dated 4/12/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 04/28/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ***

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Follow-Up on Missing Order Refund $347.68 I was promised a refund of $347.68 for my missing order, but I have not yet received it. As a result, I have filed a dispute with my credit card company.I have three separate emails from **** customer service confirming that I would be refunded, along with a "lost package" notification from ****Please issue the refund that was promised as soon as possible.Thank you,** **********

      Business Response

      Date: 04/15/2025

      4/15/2025

      This letter is in response to Complaint No. ********, dated 4/10/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Director attempted to contact the customer without success, but was able to leave a voice message. It is our understanding that the matter is resolved, and the customer is expected to be  satisfied. Bose now considers this matter closed. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 04/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ** **********

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 1/21 I called BOSE customer service re: my BOSE Ultra Open Earbuds that did not work properly. I was directed to ship them to BOSE via *** for replacement, which I did on 1/22. I called back on 2/5 and their delivery was confirmed. To date, I have NOT received the replacement or my own earbuds. All in all, I called BOSE customer service 5 times to address my missing earbuds. These calls have taken upwards of 50 minutes at times. Each time I called, I was given various reasons why the replacement or my own earbuds were not sent out: the serial #s do not match between my ear buds and the serial # I gave the representative, my earbuds are counterfeit (they were not purchased from BOSE), the warehouse is backlogged and I have to wait 72 hours for an update, supervisor created a ticket to advance my inquiry, I have to wait another 72 hours for the **************** Team to review and provide an update., and the list goes on. *** supervisor called me back/emailed once with an update, and she did not uphold that contact as she stated she would. As such, each time I call I have to review the WHOLE story, despite having a case number that is supposed to have the updated notes. BOSE accepted my earbuds and should have sent a replacement or returned my earbuds (since they feel they are not legit). My dispute is that despite multiple contacts on my part (1/21, 2/5, 2/24, 3/12, 4/1), I am still out of a set of almost $300 earbuds. **************** has not helped to resolve my claim and have continued to request 72 hours for a team to look into the issue without ever producing my earbuds. Also, customer service has not been consistent in escalating my call to a supervisor or superior office/department when I requested. Its been at LEAST 65 days since BOSE has received my earbuds and I still have no resolution.

      Business Response

      Date: 04/10/2025

      4/10/2025

      This letter is in response to Complaint No. ********, dated 4/1/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. Her product is being returned, and it is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed. The customer has been provided a direct contact should she have any additional concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:03/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last June I have purchsed a set of Bose Ultra Open Earbuds. They stopped working , I called the BOSE customer service 4 times. Today the 4th time - i was told this center is in **********. The first phone call didnt go well and the person said- my item needs to be returned first and then 10 to 20 days later my new buds will be shipped. I had these fo less than a year. I told her I am not happy with that and asked for advance shipping - I gave her the serial number of my product and assured her I will ***** them- since they dont work. SHE ACCUSED ME OF BEING A SCAMMER - and that i might be sendignback shoes, or other items. I got upset and asked for a supervisor. No supervisor was available - just like this 4th time I called - and was told someone will call me back. A supervisor called me back- appologised for the accusations and approved advanced shipping as a one time customer service excepton.I was happy with that. you ahve the order number above. She asured me that I will have a tracking number for my order in 24 to 48 hours, After 48 hours I called back since I didnt get the trackingnumber. I was told - I have to ship the broken ones and I said yes- but i AM CHECKING ON MY ADVANCED SHIPPING THAT WAS APROVED. The man said- there is nothing in the notes- I asked that he speaks with the previous person that approved it. He did- and said I am sorry - you were approved for advance shipping abd will get the tracking in ***** hours. On Friday - I called again and was told ... yes you have aproved for advanced shipment- will get the tracking in ***** hours. I called this am- being aware that they didnt work weekend... and wanted to ensure that they will ship it today. I was told that ther is adavnced shipment approved- but my item will ship in 24 HOURS TO 14 DAYS. I AM AT THE POINT where I am here to file a complaint- BECAUSE OF THIS RUN-AROUND, i NEED MY REPLACEMENT asap- and need someone COMPETENT - to do the right thing. Please help. Thank you ******

      Business Response

      Date: 03/26/2025

      3/26/2025

      This letter is in response to Complaint No. ********, dated 3/24/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent MY BOSE soundwave machine in for repair the end of January. I was told on February 7 that the repair was near completion and would be completed on February 20. I called back on Feb 26, spoke with ***** who could not provide an answer. Asked to speak to a supervisor. Given the name ****, who never returned my call. Spoke with **** on 3/4, stated it would be shipped on 3/6. Still not received. Spoke with **** on 3/10, and asked me to call back in 72 hours for an update. Called on 3/14, again they said to call back in 72 hours.

      Business Response

      Date: 04/08/2025

      4/8/2025

      This letter is in response to Complaint No. ********, dated 3/14/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed my Bose system four in for repair on December 1st 2024 and they haven't sent it back and when I call to inquire about it, they don't reply.

      Customer Answer

      Date: 03/21/2025

      I have not heard from the business in response to my complaint.

      I did get an email from the business, but they just said that I would receive another email soon.  The problem has NOT been resolved.

      Business Response

      Date: 03/26/2025

      3/26/2025

      This letter is in response to Complaint No. ********, dated 3/9/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

      Customer Answer

      Date: 03/26/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I DO NOT ACCEPT THEIR RECENT REPLY THAT "WE HAD A PRODUCTIVE CONVERSATION WITH THIS CUSTOMER AND THE ISSUE IS RESOLVED."

      It is definitely NOT resolved.  They are suppose to send me a new Bose !V system, but none has come.  If I finally receive the new system and make sure it works....then and only then can we close this complaint. 

      Business Response

      Date: 04/08/2025

      4/8/2025

      This letter is in response to Complaint/Rejection No. ********, dated 3/9/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      **** is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager has ensured this is resolved and the customer is satisfied. **** considers this matter closed. We encourage the customer to contact Bose, at **************, should she have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    • Initial Complaint

      Date:03/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sound quality of bluetooth; the quality and control; customer ; replaced 3 times...cheapest quality Bose Quiet comfort have to unpair every other call to get good and consistent connections . Been BOSE LOYALIST FOR 35 Y***S: I have purchased( 3 acoustic wave machine (1) cassette with battery pack bag (2) with cd player2 battery pack bag AM 5; 901; (2) clock radio ;am10 cinemate am10.... I WILL NEVER PURCHASE ANOTHER **** PRODUCT < customer service omg disgusting 3 returns BOSE QUIET COMFORT OVER THE *** Product same issue with Bose Quiet comfort) request supervisor with (unavailability and hung phone up on me over 10 times zero remorse ) I even said ; I will pay differences for better product. I don't have the receipt

      Business Response

      Date: 03/24/2025

      3/24/2025

      This letter is in response to Complaint No. ********, dated 3/7/2025 which was submitted to the Better Business Bureau and Bose Corporation.  
      Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the spirit of customer satisfaction, our Global Escalation Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved, and the customer is satisfied.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at **************, should he have any further questions or concerns.
      We hope the customer will continue to purchase and enjoy Bose products.  

    Bose Corporation is NOT a BBB Accredited Business.

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