Office Supplies
Staples, Inc.Headquarters
Reviews
This profile includes reviews for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 118 Customer Reviews
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Review fromC 9846433657 O
Date: 01/27/2023
1 starC 9846433657 O
Date: 01/27/2023
I wish there could be a zero star review. Ordered time sensitive items online for delivery. tracking info: Jan. 24, 6 am out for delivery, 3 pm truck breakdown; 25th 6 am out for delivery 3pm truck breakdown; 26th 6 am out for delivery, 3pm cannot be completed by 5pm; finally on the 27th out for delivery again. Every day speaking with customer service - your order will be delivered in 24 hours, if not we will ship another order. Finally on 27th I requested a refund and was told that it could not be issued because wait for it...it was out for delivery. After back and forth, staples finally issued a refund and sent a link to order for pickup for item in stock at a specific store. Item ordered. 20 minutes later an email was received that stated the order was ready for pick up, and 5 min later, order cancelled due to no longer in stock. After spending countless hours of my time trying to get my order, tracking order, refunds, etc. I was essentially given the run-a-round and never received an order. Stay away from Staples. I ordered from Office Depot and have since picked up my order within just two hours of the end of the Staples debacle. Save your time and energy. Do not shop Staples online. The delivery, tracking and communication system is all broken. ***************** do not bother to attempt to respond with an empty apology. I've already received all of that every single day this week. I cannot get my time, resources and sanity back from this awful ordering experience.
Staples, Inc.
Date: 01/30/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 01/30/2023
Staples apologizes for the inconvenience. The customer and ********************** have been in contact. We issued a courtesy coupon and advised that we had problems with the delivery in part due to an unexpected truck breakdownReview fromJ. n.
Date: 01/16/2023
1 starJ. n.
Date: 01/16/2023
Neighbor had some items delivered from staples. The delivery drivers used my yard to turn around their large truck. Doing so left a huge crater in my grass.Staples, Inc.
Date: 01/17/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 01/23/2023
Staples apologizes for the inconvenience. However, we did not do a delivery to the neighborhood. This was a holiday where no deliveries were made on our end. We have been at the customer's location and have been in touch by email and advised the customer of this.J. n.
Date: 01/23/2023
Yes staples has reached out to me and I would like to rescind my negative review but bbb does not have a way for me to do so. It appears the damage was caused by a staples box truck that was sold to another business.Review fromHoward S
Date: 01/13/2023
5 starsHoward S
Date: 01/13/2023
********************************************** Friday, January 13th, 2023 ****************************************,Customer Relations Specialist ************************************************ Drive ******************************************************* Regarding: Commendation!Dear ****************************************:I want to personally Thank You for Taking Good Care Of My Needs back on Friday, January 13th, 2023.Sincerely yours,****** ******************* Executive, Volunteer Writer ********** Maps And Tripadvisor Websites Loyal Staples Customer /HPSStaples, Inc.
Date: 03/13/2023
I am sorry for the very late response- Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer back in January and resolved the issue to the customer's satisfaction.Howard S
Date: 03/13/2023
i am very satisfied with how Staples handled everything.thank you.sincerely yours,****** ******************* /hpsReview fromHolly B
Date: 12/30/2022
1 starHolly B
Date: 12/30/2022
**************** SUCKS!! I ordered my items 12/29/2022 and received confirmation that they would be delivered 12/30/2022. I've been at my office all day and received an update saying they were unable to leave my boxes. Nobody has been to my office with my order. How can it say that they can't leave my boxes when they haven't been here.Staples, Inc.
Date: 01/02/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 01/04/2023
Staples apologizes for any inconvenience caused to the customer. We have been in contact with the customer and verified that her order was delivered on 1/3/23Review fromRichard M
Date: 12/30/2022
5 starsRichard M
Date: 12/30/2022
I went to Staples in ************ ** to have some business cards made.An extremely efficient and friendly staff lady named ****** said that she woutd do them for me on the Staples computer and in about 10 minutes she had designed my Business Cards which I immediately approved and I placed my order.About one hour later, I received an email from Staples that my cards were ready for pick up so I drove over there and ****** handed me **************************** $21.31. The cards were perfect - something that ***** had failed to do previously.I can't say enough about the efficiency and speed that ****** demonstrated who made the entire process extremely easy.Well done Staples and your superb employee.*************************Staples, Inc.
Date: 01/03/2023
Staples is very pleased to hear your comment and we have made sure that our store associate is being recognized for extremely timely and professional help with getting business cards done. Thanks for sharing this compliment with usReview fromRobert S
Date: 12/30/2022
1 starRobert S
Date: 12/30/2022
Had a chair on floor with price tag of ******. When I went to purchase chair they said chair was no longer on sale but sale sign still attached to chair. I asked for the sale price and was told no they would not honor price and was very rudeStaples, Inc.
Date: 01/02/2023
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 01/03/2023
Staples apologizes for any inconvenience.We have arranged a delivery order for the customer and honored the sale price.Review fromMs. V
Date: 12/24/2022
5 starsMs. V
Date: 12/24/2022
Aptus delivery was such a blessing to my family. I ordered 2 big items from Staples to be delivered on 12/22/22. When I checked the status, delivery was delayed by a day. On 12/23 I called when I didnt see tracking movement & inquired about delivery. Was told it wouldnt get to me on 12/23, because there were no **************** wouldnt start due to the harsh weather conditions. The rep asked if the items were Christmas gifts, I said yes. After a brief hold, the rep said he would get them to me on 12/24. At 8:47 Christmas Eve morning, I received a call from the same rep. ** said I have a driver who is on the way to you in their personal vehicle. 30 minutes later a very friendly driver pulled up to my home & helped me get the items in the door. I truly appreciate how this company with up & beyond, through ********** with the temperature reading 1 degree, just to make sure my kids received their Christmas gifts before Christmas!!Staples, Inc.
Date: 12/26/2022
Staples is very pleased to hear your comment and steps have been taken to ensure that both the driver and the person who assisted over the phone are being recognized. Thanks for sharing this compliment with usReview fromElizabeth E
Date: 12/23/2022
1 starElizabeth E
Date: 12/23/2022
I ordered over $300 worth of items for Christmas gifts on Dec 17 and, as Staples has documented on their website, they should have been at my house on Dec 19. Not only did they not come, but I just got an email at 1:30 on December 23 telling me the shipment was no longer coming. When I called to ask why and let them know they were Christmas gifts, they said they lost my shipment and theyd known since Dec 21! Terrible terrible customer service. The man said he could offer me 10% cash back, but they made the error, not me, and now I am out Christmas gifts. Im extremely unhappy with their customer service.Staples, Inc.
Date: 12/26/2022
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 12/27/2022
Staples apologizes for any inconvenience. This is a ******** customer and all information was shared with our ******** team to contact the customer and discuss any possible solutionReview frompesi n
Date: 12/06/2022
2 starspesi n
Date: 12/06/2022
had very hard time with service my order was canceled for nothing they say my address is not verifiable well i live there a waste of time and money 2 star they deserve not moreStaples, Inc.
Date: 12/07/2022
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 12/07/2022
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 12/12/2022
Staples apologizes for the inconvenience. I have reached out to the customer and replaced the order at the current pricing. The customer confirmed that the new order has arrived.Review fromJohn W
Date: 11/30/2022
1 starJohn W
Date: 11/30/2022
Sick racist store manger, Staples in Pacific Beach, ********************************************************* I went to this store to buy couple items that I need, the store General *********************, he was so rude and racist with me, I can't understand how that creature be a store manger in a such diverse area as Pacific Beach, what kind of human to hate and treat African American people in such a bad racist way!! This store manger need daily *********** before leaving home. Unsafe rude and racist.Staples, Inc.
Date: 12/01/2022
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.Staples, Inc.
Date: 12/12/2022
Staples has made several attempts to contact the customer to get more information but has been unsuccessful. If the customer responds to our emails or reaches back out to us we will be happy to address the issue.
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