Reviews

This profile includes reviews for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Staples, Inc. has 1666 locations, listed below.

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  Staples, Inc.

  500 Staples Dr Framingham, MA 01702-4478

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  Staples, Inc.

  1660 Soldiers Field Rd Brighton, MA 02135-1108

• 

  Staples, Inc.

  515 Boston Post Rd Port Chester, NY 10573-4734

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  Staples, Inc.

  155 Route 22 Springfield, NJ 07081-3109

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  Staples, Inc.

  545 Us Highway 46 Totowa, NJ 07512-1735

Review Details

• Review fromShelley L

  Date: 04/21/2023

  1 star

  Shelley L

  Date: 04/21/2023

  Was told that Rewards would be posted in 3 days and would be redeemable for 30 days. Went in 2 weeks later and Rewards were not there. Could not get the discount for Printer and ink cartridges I had gotten points for. Went ahead and placed my order with employee; which took *************************************************************************** stock. Wasted 2 hours of my time. Rewards is user unfriendly!! and should be removed.
  

  Staples, Inc.

  Date: 04/28/2023

  Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
  

  Staples, Inc.

  Date: 05/02/2023

  Staples has been in contact with the customer and has thanked her for her feedback concerning the rewards program. As a goodwill gesture, we have provided a coupon.

• Review fromBecky R

  Date: 03/31/2023

  5 stars

  Becky R

  Date: 03/31/2023

  Staples has great customer service. I have been to store in **** and *******, and theyre so helpful.
  

  Staples, Inc.

  Date: 04/04/2023

  Someone from our Customer Relations will be in contact shortly.
  

  Staples, Inc.

  Date: 04/10/2023

  Thank you for taking the time to respond with your feedback. We value our customers and understand that they are the foundation of our success. Again, please accept our thanks for passing along your positive experience; it is greatly appreciated.  We look forward to seeing you again soon!

• Review fromJ. C.

  Date: 03/29/2023

  1 star

  J. C.

  Date: 03/29/2023

  Yesterday evening we placed an order for over 50 various items from sticky notes to computers, coming to over $2,200.00. Today the entire order was cancelled saying NOTHING we ordered is available. Scissors? ******** Post-It notes? Nothing in our order was available?First, it's highly unlikely that none of the 50 items were available. So the presumption is that whoever is running the show there has no idea what they're doing and is cancelling orders without a true explanation of why. This is a disgusting way to treat a customer who is coming to you with money in hand.
  

  Staples, Inc.

  Date: 04/05/2023

  Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
  

  Staples, Inc.

  Date: 04/10/2023

  Staples apologizes for this inconvenience. We are looking into the experience the customer had with this order. The customer has been able to successfully reorder the items.

  J. C.

  Date: 04/10/2023

  It is true that I was able to place the order successfully again (without having to build the order list again). Staples very professionally reached out promptly to address this complaint. I am appreciative of the attention and care it got.

• Review fromForrest W

  Date: 03/23/2023

  1 star

  Forrest W

  Date: 03/23/2023

  Several times I have returned empty ink cartridges, following all their rules as to how much you have to spend before the return, etc., and I have complied with all of them. They have never sent me a refund like they claim they will. They are not honest. Now I just throw the empty cartridges away.
  

  Staples, Inc.

  Date: 03/27/2023

  Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 04/24/2023

  Staples apologizes for the inconvenience. We have reached out to the customer to obtain more information and assist the customer. The customer responded but did not provide the needed information and indicated that he is not interested in trying again. I am therefore unable to provide further assistance

• Review fromJanet W

  Date: 03/07/2023

  1 star

  Janet W

  Date: 03/07/2023

  Went to staples to print some custom party favors for my childs birthday that I purchased from etsy. ************** was the incompetent negligent, manger on site at the printing center (area), As I was placing my paper items on the counter he immediately sent me across the street to ****** For things I obviously wanted to be completed by staples otherwise I would of went to ****** Not feeling welcomed and extremely uncomfortable I asked if any other supervisor/ manager were available he said no even rudely tells me to stop talking or else he will not do his job as the line of customers waiting to checkout forms from the front to the back of the aisle another manager who seems to be over ************** walks to the front, shes informed of the half the issues I intervene and continue to tell her the problem ** having she states **** has a copy written policy that was sent over to staples!!!! problem solved yes we can print your images as I already signed the copy write forms 10 mins ago and the template I needed printed was purchased through Etsy. ************** is a liar unprofessional incompetent and terrible sales man / customer service skills should be retrained he insisted I go across the street to ***** twice
  

  Staples, Inc.

  Date: 03/07/2023

  Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
  

  Staples, Inc.

  Date: 03/13/2023

  Staples apologizes for the inconvenience. We have reached out to the customer by email to obtain the store location to address this, however, did not get a response. We are therefore unable to address this at this time.

• Review fromKevin R

  Date: 03/01/2023

  1 star

  Kevin R

  Date: 03/01/2023

  I just left the *********************************************************** location after returning to explain that the item my wife had placed an order for pick up was for a 25 pack at $4.49 each and I only received one. The lady I was dealing with was double checking with her manager had a attitude. I said nicely if it is going to be an issue. You can just refund the money no problem. The lady gets nasty with me saying I am excusing myself from you and having someone else deal with you. I said ok I was just asking a question. The store manager on the phone is asking if she is ok. She said yes. Just did not want to deal with me. Raising her tone and also yelling at the young kid working there. Saying " I AM CALLING YOU AND YOUR NOT RESPONDING. I DO NOT WANT TO DEAL WITH THIS CUSTOMER.Also the order was placed ******. I went over at 11:27am asking about the order placed to be picked up and still was not ready,Also any other store would have honored the order placed. because no matter what the customer is always right. When there is proof I will never do business here again
  

  Staples, Inc.

  Date: 03/07/2023

  Staples is truly sorry that this occurred and someone from our Customer Relations has already been in contact shortly.
  

  Staples, Inc.

  Date: 03/14/2023

  Staples apologizes for the inconvenience we may have caused the customer. We researched this issue and determined there was a typo on our website and we have corrected this. The feedback was addressed with the store staff as well and the customer was advised of this.

• Review fromRobin K

  Date: 03/01/2023

  1 star

  Robin K

  Date: 03/01/2023

  No customer service. Not provided requested contact information. Later in another request was provided a phone number for a totally unrelated business. They dont take responsibility for machines they rent (fax machines). Fax sent was not the page received but youre responsible, its not out machine. After the fact informed me I use the fax at my own risk
  

  Staples, Inc.

  Date: 03/09/2023

  Staples apologizes for any inconvenience, we have been in touch with the customer. We have resolved her concerns to her satisfaction

• Review fromKaren R

  Date: 02/21/2023

  1 star

  Karen R

  Date: 02/21/2023

  A HORRIBLE EXPERIENCE AT STAPLES!I went to Staples to have programs printed for my father's funeral. When I picked up the programs the next day, I looked a the first ***** programs and they all had smudges or spots on them. As I began discussing and showing the manager of the print shop my concerns, she immediately interrupted me and said there was nothing they could do about that. Due to the large number of copies and ink that is being used, the ink began to run and the glossy paper is what causes the smudges and spots. She mentioned to a staff member that I am complaining about these little small things on the programs. She turned to me and said we do not see things like this when we print jobs. I told her I would be embarrassed to give someone a program that looked like this. As I was telling her that I came to a professional printing company because I expected excellence, she started raising her voice and talking over me again, telling me that they do these types of programs all the time. No one else has ever complained and that I was being particular. I asked her to stop talking over me and let me finish talking, but she continued talking. She said the only thing she can do is to reprint the programs on regular paper or give me a refund. I asked her to print one program using the regular paper so I could see how it looked and there were smudges on one page from the ink. She ran another copy and it looked fine. I was very disappointed in the way I was treated by the manager. She was extremely rude and unprofessional. She consistently raised her voice at me and interrupted me when I tried to speak. She made me feel as if my concerns were not warranted, and I was just being picky. As a result of (1) not receiving a quality product in a timely manner; and (2) the store manager consistently arguing with me, giving me excuses for why the programs printed the way they did, I was late in leaving for my fathers funeral. I will never come here again!
  

  Staples, Inc.

  Date: 02/22/2023

  Staples apologizes for the inconvenience. This has been brought to our corporate Team's attention since the customer has previously reached out to multiple team members. This has been addressed already based on the feedback the customer shared with our team members. I have been in touch with the customer to advise

• Review fromManuel C

  Date: 02/14/2023

  1 star

  Manuel C

  Date: 02/14/2023

  I placed an order for an item online and it was never delivered. When I went back to check why it had not been delivered I discovered my order had been cancelled. there was no emails, calls, messages notifying my order had been cancelled and contacted customer service to ask why they had cancelled my order. They were not able to provide a reason and proceeded to attempt to resolve the issue by placing the order again. They were out of stock for one of the items which was fine but the item that they did have was placed with a discount coupon. They said they were not able to honor the coupon despite not being able to give a reason for the cancellation in the first place which is just terrible customer service. Anyways I'll take my business elsewhere. They're not the only office supply store out there.
  

  Staples, Inc.

  Date: 02/14/2023

  Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
  

  Staples, Inc.

  Date: 02/20/2023

  Staples apologizes for the inconvenience. We have reached out to the customer by email with an offer of assistance and asking for information to be able to help. We did not get a response. Should we hear something from the customer we will certainly assist

• Review fromKathleen S

  Date: 02/03/2023

  1 star

  Kathleen S

  Date: 02/03/2023

  BUYER BEWARE: TERMS OF GROUPON NOT HONORED FOR CUSTOM HOLIDAY CARDS I attempted to redeem a Groupon on the Staples website for custom holiday cards on 1/28, the day before the expiration date listed on the face of the Groupon. The redemption code would only allow the price I paid for the Groupon, instead of the total value. I contacted Groupon that same day, they came back a few days later and told me they contacted the merchant, and they told Groupon that it had expired on 1/28, and so I couldn't use it. I went back and forth with Groupon explaining how the terms on the face of Groupon clearly states 1/29, all they have to do is look at the Groupon, point it out to Staples, and I even included screen shots of the Groupon, highlighting the expiration date. All I wanted to do was redeem the Groupon on the Staples website, as per the terms on the face of the Groupon; essentially, get a redemption code that worked so I can place my order. The end result is a refund from Groupon for the purchase price of the Groupon. I've purchased this Groupon several times in past years and redemption has been easy, and the quality of the cards was great, which is why I purchased the Groupon again this year. If you're ordering these cards without a Groupon, I highly recommend them. If you're considering a Groupon for the discount, consider using another merchant, as your Staples Groupon may not be honored.
  

  Staples, Inc.

  Date: 02/06/2023

  Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
  

  Staples, Inc.

  Date: 02/08/2023

  Staples apologizes for the inconvenience. It turned out that the promotion was turned off accidentally in our system earlier than it should have been. We are glad to hear that Groupon was able to assist in the matter. We have reviewed the situation and will take steps to ensure this does not happen again