Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have a problem with winners that theyre not willing to fix and trying to gaslight me. *** bought an earring on Sept. 23 2024. The display had a small section with a sign that has 14kt gold written on it so I went up to check what they had. I went closer and I requested help because I saw the pair of earrings I was interested in. *** asked the sales representative if its 14 kt gold and she said yes. When I got home I opened the box under the earrings there was a small pice of foam and under that in the bottom of the box Ive found a tag that said 14kt gold electroform on a resin core. I right away called customer support and let them know of my issue that I have an allergy to different type of metals and they told me that theyll investigate since then theyve contacted me saying they cant help me with my refund because its 14 kt gold. Theyre oblivious to the fact that I was sold an earring as 14 kt gold because thats how its advertised when its only 14kt plated resin and once the top coat comes off I wont be able to wear it due to my allergy. I didnt know what I was buying because its falsely advertised on the display and by the sales associate also. I should've been informed that the product is gold plated only then I wouldve had the chance to decide whether I wanna buy it or not. Could you please help me resolve this problem? Thank you

  Business Response

  Date: 10/03/2024

  TJX Canada has assessed the complaint of Ms Balogh in
  depth. Only 24 carat is pure gold. Gold that is less than 24-carat will contain
  other alloys. We endeavor to label our merchandise accordingly and per the
  email of Ms Balogh, she was aware to have purchased a 14-carat gold. We will
  not refund the purchase made by the customer as we expect customers with
  allergies to make informed decisions by reading the labels prior to making a
  purchase.

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 22346279. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  My issue is not that it’s not 24k gold. The issue is that your company advertises it as 14k gold earrings when it’s not. It’s 14k gold PLATED. I wasn’t informed of that. There was no indicator that the earrings are only plated. It’s a resin core plated with 14k gold which I can’t wear if the top layer of 14k gold comes off( as you know it can come off due to everyday wear) The sales representative didn’t disclose or none of your displays had that information. If I want to buy 14k gold I should get exactly what I ask for not gold with some other materials under it. Your company is oblivious to the fact I was sold something that If I had known what it was made of I wouldn’t have made the purchase. It’s your sales representative’s and store’s responsibility to inform customers. I asked her and she said yes it’s 14k gold but never mentioned that it was plated. False advertising is illegal.Also when I asked the customer service representative if I could talk to someone else she refused and told me she will be more than happy to submit my comments|concerns for me. Horrible experience and totally ripping off customers.

  
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Henriett

  
  

  
  
  

   

  
  

   

  Business Response

  Date: 10/09/2024

  Dear Henriett,
  

  Thank you for contacting Corporate Customer Service.
  

  Our Winners Team in Canada has assessed the complaint in depth. Only 24 carat is pure gold. Gold that is less than 24-carat will contain other alloys. We endeavor to label our merchandise accordingly. The purchase made was a 14-carat gold piece. Unfortunately, at this time a refund will not be processed. We encourage customers with allergies to make informed decisions by reading the labels prior to making a purchase. 
  

  We apologize for any inconvenience. 
  
  Sincerely,
  
  Grace
  Corporate Customer Service

  
  

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business had a huge incident occur on 09/23/2024 at this location where a young woman of color wanted to buy some purses and a gift for a friend. Immediately she was harassed and followed around by the manager and pretty much every employee there trying to force her to check out early, constantly bombarding her with questions about things she was looking at, and they standing guard at the doors when she tried to leave. This is extremely offensive and disgusting and the business also continues to have reviews removed and hidden for damage control meanwhile nothing is being done as far as the public knows about the racism in that store of the employees that participated especially the manager.Please ensure this business checks who worked that day and reprimands them as this will result in more racial discrimination suits if not resolved.

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have consistently had problems with receiving packages from ******* via their shipping partner LaserShip/******. In the last month, I have had one order lost and that I had to reorder, with a delay of multiple weeks for my refund. The shipper has also claimed to deliver items they have not delivered. My most recent order, placed on 9/14/24 (# **********) is now in the same pattern--there has been no shipping update for over one week, and the website is not working. ** Maxx also said they had no additional information. Based on my recent experiences, I believe the package is lost. I asked a representative to look into it, so that if it is lost I can reorder (there is only one available). The agent said she could not do anything. She also said I would have to wait 48 hours to speak to a more senior representative. This is a pattern of shopping where I am continually out hundreds of dollars, because my packages are lost and TJ Maxx will not do anything proactive to intervene. I would like someone to reach out to me from the corporate offices. It is not normal to have a package on day 9 with no shipping update that only says "label created." I also do not want to be out $300+ and have my packages left outside, with no accountability and frequently not actually delivered.

  Business Response

  Date: 10/01/2024

  We regret any inconvenience this has caused. A refund has been issued in the amount of $326.61 to reimburse you for the lost order. Your refund confirmation number is RET07865257. Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution. We appreciate you reaching out and are happy to help. 

  Customer Answer

  Date: 10/02/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Lale Can

  Customer Answer

  Date: 10/02/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Lale Can

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/24 i went to the Marshalls at ***********************spent $131.93. they were renovating the store, therefore, the fitting room was not accessible. I took the items home, they didnt fit to my liking. I brought them all back, but unfortunately, I didnt have my receipts. I told the cashier, **** that I paid with my credit card, he can look it up. He said he cant. He informed me that I would have to get a store credit for the items. Which I was okay with. During the transaction he accused me of stealing and states that one of the items was missing a piece. I informed him that I was unaware of the other piece as when I bought the items it was only one piece not a set. **** took it upon himself and discounted my refund as he accused me of stealing an item that he assumed was missing. He refunded me $126.95 instead of $131.93 He also manipulated the system and had me red flagged where I am not allowed to make any refunds without a receipt. When I brought it up to At the end of the transaction he handed me a receipt with a warning, stating that I should call that number for future returns as the store will not accept any returns from me without a receipt. I called that 1800 number and requested my transaction history with the company and it showed that I only had one return this year which was the transaction done at the store that particular day.After taking to customer service over the phone I went back to the store and told **** about how he red flagged me and he denied it.the store manager *****, refused to give me back the money the store owes me and also claimed that **** did not red flag me. I would like a sincere apology from the store, I want my full refund back, take me off the red flagged system. I am a hard working ***** and I have my own staffing company. I am not a thief. If he had used my credit card to process the return, he would have seen that all items were returned.I have attached receipts and transaction history.

  Customer Answer

  Date: 09/29/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 10/02/2024

  Dear Valued Customer,
  
  Thank you for contacting Marshalls Customer Service regarding your experience in our Bronx, NY store.
  
  We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with Dian Dixon-Price, our Store Manager, for her review and attention.
  
  We have sent you an email asking for your mailing address, kindly reply to that at your earliest convenience. Once we have that information, we will order you a check to reimburse you for the amount you were not refunded for.
  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a blue jeans from ******* and it tore after one wear. I have the receipt but when I went to ******* they refused to take it back because I dont have the tag. All pictures are attached

  Business Response

  Date: 09/16/2024

  Dear Kallori,

  Thank you for contacting ************************ regarding your return in our *******, ** store.
  
  We are sending you an egift card in the amount of $16.99 for reimbursement, which may be used in any of our stores and online at **************************, **************************, and **************************. It will be sent in a separate email from ******************************* within one - two business days.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  ************************

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not getting my statements from TJMax and when I am late they charge me $27 late fee and interest charges.Can you believe they charge you $1.99 to mail you a statement.I paid by phone my last Bill on9/11/2024 without even knowing the charges because I never received a statement.They claim they mailed one out on 8/21/24.When you call customer service you get ********************** does their credit financing.This is "failure to disclose". IF THIS IS HAPPENING TO ME,IT IS HAPPENING TO ***********.

  Business Response

  Date: 09/16/2024

  Dear *****,
  
  Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
  
  Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
  
  You may also call them at **************, and they will be happy to help. 

  You are a valued TJX customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJX Customer Service

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of earrings on September ******. They were costume jewelry and cost ******. I was leaving for vacation on September 3rd but had decided they were too expensive for costume jewelry so I did not try them or remove them from packaging. I checked Winners return policy and decided I would take them back on my return. When I took them back to the store. I was told earrings are final sale even though their website does not state this. It is on the back of their receipts which effectively means that you dont know their policy until the item is purchased. The sales clerk also did not advise of this policy so based on the information that they provide their customer in store versus what is on their website, is clear misrepresentation of policy. I am a senior on a pension and therefore ****** is not a small amount of money to walk away from. I have my receipt and as mentioned the earrings have NOT been worn and are in their original packaging. I complained to their *********** in ***********, ******* and they advised that there was nothing they could do. I find that this is very unfair and that consumers need to be clearly advised of return policies prior to making the purchase and not in faint print on the back of a receipt once the purchase is already made.Below is what you find on checking their website:People also ask:Can you return jewelry to winners?Return Policy? We will gladly refund your purchasejust make sure to bring the original register receipt and have the tags attached to the merchandise.********************** contact Let us Help | Contact Us Today - Winners

  Business Response

  Date: 09/17/2024

  Dear ******,

  Thank you for contacting TJ Maxx Customer Service.

  We do not return earrings due to hygienic reasons.

  Our policy to return earrings is stated on the back of the receipt and at the jewelry counter.

  On our website it is stated We are unable to accept the return of merchandise in unsellable condition. Other restrictions may apply.

  Earring would be non-sellable once again, due to hygienic reasons.
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  
  

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was told that exact message when I contacted the company before going to the BBB. You need to have this on your website and your staff need to inform customers to f this policy. It does not help to have it in faint print on the back of the receipt because the transaction at that point is complete and there is no recourse. Your website clearly states you can return jewelry and earring are jewelry. They also can be sterilized if they had been worn which is much more sanitary than some other things that you accept in return. What if someone purchases soft fabric items for their home which is bedbug infested and returns it to the store?? Do you take those items back? [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 09/18/2024

  Dear ******,

  Thank you for contacting ************************ regarding the return policy. We do apologize for any inconvenience and recommend you reach out to our ************************ at ************** or ******************************;
  
  Sincerely,
  
  Grace
  ************************

  
  

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [This message was directed at Winners so I am not certain how TJ Maxx got involved seeing as they are in the ** and I am in ******. I just keep getting shuffled back and forth. Terrible customer service! 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago my wife and I purchased 2 area rugs from the Homegoods at *************************************** ***********, Tn. *****. After putting them in our home, we noticed red bumps on our baby while she played on the new rug. Upon inspecting the rug, we discovered bed bugs. We called the store immediately and was told to return the rugs so they could destroy them. We were informed that Homegoods would pay for pest control as well as replacement of our sectional couch to mitigate the bug problem. We immediately received a call from Homegoods insurance company who asked for us to provide quotes for pest control as well as furniture replacement. After submitting everything needed, Homegoods as well as their insurance company have cutoff communication with us. If I call from a number they dont recognize, they will answer and say they will call me back within 48 hours, but never do. If I call them from my number, they screen the calls and send me to voicemail, in which they do not return my call. Please help us get this taken care of. All we want is the pest control and sectional replacement taken care of. We had to take our daughter to the doctor after she got sick from the bites, so wed like to get this taken care of as soon as possible. Thank you and God bless.

  Business Response

  Date: 09/12/2024

  Dear *******,

  Thank you for contacting HomeGoods ***************** We are sorry to hear that you have experienced these issues. Please refer to your claim number ********** and the phone number to ****** which is our ***************** is **************
  
  
  Sincerely,
  
  Grace
  HomeGoods Customer Service

• Initial Complaint

  Date:09/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have the Area Manager contact me today. I purchased 10 items and when I got home I realized the cashier didnt give me 3 items that I paid for. 3 shirts: $16.99, $8.00, $12.99. I called the store when I got him and spoke with ********, the Manager on duty. She put me on a brief hold then came back and told me that everyone she asked said nothing was left behind. I told her I checked out at register #6 at 2:47pm and she asked me to describe the cashier because there had been several on that register. I told her she needed to look to see who was on the register at that time, as the Manager. I dont need to describe anyone, she needs to do her job and truly investigate the issue. Just because whoever she talked to said nothing was left, doesnt mean it wasnt. The 3 missing items were not given to me after I paid. Theres no reason that I should have to wait until Monday when Kita is available to give me my items or my refund. ******** stated that **** is the area manager and that she (********) cant access the camera. If I dont receive a resolution immediately, Ill be disputing the total of the 3 items with my bank as soon as theyll allow me to do so. The total amount I paid was $104.91 and the amount for the 3 missing items would be $41.11 including the *****% tax.The Marshalls online Contact Us form doesnt work. *** tried completing it on a computer and on a phone, it fails each time with an error code of Forbidden Request, whatever that means. The form just doesnt work or accept the submission. Thank you,*******************************

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AUG 5th 2024 I visited the Home Goods in ************ ********. I had an awful experience with one of the managers. I called customer service who gave me the DM number. I spoke with the ASSISTANT ** ***??? Who informed me that either he or the actual DM would call me back after he reached out to her. He also stated that he would send me a gift card after learning that I do not live by this store. I was in the area at the vet. The call back never happened. AUG 12th I received a Voicemail while I was in a conference from ******** ASSISTANT MANAGER. NO APOLOGIES just come to the store to pick up the gift card. She expect me to drive 1 hour to pickup a gift card that I was assured would be mailed to me. I called her back. She had a TERRIBLE ATTITUDE. I explained that I informed the assistant dm that I do not live in the area and he explained that he would mail it to me. She became even more frustrated and said well I will talk to the manager next week to see if we can maybe mail it. Today is September 7th over a month since my initial complaint and she completely lied! This further explains the awful service I received in the beginning.

  Business Response

  Date: 09/09/2024

  Dear *******,
  
  Thank you for contacting HomeGoods **************** regarding your experience in our ************, ** store.
  
  We are sorry to hear that you have not heard back from our District Manager. Please be assured that we have sent your comments and concerns to **** *******, our District Manager, for her review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  HomeGoods ****************