Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  Winners/Homesense

  646 Gardiners Road, Unit 16 Kingston, ON K7M 3X9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 7, i reached out to ***************************, from TJmaxx, regarding becoming a supplier of my product: Boxers for men. I was prompted to send sample, which i did on May 13th. On June 7th, ****** has advised they are not interested in buying stock as their main focus is purchasing brands for their customers. A requestto have all samples returned has been made.I am still waiting on a sample to be return. I am, but a small businesswoman trying to collaborate with others.

  Business Response

  Date: 09/16/2024

  Dear *****,

  Thank you for contacting ************************ regarding in becoming a supplier. 

  We have reached out to our ************************************ We have provided them with your information, and they will reach out to you.
  
  Sincerely,
  
  Grace
  ************************

  
  

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello. I want a confirmation from the Development and sells department: an agreement that my product will not be replicated ( or inspired by) and sold by ******* or any other partner/subsidiary of ********
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Oumie

   

   

  Business Response

  Date: 09/20/2024

  Dear *****,

  Thank you for contacting ************************* We have sent your comments and concerns to our **************** Team Winners. You can also reach them directly at ************** or by email ******************************;
  
  
  Sincerely,
  
  Grace
  TJ Maxx ****************

  
  

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  i expect a law bidding agreement to be reached  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Oumie

   

   

• Initial Complaint

  Date:09/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im unsure of Homegoods corporate address, but that would be who this complaint it against.I am a customer who frequents ******************** often. I am a hello ***** fanatic just like many other customers that go to their stores. Unfortunately, workers are now stating it is per corporate that they can no longer answer any questions about hello *****. Unfortunately, theres a couple issues with that1. Ignoring customers questions when working in a business establishment is illegal. Furthermore, there has never been nor will there ever be a rule about disregarding questions. The job is literally customer service. It is within their duties to perform tasks such as answering questions. The fact that corporate is trying to create false rules is insane.2. Customers ask these questions due to the fact of saving gas money. I cannot afford to drive around for hours on end wasting gas and not finding anything hello *****. That is why customers call and ask. That way we at least know where hello ***** items are. Its becoming extremely irritating with these big corporations who solely relay on customers to keep them in business yet now arent requiring their workers to even fulfill their basic legally binded job duties.I come to the BBB so that action is taken against businesses who think they they can illegal do things.

  Business Response

  Date: 09/09/2024

  Dear ******,

  Thank you for contacting HomeGoods **************** regarding Hello Kitty merchandise.

  We appreciate your feedback and have passed your comments on to the appropriate people.
  
  Sincerely,
  
  Grace
  HomeGoods ****************

• Initial Complaint

  Date:09/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an online order was told by support processing takes 2 days my item is still processing not being shipped yet. I was told if i pay the fee for 2 day shipping after the item is processed i will receive the items in 3 to 5 business days. I got charged 9.99 for standard shipping a representative says 7 to 10 days but the website tells me 10 to 15 days. I spoke with ********* **** and supervisor in which the situation was handled unprofessionally and the chat was ended in the middle of conversation when i mentioned false advertising and BBB. On 3 different chats on 2 different days.

  Business Response

  Date: 09/12/2024

  We regret any inconvenience this has caused. We submitted a refund for the shipping charges of $9.99 on 09/09/2024. As your original payment method was a gift card, a new gift card in the amount of $9.99 will be mailed to you. You should receive it within 5-10 days. In addition, we confirm that your package shipped on 09/06/2024. According to the tracking information, the package was delivered 09/10/2024. We attempted to contact the phone number provided on the order, but the calls did not go through. If you have additional questions, please reach out to our **************** at **************. We appreciate your reaching out. We're happy to help.

  Customer Answer

  Date: 09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company did not refund my debit card for the Athletic Shoe but used it against the other two items. Yet when I return all the items including they refused to refund me. Any which way their Policy is that any item returned will be returned to the original form of payment which they did not. I have written many emails trying to explain that I did not receive back the total amount on my debit card but they rudely blocked me and when I mailed in a letter late July they did not respond. I have shopped at winners/tjx over twenty years and have never experienced this kind on unethical behavior. Even their Ledger that they emailed me indicated that I was only refunded 2 items although I returned all (THREE) I have attached their4 Ledger from their ********************* and it clearly indicated that I only received refund for 2 Items. The Athletic shoe was not refunded to the original form of of payment but was used to reduced the amount of the other two items so they owe me for the *************.

  Business Response

  Date: 09/05/2024

  Dear *****,

  Thank you for contacting ************************* We are sorry to hear about your incorrect refund and experience.

  We have sent this information to our ************************ for further assistance.
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This has been going on for months and I have sent many emails to resolve the issue but was treated rudely, unanswered emails and then was blocked. This is unacceptable. I bought tree (3) Items totaled $180.00. I returned (3) items and was credited only $124.00. The accounting ledger they sent me clearly state the mistake but they still did not refund me. Any which way the amount of $56.49 was to be retuned to the form of payment (DEBIT CARD) and they did not honour their own Policy. 

  Business Response

  Date: 09/12/2024

  Dear *****,
  
  Thank you for contacting ************************ about the return details you requested.

  On March 30th, 2024, there was a purchase made in the amount of $49.99 + tax which were shoes.

  The item was returned on April 23, 2024. This return was processed as an exchange because you purchased two other items at the same time. Instead of paying $124.28 (including tax) for those newly purchased merchandise, you paid $67.79 (including tax). One of the new items purchased cost $49.99, thus balanced off the return. On May 5, 2024, you then returned both merchandises purchased on April 23, 2024, and a refund of $124.28 was provided.

  We can confirm that this was thoroughly investigated, and no refund is due at this time.

  We suggest you check with your bank statement for the charges on April 23. 

  Thank you for your inquiry.

  
  Sincerely,

  Grace
  ************************

  
  

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  The return of the shoe for ***** was supposed to be a Cash Return as the original payment ( the store policy) but was applied to one of the items bought that amounted to ******. However it is still a CASH RETURN even though the Sales clerk chose to apply the $***** it towards the items of $****** it is still a Cash Return. It did not cancel my payment.  

  When I bought back the items that totaled ****** which indicated the transaction the amount of ***** should have also been return.

  Keep in mind I bought 3 items that total $180.00 and returned all three. Therefore I should have received back $180.00 the ORIGINAL PAYMENT. There is no cancellation of any items, moreover this should not have happened in the first place where the Store cancel items dishonor their own Policy of not returning to Original Payment. The store still owe me $***** plus tax for the shoe that as they claim cancel out the other.

   

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.On Tuesday AUG 20th I purchased from T.J. Maxx on EL Camino Real Tustin, two suitcases, for $215.48. Paid with a debit card. Description of the transaction in my bank statement is TJMAXX #0 ********************** 08/20 2.On Wednesday AUG 21st I purchased from T.J. Maxx on ******************, various goods for $60.30. Paid with a different debit card connected to the same bank account as the first one. Description of the transaction in my bank statement is TJMAXX #********************** 08/21 3.On Thursday AUG 22nd I returned to the T.J. Maxx on EL Camino Real Tustin, all of the first purchase items, for $215.48 plus one item from the second purchase which was around $15-$16. Gave the second debit card I used in the second purchase, still the same bank account.I havent been refunded yet, and this company typically issues refunds within two days.My total claim is approximately $215.48 + $16 = $231.48 (could be $230.48)Unfortunately, I did not keep the return receipt. ****** learned.

  Business Response

  Date: 08/29/2024

  Dear *****,
  
  Thank you for contacting ************************ regarding your return refund.

  Return refunds can take up to 5-7 business days to post to an account. If you have not seen the credit post, please call our *************************** ************************ at ************.

  Because we will require detailed account information, and this is an unsecured site, we request that you not e-mail the information to us. Any Representative will be happy to assist you in resolving this.

  Our *************************** is open Monday through Friday, 9 AM to 6 PM, EST.
   
  Sincerely,
  
  Grace
  ************************

  Customer Answer

  Date: 08/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with TJ Maxx on 7/23/24 for a pair of shoes. The shoes do not fit and I went to return the item. The packing slip said it had to be returned via mail so I did that. TJ Maxx then deducted $11.99 for return shipping. When I bought the item, the item website page clearly shows "FREE RETURNS" in bold. That is incredibly deceptive business practice to say "FREE RETURNS" on the item page when you buy the item but then expect the customer to go read the fine print return policy to say that if it is by mail (EVEN IF THAT IS THE ONLY OPTION) that you will be charged. I expect a refund for the $11.99. I would have never bought the shoes if I was aware of that. Very deceptive business practice

  Business Response

  Date: 08/29/2024

  Dear *****,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. We submitted the refund to your bank on 08/29/24 for the return shipping charge. The refund should show on the original form of payment in 7-10 days but may vary depending on your bank. 

  We appreciate your reaching out. Were happy to help.
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  
  

• Initial Complaint

  Date:08/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I applied for the card I applied for the **** card but I got sent the regular department store card. I called and they claimed they never send people the **** right away but its funny how after I complained 2 weeks later I received the **** card in the mail. Also I have tried repeatedly to apply for a credit limit increase and they deny without even checking credit!! I have other family members and friends who have this card who have scores in the *******s who have had this card for years and have never gotten their credit limit increased!

  Business Response

  Date: 08/29/2024

  Dear ******,
  
  Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
  
  Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
  
  You may also call them at **************, and they will be happy to help. 

  You are a valued TJX customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJX Customer Service

  
  

• Initial Complaint

  Date:08/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a TJMaxx Rewards Credit Card. I elected to have my statements emailed instead of paper mail a few months back. Since then, I have not received any email statements. Recently I received a notice that I had a balance owing and that it was late. I immediately paid the balance owing. I explained that I never received a statement and was told any late fees would be reversed. Soon after, I was alerted by my credit agency that my credit score had dropped because of this late payment. I called and asked for them to reverse this 30 day late as I never received email statements. I was denied. I dont believe this is reasonable as I had not received any notice prior. I would like this reversed immediately.

  Business Response

  Date: 08/26/2024

  Dear *******,
  
  Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
  
  Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
  
  You may also call them at **************, and they will be happy to help. 
  You are a valued TJX customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJX Customer Service

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   
  They do not address the concern at all.
  

   

   

  Business Response

  Date: 09/05/2024

  Dear *******,
  
  Thank you for contacting TJ Maxx regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by *******************.

  We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a MAJOR issue with items that I've returned & having trouble receiving a refund. PLEASE READ IT CAREFULLY. On 8/17, I went into the Marshalls & purchased 4 items. I purchased 2 fragrances (***** EACH), a throw blanket (*****) & a small rolling cart (*****) for a total of ******. If you look carefully at the receipt, I used a merchandise credit for $26.74 & the remainder of $*****, I used a **** by tapping my phone. This is where the issue comes in. The **** that was used was through a company called Zip which is a Pay in 4 program just like Klarna. I was able to input the cost of ***** into the Zip ******** creates a card that I can use in the store to pay. Since it's Pay in 4, It split the $***** into 4 ************** adds a $4 fee) so my total with Zip was $94.92 but I only had to pay $23.73 at the time of purchase & the rest is due every 2 weeks until it's paid off. I realized that I didn't need the blanket & 1 of the fragrances. So I went back to the store (8/17) & returned those, & received $37.43 back as a refund. It went back to the **** that I used with ZIP. The REAL issue is I decided that I didn't need the second fragrance or the cart! So on 8/18 I returned those back to Marshalls. The refund for that was $80.23 but instead of Marshalls giving me $26.74 in merchandise credit like I used for the ORIGINAL purchase, they refunded the entire amount of $80.23 back to the ********* is REJECTING it because it's MORE than I created the ZIP card for. ZIP only created the in-store card for $***** (+ their $4 fee). The first 2 things that I returned for $37.43 already went back to ZIP. Then they refunded $80.23 back to ZIP - that's the whole $******. The Zip card was only for $*****!! Now they aren't processing the refund & still charging me for merchandise that I don't have because Marshalls did the refund wrong. They should have given me some of the money back on a merchandise credit like I originally paid. I need this fixed!! I'll attach the receipts.

  Business Response

  Date: 08/29/2024

  Dear *******,
  
  Thank you for contacting Marshalls **************** regarding your return refund.

  Unfortunately, after viewing your receipt information the credits were properly done in the store. You would have to reach out to Zip the ************ to resolve this matter.

  If you have any further questions, please call our **************** Department ************************ at ************.

  Our **************** Department is open Monday through Friday, 9 AM to 6 PM, EST.
   
  Sincerely,
  
  Grace
  Marshalls ****************

  Customer Answer

  Date: 09/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Zip resolved the issue
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported this many times with no resolution. Every single time I call the customer service number in the back of my tj max rewards card *************), I also see an incoming call in my **** active armor (spam) app. The calls never come through to my phone and not listed in missed calls log. This is making me afraid to call about my account because maybe the customer service number is being tracked by spammers. It also happens when I call the other customer service ************. COULD THIS BE A PART OF THEIR PHONE VERIFICATION PROCESS? No one has been able to confirm or even care to find the answer.

  Business Response

  Date: 08/26/2024

  Dear *****,
  
  Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
  
  Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
  
  You may also call them at **************, and they will be happy to help. 
  You are a valued TJX customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJX Customer Service
  

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  Thiis response doesnt help at all with possible fraud going on with ALL TJX numbers I call. This is not a customer service issue clearly. I have been told will be forwarded to fraud and this is the reply I get.  It seems their numbers  being tracked and/or customers accounts through IVR. I should not be receiving an incoming call at the very same time Im in their IVR system. This has been going on over a year and Ive reported. Even gave numbers that are incoming. They all are green check marked as verified which means nothing since numbers can be spoofed. Also, they number are from all over the place (different states). I block one and another one appears. I am afraid to even call about my account. This isnt fair to customers. Some may not even be aware this is happening. I know this calls come through my AT&T active armor app but not to my phone or incoming call list. This is NOT an issue with my phone or carrier. They have checked for me multiple times. They agreed this is weird and concerning and maybe I should change my number. This would be an added stress for me and no guarantee it would fluff the problem. Someone needs to alert the fraud or engineering team. Thank you 
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/29/2024

  Dear *****,
  
  Thank you for contacting TJ Maxx regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly regarding this matter.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJ *********************

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  
  I will be able to answer this once/if ************** contacts me as promised. 
  
  Regards,

  *****