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Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The TJX Companies, Inc. has 363 locations, listed below.

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought and item with a promise date of July 29. The item was delayed for multiple unknown reasons. Reached out to customer service gave me a bs copy and paste response. No offer of a refund. Item arrived used and scuffed on July 31.

      Business Response

      Date: 08/06/2024

      Dear ****,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. A refund has been issued to reimburse you for the damaged item in your order as well as the shipping charge.

      Your refund confirmation number is RET07818305. Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution.

      We appreciate you reaching out and are happy to help.  

      Sincerely,

      Grace
      TJ Maxx Customer Service


      Customer Answer

      Date: 08/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      T.J.MAXX company previously said my gift card couldn't be used due to a billing address issue and promised to send me a new gift card. When I called, I requested an electronic gift card, and the customer service agreed, but ************ still mailed me a physical gift card. I am very upset because this new gift card has not arrived on time, and I am about to leave *****************. At that point, I won't be able to use the gift card. Firstly, the customer service had already agreed to give me an electronic gift card, but in the end, I didn't receive it, so this is deceitful. Secondly, the customer service told me the delivery would arrive in five days, but it hasn't arrived.When I contacted customer service again today, they said they would apply for an e-gift card for me, but it would take seven days and I can't get the e-gift card immediately. However, I will be leaving the ************* in two days and won't be able to use the gift card for shopping. Therefore, the purpose of my message is to request a refund to my credit card if T.J.MAXX cannot provide me with an e-gift card by tomorrow. I can provide my card number.

      Business Response

      Date: 07/30/2024

      Dear *****,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We have re-issued your refund in the amount of $101.73 in the form of an electronic gift card. It will be sent to the email address on file when your order was placed.

      You should receive the electronic gift card within 24 hours. We appreciate you reaching out and are happy to help.

      Sincerely,

      Grace
      TJ Maxx Customer Service


    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, this store has been getting worse, as it used to be an alright store to shop at. However, I had recently purchased a gift card directly from their website online on 7/19/2024. The expected delivery date was from 7/24/2024 to 7/29/2024. When the gift card was still not shipped out by 7/26/2024, I decided to reach out to customer service, where they told me it was unable to be canceled. I proceeded to ask why since it has not been shipped yet. Instead of cancelling my order after my inquiry, they shipped out the item instead, claiming that it was shipped out on the 20th, which was inaccurate information due to the evidence on the tracking website provider. It was also claimed that it takes 10 days for gift cards to arrive from the email, however that was also false information due to the website tracking when I first checked out stating otherwise. Since I have evidence of the false claims, I wanted to provide a review claiming that this company decides to hide away true information, providing false commentary to customers, and rejecting customer requests in order to benefit the company profits instead. I would advise not to order anything from this store, especially online if you can.

      Business Response

      Date: 08/02/2024

      Dear ******,

      Thank you for contacting TJ Maxx Customer Service.

      We contacted you at the phone number provided but were not successful in reaching you. The tracking indicates that this gift card has been delivered.

      If the gift card has not been used and you would prefer a refund, please contact our *************************** at ************** and we would be happy to assist you. 

      Sincerely,

      Grace
      TJ Maxx Customer Service


    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Homegoods I purchased wall art from Homegoods in Napa today, and upon putting it up, we noticed that the rhinestones are falling off. I am very disappointed!

      Business Response

      Date: 07/29/2024

      Dear ******,

      Thank you for contacting HomeGoods Customer Service.

      We are sorry to hear about your purchase.  Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only. Other restrictions may apply.

      Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

      A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.

      To help make your returns quicker and easier, please keep your receipt.

      Sincerely,

      Grace
      HomeGoods Customer Service

    • Initial Complaint

      Date:07/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/20/24 was at the ********************* oregon location and the manager refused to process my return as a no receipt return even with tags on the items and not worn because jewelry items are an exception. i dont see anywhere on the receipt or on the website that costume jewley is an exception. individual stores cant have their own policies that is false advertising for polices btw. he treats me like im a customer who walks out with items at under 600 as to not get a felony then sells them on ***** tjmaaxx needs better customer service

      Business Response

      Date: 07/29/2024

      Dear *****,

      Thank you for contacting TJ **********************

      We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to research this return further for you.

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:07/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lunch box on 5/18/2024.It was a birthday gift and given to the recipient on 6/19/24.The lunch box broke within a few weeks of use.I got the lunch box back from the recipient on 7/26/2024.I went to the ********** TJ Maxx with my receipt and they refused to return the item or give me a store credit.They said they couldnt help because the lunch box was used, broke and didnt have the original tag for the lunchbox!I explained thats why I was returning.because it broke in under 30 days.They kept saying it didnt matter that I had the receipt; they do not return broken items! Period!That makes zero sense. Ridiculous and made up rules by 2 cashiers.I was disgusted at the lack of customer service and am reaching out to file a complaint.

      Business Response

      Date: 07/29/2024

      Dear *****,

      Thank you for contacting TJ **********************

      We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to reimburse with an e-gift card.

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TJ MAXX recently changed their credit card interest rates. Suddenly I miss not 1 but 2 bills and am charged late fees and interest. I am paid in full and have paid in full every month since Ive had their card. Something fishy is going on. I fought the first one and they finally removed the fees. The second month it happened I closed my card. They are unethical and unapologetic in their business practices. I now have a balance that is ONLY THE INTEREST. I want it removed and my account cleared and my credit report fixed. This is unacceptable.

      Business Response

      Date: 07/29/2024

      Dear ******,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with TJX. I do not have a contract with the collection agency trying to collect, and reporting this to your credit report. They did not provide me with the original contract. I demand this account to be removed from my credit report immediately

      Business Response

      Date: 07/25/2024

      Dear ******,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service


    • Initial Complaint

      Date:07/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, July 19, 2024, I visited Marshalls with the intention of shopping in both the regular and clearance sections. During my visit, I encountered several issues that I feel need to be addressed. In the regular section, I found a massager that did not have a price tag. I attempted to find an employee to assist me, but it was extremely difficult. When I finally located an employee, the price check process took an astonishing 45 minutes. During this time, I was instructed to wait in one section, which prevented me from continuing my shopping.In the clearance section, I found a raised dog feeder. When I brought it to the register, the cashier immediately became combative, claiming the item was not on sale despite the clearance tag. According to Massachusetts state law, the price displayed on the shelf must be honored. The cashier, whose name I believe was *****, became rude and spoke inappropriately about the situation. The manager who intervened was equally combative and incorrectly stated that store policy overrides state law.Throughout this ordeal, I observed multiple customers experiencing pricing issues, indicating a broader problem with how items are priced at this location. The cashier even went as far as to threaten me, which was completely unnecessary. I suggested they review the security footage to verify my claims, but they refused.I am deeply disappointed with the service I received and the lack of adherence to state pricing laws. I spent over $100 during my visit and expected a much higher standard of customer service.

      Business Response

      Date: 07/23/2024

      Dear ********,

      Thank you for contacting Marshalls ***************** We are sorry to hear about your experience in our stores regarding pricing.

      Please email us a photo of the item with the price tag as well as a copy of your receipt so that we can further research this for you. 


      Sincerely,

      Grace
      Marshalls Customer Service


    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 30th this summer around afternoon time, I was approached by an associate at my local TJmaxx who asked if I wanted to apply for their rewards program. I was not notified of this process being a credit card application, and was under the impression of the application being similar to other store rewards programs that have no credit line. The amount of my purchase that day was $99.37. As I was completing payment the employee was asking several questions including my social security number. I then asked why the store needed my social security number, and the associate ensured me that this was only for the store's database, and it's how they kept track of customers rewards accounts. Immediately after the payment I requested that the employee remove my information, and void my application. The employee then stated that it was too late for this as she already sent the application through. Furthermore, only right after the payment and application were completed that the employee brought up the fact that I had just submitted a credit card application. I paid the balance off the same day of submitting the application, and have not used the card since in hopes of it deactivating from inactivity. I want to report the incident and I am writing this complaint in the effort to remove the card from my credit history as it brought my score down, and prevent this issue from occurring to other unsuspecting customers. My credit card account number is

      Business Response

      Date: 07/23/2024

      Dear *******,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service

      Customer Answer

      Date: 07/30/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Lansina

       

       

      Business Response

      Date: 08/08/2024

      Dear *******,

      Thank you for contacting TJ Maxx regarding your *** MasterCard or *** Rewards credit card account.

      As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

      You are a valued TJ Maxx customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJ *********************

    The TJX Companies, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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