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Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The TJX Companies, Inc. has 363 locations, listed below.

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    Customer Complaints Summary

    • 457 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/21/24 store #*** Customer# ********* Transaction# *********** I purchased a pair of shoes from Sierra Trading Post. When I got home the shoes were actually 2 different sizes. On 7/26/24 I returned the shoes Store #*** Customer#********* Transaction#***********. The receipt states that my bank account with my debit card that I used to purchase would be credited $84.39. I still have not received my credit. I reached out to customer service via e-mail and chat with responses that the e-mail box was full and my e-mail was returned. Then I DID get a response that they received my information, and they sent it to a manager, and they'd reach out when they knew more. It has been 3 business days without a response. All I would like is my money back. I returned the item and have the receipt stating my card would be credited and it has not been.

      Business Response

      Date: 08/26/2024

      Dear ****,

      Thank you for contacting TJ Maxx ****************.

      We have reprocessed a refund on your recent order in the amount of $84.39. Your refund confirmation number is S4796345. Please allow 5-7 business days for this amount to show up on your bank, depending on your banking institution. We hope this resolves your concerns.

      If you have any questions or concerns, please dont hesitate to contact Sierra eCommerce **************** at **************.  Our **************** Department is open Monday through Friday, 9 am 6 pm EST.

      Sincerely,

      Grace
      TJ Maxx ****************


    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a picnic cooler bag (looks like an oversized purse with zipper compartments) from this store on 6/17/24, but did not have an opportunity to actually use the bag until August 4th. Upon putting items in the bag, the zipper ripped apart and empited the contents of the bag onto the floor. The zipper is completely broken and is unfixable. I tried to return this to the store the very next day (Aug 5th), but was told that they do not accept returns after 30 days. On the receipt, it says refunds within 30 days with receipt and store credit with a gift receipt, but it does not say what the policy is after 30 days (such as store credit or no returns/refunds). I can understand not wanting to provide a refund to a customer simply because the customer no longer wanted the item, but this was a defective item that was sold to me. They did not offer an exchange or anything. I spoke with the manager of the store who said that they would not stand behind the products sold, even if the product sold is defective. The purchase price was $29.99 (+ 6% tax). I would like to obtain a refund, but the store refuses to cooperate. At this point, if they are not going to stand behind thier products and replace or refund defective products, I do not want an exchange nor a store credit, as I do not plan on purchasing items from them in the future.

      Business Response

      Date: 08/26/2024

      Dear *****,

      Thank you for contacting *************************

      We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to process an e-gift.

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently purchased a gift for someone on 8/3/24. Was told it would be delivered in time by 8/10. It's now 8/14/24, the shoes are not delivered and have sat for days. I've been contacted by 4 agents, all of which have refused a refund and have copy and pasted the same information daily and emailed it, when I have only initiated 2 chats.

      Business Response

      Date: 08/20/2024

      Hello,

      We contacted you at the phone number provided but were not successful in reaching you. The tracking indicates that this order has been delivered. If you need further assistance, please contact our *************************** at ************** and we would be happy to assist you. 

      Thank you, 

      TJX Customer Service

      Customer Answer

      Date: 08/20/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed.

      This business has contacted me every day without my consent to copy and paste the same policy day in and day out. I initiated 2 chats and have had 8 different agents email me daily, and I feel harassed. This happens while I am at work and disrupts my job.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *********

       

       

      Business Response

      Date: 08/27/2024

      Dear *********,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience. We attempted to contact you to verify if the order was received. The tracking indicates that this order has been delivered. If you need further assistance, please contact our *************************** at ************** and we would be happy to assist you. 



      Sincerely,

      Grace
      TJ Maxx Customer Service


      Customer Answer

      Date: 08/29/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as **************************************** called and emailed me multiple times a day while I was at work. When I asked to speak with a manager I was met with a response of " Chat doesn't have a manager, if you want one call the 800 number". I initiated 2 chats total, and received at least 7 emails from different agents. I will not ever buy from this company again because of the hassle and harassment I've faced.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *********

       

       

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased juicy couture bottoms and they were not the right size. I attempted to return the items for $14.99 at the ********* Wisconsin Tj maxx store and the manager on duty *** could not present me with the return policy stating the tag had to be attached. The items were unworn and in resellable condition. I will also be filing a complaint with the Wisconsin consumer protection bureau. Had I known I would not be able to return this item I never would have purchased them. This store also does not follow policies regarding enter your digital tj max card as well.

      Business Response

      Date: 08/13/2024

      Dear *******,

      Thank you for contacting *************************

      We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to research this return further for you.

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:08/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will never shop again here = ***** says Marshalls never replies to packages that lost address, I still keep getting ***** updates that they can't deliver this to me? They played that out for a week and when I called Marshalls I got some ;low level manager ***** who said women shop too much? And he then stated it was my fault? SO I have avoided Marshalls and after 3 years tried them again and they are the same abusive workers who enjoy trolling you on lost packages. This was supposed to be here Wednesday 8/7 and every day ***** says Marshalls just ignored requests to return or deliver. DO NOT SHOP HERE EVER AGAIN

      Business Response

      Date: 08/14/2024

      Dear *****,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. Your order shipped on 8/5/2024 but was unable to be delivered due to the damaged label. A refund has been issued to reimburse you for the order. Your refund confirmation number is RET07825830. Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution.

      We appreciate you reaching out and are happy to help. 

      Sincerely,

      Grace
      TJ Maxx Customer Service

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original order (first one) sent to me has the wrong item. Contacted them and they asked me to spend time returning it to ****** even though it is their mistake, they want me to carry a large box to ****** They said I can place a new order and they will waive the shipping cost, I just need to call in after placing the new order. I accepted the solution. So I placed a new order (new) and paid the shipping cost on the new one. I called in to have the shipping cost waived, they told me they don't do such thing. Now I have to ship the wrong item back and still pay the full cost of the item while it runs a week late, if the correct item is sent.I ask you to honor what you said or provide a reasonal solution, not asking me to waste my time covering the mistake you made.

      Business Response

      Date: 08/09/2024

      Dear ****,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We have issued a refund in the amount of $10.59 for the shipping on your new order. This will be refunded to your original payment method. Please allow 5-7 business days for this amount to show up on your bank statement or ****** account, depending on your banking institution.

      We appreciate you reaching out and are happy to help.

      Sincerely,

      Grace
      TJ Maxx Customer Service


    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good evening my name is ******, August 4, 2024 I was at *************************** with my family, After we went around Marshalls and we picked the items that my kids liked I went to Pay and I see that my card was expired, That was a very embarrassing moment, knowing that this card shouldve been good or I shouldve received a new one before expiring. Despite the fact I called customer service August 6, 2024 eight 8:28 PM and I speak to a young lady requesting for me to have a card mailed to me as soon as possible. The young lady referred to me that the credit card service company does not offer expedite credit cards, I told her that Ill go ahead and make a complaint about your system fixing up as soon as possible because its very inconvenient for a customer that has been with you for more than 10 years to go through this experience. She was kind enough to pass me the manager in duty, which I dont remember her name, but obviously she couldnt help me because she has no power and being a manager where you cannot override yourself its kind of embarrassing. I asked the manager to expedite my card after she verified me and she said I can send it to you, but youre not gonna be able to use it. I would have the credit card sitting in front of the TV because she said the fraud department would block my card until the 10th business day. Well, I have advice for CEO of this company that issues his credit card they need to update their system. They are very old school wrap it up guys. We are 2024 not 2000. I hope this complaint will help to improve your system. Respectfully, ***********************

      Business Response

      Date: 08/08/2024

      Dear ******,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account. We are sorry to hear that you experienced some issues with your credit card.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service


    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to exchange a defective roller bag purchased just over two weeks ago from TJMaxx. I had the proper documentation for the return and it was within the 30 window they provide for returns.A woman named "**********" who claimed to be the manager refused to follow Federal law requiring retailers to allow a customer to return defective merchandise. She claimed there was a tiny scratch on the top of the roller bag that I believe was present during the purchase. Since TJ Maxx provides third party merchandise many times there are flaws at the time of purchase. However Federal law distinguishes the defective products that cause a potential safety problem, qualify under the Federal regulations to justify returns. The roller bag presents a safety issue because it has a defective wheel that could break and cause injury if a fall occured. I spent $30 getting to the store with a Lyft on my way to the airport to travel. Because of the unreasonable refusal to exchange the defective roller bag, it has delayed my trip and will cost me more money. The roller bag is in good shape other than the defective wheel and should have been accepted for a return or exchange following Federal laws requiring retailers to offer returns for defective merchandise.

      Business Response

      Date: 08/06/2024

      Dear ******,

      Thank you for contacting *************************

      We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to process an e-gift for your item.

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in Marshalls on ********** on August 3, 2024 and wanted to exchange two mummy figures with candy bowls for different merchandise. The manager on duty didn't understand that I ordered two of the mummy figures and told me he couldn't help me and laughed in my face. I explained to him that there were two mummies I wanted to return that were priced at ***** each and that is why the total was *****. He told me he couldn't take the return even though the mummies were still in the shipping boxes and had the receipts attached to each box. The Manager on duty told me call customer service and see what they can do for you cause I can't help you.

      Business Response

      Date: 08/06/2024

      Dear *******,

      Thank you for contacting Marshalls Customer Service.

      We are sorry to hear that your online return was denied by our store. Please provided us with the store location, city and state so that we can contact the Store Manager to assist with your return.


      Sincerely,

      Grace
      Marshalls Customer Service


      Customer Answer

      Date: 08/13/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The store I was at was Marshalls on ************************************************************* 

      Business Response

      Date: 08/23/2024

      Dear *******

      Thank you for contacting Marshalls **************** regarding your experience in our ***********, ** store.

      We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with *******, our Store Manager, for her review and attention. ******* let us know that she reached out to you via phone and set up a time for you to come in and complete the return.

      Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

      We hope we have the opportunity to better serve you in the future.

    • Initial Complaint

      Date:08/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into the store after I did a no call no show. I went in and picked out items then went to check out the cashier kept asking for my employee ID number for a discount and I kept trying to say no. The *********************** was trying to tell the cashier something and the cashier didnt hear what she was saying. She looked at me and told me I cant used the discount because I was terminated. ***** was very loud and my friend could hear from 5 registers over. She kept telling me that I was terminated and that I cant work for the company anymore. I was trying to tell her I wasnt able to come in because my grandfather is dying of cancer. She kept saying that I should have called in and they could have paid me for the time I needed off. She was very loud and was being very rude and inappropriate, since I came in as a customer and nothing besides a customer. I am very upset with the interaction I had with *****.

      Business Response

      Date: 08/06/2024

      Dear ****,

      Thank you for contacting TJ Maxx Customer Service. 

      Please provide us with your store brand and location, so that we can send this to the appropriate people.


      Sincerely,

      Grace
      TJ Maxx Customer Service


    The TJX Companies, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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