Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  Winners/Homesense

  646 Gardiners Road, Unit 16 Kingston, ON K7M 3X9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3 i placed an online order *********** for Longchamp tote for $99 at Marshalls.com.That was supposed to be a gift for a family member for her birthday on June 18. I have been online shopping with the chain for over 20 years so I am familiar with how their order fulfillment works. I paid partially with store gift card, and credit card for the remaining balance.I considered myself set for the birthday gift.About a week and a half later I was checking my email and saw order cancelled email from Marshalls. That email was dated 6/11 - over a week after order was placed and confirmed!Long story short, they sent cancellation when they found out they were out of stock.I have shopped with them and other retailers and had occasional order cancelled due to out of stock- but that would happen on the same or the next day.To sit on the order for over a week before canceling is unbelievable and not an acceptable business practice. Or maybe they were selling more than they had stockEither way I ended up scrambling to get the last minute gift.To add insult to injury, they kept my gift card funds from 6/3 when the order was placed till 6/20 when I received gift card in the mail. So those funds were not even available to me to use for last minute gift! The least they could have done was to email me an egift card!Also, I would like to mention that few days after order cancellation I saw same bag just in different color on their website on sale for $169 (vs $99 I bought from them). This also raises more questions as to what was the real reason for my order cancellation.Really bad experience all over!

  Business Response

  Date: 07/05/2024

  Dear ****,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. We confirm that the original item ordered was unavailable, therefore, your order was canceled. We have processed an eGift card in the amount of $50.00. Please allow up to one week to receive in your email.

  We appreciate you reaching out to provide feedback regarding your experience and are happy to help.
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  Customer Answer

  Date: 07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************. I am a frequent shopper at TJ *** in ******, **. I shop and spend tons of money there at least twice a week minimum. I spent over $400 on 06/11/2024 for my two daughters to go to church camp and have new clothes. I went back again on Friday 06/21. I entered the store at 9:22 PM. They closed at 9:30. There were still more than *************** the store. I am aware of their closing time and knew I had to make my trip quick! I went in for one specific item (specifically a blanket) and was going to check out. However, before I could make it to the back of the store an older lady by the name of ***** stopped me and told me they were closed. I responded and told her It is 9:22 and explained to her I was grabbing one item and Id check out quickly she then responded very rudely and loud and stated So you think you can get what you need and get out of here by 9:30 I responded back and said yes, obviously (at this point upset at how she was talking to me in front of other customers) I looked at my husband and said its okay we can go somewhere else to shop so we dont have any issues. In which she responded loudly and rude again and said good and thank you I have never encountered a bad experience with an employee until now. I called the store and made a report. However, I was told a manager would not be in until the following Wednesday. I have not heard a response yet. They did not take my number, only my name when I made the report. This was also witnessed by another employee who asked the employee ***** if she was okay. It certainly appeared to not be her normal character for another employer to see this incident and appear concerned. To my Knowledge she has not had any consequences of her actions what so ever. This is completely unacceptable behaviour in which I would like to be able to speak to someone on the phone with to be able to go into detail further regarding this since I can only type so much in this section of the complaint

  Business Response

  Date: 06/26/2024

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your experience in our ******, MS **************** were disappointed to learn about your experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with ***************, our Store Manager, for her review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  TJ *********************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the tj maxx in ************, Nj and there was an older man Im assuming he was a manager. His name was ****. He was being very rude and very unprofessional to what seemed to be the maintenance man. I was appalled that someone could be so rude to another person. Needless to say, this manager ruined my shopping experience. Im not sure if I will be returning to this store.

  Business Response

  Date: 06/26/2024

  Dear ***,
  
  Thank you for contacting TJ ********************* regarding your experience in our ************, ** store.
  
  We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with ***********************, our Store Manager, for his review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  TJ *********************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to file a formal complaint regarding a disappointing and discriminatory experience that I had at the ** Maxx store in ****** due to the behavior of an employee named ******. My daughter, who recently underwent ankle surgery and was using one of your chairs to rest while shopping, was unfairly targeted and discriminated against by ******.Despite my daughter's ankle injury and need for accommodation, ****** made hurtful comments that implied she should not be using the chair, stating: well your ankle is broken so what are you doing outside!!!! This type of discriminatory behavior is completely unacceptable and has no place in any establishment. It is imperative that all customers are treated with dignity and respect, regardless of their physical condition.I urge ** Maxx to take appropriate action to address this issue and ensure that all employees are trained to provide fair and equal treatment to all customers. Discrimination in any form should not be tolerated, and I hope that steps will be taken to prevent such incidents from occurring in the future. I trust that ********* will take this complaint seriously and take the necessary steps to address and rectify this issue promptly.Thank you for your attention to this matter.Sincerely, ******

  Business Response

  Date: 06/26/2024

  Dear ******,
  
  Thank you for contacting TJ ********************* regarding your experience in our ******, ** store.
  
  We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have requested a callback regarding your concerns with ***************************, our District Manager, for her review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  TJ *********************

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Stella

   

   

• Initial Complaint

  Date:06/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order Order S0153002910 Purchased in store: Item #3WPVG-01 also found at this link: ****************************************************************************************************************************************** unfortunately only came with one of the five pieces.When I went to remove the packaging and take it on my backpacking trip I was really bummed that only the bowl was included and it was advertised to be 5 pieces. The cups and bowls were completely missing so I only got one out of the five items advertised. I've included a photo of the only item included.Is there something you can do to make this right? I really appreciate the help and was looking forward to using the full set.I have already called customer service at ************** and they could not help and advised me that there was no case number for reference as this was an in store purchase

  Business Response

  Date: 06/27/2024

  Dear ******,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. A gift card was issued in the amount of $43.43 to reimburse you for the missing items in your order. Your refund confirmation number is C-015303493.

  We appreciate you reaching out and are happy to help.  
  
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  
  

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You mentioned a refund has been issued. Is this is physical card which will be mailed or emailed to me? Or has the refund been issued to my method of payment?
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 07/09/2024

  Dear ******,

  Thank you for contacting TJ Maxx Customer Service. 

  An e-gift card has been re-issued in the amount of $43.43. It will be sent to your email address. You should receive it within ***** hours. The order number associated with the e-gift card is, S4666461.
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  
  

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/14/24 at approximately 4:00 pm I was shopping at TJ Maxx. During my shopping spree, a Caucasian woman who I dont know made a derogatory comment to me. She was rude, probably having a bad day and when I responded, she got defensive. I even let her pass me with her cart in a rude manner ***** to saying something. There was an Asian woman who was trying to go down the aisle and hit one of the end caps, and I said to her that there were people everywhere. The Caucasian woman responded to me saying thats life. I told her Iprior to saying something. There was an Asian woman who was trying to go down the aisle and hit one of the end caps and I said to her that there were people everywhere. The Caucasian woman responded to me saying thats life. I told her I was not talking to her, and she kept flapping off at the mouth. ********** is known for being rude against people of color. I am an African-American woman and senior citizen. The woman also look like she was a little bit older. While traveling in the store, I came by the woman again and she started shaking her head at me. Now Im perplexed because I dont know what this womans problem is. So I said to her are you having a bad day she said no Im not. I said well you need to watch how you talk to people. Because thats how people get hurt by inserting themselves into conversations and being rude to others. She took this as a threat. She asked me if I was threatening her and I said no, not yet but if she kept talking, maybe. so she went into the dressing room and talked to a African-American woman that was working and she said Im not getting into this. I saw a bald black man, the manager walk the woman out to her car. She said she was gonna call the cops. I told her she should because I want to talk to them too . I asked the manager if he was going to walk me out and he was dismissive and did not seem to care. I too could have been hurt. This whole ordeal was crazy!!! I was minding my business shopping.

  Business Response

  Date: 06/17/2024

  Dear *****,
  
  Thank you for contacting TJ ********************* regarding your experience in our **********, ** store.
  
  We were disappointed to learn about your recent experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with *****************************, our Store Manager, for his review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  TJ *********************

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop at Marshalls FAITHFULLY. Almost everyday! Yesterday, June 12 2024, I proceeded to the Marshalls located here in ************* on ********************. I purchased 3 perfumes and a men's body wash with a $50 online gift card that had. Okay, fine. I intended on keeping them so I peeled those hideous barcode stickers off. Well today, June 13 2024 I decided to take those 3 perfumes back because the performance wasn't that good. I couldn't find the receipt but I figured it wasn't a big deal since I used a gift card anyway. I was met with a girl at the register that acted like she didn't know what she was doing. She took my ID and only refunded me back for ONE perfume (the one that still had a sticker) and told me she couldn't do anything about the other two. Mind you, those same perfumes are still in the store so she could have EASILY went to the perfume shelf and saw the prices. The manager was acting horrible about it too so I felt like I had no choice but to take a loss in two of the perfumes without the stickers. Well ... I came home and found the original receipt!!! I'm attaching a picture. On the left is the original receipt showing the two $14.99 perfumes and the one that was $16.99. On the left receipt shows the $16.99 perfume that had the sticker and it shows they refunded me for that one. You can also see the perfumes in the picture that I want refunded. Now that I found my I original receipt, I want both of my $14.99 refunds!! I'll return these once they confirm with the store. The sticker shouldn't make a difference when the same exact perfumes are still in the store on the shelf. They could have scanned one of those!! They could make another sticker. I'm furious about this and Marshalls/TJX should refund me. Again, the attached pic has both receipts for reference.

  Business Response

  Date: 06/21/2024

  Dear *******,
  
  Thank you for contacting Marshalls *****************
  
  We are sorry to hear that your return was denied by our store. We have reached out to the Store Manager, ************************* regarding your return.
  
  If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.
  
  We look forward to hearing from you.
  
  Sincerely,
  
  Grace
  Marshalls ****************

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a cosmetic face cream. Came home and opened the box and the seal on the bottle inside was already broken. Tried to return at the store and they said we cant return. Tried calling the corporate and they told me the same. Doesnt make sense cause the seal was already broken and it was tried to returned next day.

  Business Response

  Date: 06/11/2024

  Dear Won,
  
  Thank you for contacting TJ **********************
  
  We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to research this return further for you.
  
  If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.
  
  We look forward to hearing from you.
  
  Sincerely,
  
  Grace
  TJ *********************

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  sent pictures of the item as requested. Waited and sent another email to confirm pictures sent but no response at all.  I still havent used or touched the product and would like to simply return it and receive my refund. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Won

   

   

  Business Response

  Date: 06/26/2024

  Dear Won,

  Thank you for contacting TJ ********************* regarding your purchase in our ************, ** store.
  
  We received your photos. An egift card in the amount of $49.99 for reimbursement was sent to you on 06/17/2024, which may be used in any of our stores and online at tjmaxx.com, marshalls.com, and sierra.com. It was sent in a separate email from *******************************

  Please check your junk and spam emails.
  
  Sincerely,
  
  
  Grace
  TJ *********************

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1/2024, I made a purchase at ************** Marshalls store for a total of $497.74. Three items from that purchase, a ***** designer hand***, bedding set and a t-shirt did not work out. Based on the Marshalls 30-day return policy, I brought these back to *********** store to return. All were on the same receipt which is in my possession. Sales representative began the return process and pulled out the hand*** and the bedding set from the Marshalls plastic ***. I note the items I was returning hav not been used, worn or manipulated in any form or shape. The **shirt I placed inside the Chloe *** to not forget to return it and all the time it was inside the ***. All original tags were attached to all 3 items. The sales representative took the Chloe *** and went to a person named, ************, who brought the *** back to me and stated that he will not process the return because it has an "odor". I took the purse and smelled it and it smelled like leather, similar to that of a brand new car. I told ************ that his reasoning for rejecting the return was ridiculous and against the company policy. After a 10-minute back and forth, ************ accepted the return of the 2 items, the bedding $19.99 and **shirt $29.99, but refused to take the unused, unworn, with tags attached Chloe *** that cost $249.99. Importantly, the fact that the **shirt had the "odor" like the ***, because it was stored inside the *** for a week after the purchase did not bother ************* After I left that *********** Marshalls, I went to Encino Marshalls store at 18:50 PM, where without any issues, I returned the Chloe ***. No one told me that the *** has "odor", that it is in unacceptable condition or anything else. ************ engaged in discrimination against me, which is also in violation of the store policy. It is undisputed, that Marshalls is responsible for the actions of its agents, like ************ and I request full investigation and termination of that employee.

  Business Response

  Date: 06/11/2024

  Dear *********,
  
  Thank you for contacting TJ ********************* regarding your return in our **************, ** store.
  
  We are sorry to hear that your return was denied by our store. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with ***************************************, our Store Manager, for her review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  Grace
  TJ *********************

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made purchases from stor located in ************* ************************************************ I found some items with clearance stickers And at the cashier ( ***** ) told me I cant sale it for that price someone changed the price i have told her why dont you see the camera she responded i know it is not you but i can not sale for that price and she toke the items However i do not believe that is fair neither my fault as they should honor the sticker and if she see it is been changed by customer as she seemed she know the item she even with out scanning so why she didnt remove it before other customers get in How ever i take a photo of the items

  Business Response

  Date: 06/17/2024

  Dear ****,

  Thank you for contacting TJ ********************* regarding your experience in our *************, ** store.
  
  As a token of our sincere apologies and a one-time exception, we are sending you an egift card in the amount of $9.00 for a price difference, which may be used in any of our stores and online at tjmaxx.com, marshalls.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  TJ *********************

  Customer Answer

  Date: 06/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and will look forward to receive the refund email and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************