We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The TJX Companies, Inc. has 363 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 460 total complaints in the last 3 years.
    • 188 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to return some items at a TJ Maxx store in ****** and the cashier did not scan one of the items I returned. I returned the ************************* Glycolic Toner and the cashier took the item but didn't scan it. This is for order **********.I found out when I checked the receipt and was not refunded for that item. I would like a refund since I did return the item in store and the cashier took the item without refunding me. Not only was the cashier incompetent, but also a bit rude. I should be refunded since the store took the item back.I want my refund and for the store to manage their employees better. I don't know the employee's name but they were working at Register 1 on May 27, 2024 at 1:06 PM in the **************** location.I already called customer service and they were no help so don't suggest calling them because I already did. It's deceitful practice to not refund items when I've returned the item to TJ Maxx.

      Business Response

      Date: 06/11/2024

      Dear ******,

      Thank you for contacting TJ ********************* regarding your return refund.

      We are sorry to hear about your return refund. Please call our *************************** ************************ at ************.

      Because we will require detailed account information, and this is an unsecured site, we request that you not e-mail the information to us. Any Representative will be happy to assist you in resolving this.

      Our *************************** is open Monday through Friday, 9 AM to 6 PM, EST.
       
      Sincerely,

      Grace
      TJ *********************

      Customer Answer

      Date: 06/11/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      If you read the complaint you would see I wrote that I already tried contacting customer service through the phone. You're refusing to refund me despite taking my return, knowing that your employee is at fault for this and supporting them stealing.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was racially profiled while shopping at the merchants business. I was shopping on 5/31 between the hours of 12pm and 2pm. Upon shopping at one of my favorite retailers, I needed to use the restroom as Im disabled with medical conditions. I left my cart full of items I wanted to purchase and took my purse with me to the restroom. I noticed two women in the back of the store by the restroom. I went in and as Im using the restroom I noticed someone trying to peek in my stall from the corners scared as I was I tried to continue using the restroom and grabbed my air freshener from my purse to spray. I came out to wash my hands and I noticed a Caucasian woman with a dark hair in a ponytail and glasses with a work lanyard run out the restroom stall that was next to me . She didnt wash her hands or anything. I realized that she was listening to be using the restroom the entire time. I felt hurt, embarrassed, violated and ashamed. Upon returning to my cart I put back most of the items I really was excited to purchase. I left the the store in shock and embarrassed. I looked for that same associate and it seemed she disappeared. I would like this store and company to hold this employee accountable. She ruined my shopping experience at one of my favorite locations and retailers. I didnt get to to take a picture of her as she darted out the restroom so fast and disappeared in the store.

      Business Response

      Date: 06/07/2024

      Dear ****,

      Thank you for contacting TJ ********************* regarding your experience in one of our stores.

      We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back and let us know what store you were in, and the names of anyone that you spoke with, it would assist us in following up on this matter. 

      We look forward to hearing back from you.

      Sincerely,

      Grace
      TJ *********************

      Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 27, 2024 I ordered a ring online for $199.99 (total $210.99 after taxes). My order number is **********. Immediately upon submitting the order I realized I had updated only my billing address, and not my shipping address, which was somewhere I lived two years ago and I have no access to. I contacted customer service and they said there was absolutely no way to change the shipping address, but they could request an order cancelation so I could reorder with the correct address. I said yes please cancel the order. They responded that they submitted the cancellation request, but if it ships to contact them again for help. A few days later it shipped and they would not respond to me. I contacted ***** and they said there was no way for me to change the address or pick the package up at a ***** facility based on the type of shipping tj maxx chose. The package was delivered yesterday, June 3rd, to the address I have no access to. I again contacted customer service with no response. Ive also since ordered another ring because it is a gift. I wanted the ring, I just wanted to actually receive it. I would like a full refund for the first ring that I did not get.

      Business Response

      Date: 06/10/2024

      Dear ******,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We have refunded the original form of payment for the order that was delivered to the wrong address, and this should reflect on the original form of payment in 7-10 days.

      We appreciate you reaching out and are happy to help. 

      Sincerely,

      Grace
      TJ Maxx Customer Service

      Customer Answer

      Date: 06/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a credit card at the register of my local tj maxx. I spent approximately 65.$ after the savings of doing so. Which was paid upon receiving my 1st bill in the mail on May 5th. The bill being due if I'm not mistaken on the 16th. This month I received a bill for 29.00$ and I thought I had better look because I remembered spending another 60-70.$ a week later and hadn't yet gotten my card and couldn't find the paper receipt one they gave me day of opening so I used my bank card. We'll it was charges for late fees. Wow my 1st ever!! So I called to fix it and close the card because I've never had this issue using my bank card so for my credit purposes I wanted to close the card. I can't be sure if mailing or processing lead to this but either way I would think 11 days which I may add is about average from receiving to due on my bills weather utilities or cc (*****) days I've never had this issue. Anyway they would wipe out the late fee if I agreed to keep account open but if I closed it I have to pay. I don't feel that's fair!! The account was closed because I don't want the fear of this again when I have other means of paying then their cc that does alot enough time for mailing and processing it. I will pay the 29.00$ if I have to however I will take my money and major credit cards elsewhere which makes me sad because I am a fan of tjx and home goods when im in md. I shop there 2-3 times a month sometimes more. I wish this wasn't how the 1st time 1st use of card had to go but it did. But it's just a card.

      Business Response

      Date: 06/04/2024

      Dear ******,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service


    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few months ago while checking out I was offered a "rewards card." I said sure and started the process then THANKFULLY while reading the prompts on the screen I realized it was a CREDIT CARD I was applying for, very different than a rewards card. I have near perfect credit and did not want to add a new card. I told the clerk how misleading calling it a rewards card was. Then I went again last night and had a different cashier and he also offered me a "rewards card." I feel this is completely fraudulent telling customers it is a reward card instead of a credit card. The company needs to stop this unethical practice. A credit card is not a rewards card. This occurred at the beach in *****************, *******. Zip *****

      Business Response

      Date: 05/24/2024

      Dear *****,

      Thank you for contacting TJX **************** regarding our TJX MasterCard or TJX Rewards credit card.

      We are sorry that you were misinformed about applying for a TJX Rewards credit card. 

      We have passed your feedback along to the Store Manager from the location that this occurred in.

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX ****************

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked to return two items out of policy on order E41251108. I was informed by the care agent that I could ship them back and request store credit and she would notate my account. I did as she asked and shipped them back with a note included stating store credit was acceptable. ***** later the items were returned to me with a decline notice due to being out of policy. When I reached back out to care I was told that it is up to returns to accept them and I was out of luck. I was lied to by the previous agent, have now wasted hours of time, and when I asked for a supervisor was told that wasn't an option and they had to put in a ticket to have someone called. All I want is what was promised to me, you accept these items back for store credit.

      Business Response

      Date: 05/23/2024

      Dear *****,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. Our normal policy is items must be returned within 40 days however, we want to make this right. We have processed a refund in the form of merchandise credit in the amount of $95.60.

      Your refund confirmation number is C-********. Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution.

      We appreciate you reaching out and are happy to help. 

      Sincerely,

      Grace
      TJ Maxx Customer Service


      Customer Answer

      Date: 05/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:05/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to get gift card balance. I receive cryptic error message from website saying " Please check your payment data and resubmit." I try the " contact us" page and it said " Forbidden request' So how do I get the gift card balance and transaction history. The website is just giving me various errors when I try to check the balance and also when I try to contact. Thanks.

      Business Response

      Date: 05/20/2024

      Dear *****,

      Thank you for contacting TJ ********************* regarding the purchase of an eGift/plastic gift card from our third party vendor, CashStar.

      CashStar.com is an outside service contracted by ********* to represent us. For questions about your eGift/plastic card, please contact them directly via email at ********************************************* or by phone at ************][*********************************** or by phone at ************][************************************************** or by phone at ************] *************************************************** or by phone at **************] from 8:00 AM to 8:00 PM EST, seven days a week.

      If you have an eGift Card number, plastic card number or order number, please be sure to have it available, so they may better assist you.

      Again, thank you very much for taking the time to bring this to our attention. You are a valued TJ Maxx customer, and we apologize for any inconvenience.

      Sincerely,

      Grace
      TJ *********************


      Customer Answer

      Date: 07/02/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I never got a resolution to my problem. They are telling me to call or email a 3rd party who tells me they can't check my gift card balance or provide transaction history. They are just asking to check on an order number, not offering to check the balance or transaction history.  

      Business Response

      Date: 07/09/2024

      Dear *****,

      Thank you for contacting TJ ********************** We apologize that you are having issues with your gift card.

      We attempted to contact you; however, we were not successful. Please call **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.

      Sincerely,

      Grace
      TJ Maxx ****************


    • Initial Complaint

      Date:05/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary of Complaint:I am writing to file a complaint about my recent experience attempting to return an item at your store. On May 4th, I purchased a pair of pants from your TJ Maxx location. When I got home and inspected the item, I noticed that the pants were dirty and the zipper was broken. This was clearly an issue with the quality of the merchandise, as the pants were not in the condition I would expect for a new item.I returned to the store on May 18th to attempt a return, still having the receipt and the pants still having the tags attached. However, the store refused to accept the return. A ******* and other employees were very rude and dismissive about the situation.As a loyal TJ Maxx customer, I am extremely disappointed by this experience. I expect better customer service and quality control from your brand. The fact that I was unable to return a defective item that I had purchased less than 2 weeks prior is unacceptable.Desired Resolution:I would appreciate a refund for the cost of the pants, as well as some compensation for the poor customer service I received. This was a frustrating experience that has damaged my trust in TJ Maxx. I hope you will look into this matter and provide a resolution.

      Business Response

      Date: 05/20/2024

      Dear *****,

      Thank you for contacting TJ **********************

      We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt and the store location, we would be happy to research this return further for you.

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 5, 2024 I placed an order on Marshalls.com for four sets of black deep seat Sunbrella outdoor cushions with white cording/piping trim at $99.99 per set. I received one of these sets and the other three without the cording. Between the time I ordered and the time I received them, they all sold out--the ones with the cording and those without. Since I had three that were the same, I decided to settle for those and search the internet for one more, which I will have to pay $140 for at the very least. I have emailed and called to be refunded the difference between the cushions that I ordered and the cushions I received as there is/was a $20 price difference. I was told that I need to send them back. I want to keep them, but I do not want to pay more for them than they were selling for. I was offered a $20 gift card for my inconvenience, but that does not solve my problem. I would like to be refunded $20 for each set for a total of $60.

      Business Response

      Date: 05/20/2024

      Dear *****,

      Thank you for contacting Marshalls Customer Service.

      We regret any inconvenience this has caused. You can expect to receive an eGift Card in the amount of $60.00 within the next seven days. We appreciate you reaching out and are happy to help.

      Sincerely,

      Grace
      Marshalls Customer Service


    • Initial Complaint

      Date:05/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 items from the store received order and both were incorrect. Only help was to return the items and then wait for a refund and then place a new order.

      Business Response

      Date: 05/28/2024

      Dear ******,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. A refund has been issued in the amount of $103.04 to reimburse you for the incorrect items received. Your refund confirmation number is, RET07755135. As you used two different payment methods for your original order, you will be refunded $50 to a gift card which will be mailed to you and $53.04 to your credit card.

      Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution.

      We appreciate you reaching out and are happy to help 

      Sincerely,

      Grace
      TJ Maxx Customer Service


      Customer Answer

      Date: 05/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    The TJX Companies, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.