Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The TJX Companies, Inc. has 363 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a portion (unworn, brand new with tags) online purchase to the ** Maxx distribution center within the set time frame. I used the prepaid shipping label and also tracked the package. Over a week after confirmation via ***** tracking that the package was returned to the warehouse, I called ** Maxx customer service and was told I would be issued a refund by Friday, April 26, 2024. I still have not received a refund for the returned items.

  Business Response

  Date: 05/07/2024

  Dear ********,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. A refund has been issued in the amount of $29.00 to reimburse you for the merchandise that was returned. Please allow 5-7 business days for this amount to show up on your PayPal statement.
  

  We appreciate you reaching out and are happy to help.
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  
  

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Although it is not my job to call a retailer to refund me when they had already received the item in new condition and in a timely manner, issue was finally resolved.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited your *********** location and was met with a very rude worker who charged me twice for the same item. I visited a closer location to bring up the fraud charge and was denied a refund. As a long term, loyal customer this is very disappointing. We only counted the scanned items when we got home compared to the items bagged and 23 items were charged but I only 22 items were bagged. The item charged twice has the same exact code. We have no items to return and it is my word against the ******************* Please refund the duplicate charge. This experience, including going out of my way to visit a store again, has been very distressing. Item charged twice: 50 - lingerie - basic - ****** price $16.99 plus taxes AID: A0000000031010 Date of transaction: 4/14/2024

  Business Response

  Date: 04/25/2024

  Dear *****,
  
  Thank you for contacting TJ ********************* regarding your extra charges.

  We are sorry to hear about the extra charges that posted to your account. In order for us to research this further, please call **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.
  
  Because we will require detailed account information, and this is an unsecured site, we request that you not e-mail the information to us. Any representative will be happy to assist you in resolving this.

  We look forward to hearing back from you.
   
  Sincerely,
  
  Grace
  TJ *********************

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have called twice and was told I would receive my refund and a message to my email confirming this. It has now been a week and after multiple phone calls no refund and no message to my email. It should not take me calling over and over to receive my refund for being overcharged. After this occurrence you have lost a customer of over a decade. I am shocked by how poor of customer service I have received.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 05/07/2024

  Dear *****,
  
  Thank you for contacting TJ ********************* regarding your extra charges.

  We are sorry to hear about the extra charges that posted to your account. In order for us to research this further, please call **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.
  
  Because we will require detailed account information, and this is an unsecured site, we request that you not e-mail the information to us. Any representative will be happy to assist you in resolving this.

  We look forward to hearing back from you.
   
  Sincerely,
  
  Grace
  TJ *********************

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  you have said this over and over. I have called four times and it should not require I fifth. I was told Id receive two call backs and have received none. I have emailed my receipt proving the double charge. Refund me the $16.99 and put me in contact with someone who can fix this issue and not send me in loops
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 06/17/2024

  Dear *****,
  
  Thank you for contacting TJ ********************* about the return details you requested.

  According to our Finance Team a refund was issued to your account in the amount of $18.31 on 05/09/2024. Please reach out to your bank directly regarding your credit. 

  We are pleased that we were able to assist you. 

  Thank you for your inquiry.

  Sincerely,

  Grace
  TJ *********************

  
  

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  This refund you just mentioned is for an in store return. That is not the reason I contacted. I contacted about an OVERCHARGE of $16.99.

  Please refund the OVERCHARGE of $16.99. That refund is for an in store return of $18.31. This is NOT why I contacted. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 07/29/2024

  Dear *****,
  
  Thank you for contacting TJ ********************* about the purchase details you requested.

  Our Finance Team has issued a refund to your account in the amount of $18.31 on 05/09/2024 to credit card ending in 7196. Please contact your bank directly regarding your credit.

  We are pleased that we were able to assist you. 

  Thank you for your inquiry.

  Sincerely,
  Grace
  TJ *********************

  
  

• Initial Complaint

  Date:04/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*********** This is 2nd problem buying furniture off TJ Maxx site. Few months ago, I bought a cabinet from TJ Maxx but never received it and ended up filing a complaint with the BBB for resolution. Have been a customer for many years and decided to try again but this time from affiliated Marshalls site. Ordered 2 nightstands ($399.99 per item) that each weigh nearly 100 lbs. Opened side of one of the cardboard boxes and there was no padding and it was totally damaged with chipped pieces off the front and corners and the drawers totally jammed either not opening at all or if you manage to open it wouldn't close back. Metal on front side of the base bent and all of this only on the front of the cabinet without even taking out of the box. Opened side of 2nd box and it was even worse with the top side completely cracked apart and the bottom drawer jammed inside with large dent marks on the metal base. Minor cosmetic issues are to be expected but the damages were so bad it could only be considered as junk listed as having MSRP of about $!,400 each. I contacted Marshalls via the website on 5/19 asking that the issue be referred to a supervisor but I didn't get a response so I started an on-line chat 4/23 asking again for the issue to be referred to a supervisor. On 4/24 I received email from the same Rep on the chat who assured me it would be referred to management. Her email only provided tracking numbers for the items to be picked up. I had explained to Rep that the boxes were very heavy and I would need to get help to move them back outside for pick up. Pictures attached and tried to attach short video showing the broken drawers but wasn't able to upload.

  Business Response

  Date: 05/13/2024

  Dear *****,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. A refund has been issued in the amount of $11.99 to reimburse you for the return shipping fee from returning your order. We have processed refunds in the amount of $424.12 and $436.11 for the items as well.  Your refund confirmation numbers are RET07738597 and RET07739110.
  

  Please allow 5-10 business days for these amounts to show up on your bank statement, depending on your banking institution. We appreciate you reaching out and are happy to help. 
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

  Business Response

  Date: 05/13/2024

  Dear *****,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. A refund has been issued in the amount of $11.99 to reimburse you for the return shipping fee from returning your order. We have processed refunds in the amount of $424.12 and $436.11 for the items as well.  Your refund confirmation numbers are RET07738597 and RET07739110.
  

  Please allow 5-10 business days for these amounts to show up on your bank statement, depending on your banking institution. We appreciate you reaching out and are happy to help. 
  
  Sincerely,
  
  Grace
  TJ Maxx Customer Service

• Initial Complaint

  Date:04/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several negative customer service incidents at ******** stores (all of which I encountered at their *********** and ********* ** locations over the last few years) when returning items puchased online, I unfortunately experienced yet again horrendous behavior from a Marshalls employee. On April 23, 2024 I visited the ********** at ***************************************** to return all 3 items from my online order #:29486005155 (placed on 4/3/24). Just after approaching the cashier (1003 from my receipt) and informing her that I had items to return from an online order, she noticed the tv stand (still in its unopened, original packaging) in my shopping cart and told me "I don't think we can take that back". She also took the package (which was delivered damaged, still sealed in plastic and never opened) of underwear and told me that they couldn't take it back. Again, it was NEVER opened and NONE of the boxer briefs were EVER worn, and that includes NEVER tried on. I had to argue with her and demand my money back. I never received any sort of apology from the cashier or manager. This treatment was totally unacceptable and I deserve an apology. The cashier needs to be reprimanded for her nasty, disrespectful tone towards customers like myself. I do not want to hear any excuses. There was nothing on the Marshalls website, nor in my confirmation order email, nor on my printed order invoices which indicated that I couldn't return any of the items from my order. And as I stated earlier, neither the ** stand nor underwear were opened. Marshalls and the other TJX companies do not deserve my business if I'm treated in such a rude manner. I want an explanation and apology.

  Business Response

  Date: 04/24/2024

  Dear *****,
  
  Thank you for contacting Marshalls **************** regarding your experience in our ********, MI store.
  
  We were disappointed to learn about your return experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns and have requested a callback from our Store Manager, *******************************, for her review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  Marshalls ****************

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  On April 23rd, 2024, ****** (manager at the location in question, located on *************** in ******** MI) reached out to me by phone and left a voice mail message.  A few hours later I returned her phone call and spoke directly to her.  She apologized for the terrible customer service experience and said she wanted to make things right.  While I accepted and appreciated her response, I still take issue with the way that I have had numerous bad customer service experiences at TJX stores (ie. Marshalls, TJ Maxx and Sierra Trading Post) over the past several years, all of which were due to staff not understanding how to process my online order returns.  These negative experiences included staff not wanting to take things back (even though I had receipts and the products were never used/worn), staff not knowing how to process the returns, having to travel up to 2 hours to get to a store to make a return, staff making errors in refunds to me, staff being rude and disrespectful to me, etc.  TJX Corporate needs to address this and reach out to me, as this appears to be a company wide problem.  TJX needs to do more if they wish to see me back as a customer.  Thank you.
  
  Regards,

  *****

   

   

  Business Response

  Date: 04/26/2024

  Dear *****,
  
  Thank you for contacting Marshalls **************** regarding your experience in our ********, ** store.
  
  Please be assured that we have requested a callback from our District Manager, *********************************, regarding your comments and concerns. 

  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  Grace
  Marshalls ****************

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Although I did receive an email response from ***** at ***, I have not received any phone call from a district manager concerning my complain.  Furthermore, since filing this original BBB complaint I had another recent (4/28/24) issue with an in person online return at *********************************** store (also part of the *** Corp) in which the cashier said that he would provide me store credit for a return but then reneged.  I complained to the store manager, but to no avail.  This only underscores and reinforces my belief that I'm not being treated fairly as a customer.    
  
  
  Regards,

  *********************

   

   

• Initial Complaint

  Date:04/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone used the card that I never activated and they are charging me repeatedly. I have disputed the charges that were made 3 hours away from my home and they keep sending me a bill. They are not feeling me right this fraudulent charge on an account I never activated let alone uses.

  Business Response

  Date: 04/23/2024

  Dear ********,
  
  Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
  
  Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
  
  You may also call them at **************, and they will be happy to help. 

  You are a valued TJX customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJX Customer Service

  
  

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an online purchase from TJMaxx for high-end ball gowns 4/9/24. Gowns were rolled in a ball, poorly packaged in a plastic mailing bag, no hangers, nothing to keep the dresses flat neat & secure during shipping. Something occurred & required ***** to 'relabel' shipment due to damage, the package arrived on 4/14 damaged regardless, plastic mailer was torn and all the gowns dirty, wrinkled, seams ripped, the stitching on dresses coming apart. Everything was damaged, one also had a yellow spot. Pictures attached. Tried to call TJMaxx immediately but customer service is closed on Sunday. I wrote a request online on 4/14 to detail the shipment was received damaged & asked someone to contact me Monday 4/15- no one from TJ Maxx did, I called & spoke with Uniqua on Monday who told me to use the return label & get it to ***** & that I would be fully refunded upon return. I sent the return shipment on 4/15 and TJMaxx received it on 4/17. On 4/18 called and spoke with Kernisha in customer service because didn't see any confirmation of return/refund from TJMaxx. I had confirmation from ***** it was returned & delivered back at TJMaxx & attached confirmation ***** returned shipment to TJMaxx. ******** said she made a request to speed up the ********** should have an email by April 29 confirming refund. I understand under normal circumstances returns can take time, but the damaged shipment should not become a burden for me. I have over $700 tied up on my credit ***************************** received the items back, This should be made right and immediately with a refund. The shipment was damaged, if the dresses were properly packaged this might not have happened. I was told I had to ship them back because it was online gowns and could not return to store. I appreciate ********'s help, but please understand that after 10+ days I have no dresses, & $745.45 still charged on my credit card. It's unfair to be expected to wait longer for a refund in this circumstance.

  Business Response

  Date: 04/19/2024

  Dear *****,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. A refund has been issued in the amount of $745.45 to reimburse you for the damaged items in your order. Your refund confirmation number is RET07718347. Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution.
  

  We appreciate you reaching out and are happy to help.
  
  ***********************
  TJ Maxx Customer Service

  
  

  Customer Answer

  Date: 04/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.  Thank you to TJMaxx for immediately working to refund my payment.  It was very much appreciated that TJMaxx responded so quickly.   
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - transaction date: 12/22/2023 - money paid: $55.04 - committed product: men's sandals - nature of the dispute: received women's sandals instead, ******** has wrong information on the website - the business didn't try to resolve the problem after contacting customer service multiple times - order number: ********** - advertising: n/a

  Business Response

  Date: 04/19/2024

  Dear *******,

  Thank you for contacting TJ Maxx Customer Service.

  We regret any inconvenience this has caused. A refund has been issued in the amount of $55.04 to reimburse you for the incorrect item in your order. Your refund confirmation number is, RET07718592. Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution.
  

  We appreciate you reaching out and are happy to help.  
  
  ***********************
  TJ Maxx Customer Service

  
  

  Customer Answer

  Date: 04/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a store credit card and I had an issue with identity theft. I asked for a new card, but did not receive one because of debt company said was due. I want all debts cleared and a new card. 18 US Code Section 1341 Frauds and ********.

  Business Response

  Date: 04/17/2024

  Dear *****,
  
  Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
  
  Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
  
  You may also call them at **************, and they will be happy to help. 
  You are a valued TJX customer, and we appreciate your inquiry.
  
  Sincerely,
  
  Grace
  TJX Customer Service
  

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:I would like to inform you about a horrible experience that I had at this location that I have been coming to for over 20 years. On 4/12 around 4 pm I came to return a jewelry item from order **********. The jewelry clerk did not know how to perform the return and told me to go to the main registers. Then the main register clerk told me to go to the jewelry counter again. ****** then called the other employee stupid and walked away to go help some other customers leaving me at the desk. After waiting awhile longer she came back and started questioning my return, which I stated the description and style number on both the invoice, the item, and a picture of which was located online and in the email. She walked over to the main registers as she was not trained properly to do the return and the other clerk performs the return. Then she grabs the item and puts another tag that did not belong to my item inside the bag and claims that actually this is the reason she did not perform the return which is not true. The manager, ****, would not listen nor would he look at the various receipts and proof that this was indeed the item that I received and am returning. Never in my entire life have I experienced such horrible customer service and such blatant disregard for a lifelong customer. The manager was rude, unprofessional, and incompetent as there was no mistaking the item was correct. I would like someone to call me at my phone number so we can discuss and rectify this situation. I also believe the employees, including the manager need to be disciplined for such egregious behavior.

  Business Response

  Date: 04/17/2024

  Dear *****,
  
  Thank you for contacting TJ ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back and let us know what store you were in, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  Grace
  TJ *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out **nsolidation loan to pay off credit cards. The check was delivered to address on the statement on 4/8 everytime I call to see why it has t been applied Im on hold and no one knows anything. Sent the email requesting documents to credit union. The bank rep said it should be applied. On hold now for over 20 mins with the tj *** credit ** that put a temp credit on acct and claim u have to fill out paperwork to even get them to find the check that was delivered.

  Business Response

  Date: 04/17/2024

  Dear *******,
  
  Thank you for contacting TJ Maxx regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  ***********************
  TJ *********************

  Customer Answer

  Date: 04/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They finally posted my payment so thats all I wanted. 
  
  Regards,
  
  ***********************