Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

458 total complaints in the last 3 years.
186 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is charging $5.16 in interest for a balance of $115.38 being paid one day late. That is a higher interest rate than I agreed with the company in our contract. Plus they are requiring the full interest amount for a payment being made one day the due date.I brought this to the company's attention by contact **************** and the representative I spoke with said this was unfortunate but there was nothing he would do. This company is using the incorrect figures to calculate interest fees and not being reasonable with the timing of interest. I warn everyone not to work with this company. Their business practice is deceptive and wrong.
Business Response
Date: 05/13/2024
Dear *****,

Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

You may also call them at **************, and they will be happy to help.
You are a valued TJX customer, and we appreciate your inquiry.

Sincerely,

Grace
TJX Customer Service
Customer Answer
Date: 05/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
I did another Live Chat with the *************************** as the instructed in the company's complaint response and the **************** representative said she could not help me and no one was available at that time who could help me either. So it was no help with my issue whatsoever. Interest fee is still assesses as of today.

Regards,
*****

Business Response
Date: 05/21/2024
Dear *****,

Thank you for contacting TJ Maxx regarding your *** MasterCard or *** Rewards credit card account.

As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

Grace
TJ *********************
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought pocketbook 3-16/24 as a gift. have broken wrist, unable to drive. gave gift, she didn't like it. had foot surgery but tried to return it 5-2-24 and told NO REFUND AFTER ******************************************* STORE, IF I KNEW ONLY 30 DAYS WOULD NEVER HAVE PURCHASED IT. I HAVE MACULAR DEGENERATION, DISABLED AND OLD, JUST NEED MY MONEY BACK. DON'T WANT GIFT CARD I CANNOT USE. REFUND MY CASH,THAT'S ALL I WANT. POCKETBOOK IN PERFECT CONDITION, NEVER TOUCHED, STAYED IN BAG COMPLETE TIME. TERRIBLE SHOCK.
Business Response
Date: 05/13/2024
Dear *******,

Thank you for contacting TJ **********************

We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to reimburse you with an e-gift.

If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

We look forward to hearing from you.

Sincerely,

Grace
TJ *********************
Customer Answer
Date: 05/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue involves today May 7th at approximately 6 PM. I was shopping at t j maxx in *******, *********** and was attempting to use a ten dollar coupon for a mother's day gift, and it was invalid, said it was already used when I had signed up in the meriden in *********** location tj maxx Got 10% off of my purchase and was told every 100 I spent. I get $10 so that is what I've done. So I use one that was in my email and a bill came with another coupon. That I thought was for the other 100 I used and apparently I was lied to misrepresented what they were talking about. It is supposedly every 200 spent. It's $10 that was not told to me when I signed up. Today I just wasted gas and money ended up to be humiliated when I entered TJ. Maxx, in meriden ct, to purchase something and use the coupon And the coupon wasn't honored and I was told to call customer service to fix the issue and to my surprise they couldn't fix the issue. They couldn't help me with anything.They couldn't even fix a lie that I was told when I signed up.Forgive me what I'm supposed to receive the other $10 for wasting another $100. Instead, ***** who's a manager of customer service, he said couldn't be helpful at all matter. I said for the misrepresentation. I should cancel the account, but was told okay. Well sorry You can like me as a customer, doesn't matter. I would please like the matter to be fixed. Or somebody can handle this better, unless they can close out my account for the false and misrepresentation, Of the t j max ******** in meriden, that lied about the card I signed up for please and thank you
Business Response
Date: 05/08/2024
Dear ******,

Thank you for contacting TJ ********************* regarding your reward certificate.

As a one-time only exception, please be assured that an egift card is being sent in the amount of $10.00 to replace your reward certificates. It may be used in any of our TJ Maxx, Marshalls, HomeGoods, Homesense or Sierra stores and online at tjmaxx.com, marshalls.com, or sierra.com. You should receive the egift card via your email address from ******************************* within the next one to two business days.

We are pleased that we were able to assist you with this and look forward to seeing you shop with us again soon.
Sincerely,

Grace
TJ ********************* Representative
Customer Answer
Date: 05/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased several items online, which I decided to return. I received a partial refund. I called customer service and was told there was an $11.99 return fee, which not disclosed to me. If that were the case, I would have returned the items to the store rather than via FedEx.I called customer service and asked to speak with a supervisor. They were "busy" and none were available. I called the corporate office and they transferred me back to customer service.
Business Response
Date: 05/13/2024
Dear *****,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. A refund has been issued in the amount of $11.99 to reimburse you for the return shipping fee from returning your order. A refund in the amount of $77.98 for the return of items from your order was also issued. Your refund confirmation number is RET07735210.
Please allow 5-7 business days for this amount to show up on your bank statement, depending on your banking institution. We appreciate you reaching out and are happy to help.

Sincerely,

Grace
TJ Maxx Customer Service

Customer Answer
Date: 05/13/2024
Better Business Bureau:
Thank you.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We went into Marshalls in ********* on May 4th at 18:15 and spent a total of $87.74. Although this complaint is not directly against this specific Marshalls we later came to the realization that the items did not fit correctly and tried to return them (home in *******) however nobody has been willing to take the items because they no longer have tags (which are in ***** in the trash) even though I have a receipt with codes on it to identify the items. Were not going to wear these items as they dont fit but nobody is willing to take the return!
Business Response
Date: 05/08/2024
Dear *********,

Thank you for contacting Marshalls *****************

We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to research this return further for you.

If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

We look forward to hearing from you.

Sincerely,

Grace
Marshalls ****************
Initial Complaint
Date:05/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Theyre False advertising I spent 2 plus hours shopping around for roughly 5-7 items before attempting to go through checkout when all of a sudden 3 of the items were not the price that is specified directly on each item and they refused to honour the listen price. May I add the difference was roughly 100$.. seems extremely wrong and the manager was fully aware of the situation and said they dont follow the rules of the better business bureau like wal mart does etc etc. very unpleasant experience and complete waste of my time to say the least. Any help regarding this silly topic would be appreciated. Thanks in advance and take care for now.
Business Response
Date: 05/08/2024
Dear ********,
Thank you for contacting TJ ********************* regarding your experience in our store.

We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us. Please provide us with the store location you recently visited so that we can better assist you.
Please respond via email to ***********************

Sincerely,

Grace
TJ *********************
Initial Complaint
Date:04/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/25/24 date of transaction $249.92. Amount paid to TJ Maxx TJ Maxx is saying they will only provide me with a store credit because I paid PayPal. I could find no disclaimers in any of the webpages leading up to the actual purchase that I made that referenced this. Furthermore, before I made the purchase, I did a general search on the web to see what the companies return policy was regarding their online purchases, because not being able to try things in advance I knew Id probably have to return something. I do not think it is appropriate for me to be locked in to spending this amount of money at this store when they dont clearly indicate this policy so that shoppers can see what theyre getting into. I have spoken to a store employee about this. She was completely inflexible about it. I asked for her name she would not provide it.
Business Response
Date: 05/03/2024
Dear *********,
Thank you for contacting TJ ********************* regarding your online purchase that was returned in store.
As stated on our website, tjmaxx.com, (Returns, Easy Returns, Return Policy for Items Purchased Online, Paypal Returns), it does state that purchases made with PayPal and that are returned to a T.J. Maxx store will receive any refund in the form of a merchandise credit. Purchases made with PayPal that are returned by mail will receive charge credit, minus the $11.99 return shipping and handling fee.
To learn more about our PayPal return policy, please visit the PayPal FAQs.
We hope this helps to clarify our return policy, and we do apologize for any inconvenience.
Sincerely,

Grace
TJ *********************
Initial Complaint
Date:04/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a portion (unworn, brand new with tags) online purchase to the ** Maxx distribution center within the set time frame. I used the prepaid shipping label and also tracked the package. Over a week after confirmation via ***** tracking that the package was returned to the warehouse, I called ** Maxx customer service and was told I would be issued a refund by Friday, April 26, 2024. I still have not received a refund for the returned items.
Business Response
Date: 05/07/2024
Dear ********,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. A refund has been issued in the amount of $29.00 to reimburse you for the merchandise that was returned. Please allow 5-7 business days for this amount to show up on your PayPal statement.
We appreciate you reaching out and are happy to help.

Sincerely,

Grace
TJ Maxx Customer Service

Customer Answer
Date: 05/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Although it is not my job to call a retailer to refund me when they had already received the item in new condition and in a timely manner, issue was finally resolved.

Regards,

*******************************
Initial Complaint
Date:04/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited your *********** location and was met with a very rude worker who charged me twice for the same item. I visited a closer location to bring up the fraud charge and was denied a refund. As a long term, loyal customer this is very disappointing. We only counted the scanned items when we got home compared to the items bagged and 23 items were charged but I only 22 items were bagged. The item charged twice has the same exact code. We have no items to return and it is my word against the ******************* Please refund the duplicate charge. This experience, including going out of my way to visit a store again, has been very distressing. Item charged twice: 50 - lingerie - basic - ****** price $16.99 plus taxes AID: A0000000031010 Date of transaction: 4/14/2024
Business Response
Date: 04/25/2024
Dear *****,

Thank you for contacting TJ ********************* regarding your extra charges.
We are sorry to hear about the extra charges that posted to your account. In order for us to research this further, please call **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.

Because we will require detailed account information, and this is an unsecured site, we request that you not e-mail the information to us. Any representative will be happy to assist you in resolving this.
We look forward to hearing back from you.

Sincerely,

Grace
TJ *********************
Customer Answer
Date: 05/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have called twice and was told I would receive my refund and a message to my email confirming this. It has now been a week and after multiple phone calls no refund and no message to my email. It should not take me calling over and over to receive my refund for being overcharged. After this occurrence you have lost a customer of over a decade. I am shocked by how poor of customer service I have received.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 05/07/2024
Dear *****,

Thank you for contacting TJ ********************* regarding your extra charges.
We are sorry to hear about the extra charges that posted to your account. In order for us to research this further, please call **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.

Because we will require detailed account information, and this is an unsecured site, we request that you not e-mail the information to us. Any representative will be happy to assist you in resolving this.
We look forward to hearing back from you.

Sincerely,

Grace
TJ *********************
Customer Answer
Date: 05/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
you have said this over and over. I have called four times and it should not require I fifth. I was told Id receive two call backs and have received none. I have emailed my receipt proving the double charge. Refund me the $16.99 and put me in contact with someone who can fix this issue and not send me in loops

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 06/17/2024
Dear *****,

Thank you for contacting TJ ********************* about the return details you requested.
According to our Finance Team a refund was issued to your account in the amount of $18.31 on 05/09/2024. Please reach out to your bank directly regarding your credit.
We are pleased that we were able to assist you.
Thank you for your inquiry.
Sincerely,
Grace
TJ *********************

Customer Answer
Date: 06/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
This refund you just mentioned is for an in store return. That is not the reason I contacted. I contacted about an OVERCHARGE of $16.99.
Please refund the OVERCHARGE of $16.99. That refund is for an in store return of $18.31. This is NOT why I contacted.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 07/29/2024
Dear *****,

Thank you for contacting TJ ********************* about the purchase details you requested.
Our Finance Team has issued a refund to your account in the amount of $18.31 on 05/09/2024 to credit card ending in 7196. Please contact your bank directly regarding your credit.
We are pleased that we were able to assist you.
Thank you for your inquiry.
Sincerely,
Grace
TJ *********************
Initial Complaint
Date:04/24/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #*********** This is 2nd problem buying furniture off TJ Maxx site. Few months ago, I bought a cabinet from TJ Maxx but never received it and ended up filing a complaint with the BBB for resolution. Have been a customer for many years and decided to try again but this time from affiliated Marshalls site. Ordered 2 nightstands ($399.99 per item) that each weigh nearly 100 lbs. Opened side of one of the cardboard boxes and there was no padding and it was totally damaged with chipped pieces off the front and corners and the drawers totally jammed either not opening at all or if you manage to open it wouldn't close back. Metal on front side of the base bent and all of this only on the front of the cabinet without even taking out of the box. Opened side of 2nd box and it was even worse with the top side completely cracked apart and the bottom drawer jammed inside with large dent marks on the metal base. Minor cosmetic issues are to be expected but the damages were so bad it could only be considered as junk listed as having MSRP of about $!,400 each. I contacted Marshalls via the website on 5/19 asking that the issue be referred to a supervisor but I didn't get a response so I started an on-line chat 4/23 asking again for the issue to be referred to a supervisor. On 4/24 I received email from the same Rep on the chat who assured me it would be referred to management. Her email only provided tracking numbers for the items to be picked up. I had explained to Rep that the boxes were very heavy and I would need to get help to move them back outside for pick up. Pictures attached and tried to attach short video showing the broken drawers but wasn't able to upload.
Business Response
Date: 05/13/2024
Dear *****,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. A refund has been issued in the amount of $11.99 to reimburse you for the return shipping fee from returning your order. We have processed refunds in the amount of $424.12 and $436.11 for the items as well. Your refund confirmation numbers are RET07738597 and RET07739110.
Please allow 5-10 business days for these amounts to show up on your bank statement, depending on your banking institution. We appreciate you reaching out and are happy to help.

Sincerely,

Grace
TJ Maxx Customer Service
Business Response
Date: 05/13/2024
Dear *****,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. A refund has been issued in the amount of $11.99 to reimburse you for the return shipping fee from returning your order. We have processed refunds in the amount of $424.12 and $436.11 for the items as well. Your refund confirmation numbers are RET07738597 and RET07739110.
Please allow 5-10 business days for these amounts to show up on your bank statement, depending on your banking institution. We appreciate you reaching out and are happy to help.

Sincerely,

Grace
TJ Maxx Customer Service

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The TJX Companies, Inc. is NOT a BBB Accredited Business.