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Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The TJX Companies, Inc. has 363 locations, listed below.

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address a serious concern regarding a purchase I made at the ************************ location on November 19, 2023. I bought a Moncler children's winter jacket for $399.99 plus tax, believing it to be genuine. However, upon verification with *******, I was shocked to discover that the jacket is counterfeit. This situation is not only disappointing but also alarming. As a regular customer, I have always trusted ********************** for quality and authenticity. The realization that I was sold a fake product is deeply unsettling and undermines my confidence in the store. Selling counterfeit items is illegal and unethical. It damages reputation and violates the trust customers place in the business. In light of this, I am requesting an immediate refund. It's crucial for Marshalls to take responsibility in this matter and rectify the situation promptly.

      Business Response

      Date: 04/30/2024

      Dear **************** 

      We would like to acknowledge receipt of the ************************ complaint via the better business bureau.
      There seems to have been a miscommunication between TJX *********************** and ***********.
      Please note that we have offered *********** a Goodwill gesture gift card customer confirmed returning merchandise at store and apologized for the performance gap she has experienced.
      We are looking at a human error in this situation.

      If you have any more questions, please do not hesitate to reach out to me. 

       
      Sincerely,
       
      Nitharsana

      TJX ***********************

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As my complaint is more than **** characters, I have attached a word document where I have explained the incident throughly. Thank you.

      Business Response

      Date: 01/10/2024

      Thank you for contacting Marshalls Customer Service.

      We have a record of your contacting us via the *** Website. This was resolved with a gift card and brought to the attention of the Store Manager.

      We appreciate your shopping with us and are considering this issue as resolved,

      Sincerely,

      *****

      Customer Answer

      Date: 01/10/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Thank you for getting back to me, however, I am not satisfied with the outcome from my complaint. I feel as the compensation offered (a $15 gift card) is insufficient for the racial discrimination, targeting that occurred that day the incident occurred. For context, I suffer from mental illness which includes anxiety, and this woman caused me so much anxiety, that I literally cried in my car and was shaking from a panic attack. Thanks to the same woman, I had to call my boyfriend who lives 30 minutes away, to come in with me to get a refund for the item she scanned 4 times, when I only had one, because of how horribly she treated me.  Respectfully, a $15 gift card is unacceptable for what I went through and am looking for monetary (money) compensation, not a gift card for being discriminated against. 

       
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Denesy

       

       

      Business Response

      Date: 01/11/2024

      Thank you for getting back to us.

      Please give our **************** a call ************************ at ************** and we would be happy to speak with you further.

      The **************** team is in M-F between ******.

      Thank you,

      *****

      TJX ****************

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund was supposed to be $20.20, cashier only gave me $20.10. I know that 10 cents is not a lot at all, but its literally the principal of the matter. I returned the goods back to retailer in full, but did not receive my refund in full.

      Business Response

      Date: 01/10/2024

      Dear ****,

      Thank you for contacting TJ ********************* regarding your incorrect refund.

      We are sorry to hear about the incorrect refund you received.

      We will be sending a check to the address you provided to reimburse you for the difference you did not receive.
       
      Sincerely,

      *****
      TJ *********************

    • Initial Complaint

      Date:01/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A credit card was fraudulently opened with my personal information. They have responded but wont disclose how this happened. They have admitted it was not me

      Business Response

      Date: 01/10/2024

      Dear *****,

      Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

      As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

      You are a valued TJ Maxx customer, and we appreciate your inquiry.

      Sincerely,

      *********************** ****************

      Customer Answer

      Date: 01/10/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a coat on 10/1/2023 at the ****** store. The zipper is falling off. I brought it in with the receipt and was told by **** that I could only receive a store credit and not a refund for the defective item. This was worn twice.

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a pair of boots for my son at a local **********, but they didn't fit my son. A couple of days later I took them back for a return but it was denied! They rudely told me that the item was not found in their system! Since the boots didn't have box, they could simply check their security camera to verify they were the boots that I purchased, but they didn't bother with simple verification. I asked for manager; ***************, assistant manager, got my phone number to call me back the next day for a reolution and I left the boots and receipt with him and he took them to manager's office; they never called me back and i disputed the charge with my credit card company. They have sent a letter to my credit card company that I had never returned the merchandize!!! Attached is the picture of receipt and boots at the time of return on customer service counter. I see it as an unjust and unethical business practice.

      Business Response

      Date: 01/03/2024

      Dear *****,

      Thank you for contacting TJ *********************.

      We were disappointed to learn the store was unable to accept your return.

      Although our return policy states that merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange, we would like to assist you with this. and are sending you an egift card in the amount of $25.00. This may be used in any of our stores and online at tjmaxx.com, marshalls.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.


      Sincerely,


      *****
      TJ *********************

      Customer Answer

      Date: 01/03/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      Ms. *****
      TJ Maxx Customer Service

      Thanks for your email and offering your assistance. I will not accept the offer of your egift card of $25.I have made a very legitimate return the next business day of the purchase, in the very exact condition that the merchandize was purchased, and with the receipt and tag. Your store management first stated they could not find the item in the system, your organization response to my credit card dispute was that I had not made any returns, and now your response implies that the returned item was damaged and not resalable!


      This is a matter of principle for me and this issue will not be settled until I get what I deserve and am ***********; that is a full refund of $24.99 + tax credited to my original form of payment. 


      Regards,

      ***************************

       

       

      Business Response

      Date: 01/10/2024

      Thank you for getting back to us.

      We are sorry to hear you are unhappy with the refund we sent to you on 1/4/24 in the form of a gift card.

      Unfortunately, we are unable to credit your credit card via the Better Business Bureau.

      Where there was no tag present to verify the merchandise, we issued the gift card, which was received by you, on 1/4/24.

      We appreciate you getting back to us and are considering this resolved.

      Sincerely,

      *****

      TJ Maxx Customer Service

      Customer Answer

      Date: 01/10/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Ms. *****, 

      It is very disappointing that I received another false statement from your organization; the merchandise WAS returned along with receipt and tag the next business day. I never asked for and will not accept your gift card for two reasons: first, I have made a return perfectly per your companys policy and you have no legitimate reasons to deny my rights;secondly, by accepting your gift card that is less than what I paid, I have to do business with your organization again, and thats something I will avoid for the rest of my life.

      Sincerely,

      Majid

       

       

    • Initial Complaint

      Date:12/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stopped at TJ's on my break and purchased a clearance sweater and wasn't given a receipt. When I got home the sweater has holes all along the top of the sweater. I paid part credit card and $5.00 in cash. I want my money back. How can they even sell something in this condition. Attached is my pending purchase on my credit card and photos of the sweater.

      Business Response

      Date: 12/28/2023

      Dear ******,

      Thank you for contacting TJ *********************.

      We were disappointed to learn the sweater you purchased was damaged.

      We are sending you an egift card in the amount of $13.99 to reimburse you. This may be used in any of our stores and online at tjmaxx.com, marshalls.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.
      Again, thank you for taking the time to write and for bringing this to our attention. 

      We hope we have the opportunity to better serve you in the future.

      Sincerely,


      *****
      TJ *********************

      Customer Answer

      Date: 12/29/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:12/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I visited the Marshalls location in ****************** on Sunday, 12/17. I bought a massage gun for my finance as part of his gift. We went out of town visit family so we exchanged gifts last Wednesday. He wanted to use it right away and he opened it and thought I was pulling a joke on him. The massage gun, and all attachments, we all gone! I was shocked. The box was super heavy so I never dreamed that it would be empty or that anyone would ever do that! I do t know if maybe this was a floor display and thats why it was empty or if someone stole the contents. I reached out via Instagram and email to try to get this resolved and have not heard. I just want them to check their cameras and follow the product I bought. Someone either stole it, or something. I would like a response ad another product as I knew my fianc would be looking forward to this gift. I will upload another photo when I get home. I initially sent through instagram and it disappeared so I will have to take another when we arrive back. Thanks!

      Business Response

      Date: 12/28/2023

      Dear *************************,

      Thank you for contacting Marshalls Customer Service.

      We were sorry to hear that you had a poor experience with your recent purchase. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back at the email we sent to you via our **************************** with a copy of your full receipt and a picture of the box, we will gladly issue you a gift card to reimburse you for the item. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.

      We look forward to hearing back from you.

      Sincerely,

      *****
      Marshalls **************************************** Hours of operation are Monday through Friday 9 AM to 6 PM, EST

      Customer Answer

      Date: 12/29/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I sent you via email the requested information yesterday and have not heard. The website is not allowing me to attach here but it was emailed.  I also attached the information at the bottom of the receipt below.

      store#:100653 register#:1 txn#: 863 txn date#:12/17/2023 cashier#:1082

      Please let me know if anything else is needed. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 01/03/2024

      Thank you for getting back to us.

      Our records indicate that our **************** team issued an e-gift card to you in the amount of $50.00 to reimburse you for the merchandise.

      This e-gift card was issued on 1/2/24 and sent to the email address provided, ***********************************************

      If you need additional assistance, please feel free to reach out to us directly at **************.

      We appreciate your patronage and are considering this issue as resolved and closed.

      Sincerely,

      *****
      Marshalls ****************.

    • Initial Complaint

      Date:12/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i made a purchase of three ****** ***** sweaters and they was to big so i found another marshalls that had the size so i went to exchange the three and they changed me tax on a exchange ! stating they are in another town which is not fare the merchandise is the same merch and the same price so why shall i pay more money if its the same merch and the same price its not fare i want my $4.16 back

      Business Response

      Date: 12/21/2023

      Dear ******,

      Thank you for contacting TJ ********************* regarding your return and sales tax paid.

      TJX does not process exchanges. We will refund the merchandise and then a new pyrchase is made. This would include the tax rate in the state and county you are purchasing in.

      In the interest of customer service and as a one time exception, we are sending you an egift card in the amount of $5.00 to reimburse you for the sales tax. This may be used in any of our stores and online at tjmaxx.com, marshalls.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.
      Again, thank you for taking the time to write.

      Sincerely,


      *****
      TJ *********************

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/13 I purchased a ladies scarf from TJMax and Gloves from Marshalls. Both items were priced at .$12.99 at both stores when paying *** tax was added to the price. When questioned I was told the computer shows Items fall under accessories. I understand tax is additional when purchasing bags and luggage not on items of clothing. I recently purchased scarves at other stores without paying the additional tax.

      Business Response

      Date: 12/20/2023

      Dear Valued Customer,

      Thank you for contacting TJ ********************* regarding the tax paid on one of your purchases.

      If you would kindly e-mail ** back with your full name and mailing address we will glaldy send you a check to reimburse you for the tax paid on this item,

      We look forward to hearing back from you.

      Sincerely,

      *****
      TJ *********************

    The TJX Companies, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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