Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

• 

  The TJX Companies, Inc.

  8201 Oak Grove Rd Fort Worth, TX 76140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********, the supervisor from your store located at *********************** *****, ** was very condescending and treated my family with hate and racism. She has blond straight dyed hair, with ******** and she is overweight. My son made a purchase using his associate discount card and we also wanted to use my husbands store credit. She demanded to see my sons ID card stating it is part of policy. There isnt a policy regarding showing an ID and there was not an authorization on screen for him to agree on showing an ID. This is against the law what this supervisor wanted us to do. Also, two other cashiers at the counter confirmed an ID was not needed before the supervisor came to talk to us. We made a jewelry purchase and my son used his discount card without showing an ID. So tell me if this is policy, how come 3 employees are not aware of it? Is this a policy this lady set on her own or is this pure racism? As a supervisor she is lacking a lot of knowledge, and needs training on de escalating a situation. She did not care when I told her my son was underage and to stop calling him names as she had no right to be so aggressive towards him. We felt very insulted when **** was fighting us over a discount my son should have as an employee and treating him with having a bigger issue for providing a store credit card under her dads name stating it should match to the employees associate card. This has nothing to do with a discount if we want him to use his dads store credit . I also need to mention he is part of my tax bracket as he is underage so the discount we were asking was correct, we did not do anything wrong but **** was just ready to fight us as if we were in the wrong. She was racist towards my family and raised her voice at my underage son in front of everyone. She called him difficult and rude but he was never rude. Please check the camera to confirm what Im saying. **** should not be a supervisor let alone treat customers in a racist and condescending way.

  Business Response

  Date: 12/20/2023

  Dear ******,
  
  Thank you for contacting TJ ********************* regarding your experience in our *****, ** store.
  
  We were disappointed to learn of your unpleasant visit. Customer courtesy and convenience are very important to ** and we apologize if that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the District Manager, ******, for his review and attention,
  
  You can expect a call from ******, at the number you provided, within the next ***** business hours.
  
  Sincerely,
  
  
  *****
  TJ *********************

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $100 TJMaxx gift card and used it toward my purchase (receipt attached). The total cost of the purchase was $329.97 ($229.97 charged to my credit card via PayPal). I purchased 2 pairs of shoes because I was unsure what size I would be. The cost of the gift card does not even cover the cost of one of the pairs of shoes. I want to return the other pair of shoes for a full refund to my credit card however TJMaxx is stating that their return policy is that if you use a gift card for part of your purchase, your refund will be in the form of merchandise credit. I have never heard of such a ridiculous policy and find it completely unfair and unethical. The gift card that I purchased was already in the form of cash payable to TJMaxx so they shouldn't force me to spend more money there. The right thing to do is to refund me for the one pair of shoes to my credit card.

  Business Response

  Date: 12/20/2023

  Dear ***********************,
  
  Thank you for contacting TJ *********************.
  
  As stated in our return policy, purchases made with PayPal and that are returned to a T.J.Maxx store will receive any refund in the form of a merchandise credit. 
  
  This is also stated on your order at the time of purchase.
  
  We appreciate you taking the time to contact us and apologize for any inconvenience.
  
  Sincerely,
  
  *****
  TJ *********************

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently returned two reclining chairs to HomeGoods, and in accordance with their refund policy, they credited the cost of the chairs back onto two gift cards. Unfortunately, due to the absence of my original credit card used for the purchase at the time of the return, I utilized the gift cards. Regrettably, I misplaced these cards after leaving the store, and to date, the cards have not been used.Upon realizing the situation, I approached both ******(GM) and **** (Corp DM) requested the cancellation of these unused gift cards, with the intention of having the balance refunded to my original credit card. Despite the fact that the cards remain untouched, HomeGoods declined my request, citing security footage as evidence that the cards were indeed handed to me upon exit.Complicating matters further, I recently discovered that HomeGoods has sold one of the returned chairs. This situation strikes me as unfair, as they retain both the balance on the gift cards and the proceeds from the chair sale. I believe that, as a measure of goodwill and customer service, ******************** has the capability to stop payment on the two gift cards and refund the balance to my credit card.Therefore, I kindly request your intervention in urging HomeGoods to reconsider their stance on this matter. Specifically, I am seeking the cancellation of the two gift cards and the refund of the remaining balance to my original credit card.I appreciate your time and attention to this matter. If you require any additional information or documentation, please do not hesitate to contact me at *******************************. I trust that your involvement will facilitate a fair resolution to this dispute.

  Business Response

  Date: 12/14/2023

  ***************,
  
  Thank you for contacting HomeGoods **************** regarding your gift card.

  As stated on the back of our gift cards, we are unable to replace the card if lost or stolen.
  
  In reference to the chair being sold, we will check with the store to see if it was damaged out or sold to another customer.
  
  We regret any inconvenience this may cause. 
  
  Sincerely,
  
  *****
  HomeGoods ****************

  Customer Answer

  Date: 12/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  Dear Sir/*****,

  I need clarification regarding the resolution of my recent dispute involving the return of two reclining chairs. In your recent communication, it was mentioned that one of the chairs has been sold, and I am seeking further information on the available options for resolution.
  Specifically, I would like to understand if I have the option to retrieve the chairs or if a credit in the store is being offered given the sale of one of the chairs. I am a bit confused about the status of the chairs and would appreciate your guidance on the next steps I should take.
  Please provide clarification on whether the chairs are still available for me to claim or if a credit in the store is the proposed resolution. Your response to this matter would be greatly appreciated, as it will help me determine the most suitable course of action moving forward.
  
  Regards,

  *****

   

   

  Business Response

  Date: 12/20/2023

  Dear *****,
  
  Thank you for getting back to us regarding your gift card.
  
  As stated on the back of our gift cards, we are unable to replace the card if lost or stolen.
  
  We cannot replace or locate additional chairs for you as you have received a gift card as reimbursement. The chairs which were returned, if damaged, would be marked out of stock.
  
  We regret any inconvenience this may cause and are considering this case as resolved. 
  

  Sincerely,
  
  *****
  HomeGoods Customer Service

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was door-dashing and paused to Christmas shop at the nearest Marshalls in corner store square in ******** I had about $400 of wonderful stuff but when I went to a register to pay one of the management I believe told me I didnt call u up I said the lights on she said that doesnt matter and I said why do u have such a rude tone with me she laughed and I said Ill leave this here she continued to laugh with no empathy or apology and I just walked out without another word

  Business Response

  Date: 12/06/2023

  Dear *******,
  
  Thank you for contacting Marshalls **************** regarding your experience in our ********, ** store.
  
  We were disappointed to learn about your unpleasant experience and take matters like this very seriously. If you would please respond to the email we sent to you via our **************** department with the best contact number to reach you, it would assist us in helping you further. 
  
  Sincerely,
  

  Amber
  Marshalls ****************

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a piece of furniture at home goods, tjmaxx brand. Unknowingly this piece of furniture was infested with needle post beetles. After a week after purchase I noticed the item had worrisome signs of infestation. My flooring had multiple marks made by the beetles. I called ***************, bulwark exterminator on Oct. 28th. They determined it was front he piece of furniture infested with needle post beetles. I bagged and removed the piece of furniture and called tjmaxx customer service. They had me return the item. I have been trying to work with tjmaxx customer service to get compensated for the damage in my flooring without resolve. Can you please help me?

  Business Response

  Date: 12/05/2023

  Dear ****,
  Thank you for contacting HomeGoods ****************.
  
  We have contacted the Store Manager regarding the issue with the furniture you purchased. They, in turn, have filed a claim on your behalf with our insurance carrier, ******. Please expect a call from ****** to assist with this further.
  
  If you would like more information on your claim, you may contact them directly at ************** with the claim number 9640491568.
  
  Again, thank you for writing and bringing this to our attention. You are a valued HomeGoods shopper, and we hope to see you in one of our stores again soon.
  
  Sincerely,
  
  *****
  HomeGoods ****************

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I have been working with *********************** from ******/Marshalls CN #********** without resolve or any solution to the damage of my floors from needle post beetles that were infested in a furniture piece that was bought at home goods. I continue to get repeated responses of need for more information when all information, including an email from ***************, where sent via email to ***********************. Please help me resolve this issue.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 12/07/2023

  Thank you for getting back to us,

  We have been in touch with our ****************** ******. They have informed us that they have been in touch with you and are working on your claim.

  If needed, you can reach then directly at **************.

  Sincerely,

  *****

  TJX Customer Service

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 items of furniture on 11/26/23.Order #:**********. Large 3 drawer metal and wood cabinet that I paid $546.49 for was supposed to be delivered 12/3. What was delivered was a small 14x12 inch box with the cabinet bar code on it. Fortunately, ***** took a picture of the box delivered. Given the cost of the item and the fact that it is clearly not what was ordered, I contacted TJ Maxx via email on 12/3. Response told me to return the box to ***** and then wait weeks for the refund and if I wanted I could reorder the item if it was still available. I then called number given in the email and was put on hold and after 6 minutes the line died. I called back and after waiting again spoke to rep named **** who repeated the same process as the email. I explained my concern about waiting for such a large refund when it was clearly not the item ordered and it could be verified by photo taken by *****. Also, I was told I could reorder the item if it was still available but I told **** by the time the refund was processed it would probably no longer be available and I certainly was not going to make another $550 purchase until I received the first refund. **** put me on hold again and said he was going to speak to someone else to find a another resolution and after waiting a total of over 20 minutes line went dead again and there has been no other contact. I also am concerned about the 2nd item from the same order which I have not received but apparently has a different delivery date.

  Business Response

  Date: 12/06/2023

  Thank you for writing to us regarding order #**********.
  
  We are sorry to hear that you did not receive the correct item that you ordered and apologize for any inconvenience. We would be happy to schedule a ***** pick up of the item that was delivered. Once we see that the return is in transit, a refund will be processed. The second item from your order was shipped via ***** with tracking number #************ and was delivered on 12/05/23. We attempted to contact you at the phone number provide but were not successful in speaking with you.
  
  If you have any questions or concerns, please dont hesitate to contact our eCommerce **************** at **************.  Our **************** Department is open Monday through Friday, 9 am 6 pm EST.

  Sincerely

  TJ Maxx ****************

  Customer Answer

  Date: 12/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response regarding the pickup of the box does partially satisfy my issues and/or concerns in reference to complaint #********.  I did receive the 2nd item yesterday and will be able to confirm it is the correct item later today and also have the incorrect box availabe for Fedex

  I understand that by choosing to accept the business response that my complaint will be closed as resolved, however, I was hoping that the company could provide some assurance that if I reorder the same item it won't happen again since the scan code on the 14x10 inch box I did receive does  have the same website description of the 3 drawer wood metal sideboard. I would only ask that I be able to reopen a complaint should that happen. 

  I appreciate your assistance. 

  Regards,
  
  *************************

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in October 2023 and closed my account after making a large payment ($1,952) to pay off the account. It was confirmed paid in full by a representative. At the same time ******* closed my card/account as I requested. At the beginning of November 2023 I received a refund from TJX/Synchrony for overpaying on my account after it was closed. I called and spoke to a representative that will not help me. She just repeated that the account balance of $37.63 is a finance charge and it is owed. The finance charge was placed on the account after it was closed. I cannot get this resolved with TJX via phone or email. This is my last resort. I do not have anymore money to pay them. I paid this off and expected this account to be closed. Now they have reported it to my credit as well. I just need this account fixed so i know they aren't going to keep charging me.

  Business Response

  Date: 12/05/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  Corporate ****************

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see screenshots for receipt with dates and amounts. I purchased a lot of socks from Sierra, a company of TJX and was told that they will charge me shipping to return defective products. They said that they advertise these as irregular on their site. I have included screenshots as well as a video to show just how buried this information is. It says "2nd" in small print below the page fold and if you click on it, you still might be confused as to what it means. It doesn't state anywhere on the main product page that these items are irregular. This is deceptive marketing practices and it needs to be changed. Furthermore, I do not want to be penalized for returning defective merchandise. Thank you for your help with this matter.

  Business Response

  Date: 12/06/2023

  Dear *******,
  
  Thank you for contacting TJX eCommerce **************** regarding your recent order.
  
  We have left you a voicemail at the number provided and sent an email to you to help resolve this issue. 
  
  Please be assured, once the item is returned the fee will be waived.  
  
  If you have any additional questions or concerns, please dont hesitate to contact eCommerce **************** at ************** and select 1. Our **************** Department is open Monday through Friday, 9 am 6 pm EST.
  
  Sincerely,
  
  *****
  TJ Maxx eCommerce ****************

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business did leave a message saying that they would not charge me the shipping fees, but when the refund was processed, they *did* charge the shipping fees.  See attached.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 12/20/2023

  Thank you for getting back to us,

  We have forwarded your comments on to our online **************** team. They will be back in touch within ***** hours. If you prefer, you can reach them directly M-F 9AM-6PM EST at **************.

  Sincerely,

  *****

  TJX ****************

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to marshalls to return a bag I bought 2 or three days before. the lady was trying to lie, I gave her my reciept and the tags were still on the bag. I did not use it, and the bag was not damaged, nothing.she scanned the tag, then after taking her time talking to the other employee she says that the item was not in the system, I said I just bought the bag check the cameras,I purchased it at this store in ********, **. well she was not going to return the item not even with store credit.but before she gave me store credit she told me that I am in the system with Marshalls and it shows all return transactions and I made to many and I can not return nothing again .I was way shocked,I dont ever shop at marshalls I returned 1 item a monthor two before this one. its unbelieveable that she can tell me this false accusations. on the reciept that was given was in bold and said that I did not have my reciept and I can no longer return items.thats crazy. I never gave her my license or anything else but she said my bag smelled like cigerettes, I said,what. I dont smoke and I know that bag did not smell.to tell me all that c*** that I am in the system.thats crazy I cant find the reciept with the bold print, but with thestore credit I used it with an item I already had to exchange it with. I felt as if I just got kicked out or something cause I have nothing to say, I think its sad how I was treated and think it discrimination toward me. please see if you can come up with a resolution for this complaint. thank you,***************************

  Business Response

  Date: 11/30/2023

  Dear ******,
  
  Thank you for contacting Marshalls ****************.
  
  We were sorry to hear that you had a poor experience in our store.
  
  Please send the bag the original receipt and your full mailing address to the address below. We will gladly issue you a gift card for the merchandise and postage.
  
  Marshalls ****************
  770 *************
  **********, ** 01701
  Attention: ***** - CS9170867
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  Marshalls ****************

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order at tjmaxx.tjx.com on 11/24/23 in the amount of $152.90. On 11/27/23 the company charged my debit card an additional, unauthorized charge of $142.35. Both charges show as pending on my debit card and the money is being held by my financial institution, because of this illegal use of my debit card by the *** company. I have called the company twice. The first time I was told that that was just how they do it there and the charge will eventually disappear. I called a second time and another representative told me she understood why this was a problem. Her only attempt at resolving this was to say that she would reach out to the credit card department to see if there was anything they could do. This conversation occurred on 11/27/23. She said she would email me. It has been one business day and I have not received an email. I need the unauthorized funds they withheld from my bank restored immediately. Thank you so much for your help with this! My email address is ************************** order number is **********

  Business Response

  Date: 12/02/2023

  Thank you for contacting TJ Maxx Customer Service

  We regret any inconvenience this has caused.
  
  Our system processes a preauthorization charge when orders are placed. The hold is there until the payment is made when the order ships. As each item ships, there is a charge for the amount of the corresponding shipment. There were two charges totaling the customers full order since the order shipped in two separate packages.. The customer's issuing bank may have placed a hold on the account which can take several business days to be lifted.
  
  We recommend speaking to the bank regarding a specific timeline on when they release preauthorization holds.

  Sincerely,

  *****
  TJ Maxx Customer Service