Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

• 

  The TJX Companies, Inc.

  8201 Oak Grove Rd Fort Worth, TX 76140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't change the password. it's the organization of ********* who keeps on changing my password and on every login wants me to reset the password. I am just a customer who is trying to buy a product. When I called the official helpline of tj maxx they told me they have nothing to do with the harassment going on by their employee so if any of their employee is trying to harass you ... you need to create a complaint with the police or with the government. So, today again I am trying to create a complaint related to tj maxx online website where I have an online shopping account: ****************** When I tried to log in with the same password with which I logged in ... I got the error message the password is incorrect. So, I tried to reset the password upon which I got the below-mentioned error message.Access Denied You don't have permission to access "*****************************************************************" on this server.Reference #**.6639c917.1700664076.1c2**ea2 Every time I try to log in this is an issue... one of the store employee told me that their head office might be trying to do a wrong marketing business practice... if I have a problem, I should create a complaint with better business bureau.

  Business Response

  Date: 12/04/2023

  Dear Shazla,
  
  Thank you for contacting TJ ********************* regarding your log in issues.
  
  We appreciate your patience while we looked into this further.
  
  If you would kindly contact our online **************** team at ************, we would be happy to assist you by sending a password reset request for you if you are unable to do so from your end.  
  
  Please accept our apologies for any inconvenience.
  

  Sincerely,
  
  *****
  TJ *********************

• Initial Complaint

  Date:11/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created an online order for a set of sheets on 11/05/2023. Order confirmation claims **** business days to receive the package. Received an email that it's processing as well. on 11/10/2023, I received a notice that the item has not shipped yet, but the tracking number was provided for OnTrac tracking. Upon investigation, the label was created but the sender had not yet even provided the package to the shipping facility. At this time, my order had not been charged to my card. Upon calling and speaking to a ******** who was unable to remain professional or courteous, I requested a refund. She repeatedly stated that a refund / return could not be issued because the item was in transit. I asked her to verify that with OnTrac. She then saw the item has not yet left their facility, but she refused to take any actions. She said that if I wanted to return the sheets when I got them I could. Today is 11/17/2023, 10 business days after receipt of my order. I should have received the sheets by now. I checked tracking again, and the package is on it's way back to their facility? So I called to learn more speaking to ******. She stated that someone at Marshalls/TJX had recalled the package. I thought to myself it seems like theft that they also charged my debit card for the order and recalled the package. The debit should have been refunded as soon as they recalled it. Anyways, ****** stated that I would not receive a refund until the package was received, processed, and even after that, I will have to wait "up to 14 business days". Overall, this is a loss of $93.58, I have no goods for this money, and I'm being told I'll need to wait an indeterminate amount of time to receive a refund. That is not acceptable.I'm therefore officially requesting the refund. Considering they recalled the order, the charge never should have then been put on my card.

  Business Response

  Date: 11/21/2023

  Good day,
  We regret any inconvenience this has caused.

  We submitted the refund to your bank on 11/20/23. The refund should show on the original form of payment in **** days but may vary depending on your bank. Please let us know if you have any further questions. We're happy to help.

  Sincerely,

  TJX Customer Service

  Customer Answer

  Date: 11/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *****************************, Thank you for contacting ********* eCommerce ***************** We are happy to assist you!If you have any questions or concerns, please dont hesitate to contact TJ Maxx eCommerce **************** at **************. Our **************** Department is open Monday through Friday, 9 am 6 pm EST. Sincerely, Tyrealle TJ Maxx eCommerce **************** At this time we do not accept international credit cards. Your order could not be processed, and was canceled as a result. You may see a preauthorization pending; however, that will drop off in 5-7 business days. We regret the inconvenience this has caused you.

  Customer Answer

  Date: 11/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think it is unfair that after been a customer for over 2 years paying my credit cards on time. They have decided to close my account with out any notifications. The reason they have stated is for having 2 payments rejected by my bank. After the first time they got away with it and didnt try to remove the funds until over 10 days from the date I submitted my payment witch was on time. Since they got away with it the second month they did exactly the same thing with both of my credit cards. And ** not upset over not having a credit card from this company. Because I can take my business elsewhere. But because I have been paying on time for 2+ years, and they have close this accounts witch will impact my credit score. I was never notified that if this happened my cards would be closed. I think as a good customer I could of at least been notified or told about when I spoke to the representative complaining why they took so long to take the money. Of course it was done on purpose because I understand 3-5 business days not including weekends but over 10 days. Ridiculous!!

  Business Response

  Date: 11/16/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  Corporate ****************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 14, 2023 I went to *********** MS ** Maxx ***********************. I bought three items. While at the register I asked the cashier if there was a public restroom. She said there was. I asked if I needed to leave my items at the register and the associate said no and then asked another associate who also said no. Upon me attempting to leave the store after using the restroom I was greeted by two officers. I was asked to hand over my bag in front of the entire store. The officer lifted my hoodie and then escorted me to the police car. I was told they had been called due to shoplifting. After the officer searched my bag again and patted me down I was let go. Brookhaven however is very small town and it was quite embarrassing to be patted down and accused in front of multiple people of shoplifting. I can assure you upon looking at any camera footage that I never put any item in my hoodie. I never put any item in my purse. The store associate that called the police lied but the damage has already been done. The store manager did apologize and offered for me to come back and get a gift card but I feel uncomfortable ever coming back.

  Business Response

  Date: 11/21/2023

  Dear Parish,
  
  Thank you for contacting TJ ********************* regarding your experience in our **********, MS **************** were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the District Manager, ***********
  
  ***** will be reaching out to you via phone to discuss your incident further.
  
  Again, thank you for taking the time to write and for bringing this to our attention.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  TJ *********************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves the Homegoods store at ******************************************************************************************. We have spent literally thousands at your store this year following the loss of our home last year in a fire and we also hold your credit card. We had the audacity to make a paltry $61 return without a receipt for store credit and be denied because it was evidently the second time. Given the huge volume of purchases, this is unbelievable. We were treated badly by a very rude and stupid manager named ***. We will not be shopping at your scummy store again especially given the low class of the mangers you hire, do you get them off the street? *** should be fired, she is a piece of garbage much like your stores. It had been going around on Nextdoor, a neighborhood social media platform, how low this store had sunk and how rude and disgusting the staff is.

  Business Response

  Date: 11/16/2023

  Dear *****,
  
  Thank you for contacting HomeGoods Customer Service.
  
  Customer courtesy and convenience are very important to us and we apologize if you feel this was not demonstrated on your last visit to our store.
  
  We regret you frustration with our return policy. When we offer non-receipted returns to our customers, it is an additional courtesy that we extend as we are not required to accept returns without a receipt. We want you to understand that the restrictions we have in place for non-receipted returns serve as a security measure for us, to prevent fraud and other abuses of our generous return policies.
  
  Our return policy, along with the terms and conditions, can be found on the customer service sign at each of our stores, on the backs of our gift cards, and on our brands websites.
  
  We recommend holding onto your receipts going forward or utilizing our e-Receipt program. Of course, you are able to make returns with a receipt, however any future unreceipted returns to our stores will still fall under the terms and conditions of our Return Policy.
  
  In addition, please be assured, we have shared your comments and concerns on the Manager with the Store Manager for their review. 
  
  We greatly appreciate your business and loyalty to our Company and wish you all the best.
  
  Sincerely,
  
  *****
  HomeGoods Customer Service
  

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Homegoods (TJX Companies) is a scummy company who treats their customers horribly.  As I stated, we have spend many thousands of dollars at Homegoods over the last year after the loss of our home in a fire (check our credit card statements you idiots).  So it is entirely plausible that we misplactd a couple of receipts, this was only the second return without a receipt and for not much money.  Your employees are rude and ignorant and your company is second-rate.  All should avoid your family of companies.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping today and was going to purchase a wallet that was tagged and marked down from $16.99 to $13.00. Seeing the brand that this item was as well as owning several items from this brand, I realized what a bargain this was and decided to purchase it. I waited in the stores line for over a half an hour. When I finally reached the cashier she began ringing up my purchase and then said she had to check something with her manager. After several minutes she returned and said that the item was marked incorrectly and that the price was going to be $24.99 almost twice as much as what was priced. I told her that I did not know what the pricing was and as a customer I would not be aware of what their pricing is only what I see on the tag. She explained that someone must have changed the price tag which was attached by one of those plastic holders. I told her that I did not and dont think it was fair for me to pay more then what is marked on the item. The manager *** said that they cannot charge me what is marked because it is not what is on their system. I told her that it was very unfair for me to pay more then what was marked. I did because I wanted the item. I asked them to keep both tags on the item so that I could make this claim.

  Business Response

  Date: 11/12/2023

  Dear *****,
  
  Thank you for contacting Corporate ****************.
  
  Customer courtesy and convenience are very important to us, and we apologize if you feel our price verification/ticket check procedures were not handled properly. It is our policy to sell merchandise for the correct price at all times. If a pricing error is detected, a manager or associate will be called to verify the price of the merchandise. Please note that a price check will be done if the ticketed price appears too high, or too low. In order for us to remain consistent in our stores, we must stand behind this policy and hope you understand our position.
  
  Again, thank you for taking the time to e-mail us and for bringing this to our attention.
  
  You are a valued TJX customer, and we look forward to better serving you in the future.
  
  Sincerely,
  
  *****
  Corporate ****************

  Customer Answer

  Date: 11/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I have read the response and do not accept their explanation.

  I am unable to attach original photos to this, please reference original photos attached with initial complaint.

  This is a business that offers deep discounts and advertises this. I found a product that was not just priced but also marked down as a clearance item. As I did like the item and it was such a good deal, I checked the department for more so I could purchase one for my sister. I found none. When I saw the extremely long line to check out which ran from the front of the store along the right side of the store all the way to the rear of the store, I decided to wait because the price was too good to pass up. After waiting more than a half an hour, I was told that the price tag that was placed with store equipment was wrong and they did not know who put that n their product. They said the price was too low and they just couldnt sell it for that. They said the product could not be that price because of the branding. I told them that is exactly why I waited sooo long in the line because of the marked price and knowing it was a deal. I told them as an employee I have no way of knowing what there pricing is except for what is tagged on the product I found in there store attached with store equipment on their tag. As a customer, I expect them to honor the price that was marked. Instead I paid almost twice as much because I still wanted the product. I had them replace the original tag that they removed because I wanted to make this complaint. If something is marked a price using their tags and their equipment they should honor the price because then any retailer can decide a price is too low and raise it as they see fit. The buyer would have no recourse, if they want it-they have to pay more and if its not in their budget even though at the lower marked price it was-they cannot buy it.
  It is just not a good or fair business practice.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Josen

   

   

  Business Response

  Date: 11/16/2023

  Thank you for getting back to us,

  We appreciate your feedback on our price check policy and have shared your comments with the appropriate people.

  Because we strive to remain fair to all of our customers, we must stand by this policy.

  Again, we appreciate you getting back to us and hope you will shop with us again soon.

  Sincerely,

  *****

  TJX Customer Service

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  I have read the communications from the business and am still not satisfied with their response. I have stated my reasons and provided photos to back up my claims. They say their policy is to treat the customer fairly however I feel like it was very unfair. I shop at their store because I like many live within a budget and they advertise discounts on well known high priced brands. As a customer when I shop and something has an item that is clearly marked using their tags and their equipment, I should be safe in knowing that this is the right price and after waiting in line for over a half an hour, I should not be made to pay almost twice the price if I still want the item. They stand by their policy to treat all customers fairly and I stand by the fact that I feel that I was unfairly treated in this instance. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Josen

   

   

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TJ Maxx did not issue a paper receipt in my online order. The store refused to credit my credit card because I didnt have the paper receipt, insisting they always send one. I did not receive one, but I had the confirmation email with the order number. They pulled up the order and said they could only give me store credit anyway because I paid with pay pal, not directly with my credit card. There is no disclosure of this policy when you check out. The sales associate/manager told me the disclosure is on the back of the receipt. I pointed out that you only get receipts after paying, so their disclosure is too late. She said too bad, they would only give me store credit and that I could call customer service since the store sales people have nothing to do with online orders. I called customer service who said they cant help because they have nothing to do with the stores. I want (1) TJ Maxx to issue the refund to my credit card rather than a store credit and (2) TJ Maxx to make their return policy clear when checking out with Pay Pal for online orders before the customer completes the order.

  Business Response

  Date: 11/05/2023

  Dear ****,
  Thank you for contacting TJ *********************.
  
  We are sorry to hear about your dissatisfaction with our return policies.
  
  Purchases made online with PayPal and that are returned to a T.J.Maxx store will receive any refund in the form of a merchandise credit. 
  More information on our return policies can be found on our site at the following link: **************************************************************************************
  
  Sincerely,
  
  *****
  TJ *********************

  Customer Answer

  Date: 11/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  I am dissatisfied because there is no disclosure about the return policy being different than their regular return policy BEFORE the customer checks out to purchase merchandise online. In addition, their response did not address the problem that was caused by their having been no paper receipt included in my online order whatsoever. 
  Regards,

  ****

   

   

  Business Response

  Date: 11/09/2023

  Thank you for getting back to us.

  If you did not have a packing slip in your order, you may also use your confirmation email for any returns.

  If you need another email sent to you, please contact our online **************** team M-F ******* EST at **************. Any Representative will be happy to help you.

  Sincerely,

  *****

  TJX ****************.

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I brought my digital receipt in because I received no paper receipt. The store manager told me that was not good enough for a refund and I could only get a store credit without the actual paper receipt (that I never received).
  Then she said since I used PayPal I couldnt get a refund anyway so the receipt issue was irrelevant. This return policy (as the manager explained to me) is on the back of the receipt (that I never received). There is NO disclaimer BEFORE you check out with PayPal that there is a different return policy when using PayPal. This must change. It is unfair to the consumer. 
  Regards,

  ****

   

   

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Face cream that is over 2 years expired being sold by the company that has no regard for human life.

  Business Response

  Date: 11/02/2023

  Dear ****,
  
  Thank you for contacting TJ ********************* via the **********************.
  
  We were sorry to hear that you had a poor experience with your recent purchase. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back with a copy of your full receipt (top and bottom) and a picture of the items with the price tags, it would assist us in following up on this matter with our Buyers. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJ *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,Id like to file a complaint to BBB concerning the follows:1. Refuse to replace damaged merchandise 2. Illegal collect customer Drivers License for the purpose of tracking customers. I purchased two Kitchen Rags from TJMaxx HomeGoods store at ********* this year. I discovered one of the items was damaged. both items are in original condition with store tag attached. I went to store, request exchange the item. However, the merchandise is no longer available, so the store credit is the only option. In order to obtain the store credit, I was requested to provide my Drivers License to the store, so that they can track customers in the future. I disagreed to provide my drivers ID to the store. As matter of factor, store can identify customer by their phone number on file. The store POS can deliver receipt to customers email by entering phone number. Im really concerned about how my Drivers License will be retained, who have the access of my Drivers ID. The store insisted to must have Drivers License collected. Otherwise, they couldnt do anything about the damaged goods sold to me. I talked to store managers and customer services, the answer is the same. Thanks,****

  Business Response

  Date: 11/16/2023

  Dear ****,
  
  Thank you for contacting ** ********************* regarding your experience in our ********* stores.
  
  We were sorry to hear that you were unhappy with your merchandise and our return policy.
  
  As per our return policy, a valid government issued photo ID, name, address, and signature are required for non-receipted returns and *** be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit *** not be used. For additional information about how we use this information, we recommend viewing the Privacy & Terms section of our website, www.tjmaxx.com.
  
  In addition, please be aware, our store associates are unable to access your receipt via your name or phone number.
  
  However, as a customer courtesy and one time exception, if you would please respond to the email we sent you from our *************************** with a picture of the towels and the ** Maxx tags along with your full name and mailing address, we will gladly issue you a gift card for the price of the towels.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  ** *********************