Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners Apparel (Canada)

  101 Schoolhouse St Coquitlam, BC V3K 4X8

• 

  Winners Apparel (Canada)

  19800 Lougheed Hwy Pitt Meadows, BC V3Y 2W1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Marshalls, the cashier badgered me to sign up for the credit card, I didnt really want to but I just moved to ****** a few weeks prior and thought why not. It said pending..Nice older lady but I felt uncomfortable w/her waving my app around as she loudly apologized for me not being approved on the spot as expected. I awkwardly paid without the sign up discount she promised My daughter worked at Target was standing w/me and at Target they always gave the discount even a customer wasnt approved. But the cashier said no.Thats not the worst part which is why I am writing.I had an AM flight on Sep 9th. The night before I check my bags and check on and I suddenly realize I dont have my drivers license! This has never happened before, so I keep thinking its in the apt. But after hours of searching and my panic increasing I realize the last place I took it out was the Marshalls cashier counter. By this time Marshalls was closed!I was unable to take that booked flight. I was now out of two plane tickets. I needed that license for my trip, I also booked a rental car which I called them in a panic begging them to let me rent with just a scanned copy. They clearly said NO.I nervously booked two more tickets for later in the afternoon betting on picking up my license at ********************** in the morning. When I called the lady on the phone confirmed they had my Oregon license at the front! I had tears of joy/relief but it quickly turned into anger because I paid around $750 for the last minute one way tickets. That is more than double what I paid if we hadnt missed our flight!I feel when an employee requests documentation and you give it to them, there is a responsibility in making sure its returned to the customer, Also why wasnt I called since I they had my phone/email.I am asking for airfare refund. It ruined my trip as I cannot lose $750 and it not leave a huge impact. I am new to ****** and not working. This is serious for me.

  Business Response

  Date: 09/17/2023

  Dear ******,
  
  Thank you for contacting Marshalls **************** regarding your experience in our **********, ** store.
  
  We were disappointed to learn about your poor experience. Customer courtesy and convenience are very important to ** and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the District Manager, *******, for his review and attention. Please expect a call back within ***** business hours.
  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  Marshalls ****************

  Customer Answer

  Date: 09/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  A Marshalls representative got in contact with me, although I didn't receive the desired full reimbursement for my financial loss, **** was helpful in getting me a partial reimbursement. I appreciate ****'s effort in resolving this.
  I am ok with closing this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tjmaxx use to be one of my favorite stores but I shouldve been stop shopping here after how they treated my mom years my mom left a item in the store she purchased the manager basically said she was lying I went the ************************************************ location 9/11 at 4:50pm the lines are always long but my issue is the customer service and the care of my item the cashier was nice at first but once the lady she cash out before me needed help she wasnt as nice but my issue is that my glass ramen bowl wasnt wrap correctly now its broken due to tjmaxx store policy Im not eligible for a refund nor credit because it cant be sold again which is unfair because its 9/12 And I purchased it on 9/11 now Im out of money I wont be back anymore I rather shop at **** because they are more affordable and have a better return policy

  Business Response

  Date: 09/17/2023

  Dear *******,
  Thank you for contacting us regarding your experience in our ************ store.
  
  We were disappointed to learn the bowl you purchased broke.
  Although our return policy states that merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange, we would like to assist you with this, and we are sending you an egift card in the amount of $10.00 to reimburse you. This may be used in any of our stores and online at tjmaxx.com, marshalls.com, homegoods.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.
  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  Sincerely,
  
  
  *****
  TJ *********************

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/2023, I went to return an item purchased on 8/18/2023 for $***** receipt: ****** 6 **** 08/18/2023 11:38:29 ****. The cashier could not scan my receipt and could not make out the numbers of the receipt. He said he would need to process as an unreceipted return. I first asked him to please try again but then said, "Sure, I am going to use the credit now anyway." After he processed the refund, I received a printed warning saying, "RETURN W/O RECEIPT WARNING" saying that I will not be permitted to return anything else without receipt. I asked the cashier, "What is this, I handed you a receipt?" He just suggested I call the 800# on the warning. I called and they went through the call quickly and they sent me a *** report. The report showed the transaction above, another transaction that had one true unreceipted return for ***** and one that IN THE REPORT clearly shows the return was receipted since it has all the details there. I have spoken to 4 people and none are willing to correct the discrepancy of removing the transaction that CLEARLY shows a receipt and they are not willing to accept the receipt for the original ***** transaction which I still have. It is unethical to accuse customers of unreceipted returns when the customer hands a receipt. Case# *********, receipt numbers, and all information showing that both transactions are receipted. I am asking for TJ Maxx to correct the *** report and remove the erroneous unreceipted receipts and they are refusing to do so.

  Business Response

  Date: 09/20/2023

  Thank you for contacting TJX Customer Service

  We are sorry to hear that you are unhappy with our refund management program.

  When we allow a customer to do a non-receipted return it is a courtesy that we extend to our customer base, as we are not required to accept returns without a receipt. Our Return Policy that can be found on the customer service sign in each of our stores states that returns may be limited or declined based upon our refund verification systems which are used to process and track returns.
  
  We greatly appreciate your business and loyalty to our Company, but we have designed this refund program to treat every customer the same regardless of factors like the amount of money spent shopping with us. Once declined at our registers any future returns would only be able to be returned with the original receipt. To help handle our refund management program we work with a company called Appriss.  For further questions, you can contact Appriss directly at **************.
  
  Again, thank you for writing. We encourage you to hold onto receipts for future returns.

  Sincerely,

  *****

  TJX Customer Service

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  On both instances, I did show a receipt to the customer service representative at the counter. The customer service representative erroneously marked it as unreceipted return and I am here providing PROOF of the receipts I submitted to the cashier.

  I am requesting for TJ Maxx to remove off the *** the two returns that have been ERRONEOUSLY classified as returns without receipts.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 09/24/2023

  Thank you for getting back to us,

  We are sorry to hear about your dissatisfaction with your return. We have researched this with our ***************** team and suggest you save your receipts for all future returns.

  We appreciate you taking the time to write and consider this resolved and closed.

  Sincerely,

  *****

  TJX Customer Service

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Again, in both occasions a receipt WAS PROVIDED to the cashier. This was an error on TJ MAXX's behalf. I DID keep the receipts and I DID provide the receipts. Both receipts have also been previously attached to this complaint. TJ MAXX needs to REMOVE those two erroneous entries off the *** report. 

  Accusing a customer of something THEY HAVE NOT DONE! due to poor employee training is wrong and not good business. 

  I want both RECEIPTED transactions that were erroneously marked by your cashier as UNRECEIPTED removed from my *** report. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:09/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the pandemic, a representative placed the amount in credit under the pandemic assistance. I was told the account was closed and I can repay the amount month to month without interest. I was never told any payments after the account was closed were reported to credit reporting companies and furthermore negatively impacting personal credit. I have continued to make payments and contacted representatives without help. They inaccurately informed me about the information regarding a CLOSED account and that they treated this as an open account minus interest.

  Business Response

  Date: 09/17/2023

  Dear ******,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  Corporate ****************

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Emilie

   

   

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The return policy isnt very clear. They say if you return after 30 days you can get store credit. However they know scan your license and then flag you acting like youre stealing from the store when you do have a receipt over 30 days. The items are on the receipt and takes or stickers on the item. Its unacceptable that they wont take back the items. The return policy isnt write. Anywhere clearly.

  Business Response

  Date: 09/10/2023

  Dear ****,
  
  Thank you for contacting TJ ********************* regarding our refund management program.
  
  We regret you frustration with our return policy. When we offer non-receipted returns to our customers, it is an additional courtesy that we extend as we are not required to accept returns without a receipt. We want you to understand that the restrictions we have in place for non-receipted returns serve as a security measure for us, to prevent fraud and other abuses of our generous return policies.
  
  Our return policy, along with the terms and conditions, can be found on the customer service sign at each of our stores, on the backs of our gift cards, and on our brands websites.
  
  Of course, you are able to make returns with a receipt, however any future unreceipted returns to our stores will still fall under the terms and conditions of our Return Policy.
  
  We greatly appreciate your business and loyalty to our Company and wish you all the best.
  
  
  Sincerely,
  
  *****
  TJ *********************

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I visited HomeGoods at **************** in Glendale ** on 8/22/23 and I was disappointed with my experience. I normally rely on TJX stores for ******* imported teas specifically ********* Teas. When I went on my recent trip I managed to find 3 boxes but they were marked $9.99 on each box. I figured that it had to be a mistake, and took it to the register for a price check. The store associate scanned the tea and it showed up at its regular price of $3.99 on the store scanner. The store associate took it to the manager and asked if it was the last of it. I said yes, and the manager said the price was right since it was the last items on the shelf. This is incorrect information because I had purchased a box of tea earlier this month for the same $3.99. I even went to a Marshalls on 8/24 and purchased 5 boxes at $3.99. I would like a refund of the $2.00 I wasted for paying for parking since I did not leave with my intended item. Lastly, if items are mislabeled price wise I should have been able to get a price match off the basis of the store scanner. I have attached a picture of the receipt from the store parking lot and the price of the tea from Marshalls purchased on 8/24.

  Business Response

  Date: 08/29/2023

  Dear ***************,
  
  Thank you for contacting HomeGoods **************** regarding our pricing policy.
  
  It is possible to see the same item in our store at a different price due to the fact that our buyers may purchase the item at a better price at a different time of the year, which allows for us to offer it to our customers at a better price.
  
  Additionally, markdowns are taken on items based on when they arrived in the stores and not necessarily based on the items themselves. This is why you may see one item marked down and another of the same item marked at the original price. We hope this clears up any confusion.
  
  If you would please respond to the email we sent to you from our **************** team with your full mailing address we will gladly send you an egift card in the amount of $5.00 as a token of our appreciation for being a loyal customer. This may be used in any of our stores and online at tjmaxx.com, marshalls.com, homegoods.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.
  
  Again, thank you for taking the time to write. You are a valued HomeGoods shopper, and we hope to see you in one of our stores again.
  
  
  Sincerely,
  *****
  HomeGoods ****************

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2023, I attempted to make a return to the Marshalls listed in this complaint. My return was accompanied with a receipt and within the 30 day timeframe. I was told that my item had a yellow tag which meant it was a final sale. Id previously been told that the yellow tag indicated final markdown. I requested to speak with a manager but was told that she was busy working on a truck. I asked the cashier for the managers name, she write down k. I asked for her real name, the cashier (*****) advised me that she did not know her REAL nor FULL name. I requested the corporate office number. I called the number provided and spoke with ****. I advised him of the incident. He asked me if the yellow tag had final sale on it, I advised him that it did not. He stated that it was not a final sale item. He took my contact number. He indicated that he would contact the store and have the store manager make contact with me, which has not happened. Im unaware if a store manager being able to make policies for an entire retail chain without properly notifying the consumer.

  Business Response

  Date: 08/27/2023

  Dear ****,
  Thank you for contacting Marshalls **************** regarding your experience in our **********, ** store.
  
  We were disappointed to learn the store did not accept your return. 
  
  If you would kindly respond back to the email we sent you via our **************** department with your full name and physical mailing address, we would like to send you an egift card in the amount of $20.00 to reimburse you for the $10.00 item and any inconvenience. This egift card may be used in any of our stores and online at tjmaxx.com, marshalls.com, homegoods.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days after we hear back from you.
  Again, thank you for taking the time to write and for bringing this to our attention.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a rug from HomeSense on Nov 22 *****. As it was a jute rug (a summer deco), we did not begin to use it until June. When we did, we noticed dust ***** in the family room as well as mild allergic/sinus issues with my asthmatic son. As the only change was the rug in the room, went to return it at the same store. They reviewed the rug, receipt and asked for the tag/label. Told them no labels were on rug (like a brand) but that there was a tag that I had removed when I put it out for use. Couldn't find tag, so called the store. Advised to contact TJX headoffice with the receipt info as the office would be able to get more details to verify that the rug bought was what I was seeking to return. Called TJX, explained case, sent pics of rug and the receipt on July 31. On Aug 8, they came back stating that the rug was in "unsellable condition". I responded stating that it was not used for more than a few days, that it is made of jute which explains the "look", that it was giving off dust and this was the condition it was sold in. I.e. if it is in "unsellable condition" now, then it was in "unsellable condition" in the first place and should not have been sold. Also note that the store inspected the rug and there was no concerns on the condition of the rug. I informed TJX that I would like to escalate the situation as there is nothing i could do with the rug. It is not good for indoor use and it is not practical for outdoor use. Plus it is costly enough that I just can't throw it out. *** came back on Aug 18 stating that "due to time ***************** of the merchandise, that there is nothing they can do". This is beyond frustrating as there is a new reason being added each time (lack of tag, to condition of rug, to timeframe). I informed them that I would proceed with a formal complaint but no process other than going through the same customer service, on which i have no confidence. Just want to get rid of the rug and get my money back.

  Business Response

  Date: 08/28/2023

  Thank you for contacting TJX Customer Service

  ********** has assessed the rug which you are attempting to return.

  The return policy of ********** indicates that a merchandise must be returned in a sellable condition, with receipt and tickets. While the merchandise is no longer in a sellable condition, they will make an exception and accept the return onto a gift card.

  They will be contacting you directly to do this.

  Sincerely

  *****

  TJX Customer Service

  Customer Answer

  Date: 08/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I am still stumped as to why they keep stating it isnt in sellable condition. Because it is in the same condition that I bought and if they are correct, then it shouldnt have been put in the store and sold to be in the first place. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 430pm on 8/20/23 the cashier said the price was not on the ball. I said it was 3 but will gladly grab the 3 dollar ball so I would have a ball with a price tag. Instead, she had a employee verify. Mind you I know they get multiple items at different times so items can be the same and be priced different... She then said, yes, it is 3 dollars. Then we continue to wait and then she has the other employee come with 2 *****, one 4 dollar and one 3 dollar. We want the 3 dollar ball. So why not just give us the 3 dollar ball. She proceeds to price the tag less ball for 4 dollars, charge me 4 and then when I went and grabbed the ball, spoke to a manager for refunding the 4 to buy the 3, she didn't even try to understand why I wanted the exchange. She didn't even see why what her employee did was wrong. Why, when we ask for a 3 dollar ball, give us a 4 dollar ball, seriously! It could have been fixed if you just listened to me the first time! I am furious and believe these people need to be retrained. Not fired but retrained. Not written up, but retrained. This is clearly a training issue that needs to be addressed. I would like to be informed about the retrain and that it will actually happen so that tjmaxx doesn't get bigger issues in the future because as a whole, tjmaxx is great and doesn't need someone to try and sue ***

  Business Response

  Date: 08/27/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your experience in our ***********, ** store.
  
  We were disappointed to learn about the poor service you received. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, *****, for her review and attention.

  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  
  TJ *********************

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment on my credit card that I have with TJMax.It was for 67.00.Due to the fact the check cleared electronically my bank does not have a physical copy of the check. The funds drafted from my account on7/25/2023. I mailed and faxed a copy of my bank statement that was not good enough so I faxed a letter and statement with the fed tracer number I received a letter saying I would not be charged for the amount while they investigate the matter but if they can't find the payment I would be responsible for it!! I am not paying this again. I have cancer and health issues and between Doctors appointments I am running to the bank for more proof meanwhile I am waiting for them to finish investigation

  Business Response

  Date: 08/20/2023

  Dear ********,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  Corporate ****************