Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  TJ Maxx

  247 Northern Lights Plaza Syracuse, NY 13212

• 

  Winners Apparel Ltd.

  2305 McPhillips Street Garden City Shopping Centre Winnipeg, MB R2V 3E1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased merchandise at Marshalls.com and didnt receive my merchandise. Contacted customer service multiple times and they lied to me about processing refund. The agent said she processed refund and it will appear on my card. Called them again and another agent said previous refund didnt pass through but confirmed that she processed new refund. This situation repeated again multiple times. I didnt received merchandise but they took $215.49 from my credit card.

  Business Response

  Date: 08/20/2023

  Dear ******,
  
  Thank you for contacting ************************** regarding your online order.
  
  We have passed your comments on to the appropriate people, and you will be hearing back from someone shortly.
  
  We appreciate your patience while we research this further.
  
  Sincerely,
  
  *****
  **************************
  

  Customer Answer

  Date: 08/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/17/2023 I experienced the most horrible treatment from your ** Maxx employees in the 10 years I have been a customer, so I decided not to buy nothing else from ** Maxx until the below situation is taken care of. A lady ********* employee gives me a gift card saying for non receipt items which was a lie when I showed that ** Maxx rep. the ** Maxx receipt, but the tj Maxx tag had come off, but they gave me $12 on a gift card when nothing on the receipt was $12. In the past the ** Maxx rep would get a number from the inside of the pants and match it with receipt, but this representative didnt even look. Then I had a tag that came off the top and they wouldnt return the top and gave me the ticket back. Then the tj Maxx employee seems to be part of this criminal plot going on against me where they have hacked my phones and contact employees of where I am going and have them releasing some burning debris which cant be seen during the day and has caused burning spots on me. This female ** Maxx employee released some of that burning debris on me, and after she did this, I took a picture of her, and she didnt like that!

  Business Response

  Date: 08/20/2023

  Dear ******,
  
  Thank you for contacting TJ ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond back to the email, we sent to you via out *************************** with your full mailing address and a copy of your receipt for each item, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJ *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Malfunction in Payment Website: TJX Companies for Synchrony, TJ MAXX Credit Card My bill for the month was $78.45 1. On or around August 11th I sat at a desktop computer and logged into my tj maxx account to pay my credit card bill. I entered the numbers and I looked closely, had to go back and make sure the decimal was in the correct place. You enter the numbers into their box and they pop onto the screen with the decimal there. Before I hit 'proceed' I noticed the payment amount was $7845.00 / not the $78.45. I back-spaced my numbers and then i went forward with the payment.2. On August 14th I noticed my bank account was negative. TJMAXX Synchrony tried to pull out the $7845.00!! For this effort I was charged an extra $35 from my bank.3. On August 15th I talked to the bank on the phone. There was nothing they could do. I also called tj maxx and they told me it was all with the bank. 4. THAT SAME DAY I PAID the correct amount- $78.45 with a different card. This brought my balance to ZERO! I immediately asked the phone rep to close my account with this company.5. On August 17th, even with the balance paid off, TJMAXX/Synchrony tried to process ANOTHER $7845 payment! Here again I was charged an extra $35.6. This SAME problem happened to me in May or June. I can go back and find additional evidence from bank statements if needed. I had to pay overdraft fees again at that time.PROBLEM: I believe this is a problem or a glitch in the software. This software should run so no payments can EVER be processed that exceed 200% of the current balance owed.RESOLUTION REQUESTED: I am requesting $105 from TJMAXX/ Synchrony to cover three of my overcharge fees.Evidence Attached: 2 screenshots of the large charge/ 8/14 & 8/17 plus one screenshot of the email with dates of 8/15 for payoff date.

  Business Response

  Date: 08/20/2023

  Dear ****,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  Corporate ****************

  Customer Answer

  Date: 08/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/23 I purchased a f**** pack pocketbook from Marshalls for $9.00 on clearance. On 8/17/23 at approximately 5:45PM I tried to return the item with my receipt and the *************************** tag still attached to the item. The manager stated that it was not their merchandise and refused to issue a refund. The *** numbers on the Marshalls tag matched the *** numbers on the receipt. This was exactly how I bought the item. There were no restrictions on returning a clearance item and this was not the issue.

  Business Response

  Date: 08/20/2023

  *****************,
  
  Thank you for contacting TJ *********************.
  
  We were disappointed to learn the store was unable to accept your return.
  
  As a customer courtesy, we are sending you an egift card in the amount of $9.00 to reimburse you for the bag. This may be used in any of our stores and online at tjmaxx.com, marshalls.com, homegoods.com, and sierra.com. It will be sent in a separate email from ******************************* within one - two business days.
  
  Please be aware, all future returns will need to be approved at and returned to one of our stores.
  
  Again, thank you for taking the time to write. 
  
  Sincerely,
  
  
  *****
  TJ *********************

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   In order to resolve this issue I would like a full refund of the amount paid to you. I was within the time frame allowed for a full return to the card I used for purchase. I adhered to your store policy for returns and expect you to adhere to the policy as well. I will return the merchandise  to you as well. I do not want a credit at your store. 
  Thank you,

  *****************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent this documentation at least 3 times via the message feature on TJ ******************** Nobody reads it or is competent enough to understand the company already confirmed my return was received in July and hasn't processed my refund in over a month. This is my second time having this experience with another online order within 2 months. Stop outsourcing your customer service to incompetent and undertrained overseas employees who do not read the attached documents and regurgitate the same SOP without actually fixing the issue. Refund me immediately or I will be charging you interest and getting a lawyer.

  Business Response

  Date: 08/20/2023

  Dear JV ,
  
  Thank you for contacting ************************** regarding your online return.
  
  We have passed your comments on to the appropriate people and you will be hearing back from someone shortly.
  
  We appreciate your patience.
  
  Sincerely,
  
  *****
  TJX ****************

  Customer Answer

  Date: 08/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  Ill accept the response when the money owed to me is credited to my account, and not months out. This is ridiculous it takes this long to process a simple return youve both received and confirmed you received in early July.

   

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow on May 3, 2023 $1,358.90 was charged to my *********** Savor credit card at Home Goods on *****************. in *********, **.. When I called the store to advise them that I did not make a purchase for that amount, I was told it was for a 7 piece outdoor dining set. I never purchased that, however my credit card chip was used. My credit card was never out of my possession. I was also told by the manager of the Home Goods that during the same transaction there was a return of $29.99 for a flamingo. I have never bought a flamingo. I reported the incident to *********** but they have refused to believe me. They say that I benefited from the transaction. I certainly did not. I called Home Goods again and asked them to look at the surveillance tape. They would not. I even sent them my picture. I called the ************** who told me to call the **** I called the *** who told me to call my local police in Pa., who then told me to call the *************** Finally an investigator from Manatee called Home Goods who said the tapes from both transactions are either erased or not visible. They refuse to do anything more. Home Goods was very uncooperative and *********** was rude and unwilling to help. I even called Home Goods corporate office and all they said was that was their policy. I am out $1,358.90.

  Business Response

  Date: 08/20/2023

  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.

  Sincerely,
  
  *****
  HomeGoods Customer Service

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14,2023, I went into home goods in ****** **. I went to purchase a lamp that had ***** displayed. The lamp was too high to reach so I asked for assistance from a store employee because I wanted to purchase it. The employee comes over and says, thats the wrong price, someone put the wrong price on this lamp. I said, I want the lamp and thats the price displayed please get a manager. The manager comes over and says we dont go by that tag and immediately removes it from the lamp. He said that is supposed to be 1*****. I said the law says I should pay what is displayed, he said I am not honoring that. I asked for his name and he refused to give me his name and walked away. I then witnessed him put another tag on the lamp for 1*****. He was rude and dismissive and I am deserving of the lamp in which I sought. I provided a picture of the first lamp where they removed the price after I asked to buy it for the displayed price and then 10 other photos showing the blue tag on several lamps. The manger said they do not honor those tags. They were all over the store. I want the lamp for the displayed price of *****.

  Business Response

  Date: 08/20/2023

  Dear *****,
  Thank you for contacting Homesense ****************.
  
  Customer courtesy and convenience are very important to us, and we apologize if you feel our price verification/ticket check procedures were not handled properly. It is our policy to sell merchandise for the correct price at all times. If a pricing error is detected, a manager or associate will be called to verify the price of the merchandise. Please note that a price check will be done if the ticketed price appears too high, or too low.
  
  In order for us to remain consistent in our stores, we must stand behind this policy and hope you understand our position. Please be assured that we have discussed your comments and concerns with the Store Manager, ******, for his review and attention. Again, thank you for taking the time to e-mail us and for bringing this to our attention. If we can be of any further assistance, please contact our *************************** at **************.
  
  You are a valued Homesense customer, and we look forward to better serving you in the future.
  
  Sincerely,
  
  *****
  Homesense ****************

  Customer Answer

  Date: 08/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********** was returned, I received email confirmation of the return and was advised I would be receiving a refund in 5-7 business days and yet no refund! Please issue my refund asap

  Business Response

  Date: 08/20/2023

  Thank you for contacting ************************** regarding your online order.
  
  We have passed your comments on to the appropriate people, and you will be hearing back from someone shortly.
  
  We appreciate your patience while we research this further.

  Sincerely,

  *****

  TJX Customer Service

   

• Initial Complaint

  Date:08/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-30-23 I placed an online order on the ** Maxx website for a total of $100.83. Order #: **********. When the items arrived, the jewelry items were fine but the clothing sizings were way off and fit horribly. The website advertises "Easy Returns" so I opted to go to a local store for a simple refund on 3 clothing items. The cashier was new and had another cashier assist. The tenured cashier proceeded to tell me I would be getting merchandise credit because I used Paypal. I explained that the Paypal was linked to a debit card and that all major stores I've shopped online just refunds back to the method of payment including Paypal purchases..She was a bit a ***** and rude and didn't explain much on anything else so I told her to cancel the return started since I would research this return policy on my own. Later when I looked at the back of the packing slip it stated returns via paypal would receive merchandise credit IF returned to a store. I figured full refunds are only by mail so I planned to box up the items and ship them back during the week to get my money back. Someone later advised me that a $10.99 "Shipping Fee" is debited again from your refund. This is outrageous and deceptive. NO WHERE ON THE PACKING SLIP is this mentioned. Only by going back on the website after reading through varous tabs of info one would finally see this. Why is this and why isn't this on the packing slip? **X is the only company that decides not to be transparent enough throughout the online shopping experience with this bogus "EASY RETURNS" advertisement. Why are these important details not highlighted on the checkout page? I would have used the debit card number instead of using the same card linked to Paypal instead of going through extra hassles, a rude cashier and then still end up losing money. I rarely shop on this particular website and never again, now I'm losing 1/3 of my money from a return. This is not a good business practice. How can I get a full refund?

  Business Response

  Date: 08/06/2023

  Thank You for contacting TJ Maxx,

  We regret any inconvenience this has caused.

  Our return policy for online orders is outlined here: ******************************************************************************************************.

  Once you return your order and a refund is issued, please call our customer service at **************. We would be happy to refund the return shipping fee to you as a courtesy.

  We appreciate your reaching out. We are happy to help.

  Customer Answer

  Date: 08/07/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response in reference to  to complaint #******** and I did receive a follow up voicemail today from TJX customer service confirming that I will receive a full refund after the item is shipped, so the $10.99 will be refunded as a courtesy. The packing slip is not thorough enough in info and it should mirror the website (and be more highlighted( which would help. The item was shipped as of today so the issue will be considered resolved. .
  

  Regards,
  
  *************************

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with this creditor. I have asked this creditor to provide proof of any account and they have failed to do so. I asked that this be removed from my account immediately.

  Business Response

  Date: 08/06/2023

  Dear *****,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *****
  Corporate ****************