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Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The TJX Companies, Inc. has 363 locations, listed below.

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    Customer Complaints Summary

    • 457 total complaints in the last 3 years.
    • 186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned 3 items (3 sets of curtains) to the TJMAXX/Home Goods located at ************************************************************* on 1/20/23. They were originally purchased on 1/14/23 (6 days prior to the return) at the same store. The cashier issued the return without issue. The next day when I was reviewing the receipt I saw that I was only issued a return for 2 of the items even though 3 items were returned. I called the TJMAXX store and was told I would have to return to the store (which is very far from where I live - not the normal TJMAXX I shop at) and that there was no guarantee they would give me a refund since I no longer have the item (because they have the item because I returned it the day before). I told them I was not going to drive 30 miles to maybe get a refund. I asked to speak to a manager. I was put on hold for a couple of minutes and then I was hung up on. I called back again and asked to speak to a manager. Again I was placed on hold and after a couple of minutes hung up on again. I called a third time and was transferred a few times to people who were not the manager until I finally decided to hang up and file a complaint. Everyone I spoke to on the phone at this TJMAXX was unhelpful and just plain rude. I shop at TJMAXX all the time near my home in ********* ** and everyone is always nice and helpful. I am owed $31.42 ($28.99 + tax) for the item I returned and did not receive a refund for. I have the original receipt and the refund receipt (if these items are needed I can send pictures). I purchased these items with my TJMAXX credit card (which I use all the time). This is the first time I have ever had an issue like this and this is the first and last time I will ever shop at this particular TJMAXX location.

      Business Response

      Date: 01/22/2023

      Thank you for contacting TJ ********************* regarding your experience in our *********, ** store.

      We were disappointed to learn about the poor service you received from this store. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you. Please be assured that we have discussed your comments and concerns with the Store ******** ********* for her review and attention.

      Also, we are sending you an egift card in the amount of $60.00 to reimburse you for the monies you have not received and any inconvenience. It will be sent in a separate email from ******************************* within one - two business days.
      Again, thank you for taking the time to write and for bringing this to our attention.

      We hope we have the opportunity to better serve you in the future.

      Sincerely,


      *****
      TJ *********************

      Customer Answer

      Date: 01/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to TJ Maxx about 11 months ago and they tried to double charge me for an item. It was (probably) an honest mistake, but the fact that they don't show you the screen when they ring you up is hella SUS. Every other place has a screen that will pull up each product when it gets scanned. They have really big screens for credit card transactions, there's no reason why they can't display a list of your products on those.

      Business Response

      Date: 01/22/2023

      Thank you for contacting TJ Maxx ****************.

      We appreciate your feedback on our registers and their displays and have passed your comments on to the appropriate people.
      If you have any issues with incorrect charges, please let our **************** team know by calling us M-F 9AM-6PM EST at **************. We will be happy to assist with that.

      Sincerely,

      *****
      TJ Maxx ****************

      Customer Answer

      Date: 01/22/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a credit card with the company prior to that I asked if it wasn't approved would it affect my credit they said no however it did needless to say I'm not happy about it therefore I want to file a dispute.

      Business Response

      Date: 01/13/2023

      Dear *********,

      Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

      As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

      You are a valued TJ Maxx customer, and we appreciate your inquiry.

      Sincerely,

      *****
      TJ *********************

      Customer Answer

      Date: 01/14/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from this establishment on Jan 4, 2023 and returned to the store to return it as it did not work for what I needed. I had the receipt in hand and the store manager refused to issue me a refund citing I needed the debit card presented. There is absolutely nothing in their return policy that states you must have your form of payment used AND your receipt to receive a refund. I used contactless payment and did not have my phone at the time. The receipt clearly states debit was used which most stores will either refund to the card on file without it being present or issue a cash refund. They offered neither of these options. If this is their policy, this should be clearly stated within their refund policy online, in store and on their receipts.

      Business Response

      Date: 01/13/2023

      Thank you for contacting TJ ********************* regarding your experience in one of our stores.

      We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the e-mail we sent you with a copy of your full purchase receipt (top and bottom) and let us know if a store credit was offered it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.

      We look forward to hearing back from you.

      Sincerely,

      *****
      TJ *********************

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********,I am writing to express my frustration and disappointment with the handling of my recent order, number ***********. I was shocked to receive an email stating that my order had been canceled without any explanation or notification, and I was left in a difficult situation as I had intended to purchase the items as a gift for a friend.To my surprise, I received another email a few days later stating that my order had been shipped, but only one lamp was included. I immediately contacted your customer service representative and requested that the order be canceled, as I no longer needed the lamp and it was going to be shipped to my friend's house. Unfortunately, it seems that it was too late to cancel the shipment.I demand that the shipment be rerouted to my own address or that my credit card be refunded for the full amount of the purchase. I am extremely unhappy with the way this situation has been handled and the lack of communication regarding the cancellation and subsequent shipping of my order. I expect better customer service in the future.*********,*********************

      Business Response

      Date: 01/13/2023

      Thank You for contacting us.

      We regret any inconvenience this has caused. We have left a couple of messages on your contact # and welcome you to please reach out to our customer service at your earliest convenience. Our team can be reached at ************.

      We are happy to help!

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 23 I placed a order with tjmax online I was charged a total of $59.38 $50.00 from a gift card an $9.38 from my bank account at 6 pm I received a email stating that my order was cancelled. I was told by a customer service representative that I would get a refund for the payment in 7 to 10 days. I tried to contact tjmax but the office was closed at six. Then I started receiving emails saying that I was going to get a refund an a gift card. But all I've gotten was a bunch of lies it has been 7 to 10 days an I haven't received any thing but excuses. Marshalls an tjmax tried to give me a 15 dollars ecard. I'm owed $59.38 so the 15 dollars as a settlement is not exceptional . I'm tired of calling an being told that the card is on the way. The card was supposed to be mailed out on the 27 they just processed a tracking number but tjmax haven't sent my money back to my account nor the 50 dollars gift card.

      Business Response

      Date: 01/11/2023

      Thank you for contacting TJ Maxx

      We regret any inconvenience this has caused. We do show this has been fully refunded to a git card. You should receive the gift card in your mail withing the next ************************************************ any other way. Were happy to help.

      Sincerely

      *****

      TJ Maxx Customer Service

      Customer Answer

      Date: 01/12/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered. ***** continues to lie about giving me my gift card. Every day the claim my eGift card will be sent to my email but I don't receive it 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 01/17/2023

      Thank you for getting back to us.,

      We have confirmed on 01.17.23 the gift card has now been received. Thank you reaching out! Please let us know if we can assist in any other way.

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have TJ *** ****** **** and in good payment standing. Had my bank changed and because payment was drafted by old account in error, auto selected from TJ *** **** payment site, they closed my account. History had on time payment status and corrected within the week. Impacted ****** score by 44 points when not a late payment. Will not use synchronicity bank via TJ *** promoted ****** use. No longer shopping at TJ *** or affiliated stores.

      Business Response

      Date: 01/06/2023

      Dear Tj,

      Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

      As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

      You are a valued TJ Maxx customer, and we appreciate your inquiry.

      Sincerely,

      *****
      TJ *********************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for credit card in July 2022. I used the account that day and immediately paid it off. They never sent me an actual card and I just got it yesterday 12/14/2022 and they have closed my account before activisting My card for inactivity. When I spoke to rep one hung up on me and the other told me I had bad credit standing which is a lie the manager I spoke with told me that I should pay bills on time. This is very unprofessional

      Business Response

      Date: 12/30/2022

      Dear ****,

      Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

      As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

      You are a valued TJ Maxx customer, and we appreciate your inquiry.

      Sincerely,

      *****
      TJ *********************

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/26/2022 I was shopping for clothes at the ** Maxx in ***********. I entered the store around 7:00pm. After I finished browsing the racks, I proceeded to the fitting room (at almost 8pm). I count my 10 clothes to try on, the associate hands me the number tag, and I head back to try on my first set of clothes ( I have more in my cart and the associate sees this). While I'm in the fitting room (about 5 minutes after entering), I hear an announcement stating "The fitting room is now closed"...After I've finished with my initial 10 pairs of clothing, I go out to grab the rest that were in my cart outside the waiting room, to finish trying on all the clothes I picked out. The associate tells me that I cannot finish trying on my clothes...The store does not close until 9:30pm. Why is the fitting room closing an hour and a half earlier? Why not close the entire store? TJMaxx has majority clothing. Why would anyone continue to shop at this store when they can't try on anything.There was no signage stating the fitting room closes that early. There was no announcement while we were in the store stating that the fitting room would be closing at 8pm. The associate let me go back and try on clothes and said nothing to me about it and then wouldn't allow me to finish trying on my other clothes in the cart. I have NEVER heard of a store, that primarily sells clothes, CLOSING their fitting room ahead of the store closing...and an hour and a half at that.You all need to have a better system than this, because I Ieft my entire full cart at the store and bought nothing because of this.

      Business Response

      Date: 12/30/2022

      Dear *******,

      Thank you for contacting TJ ********************* regarding your experience in our *******, MS **************** were disappointed to learn you were unable to use the Fittingroom on your recent visit. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, ****, for is review and attention.

      As a token of our sincere apologies, we are sending you an egift card in the amount of $15.00, which may be used in any of our stores. It will be sent in a separate email from ******************************* within one - two business days.
      Again, thank you for taking the time to write and for bringing this to our attention.

      We hope we have the opportunity to better serve you in the future.

      Sincerely,


      *****
      TJ *********************

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The zip on my guess handbag that comes with wallet or change thong what ever its called I got for Christmas from my husband on 12/25/22 is jamming as u can see in video and pics of hubby try to take it back today 12/26/22 and the thing *** told they cant take see we did and we did not do it the zip is cheap my buddys grandma work outing zippers on this for a live and ever said the zip is trash and all I want is a replacement guess handbag and wallet or a similar guess hand bag and wallet I dont want the money back see it was a gift from husband and a handbag was what I really really want for Christmas so all I want to happen to get replacement guess hand back with wallet or what ever call that thing on it or a similar guess handbag and wallet thing please make it happen and do the rite thing seeing tenaciously tryed to blame us for it would take it back so I could get a different one if you dont have any guess handbags like the one I got or similar to the one I got thats guess you can send me a similar brand handbag that looks the same and has the wallet like the guess one it most a brand name one like the guess handbag or I wont take it thank and please please make this rite seeing this only thing I wanted from husband for Christmas so make it rite seeing ur store wont thank u

      Business Response

      Date: 12/30/2022

      Dear ********,

      Thank you for contacting ** *********************.

      We were sorry to hear that you had a poor experience with your recent purchase. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the e-mail we sent to you with a picture of the item and the ** Maxx tags or receipt, it would assist us in following up on this matter.

      We look forward to hearing back from you.

      Sincerely,

      *****
      ** *********************

      Customer Answer

      Date: 12/30/2022

       

      We dont got the takes to the handbag sorry  but heres the  heres pics of the  bag and receipt 

      Business Response

      Date: 01/03/2023

      Thank you for getting back to us.

      We see your gift card was ordered on 12/30/2022 and forwarded to your email on 1/3/23.

      We appreciate you taking the time to contact us and hope to see you in one of our stores again soon.

      Sincerely,

      *****

      Marshalls Customer Service

    The TJX Companies, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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