Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an outdoor chairs in May 2022, the wood started to discolor and pealing and moldy, I went to Homegoods to try to get a refund or do an exchange for something else, the manager there his name is ***** (he refused to give me his last name) said that they can't do anything about it because its last season merchandise and when I told him I don't want a refund just an exchange he said he can't do that, I paid $499.99 for two chairs that didn't last for a year.

  Business Response

  Date: 03/05/2023

  Dear ****,
  
  Thank you for contacting TJX Customer Service.

  We are sorry to hear the store was unable to accept your return. Please respond to the email we sent to you with a copy of your full receipt and a picture of the damaged item. We will gladly look into this further for you.
  
  Also, if needed, following is a copy of our return policy:
  
  Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only. Other restrictions may apply.
  Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
  
  A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJX Customer Service

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience in the dressing room of TJ Maxx ********** location, where an old white lady, *****, accused me of making other men uncomfortable by standing at the edge of the mens dressing room and trying to adjust my brothers clothes. He was getting a dress shirt for school and isnt too picky about his clothing, so I was there to make sure he picked out a quality piece. I stood at the edge of the dressing room, he was in the closest room before the corner turned, and she said that I was making the other men uncomfortable. However, I didnt even go into the room, turn the corner, or see any other men go in at all. She made me exit the dressing room completely and was very rude. As an ********************** student, Ive been coming to TJ Maxx all my life with my mom, and I believe that this experience does not uphold the experience TJ Maxx strives to uphold, as a family-friendly deal hunting store. I am disappointed in the actions of *****. I believe she should be fired, but if not disciplinary action needs to be taken.

  Business Response

  Date: 02/26/2023

  Dear Valued Customer,
  
  Thank you for contacting TJ ********************* regarding your experience in our **********, ** store.
  
  We were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, *******, for her review and attention.
  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  TJ *********************

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The female manager at ************************************************** is rude and not professional. While checking out one of the item had a large scratch on it so I asked if I can get a discount, the lady manager came and looked at it then give me a sarcastic look and said no. A no is ok but not with that kind of attitude, if you look at the ****** reviews for this store almost all the one star reviews are complaining about this manager being rude and disrespectful. TJMaxx need to do something about it so costumers can have a better experience at this store.

  Business Response

  Date: 02/19/2023

  Dear ****,
  
  Thank you for contacting TJ ********************* regarding your experience in our ****, ** store.
  
  We were disappointed to learn about your unpleasant experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, *****, for her review and attention.
  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  TJ *********************

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ***********, ** location on December 24, 2022. I purchased $200 worth of items. Per usual, at checkout I was asked if Id like to apply for a credit card and save 10% on my current purchase. I asked the cashier if the inquiry was a hard pull on my credit. She had to ask the shift leader and I was assured by both of them that it would not do a hard pull on my credit. I didnt think I would be approved even though Ive been diligently cleaning up my credit the past few months, but I thought who couldnt use 10% off on Christmas Eve? Of course, I wasnt approved and to add insult to injury, the 10% discount was only given upon approval. The cashier clearly stated would you like to apply and save 10% today. She didnt say if approved. I didnt even get to the parking lot when I got a notification from Experian. The credit score that I worked so hard to increase by 112 points in 6 months instantly dropped **************************************** I filed a complaint and was contacted by customer service who said that they would have the hard pull reversed within 30 days. Well 30 days and 3 weeks later my score hasnt budged. I called customer service this evening and was told that they dont even do such a thing as reversal inquiries. So that makes the THIRD TJ Maxx employee who lied to me. All I want is for them to do what they said they were going to do. And maybe train their employees the difference between a hard and soft pull. Who knows how many people theyve done this to. I know these stores have contests on who can get the most customers to sign up but messing with someones credit by misleading them is wrong. If I can attach a picture *** post one of the voicemail I got regarding the reversal

  Business Response

  Date: 02/12/2023

  Dear ********,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  

  *****
  TJ *********************

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************ Did not ask me if I wanted to apply for a credit card, they did not lie to me about the discount, and they did not lie to me about the inquiry not being a hard pull, TJ Maxx did so I dont understand why they expect Synchrony to deal with the complaint. Its unfair for TJ Maxx to push the problem to them. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 02/26/2023

  Thank you for getting back to us.

  We would like to assure you that your comments and concerns have also been brought to the Store Managers attention for their review.

  Should you have any additional questions or concerns please feel free to contact our **************** team M-F ******* EST at **************. Any Representative will be happy to help.

   

  Sincerely

  *****

  TJX ****************

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I dont understand how bringing it to the store managers attention is going to help me at all. The store manager is who told me applying wouldnt affect my credit. It turns out that no one can reverse a credit inquiry like the other lady from ********* promised to do. Thats 3 employees who intentionally lied to me. No trust. At this point I wouldnt accept a limitless card with no fees. How is this company going to compensate for the 13 points on my credit I lost? 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a loyal card holder member for the TJMaxx rewards credit card. I received a total of 17 reward certificates from the credit card company based on my shopping history. They advertise rewards for every $100 you spend at their participating stores. My purchases were made at my local Home Goods store. The certificates were issued in 2020 and 2021 during the pandemic. I was not visiting public places due to Covid and due to the fact that I am immunocompromised. I recently tried to use the reward certificates in the home goods store for my purchases and was told they were not active. I called tjmaxx reward credit card and was told they have been redeemed. This is not true nor accurate, in fact when they are used or redeemed it is their practice to retain the paper reward certificate at the store. They do not give it back to you. I am providing the certificate numbers for all 17 certificates in question. As a customer, I feel this is deceptive business practice and a bait and switch approach. No notification via email or mail correspondence was ever provided to make me aware that these certificates would become inactive. I am asking for an investigation please as I feel I've been deceived and treated unfairly as a loyal customer. I may be reached at phone no. ************. Certificate numbers ending in : ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** *****

  Business Response

  Date: 02/12/2023

  Thank You for contacting us regarding your Rewards Certificates.

  If you would kindly contact our TJX **************** team at ************** M-F 9AM-6PM EST any one of our Representatives will be happy to research the history of these certificates and re-issue any expired certificates for you.

  Sincerely,

  *****
  TJX ****************

  Customer Answer

  Date: 02/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:02/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase back on February 1, 2023 and have no update that I this been shipped. When I try to look it up on there website it says my order does not exist. When I try to reach out which I have tried 4 times now no one answers. I want answers!

  Business Response

  Date: 02/17/2023

  Good day,

  
  We show this order was delivered on 02/09.  We have left a voicemail at the number provided.  Please reach out to our customer service team if you need further assistance.  Were happy to help!

   

  Thank you, 

  *********
  TJX Customer Service

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought items worth $500 odd from TJX maxx stores and returned part of the items for that, however due to staff mistake the refund was not in the original method of payment, though we requested for it, now what TJX did is charges us for the return and never gave us welcome offer and points for purchase for these points, Currently we are sitting at 661 points negative for TJX Maxx, we contacted customer care and they refused to correct the issue as well

  Business Response

  Date: 02/05/2023

  Dear *****,

  Thank you for contacting TJ Maxx Customer Service.

  We see you have spoken with a ******************* Manager regarding your points issue.

  He has advised you received rewards points for the $11 purchase you put on your TJX Rewards card. The rewards points were deducted when a $143 return was done to the card which is why you have negative rewards points. You had mentioned the original purchase was put on your Chase card which would not earn you rewards.

  If you have additional questions, please contact ******************* directly at **************. They will be happy to assist.

   

  Sincerely,

  *****

  TJ Maxx Customer Service

  Customer Answer

  Date: 02/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [there is no resolution, the same staff from *** Maxx applies for the card and does not apply rewards on the card, also the same staff returns the items and this time they decide t put it on the card to take away discount as well as points, seems they are trained to penalize the client for returned item, they are heavily advertising that there are x points and promotions if you use *** maxx card but when you apply for it after hurting the credit you get nothing, rather you end up paying for rewards from your pocket, this is the staff mistake or it was for a purpose but we as a customer is paying for it, this is means additional revenue for the *** Maxx if it is at the cost of customer does not matter, there card is being sold.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 02/12/2023

  Thank you for getting back to us.

  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** For questions regarding your account or rewards, please contact them directly at **************.
  
  To speak directly to a Representative, you may hit # when asked for your account number and then will be prompted for your social security number. If you do not enter any numbers, you will be transferred to an agent directly. 

  Sincerely,

   

  *****

  *** Customer Service

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I have called twice to the bank and they keep on directing me to TJX team and no one provides a solution. They only say what has happened is correct and dont ask for correction

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 02/15/2023

  Thank you for your reply.

  The *** Rewards Credit Card is administered through ******************** I was pleased to hear that our Dedicated *** Specialist, *************************, was able to speak with you via phone to address your concerns. Reward points are only earned on purchases made using the *** Rewards Credit Card. If you made a purchase using your Chase card, points would not be earned on that purchase. It is my understanding that at this time the reward points on your account are correct.

  If you need further assistance, please contact ************************* directly at ************.

  Sincerely,

  *****
  *** Customer Service

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There is no one who spoke to me. This is false information provided by TJX [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $63.51 was my total. This is in regards to a product that was $29.99. While shopping I came across a ****** brush blow dryer. The box was absolutely destroyed and when looking into the box the protector sleeve was missing. There was another box so I opened it to see if it was supposed to come unprotected or not. Upon seeing the new box that was I damaged and unused I had asked one of the clerks if it could be marked down and she respectfully said to bring it to the front and ask them. After finishing shopping I went to check out and the male who was my cashier was amazing no complaints to him. Then when asking and explaining the situation to the woman who would be able to mark it down gave me complete attitude and looked at me like I was stupid. I said that I would take it home and sanitize it if I was able to get it at a better price. She than with a horrible attitude said she would mark it down to $27 and I laughed a bit and said no thank you Ill just buy the new one but can I speak to your manager I dont like how I was treated. The manager came up and she was just as rude as the other lady and tells me that it cant be marked down at all even though the box was destroyed and it was missing the protective sleeve. But the other lady said she could mark it down. I got extremely frustrated and said thank you have a nice day. I did purchase the brand new in opened box for $29.99. ***** 3 **** 1/27/23 at 11:34:37

  Business Response

  Date: 02/05/2023

  Dear *******,
  
  Thank you for contacting TJ ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back and let us know what store you were in, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJ *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/23 I visited HG's in ********* ** in search of two table lamps. While browsing the lighting aisle I noticed two lamps with red tags that would perfectly match my current color scheme. I placed the two lamps in my cart and proceeded to browse the store picking up 3 more items. After patiently waiting in line for approximately 20 to 25 minutes I proceeded to cashier 7 as the cashier was ringing up my items I notice that one of the white lampshades had dark marks so I asked the associate if he could give me a discount he replied yes and called for the manager. He showed the manager the discoloration and to my surprise, she blatantly stated with a smug look that I changed the price tag on the lamp and that it wasn't marked down. I was appalled that I was being accused in front of the other shoppers and employees of changing the tag so I asked her to run the camera because what she is accusing me of is further from the truth and she was displaying overt racist tendencies. The manager ********* became unhinged and rudely stated that she was going to charge me the original price of $129.99 vs the red tag of $89.99. I stated to her absolutely not and until she views the store camera I was going to pay the red tag price listed then she blatantly stated that groups of people come in all the time and switch tags on the items so I replied I'm not groups of people and that has absolutely nothing to do with me. After being embarrassed by this unhinged, overt racist, manager I told her that I'll be in contact with corporate regarding her unprofessionalism, hostile tone, threatening demeanor, and racist accusatory nuances towards me as a woman of color. This is unacceptable and I'm contemplating contacting a civil rights attorney because I was falsely accused of modifying the lamp to a lesser price and discriminated against due to my skin complexion.

  Business Response

  Date: 02/01/2023

  Dear *****,
  
  Thank you for contacting HomeGoods regarding your experience in our *********, ** store.
  
  We were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. 
  
  We understand you have spoken with the Store Manager, *****, and this has been addressed.
  
  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  We hope we have the opportunity to better serve you in the future.
  
  Sincerely,
  
  
  *****
  HomeGoods ****************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 23rd - I went to the ** Maxx located ************************************************************** . Over the holidays I purchased 2 body scrub sets as gifts . Both of these scrubs had MOLD in them( located on the protective cover of all the scrubs). The stores return policy shows that returns are acceptable with a receipt or tag until the 25th . In this case since these sets were gifts to others I removed the tags and I do have the receipt. The manager informed me that she is unable to take the moldy scrubs back. I asked her if a work around could be to find a similar item in the system and offer a store card . I was told no because all the holiday items have been priced out . While I have no quarrels with the store manager , I am very much disappointed and disgusted that even tho both of these sets had mold , a system over side could not be met . I purchased products that are meant to be used on the skin that has mold from a multi million dollar store ????? I frequent this location but I can say that with certainty that I will never spend another dime at this location or at any other ** Maxx location !

  Business Response

  Date: 01/29/2023

  Thank you for contacting ** ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that the store was unable to accept your return. Our policy requires that we verify that all merchandise being returned to us is merchandise that was sold in our stores. To verify merchandise we require the ** Maxx tags or original receipt.
  
  If you would kindly e-mail us back and let us know what store you made your purchase in, the date of your purchase, the full amount of the purchase, the price paid for the scrubs and your email address, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  ** *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST