Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners/Homesense

  646 Gardiners Road, Unit 16 Kingston, ON K7M 3X9

• 

  Winners Apparel (Canada)

  12101 72 Ave Surrey, BC V3W 2M1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/2025, I initiated a return at the ** Maxx store in **********, Al. The item was purchased online but qualified for an online or in store return. The item was in the original wrapping and accompanied by the original receipt. The wrapping actually had a picture of the item include on it. The cashier verified the item with the receipt and the picture include on the wrapping. Due to the item amount, the manager, ****** *. was called to sign off on the return. He looked at the item and indicated that he did not know the store sold these items online, however, he indicated that the ****** store sold designer items, listed under ******. He pulled out his phone to try to see if he could find the item online. Online carry Runway items as well. These items usually sell quickly due to the prices being much lower than the original merchant. ****** *. would not issue me a refund until I showed him my email confirmation even though I had all the documentation and requirements based on the storess policy to receive a refund. Showing email confirmation is not a requirement. ****** C clearly had issues working with a particular class of individuals. He requires them to show much more than what the stores policy requires to receive a refund. His behavior was totally unacceptable and unwarranted. The company needs to seek other forms of employment for him as he lacks the ability to effectively represent ** Maxx in his current capacity.

  Business Response

  Date: 04/15/2025

  Dear ****,
  
  Thank you for contacting ************************ regarding your experience in our **********, AL store.
  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by the phone number provided. If you may reach out to our customer service at ************** during business hours 9:00am to 6pm ****** further assist.
  
  Again, thank you for taking the time to write and for bringing this to our attention. 
  
  We hope we have the opportunity to better serve you in the future.
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 nightstands $599 each total $1,311.58 with tax 3/25-1 item delivered by 3rd party due to size and weight 4/2-2nd item delivered-both required signature and had to be home Driver both times noted damaged condition of boxes and took pics he said he was uploading to company. 4/9/25- Sent email to **************** and that one of them is damaged on 2 of the corners and *** ***** in the middle of the front top piece. 2nd nightstand is not damaged but I ordered and need 2. When *** responded telling me to return item to ****** I asked to have inquiry referred to a manager since items weigh 154 lbs each and are quite large and I would have no way to move or transport them. Repeated that delivery driver took pictures of the damaged boxes and told me he was uploading them to the company and that I also took pictures of the damages to the furniture. 4/10-Received another email about a ***** pickup of items that I had not requested. 4/10 -Called customer service and explained that I needed 2 nightstands and if and if I sent one back and reordered there was no guarantee it would still be available and that I had to pay someone to move the nightstands because of the weight. Explained I want to keep both of them and asking to reduce the price of the damaged one so that I could have it ***aired. Was told there was nothing they could do about damaged piece but have me return it and offered me $35 gift card. Told *** it was unacceptable given the cost of the furniture and that I would be filing complaint. This is 2nd time I have had an issue with this *** Last year I bought furniture from Marshalls and they arrived dented and beyond ***air. Ironically, I had to argue with them to pick them up because they were so large and again can't just be thrown in the car which is simply common sense. Assumed it was just a fluke and ordered furniture from TJ Maxx which clearly was mistake, not because of the items but because of the poor customer service dealing with damaged item.

  Business Response

  Date: 04/15/2025

  Dear *****, 
  
  Thank you for contacting ************************ regarding your experience in our store.
  
  We were disappointed to learn of your poor damaged nightstand purchased. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Do you have the original purchase receipt? We have attempted to reach you by phone. In order for us to research this further, please call our **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.
  
  We hope we have the opportunity to better serve you in the future.

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:

  Reference Complaint # ********

  I received a phone call earlier today from T.J. Maxx but was unavailable to speak to the representative. I am attaching a copy of the online purchase receipt she requested in her voicemail. If possible, I will call again tomorrow but wanted to upload the receipt for the record. 

  Regards,

  *****

   

   

  Business Response

  Date: 04/25/2025

  Dear ****,

  We regret any inconvenience this has caused. A refund has been issued to reimburse you for the damaged nightstand in your order. Your refund confirmation number is RET08078758. Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution. We appreciate you reaching out and are happy to help. Any representees will be able to assist at **************** Option # Online. 

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a fragrance I went to return it and they wont return it. At the point of sale no one said its a final sale item. No even at check out. But they do scream at you and treat you bad when you try to make a return that the receipt says you have 30 days to do.

  Business Response

  Date: 04/11/2025

   

  Dear *****,

  Thank you for contacting ************************ regarding your experience in our store. 

  We were disappointed to learn of your fragrance return experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Do you have your original receipt? We have attempted to reach you by phone.                                    If you may contact our customer service representatives at -************** during Monday through Friday 9am to 6pm Est to further assist. 

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rug in **** AZ on 3-14-25 for a total purchase price of $161.53. Rug began shedding. Took in to ********* store since this is where I reside on 3-30-25. I had paid with 2 Home Goods gift cards, 3 **** gift cards and my bank debit card. Was told that I could not get the money placed back on the **** gift cards (even though the Yuma store had explained otherwise); no attempt was made to do so as she stated my money would be lost if the money did not return to the original card/s. I told the manager I felt this was unfair as I could have used those cards at another store. I was basically forced/obligated to get the entire refund on a Home Goods gift card and told there was nothing more they could do. The original **** cards were kept by the manager (and I am assuming they were discarded) and was given the Home Goods gift card. Happened to be in Yuma yesterday and manager stated that the refund could have been done. Returned that afternoon again to the ********* store where I was given the same story as before by a different manager. Called the **************** and was, again, given this same explanation and because I no longer had the original **** cards there was "nothing they could do". No where in the store is there any return policy posted and the receipt only states "REFUND WITHIN 30 DAYS WITH RECEIPT. Store Credit Only With Gift Receipt. Other restrictions may apply". I feel the return policy is not specific and that I am entitled to my refund as they were paid for the item I purchased. Of the $116.35, $44.02 was on Home Goods gift cards which leaves $72.33 in other cards not from their store ( I as refunded the $45.18 to my bank card). I have no other recourse but to reach out to you to have this issue resolved. If you have any questions, please contact me either at the email address or at my phone number. Thank you.

  Business Response

  Date: 04/11/2025

  Dear *******,

  Thank you for contacting HomeGoods **************** regarding your experience in our ************* store.
  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by email as the phone number you provided is missing a digit. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  

   

  Thank you as we look forward to hearing from you.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several books from ************************** and would like to return 1 of the books in store. I visited the Marshalls store located at ******************************************************************** on April 5, 2025 to return the books. The cashier (*********) looked up the order and was appalled at the price of the book. She called the manager, ***** and asked if the book could be returned. ***** came to the register and stated the book could not be returned in store as they do not sell books. She stated that if the book was put on the floor it would not sell and suggested I try returning to TJMaxx. I called around to several stores in the area and was told regardless of the price, the book could be returned as long as I have proof of purchase. I would like for a member of management from the corporate office to contact me via ************ as it is an inconvenience to drive from store to store trying to resolve this matter.

  Business Response

  Date: 04/11/2025

  Thank you for contacting Marshalls **************** regarding your experience in our ********, ** store.
  
  We were disappointed to learn of your poor return experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Do you have the original purchase receipt. In order for us to research this further, please call **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.
  
  We hope we have the opportunity to better serve you in the future.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident Report Date: April 1, 2025 Location: ******** Marshalls Involved Employee: Junior Incident Details:On March 24, 2025, I purchased a ***** ****** tote bag from Marshalls in ******** for $43.44. On April 1, 2025, I discovered that the handle of the bag had ripped, making it unusable. I returned to the store to exchange the bag for the same item. However, the store no longer had the same bag in stock, so I selected another tote bag of equal value as a replacement.I did not have the original receipt or tag, as I did not anticipate the bag would rip so soon. However, I provided the card used for the purchase as proof of the transaction. Additionally, the cashier who had assisted me during the original purchase was present and confirmed that she remembered me buying the bag.Despite this, Junior refused to process the exchange, leaving me with a damaged and unusable item. I am disappointed with the lack of assistance in resolving this issue, especially given the circumstances and the verification available.Requested Resolution:I would like the opportunity to exchange the defective bag for another item of the same value or receive a refund for the purchase.

  Business Response

  Date: 04/08/2025

  Dear *********,
  
  Thank you for contacting Marshalls **************** regarding your experience in our ********, ** store.
  
  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach out to you at the phone number provided and been unsuccessful. 

  In order for us to research this further, please call **************** at ************** during our business hours of Mon - Fri 9 AM-6 PM, EST.
  
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22/25, I purchased bed sheets from HomeGoods. In one week of normal use, the sheets began coming apart at the seams and had severe pilling, making them defective. On 3/17/25, I attempted to return the defective sheets to HomeGoods in-store, but they refused the return due to a lack of original price sticker. They also declined to look up the transaction or allow me to speak with a supervisor, despite offering transaction details such as the date, time, and register number.On 3/18/25, I contacted HomeGoods corporate (TJX), and they provided me with transaction details by email. However, I was informed that the email details cannot be used for a return. According to HomeGoods return policy, returns without a receipt are eligible for a non-transferable merchandise credit, but this was also denied.

  Business Response

  Date: 03/25/2025

  Dear ****,
  
  We were sorry to hear that you had a poor experience with our stores. We did email you and tried to reach you phone Because we value our customers and would like to make certain that this is addressed. If you would kindly e-mail us back at: *********************** or if you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Home Goods has already refunded my purchase and issued a gift card. 
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025 I was at the Marshalls store at *********************************** ********* Georgia. I was approached by one of the managers by the name of ******, regarding getting a reward card. I explained to her on three or four different occasions that if this involved running a hard credit check, I did not want it. She assured me that a hard check would not be run on my credit and it was only an in-store process. After I proceeded to the counter and completed the information on the keypad. I was asked to sign a document, but I asked again if was going to be a hard inquiry on my credit and I was then told that a hard inquiry had been run and that my credit score was only going to drop two or three points. I refused to sign the document.This an unauthorized use of my information and this damaged my credit score that I explain to the manager at that time. I was provided a receipt and was told to call the number on the bottom, which was the actual credit card company. I called them and They explained that due to the circumstances, my credit would not be run. I also the following days spoke with the store manager by the name of *** *****, and also the district manager with the name *****. They both spoke highly of their store and the practices, but did nothing to resolve their bait and switch practices that affected my credit score. I havesince received some letters that I have attached for your review. This store should not be engaging in practices that are going to adversely affect customers! I asked both of the managers to reach out to the credit reporting agencies and let them know that they made a mistake in ordering the credit report and to have my credit score adjusted. To date nothing has been done. I am shocked and appalled that a vendor would use these type practices against customers. Your assistance in resolving this matter would be greatly appreciated.Thank you,

  Business Response

  Date: 03/25/2025

  Dear *******,

  We were sorry to hear that you had a poor experience with our stores. Our ************************ has attempted to reach you by phone but hasnt been successful we ask if there is another number or a time that works for us to call you again.

  Because we value our customers and would like to make certain that this is addressed. If you would kindly e-mail us back at: *********************** or if you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pair of crocs for my niece. They didnt fit, so I tried to return for a full refund. Marshalls employees refused because they said the shoes were worn/damaged. Please see the attached pics for proof that they are neither worn nor damaged. I would like a return and full refund to be processed. Im a loyal customer that spends hundreds of dollarsif not thousandsevery month. The poor customer service makes me no longer want to shop at this company.

  Business Response

  Date: 03/21/2025

  Dear *. *****, 
  
  We were sorry to hear that you had a poor experience with our stores. We did email you and havent heard back from you in return. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back at: *********************** and let us know the address of the store you were in, and if you had the physical receipt. If you prefer, you can call our *************************** at **************, Monday -Friday 9am to 6pm Est. and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a multi branded TJMaxx gift card for $25 at ********* in ****************. When I entered the gift card in and continued to place my order I was given an error that said the order was not processed. Fine, I tried to start again but then they told me my gift card was temporarily disabled. I called regarding this and was told I would have to wait SIX days to use it again which is unacceptable seeing as what I wanted was at risk of sell out. I explained I wanted a supervisor call back and that did not happen either. The balance is still showing as $25 but I cannot use it. This needs to be fixed or they need to reimburse me for the unusable card. It is 2025 and I should not have to wait 6 days to use a gift card because of their error.

  Business Response

  Date: 03/13/2025

  
  We regret any inconvenience this has caused A replacement gift card has been sent to your email address and should arrive shortly. Thank you for bringing this to our attention. We appreciate you reaching out and are happy to help!