Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The TJX Companies, Inc. has 363 locations, listed below.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  550 Cochituate Rd Framingham, MA 01701-4654

• 

  The TJX Companies, Inc.

  5072A W Main St Kalamazoo, MI 49009

• 

  Winners/Homesense

  646 Gardiners Road, Unit 16 Kingston, ON K7M 3X9

• 

  Winners Apparel (Canada)

  12101 72 Ave Surrey, BC V3W 2M1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** set march 2024 and noticed a hole in it about 2 months in. Mind you, I have multiple pjs and never wear the same one all the time, so I only wore it a few times. I didnt really bother with it until I noticed more holes forming recently. Its a *********************** set. You would think the quality would be better for the price, but no. I paid $50+ 15% tax at winners and Im unable to get compensation for it. I understand this because its way outside the return period, but when it comes to a manufacturer defect especially for a *********************** item, something needs to be done. I even asked if a gift card can be issued instead of a refund at head office level, but theyre refusing to give me one because its not a manufacturer defect they asked me to go in store but I dont want to go out of my way to return something defective especially almost a year later. I am not comfortable doing this. Im hoping something can be offered especially that I am a loyal customer

  Business Response

  Date: 03/10/2025

  Dear *******,
  
  Thank you for reaching out via The Better Business Bureau. We were disappointed to learn that the item you purchased did not meet the standard of quality that our stores carry. We have shared your comments with our Winners, **************** Team, and they let us know that they connected with you by phone/email and will be sending you a gift card to reimburse you for the item. We are happy that we were able to assist you!

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRE warning received 2/28/2025 Transaction ID: *************** I opened a BBB complaint because I could not get information TJX's handling of my return problem, through its cooperation with The Retail Equation (TRE), has been unjust and opaque. When submitting a report of receiving broken things from *****, I was denied a refund, with customer assistance indicating that TRE prohibits all transactions and that they can do nothing. Photos and receipts were provided. This strategy is faulty and unfairly punishes loyal consumers who rely on internet purchasing due to impairments. I usually buy multiples to try at home and return what is unnecessary, but I now face a ban with no ability to discuss or in a punitive ********* returns are in brand-new condition and often resold immediately, so I have been penalized indefinitely without recourse. *** claims it only provides risk reports, leaving *** to make the final decision, yet there is no transparency or ability to appeal. After 35 years as a faithful client, this event has changed my opinion of ***'s devotion to its customers. My return patterns have just recently risen owing to my infirmity, but rather than considering a long-term history, TJX and TRE have focused primarily on recent transactions in a punishing manner. I want to discuss this situation since I have been unable to reach anybody.I have not been able to research anyone at the email and number below:***************************************** ************ I should not be compelled to retain defective things; any return restrictions should not apply retrospectively. A reasonable resolution would be to allow you to finish my returns and credit me for the damaged items, for which I reported timely and with photos, while I transition away from relying on TJX to prevent future penalties. No one should have to lose money. Please reconsider the diverse customer base. If I had received a warning, I could have kept a positive relationship with TJX.

  Business Response

  Date: 03/10/2025

  Dear *******, 
  
  We were sorry to hear that you had a poor experience with our stores. We did email you and tried to reach you phone Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back at: *********************** and let us know the address of the store you were in, the item you were trying to return and if you had the physical receipt. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you

  Customer Answer

  Date: 03/13/2025

  
  Dear TJX Customer Service,
  
  Thank you for responding to my BBB complaint. This issue concerns both retail and e-commerce. However, I remain unsatisfied with the resolution and the lack of clarity. Despite multiple attempts to reach out, I have not received any direct email communication from customer service, which furthers the conversation, only general marketing emails from TJX. The phone interactions I initiated have not resulted in meaningful progress, as I have been unable to speak with a supervisor or receive clear answers regarding my concerns. The issue at handbeing denied returns and refunds for damaged items after purchasesremains unresolved, leaving me with financial losses for items that arrived defective due to no fault of my own. After 2-3 weeks, someone reached out to provide a gift card refund for a single order, but no assistance with outstanding or future orders.
  
  Additionally, there has been no transparency regarding account restrictions, including their duration and scope across online and in-store transactions. The Retail Equation, TJX's chosen partner, was not much help, pointing me back towards TJX. Policies should not be changed retroactively without notice, and customers should be able to escalate concerns and receive definitive answers. I continue to seek a fair resolution and more transparent communication from TJX.
  
  Sincerely

  Business Response

  Date: 03/18/2025

   

  We regret any inconvenience this may have caused. A refund has been issued to reimburse you for remaining items on your order. Your refund confirmation number is RET08035209.

  Please allow 5-7 business days for this amount to reflect on your bank or ****** statement, depending on your banking institution.
  We appreciate you reaching out and are happy to help.

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order. My order was canceled by no fault of mine. I really wanted that item. I only placed the order to get that item. The site said there was 1 left. I live chatted about the canceled item. The live chst agent was rude and didn't do a thing to help. She just said it happens and disconnected the chat. The live chat **** have to be trained better than this?

  Business Response

  Date: 02/26/2025

  We regret any inconvenience this has caused and that this experience on chat was not to the level you were expecting. The item was removed due to an inventory error.  We do have some similar swim cover-*** online.  If you choose to place another order, we will appease the shipping.  If you have any questions or concerns, please dont hesitate to contact TJ Maxx eCommerce **************** at **************.  Our **************** Department is open Monday through Friday, 9 am 6 pm EST.
  
  

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   I appreciate the response and the offer for free shipping but there's nothing I want. I've looked at the other items and nothing is close to the item you canceled. I actually thought days before you canceled my order that I was so glad I purchased it because everything close to it it cheap and ugly. Plus there is no other items from farm rio. The other brands are non famous brands at the same price.  I have wasted hours ilooking n hopes that this item would be back in stock. That item was fully available that entire day and not even in low quantities then suddenly it went down to 1 left? Then never shipped due to an inventory error?  Can you find it somewhere? I really loved just that one cover up. It went with most of my swimsuits. Plus it was one of my favorite brands. 

  Business Response

  Date: 03/06/2025

  
  We regret any inconvenience this may have caused and for not meeting your expectations. We understand how disappointing it is when an item you were looking forward to is no longer available. We have attempted to contact you at the phone number provided but have not heard back. Please reach out to our online **************** at your earliest convenience for additional assistance at **************.

  Our **************** Department is open Monday through Friday, 9 am 6 pm EST.
  We appreciate you reaching out and are happy to help!

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Please reopen this complaint. They canceled another item. I'm fed up. Their customer service is horrible
  The *** today gave me some made up reason that my billing address didn't match my shipping address. That's not true. If that had been true, the order would have never gone thru in the first place. I was billed and a temporary hold was placed on my card. Then, instead of helping me, the love *** just rudely left the chat. No explanation. No sorry. No offer to help find the dress etc. I wasn't even given an offer for additional questions or any kind of closing. The *** just disconnected from the chat. 
  
  I never received an email. Just a message on my parents voicemail that I don't have access to offering free shipping on another order. That does not make up for the item canceled. There is nothing on their site to ***lace the canceled items.  

  Business Response

  Date: 03/27/2025

  Dear K. ***,

  We regret any inconvenience this has caused. In a review of your orders, our records show that the orders were cancelled due to an inventory error as we no longer had the item in stock. We have forwarded your feedback to the appropriate department for review. We have also issued a gift card to be sent to your email address on file. We again regret any inconvenience and appreciate your reaching out. We're happy to help! 
  
  Thank you

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having COUNTLESS issues with ** Maxx lately. But this newest problem takes the cake for me. On Wednesday, February 5th 2025, I placed an order for some jewelry and a fragrance. I had a gift card for $85.59 and the rest of the balance, I was using my Klarna account to split the payment in 4. As I put in my information and pressed the submit button to checkout, I received an error stating that my order amount had to be recalculated and it started me over. So the order DID NOT go through. So there's no order number, etc. So then I started to go back through the checkout process AGAIN. As I'm putting in my gift card information AGAIN, it said the card had ZERO balance. The first order that didn't go through charged Klarna AND took the balance off of my gift card!! I instantly called ******* customer service and spoke to a *** that honestly didn't know what to tell me. She said the money is on an "authorization" and that it would fall off. But she transferred me to *** gift card services and the *** said he saw the balance on the gift card as "pending" and it should return back to the gift card in a day or so. I then called gift card services back Friday, February 7th and the *** said she saw $85.59 on the gift card. She told me to look again and when I did, it still says my balance is $0.00. I tried to use it again and it says there's no balance. In the meantime, I've been charged for an order that didn't go through. Klarna is still charging me and my gift card balance is ZERO. ******* customer service doesn't seem to know how to fix this problem. I'm sending screenshots on my call log showing I stayed on the phone with ** Maxx for 16 minutes, the Klarna charge, and the screen showing my gift card balance is zero. I also have the calls recorded. This needs to be fixed.

  Business Response

  Date: 02/14/2025

  We regret any inconvenience this has caused. You can expect to receive an e-gift card in the amount of $85.59 in the next ***** hours. If you have any questions or concerns, please dont hesitate to contact TJ Maxx eCommerce **************** at **************.  Our **************** Department is open Monday through Friday, 9 am 6 pm EST.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *****,Thank you for contacting Marshalls **************** regarding your receipt request.Reply to your recent Inquiry at TJX **************** for ********************** - ************ I stated in my previous email I was not offered a digital record receipt the person at the register printed one and did not go back into the system to send it digitally the argument that ensued over being able to decide for oneself was not acknowledged and the printed version was not given to me either to speed the line up and seal with the next person I would like a refund ****** has the merchandise it was a $55 refund promised by the associate then ****** printed a receipt that said call 1800 Marshalls she still has the merchandise in her possession at ************* FL Show quoted text This particular complaint is in regards to customers being offered and option for a digital receipt or printer receipt there needs to be a modification to the process where the cashier offers the opportunity for the customer to choose

  Business Response

  Date: 02/11/2025

  Dear *****,
  
  Thank you for contacting Marshalls **************** regarding your experience in our *************, ** store.
  
  We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
  
  We are sending you an egift card in the amount of $55.00 to reimburse you for the item. It may be used in any of our stores and online at **************************, **************************, and **************************. It will be sent in a separate email from ************************ within one - two business days.
  Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two large furniture pieces: $349.99 and $299.99 on February 1, 2025. HomeGoods furniture is discounted because of imperfections. The full Return/Refund policy is 30 days with receipt. With the receipt on hand, I returned the $299.99 console furniture to HomeGoods because the furniture is too large for the room. HomeGoods in ********************, *********** would not refund my money and kept the furniture. The $299.99 furniture was sold to me with a one-inch indent in the front.... I no longer have the furniture in my position, the furniture is in the store. I do not have a place for it. I never had this problem in **********. The *********** has terrible customer service. I am asking the **********************/******************** to refund my money. I was accused of Damage goods because the original salesperson did not mark indent it was not marked on the receipt

  Business Response

  Date: 02/11/2025

  Dear *****, 
  
  Thank you for contacting Marshalls **************** regarding your experience in our store.
  
  We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with ******* *********, our District Manager, for her review and attention. Our District manager also let us know that a credit for $334.49 was processed to your account on 2/5/25. Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.
  
  We hope we have the opportunity to better serve you in the future.

  Customer Answer

  Date: 02/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 chairs online and they were delivered to the house. Noticed immediately that the chairs were defective, with crooked chair padding and incompletely attached chair frame. Explained the issue and submitted photos January 8th and requested return label/pickup. Received email from *** customer service completely ignoring the info I submitted and requesting 14 photos Including photos of shipping labels, packing slips, etc. and responses to specific questions (which I had already sent in) OK, whatever. Submitted everything next day (Jan 9th) and was told they would get back to me. After a week with no response, I re-contacted and they said they'd get back to me with pick up date. Again, no reply so emailed again and finally got pick up for Jan 16th. They received the return via ***** on Jan 17th. A week later, I send tracking confirmation and request refund status. Was told they confirmed receipt and I'd have refund in 10 days. Emailed again on Feb 2nd since no refund. Again told they processed the return and it would be another 5-7 business days for the refund.I now feel like they are just floating money and want my refund. ***** said companies are supposed to issue refunds within 10 days of a return and they offered to charge it back which in hindsight is what I should have done.

  Business Response

  Date: 02/11/2025

  We regret any inconvenience this has caused. We confirm that we submitted the refund to your bank on 02/03/2025. The refund should show on your original form of payment in 7-10 days but may vary depending on your bank. We appreciate your reaching out. We're happy to help.

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  My bank indicated they received the refund late on the 4th, following the filing of the complaint with the BBB.  Given my experience with ** Maxx, I am inclined to believe the bank's account.  Because  I have finally received the refund, I have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On dec 31st I bought this beautiful dress on ******* for new years and was really excited about the quality of it. I wore it for new years and got a lot of compliments on it, but a couple of days ago, when I was ready to wear it again I had an unpleasant surprise. Part of the dress was falling apart. I only wore one time and didnt even wash it yet, so this was clearly an issue for me, so today, 01/28 I went to the store to return it and had another unpleasant experience. They told me that I can only return it if I have a tag, and I obviously remove it and dont have it anymore. I also did not keep the receipt, as I had no intention of returning it. The result of this was me now having a dress I paid over $100 that I can not wear, unless I have it fixed, which will clearly cost me money. The store I got this from was 1865 palm beaxh lakes, ***************

  Business Response

  Date: 02/06/2025

  Dear ******,

  Thank you for reaching out.

  We were sorry to learn that the dress you purchased did not meet the standard of quality that our stores carry. We were able to locate your transaction and have ordered you an egift card to reimburse you for the dress. It may be used in any of our stores and online at **************************, **************************, and **************************. It will be sent via email from ************************ within one - two business days. Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

  Customer Answer

  Date: 02/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/25 at approximately 7:20 pm I was shopping for dog toys at Home Goods in **********. While in the midst of shopping the security guard approached me and said "Can I help you with what you have put in your bag". I had not put anything in my bag. When I showed him my purse and he saw that there were only personal items in my purse he stated "you are okay". I am offended my this false accusation. I did not do Anything Wrong to deserve this.

  Business Response

  Date: 02/06/2025

  Dear ***, 
  
  Thank you for contacting HomeGoods **************** regarding your experience in our *******, ** store.
  
  We were disappointed to learn about your recent experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with ***** ***, our District Manager, for her review and attention. Additionally, we have asked ***** to reach out to you directly. Please allow 1-2 business days before you hear from her directly. 
  

  Customer Answer

  Date: 02/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:01/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase a small suitcase in the store. The tag on the store stated it was free because it was stained and broken inside. I told the manager (****) I would still take the **** because they were throwing it away. I told her instead of throwing it away I would take it.The original price of the lugguage was $69.99. **** said I could have the lugguage for $60.00 instead of giving it to me. I told her because it was on the floor and had a $0 dollar amount, she had to sell it to me for the price indicated. She told me I had to talk to the night manager, *******. When I spoke to him and explained the situation, he said he would sell it to me for $60.00 even with the damages.

  Business Response

  Date: 01/29/2025

  Dear ******,
  
  Thank you for contacting ************************ regarding your experience in one of our stores.
  
  We were sorry to hear about your recent visit. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back and let us know what store you were in and address to better assist you.  If you prefer, you can call our *************************** at **************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  Christie
  ************************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************* only stated they received my complaint but did not offer any type of resolution.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 02/11/2025

  Thank you for reaching out to The Better Business Bureau regarding your recent experience. We were sorry to hear about your recent visit. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. We sent you an email on 1/29 asking for the location of the store you were in. If you would kindly e-mail us back and let us know what store you were in and address to better assist you. If you prefer, you can call our *************************** at **************** and speak with any Representative, who will be happy to assist you.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I have sent all the information to the company as well as call the number given in the complaint but they keep asking for the same information without resolving the matter. I think they are going back and fourth in hopes Ill drop the complaint. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

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