Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  The TJX Companies, Inc.

  1005 Paradise rd Swampscott, MA 01907

• 

  The TJX Companies, Inc.

  8201 Oak Grove Rd Fort Worth, TX 76140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently went to the ** Maxx at ************************************************************************** with my 7 year old daughter.She recently landed on the honor roll and I owed her a gift.While in the jewelry section, my daughter spotted a pair of inexpensive ******************* earrings on the earring rack.They were sterling silver, gold-plated, with cubic zirconia stones. The only issue was that the earrings were missing another pair (there were supposed to be 2 pairs of earrings on the pack, but it only had 1.) The woman at the counter/cashier--young, Hispanic woman with long brown hair--refused to sell them to **** asked why and she said that she was required to damage them out, they couldn't be sold. I thought that odd because i've purchased damaged items--including jewelry--at a discounted price plenty of times at this store.Why all of a sudden a change in policy?!I then asked to speak with a manager.A lady with short, colorful hair--I was told that her name is ********--came marching over rather rudely.She took the earrings from my hands and said that she cant sell damaged items.She proceeded to tell the cashier to put them in a black lockbox under the cash register and then walked off. I was shocked!At this point my daughter was sobbing and I was furious.It's as if they wanted the earrings themselves,so were making up excuses not to sell them to me.You mean to tell me that ** Maxx would rather lose a sale than to simply sell an item I'm WILLING to buy "damaged".I explicitly told both the manager and cashier that I'd even be willing to buy the item at full price/final sale.You guys sell 100s of items that are damaged--I can go to the store tomorrow and document it.I bought a necklace with a broken clasp on sale a few months ago from this location.Secondly, was the attitude necessary in front of my kid??I wasn't rude, especially since I had my daughter with me observing the interaction. You're a manager, carry yourself as such. I would like an executive/corporate team member to contact me.

  Business Response

  Date: 12/04/2022

  Dear ****,
  
  Thank you for contacting TJ ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. Because we value our customers,and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the e-mail we sent you and let us know your full name and a valid phone number, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJ *********************
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couple of knives for $7 aprox and I haven't even had them for a month and they rusted on the edges so I went to Marshalls to request a guarantee for a defective product and they didn't want to refund me because they don't accept used items, it's illogical because the things are to be used and these knives should be made of a material that does not harm the health of others causing tetanus

  Business Response

  Date: 12/04/2022

  Dear *******,

  Thank you for contacting TJ Maxx Customer Service.
  
  We are sorry to hear that the knives you purchased from our store did not live up to Marshalls standards of quality merchandise. Although our return policy states that merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange, we would like to assist you with this. Please respond back to the e-mail we sent you with the store that you purchased them in and the date of your purchase so that we can send you an e-gift card to reimburse you for the merchandise.
  
  We look forward to hearing back from you.
  
  
  Sincerely,
  
  *****
  Marshalls Customer Service

• Initial Complaint

  Date:11/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False free-shipping offer:********** has a promotion for a one-time free shipping code if you sign up for their emails. I gave them my email and received promotional emails, but no free shipping code. I called customer service, and they first tried to convince me this was the same as the SHIP89 (free shipping on orders $89+ promotion). I showed them the offer, and then they backpedaled and said I had to wait ***** hours for the code (which I thought is predatory since they had no problem sending ads). I waited 48 hours and still no code, but they've sent 10 promotional emails! I would like the free shipping code or for them to take down this false promotion.

  Business Response

  Date: 12/09/2022

  We are happy to assist you in getting free shipping applied on your order. We apologize for any inconvenience getting the free shipping offer email.

  We tried calling the number provided ************ but were not able to leave a msg.

  Please contact us at your earliest convenience and we would be happy to assist you. If you have placed an order already, we would be happy to appease the shipping on that order for you provided the order number. You can reach us directly at ************

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a chair for a wedding gift and the chair had a cut under the cushion... I do not have a truck or a good way to transport the chair to store so I had to put it in my trunk and tie the chair down. I went to the beaverton home good a to return it and was told by management that the chair was dirty , I never even sat on the chair, it was dirty from being transported in my trunk. and the management that was there a lady, didn't get her name but it was November 25th at around 7ish. mind you I called and spoke to a lady about an hour before and she told me to o.e in and I would be taken care of. also the management that was there told me the chair was priced to hight to return.

  Business Response

  Date: 11/27/2022

  Dear Tuna,
  
  Thank you for contacting HomeGoods **************** regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience with the merchandise you received. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the email we sent to you with a copy of the receipt and a picture of the chair with the HomeGoods tags, it would assist us in following up on this matter. If you prefer, you can call our **************** Department at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  HomeGoods ****************
  
  **************** Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two purchases form Sierra Trading Post in the new *********, ** store. I returned two items . The clerk refunded my cards but the money has not showed up to my account. It has been more than two weeks. I called the Corp. 800 number and they are not taking it seriously. They want me to giver them my card number to charge an amount and see about trying to refund it again, really? It was the store clerk at that store not the ************* Total amount that should be refunded to me is $89.98.

  Customer Answer

  Date: 12/02/2022

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 12/04/2022

  Thank You for contacting TJX ****************.

  We have forwarded your comments on to our Sierra **************** team. They will be back in touch shortly if they have not already done so.

  We appreciate you letting us know.

  Sincerely,
  
  *****
  TJX ****************

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  It seems as they are nit taking this seriously? I will wait to see what the customer service center will  do to help with this issue. 

   

  Thanks
  
  
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September, I went to TJ Maxx, and a blonde lady served as my cashier, asking if I wanted to apply for the rewards program. She explained that a 10% discount would be applied upon purchase, and after every use, I would gather points as coupons for future deals. I was under the impression I was getting a coupon applied, nothing else, and I made it a point to ask to pay the bill on the spot, not later. I requested to pay in cash with my mother and then the rest with a debit ***** In total, $271.22 was exchanged. The cashier never mentioned that I was required to make monthly payments in addition to what I had paid in-store. Fast forward to October, I received a bill showing I still owed $200 plus a fee for late payment. I did not save the September receipt and had to dispute the charges to clarify that I paid the balance. I explained both cash and card were used towards my purchase; I sent my bank statements reflecting the $71.22 debit, but with no receipt, I could not dispute the additional $200 charge. The store manager told me she had no tickets to provide that showed the use of the rewards card or debit, and the rewards card supervisor said that only a payment of $71.22 in debit **** and the rewards credit card was used to make the transaction, and no cash was exchanged. The store manager stated they would not have taken my payment from me only with the rewards credit card. I know I paid in cash and used my debit card to pay because my online bank statement reflects the date 09/02/2022, as the card was used at Tj Maxx. I believe the cashier mismanaged the transaction by not crediting my payment or possibly taking the cash payment. I have so far paid an additional $200 to the rewards program and made them close the account as I want no part in their business. I spent because it would reflect poorly on my credit score if I didn't. Not only am I seeking reimbursement, but I want these rewards programs to cease, as they only serve to put people at risk of debt.

  Business Response

  Date: 11/20/2022

  Dear *****,
  
  Thank you for contacting TJ ********************* regarding your experience in one of our stores.
  
  We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly respond to the e-mail we sent you and let us know what store you were in and the date of your purchase, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** with the reference number CS6730629.
  
  We look forward to hearing back from you.
  
  Sincerely,
  
  *****
  TJ *********************
  
  Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a TJ max ***** First off it went well. I did a payment well after that it kept charging me. & Now I called them they said call the debt ************* did well they have no info on me what's so ever! I want to get this fix because it is messing with my credit! They keep giving me the run around as well. I cancel the ********* keeps going up. I don't know what to do. Thank you!

  Business Response

  Date: 11/20/2022

  Dear ********,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *********************** ****************

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09-29-2022 I went to the opening of Home Goods in ********, **. When I was at the checkout I was asked if I wanted to get a rewards card (credit card). I said yes and the information was submitted.When I received a statement it showed that on 09-30-2022 I made a purchase of $1,022.34 at T.J. MAXX ********, **.I had not even received my credit card!! I have called twice and have been told this was being investigated and I would receive correspondence. My reference number for the complaint is S7249710. I was not in *************, nor TJ MAXX! I have not received satisfaction and this is messing up my credit. I need some help getting this cancelled!!

  Business Response

  Date: 11/06/2022

  Dear ********,
  
  Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
  
  As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
  
  You are a valued TJ Maxx customer, and we appreciate your inquiry.
  
  Sincerely,
  
  *********************** ****************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am highly disappointed about my recent experience at my local marshals and the *** company in general. I waited for 10 years before I decided was time to benefit from the credit card especially since a Sierra is opening right next door. I applied being told will get 10% off. Despite my 820 credit score I was told that I have to call a number and I will be approved. I asked specifically what happens now since I had just made a $500 purchase with the goal to get the 10 % off. I was told to ************, go outside call and come back in and we will give you the 10% off. I did this and then was told I needed to wait for the coupon to come in the mail with the card and apply the 10 % off to my next purchase. Needless to say I was angry since I would have help back buying so much if I knew this. I spoke to manager who suggested to just come return everything and rebuy with the card when I get it. So decided to do that. I get the card 10 businesss days later (so 2 weeks later) and coupon not in the envelope. I call and I am told they cannot email me the coupon but needs to be mailed. Another **** business days. I am still waiting for coupon and my 30 days to return are up on 3 days. I do not understand why this is so complicated. Other places have access to you card number (which I was told they do not have ) and can give you coupons. I am highly disappointed and regret getting the card. I have been very patient and have waited close to a month now with my purchases neatly in their bags since the day I bought them to return and rebuy. Yes I could have read the fine print but when they offer you the card at the counter there is no time to read it. I will even take credit for the amount equivalent to 10% and off course the reward amount since I made a $497.87 purchase. This experience has tainted my previous love for this company. *****.

  Business Response

  Date: 11/06/2022

  Dear *****,

  
  Thank you for getting back to ** via the Better Business Bureau regarding your experience in our ************, ** store.
  
  We were disappointed to learn about the confusion and difficulties you had with your credit card application. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. 
  

  We see you were sent a $40.00 gift card via email to reimburse you for the missed discount.
  
  In the interest of customer service, per your request,  we are sending you an additional egift card in the amount of $20.00 to reimburse you for any additional discount you may have missed. It will be sent in a separate email from ******************************* within one - two business days.
  

  Again, thank you for taking the time to write and for bringing this to our attention.
  
  Sincerely,
  
  
  *****
  Marshalls Customer Service

  Customer Answer

  Date: 11/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks for your prompt response and these gift card covered the discounts i would have received so i am happy with this resolution. For you information I never received the 10% coupon by mail. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second time trying to get a fair deal from this store They asked me of all these proofs of trying to reach them when I received the defective boots and I gave them everything they asked for and they brushed me off after asking me for the proof of the receipt of the shoe repair the name of the shoe repair and evidence of when they were taken in and picked up the measurements os the boots when received the phone number I called at tjmaxx that they didn't answer and the store that answered and said that couldn't help they don't get boots not to mention they took all the boots I bought off line for sale after what happened to me it cost me $275.00 to fix those boots and they at tjmaxx won't even speak to me

  Business Response

  Date: 03/03/2025

  A manager from our digital team reached out to the customer via phone and left a VM. We refunded the customer for the cost of the boots along with the shipping charges.