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Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The TJX Companies, Inc. has 363 locations, listed below.

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 182 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Home Goods location on Main Street in ******* ** (********************************** *****) is advertising that all Halloween merchandise is clearances at 25% off. Halloween merchandise in the store is gathered into groupings each of which are signed as clearance 25% off. Nightmare Before Christmas licensed merchandise is displayed within Halloween sale displays and under the 25% off clearance signage but the items ring up full price and employers are refusing to honor their advertising signage and sale pricing. It is against the law to not honor advertised prices.

      Business Response

      Date: 10/30/2022

      Dear *******,
      Thank you for contacting HomeGoods Customer Service.

      Customer courtesy and convenience are very important to us, and we apologize if you feel our price verification/ticket check procedures were not handled properly. It is our policy to sell merchandise for the correct price. If a pricing error is detected or an item is placed in an incorrect display, a manager or associate will be called to verify the price of the merchandise. 

      In order for us to remain consistent in our stores, we must stand behind this policy and hope you understand our position. Please be assured that we have discussed your comments and concerns with the Store Manager for their review and attention.

      Again, thank you for taking the time to e-mail us and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back or contact our *************************** at **************.

      You are a valued HomeGoods customer, and we look forward to better serving you in the future.

      Sincerely,

      *****
      HomeGoods Customer Service


    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about September 18, 2022, I purchased tables online from HomeGoods (Order number *********** for $263.94.) The tables were wood and they were cracked in several places upon arrival. HomeGoods picked up the tables. (See email from them). HomeGoods **************** confirmed that they received the tables back on September 26th. They said expect a refund within 14 days of that date. I have not received the refund despite multiple inquires.

      Customer Answer

      Date: 11/05/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****************

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2022, purchased a 3 table set that arrived damaged. HoeGoods had ***** pick it up for return. HomeGoods insisted they credited the full amount of the return. However, the credit I received through PayPal was partial. PayPal says that is all HomeGoods issued. HomeGoods said they would issue the rest of the refund when the dispute I filed with Paypal was closed. Once the dispute closed, HomeGoods demanded evidence that it was closed. I sent that to them and then they refused to give me the rest of my refund, claiming that they had issued the full refund.Homegoods does not send delivery tracking numbers or confirmation of return emails. They then use this lack of documentation against the customer in any dispute.I was told by customer service that I would receive emails regarding the refund and I never got one. I was told by other customer service reps that they do not send confirmations but just the credit to the financial institution, in this case PayPal.I used customer service chat to document ******************** claim that they issued the full refund. I requested transcript of the chat. They said they do not provide them. I took a screenshot them claiming they issued a full refund.I have talked to HomeGoods customer service more than twenty times. They did not connect me to management when asked. The rep said he was talking to management and promised that management would sort it out and call me within three days. I received no call and still the remainder of my refund has not been issued.There is no accountable or responsible party to resolve this matter. I do not recommend buying anything online from HomeGoods or any of the other TJ Maxx affiliated companies.

      Customer Answer

      Date: 11/05/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:10/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/25/2022 - cannot get my password to reset on my TJ Maxx App or https://tjmaxx.tjx.com/store/account/login.jsp and when I push to reset I NEVER GET AN EMAIL!!! I am getting really upset and just want my password reset. I tried chatting and emailing back and forth and got NOOOOO where!

      Business Response

      Date: 11/15/2022

      Dear *****,

      Thank you for contacting TJ ********************* regarding the issue you are having with your ******************************* has tried to reach you and help resolve this issue. However, they were unsuccessful.

      They ask that you kindly contact them at ************** so they may assist you in resolving this issue.

      We appreciate you contacting us and letting us know.


      Sincerely,

      *****
      TJ *********************

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked at this HomeGoods for my first training day at HomeGoods yesturday from 10-3:45pm yesturday. I have a almost 2 year old daughter and I was finally getting off maternity leave and they gave me no reason today (October 15 2022) on why the fired me. They still told me Im getting my paycheck

      Business Response

      Date: 10/30/2022

      Thank you for contacting HomeGoods Customer Service.

      We appreciate your feedback and have passed your comments on to Associate Relations for their review.


    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 8, 2022, I ordered ROCKPORT Suede Comfort Waterproof Boots, ****** BY **************************************************************************************************** a total of $110.74 but I received metal plates. Not joking metal plates... I have reached out to customer service several times but they have done nothing. They asked me to return the metal plates and I did. But nothing happened since then.

      Business Response

      Date: 10/24/2022

      Thank you for reaching out to the Better Business Bureau regarding your recent order. 

      We regret any inconvenience this has caused and have submitted the refund to your bank. We appreciate your reaching out.

      Sincerely, 

      *********
      TJ Maxx Customer Service

    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TJX has been reporting fraudulent information in my behalf. Somebody in their company stole my identity and continues to file wrong home address on my credit report. I have called TJX and they replaced my credit card but the card never came plus they continued to report the wrong address on my credit report. This is against privacy and personal sensitive information law for consumer protection!

      Business Response

      Date: 10/16/2022

      Dear ******,

      Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.

      As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.

      You are a valued TJ Maxx customer, and we appreciate your inquiry.

      Sincerely,

      *********************** ****************

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 5 pillows on line from TJ Maxx on 9/21/2022. I paid a total of $187.20 on my PayPal account. TJ maxx sent one pillow which was received on 9/27/2022. I called that day to cancel the rest of the order because the pillow was not the right color. I was told that TJ maxx cannot cancel online orders and that I must wait to receive the second order and take the pillows to a local store to return. The 4 other pillows were delivered on 9/30/2022 and were returned to the store today on 10/5/2022. When I returned the pillows the cashier then told me that I cannot receive a refund on my PayPal account; only a store credit. My PayPal is tied to my **************** and so I told them they could return it directly on that card and they refused. I do not want a store credit from them. I left the pillows at the store and I called their customer service line again. A manager named ******** or ********* said that I could have gotten a refund if I shipped the items back to them but no one told me that at the store. The store located at ***************************************************************************** has all 5 pillows and I have pictures of those pillows on the counter that show the cashier who would not give a refund. I also spoke to the ***** duty named ****** who refused to give a refund. This is an extremely deceptive practice by TJ maxx. They are currently in possession of the pillows and almost $200 of my money. I order online all of the time and I use PayPal because I dont want to provide my card number to everyone. I have never encountered a company that offers the service but refuses to refund back through that service. I have never shipped at TJ maxx online and I refuse to ever shop there for any reason based on this experience. I do not want a store credit. I want my money back.

      Business Response

      Date: 10/09/2022

      Dear ******,

      Thank you for contacting TJ ********************* via the ********************** regarding your experience returning an online order.

      We were sorry to hear that you had a poor experience. Purchases made with PayPal and that are returned to a TJ Maxx store will receive any refund in the form of a merchandise credit. This return policy can be found at the following link on the tjmaxx.com page; https://tjmaxx.tjx.com/store/jump/topic/find-help/easy-returns/2400118#returninginstore

      Please respond to the email we sent to you with a copy of your receipt or packing slip with your order number. This will assist us in looking into this further.

      We look forward to hearing back from you.

      Sincerely,

      *****
      TJ *********************

      Customer Answer

      Date: 10/09/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      TJ Maxx manager said that if I had shipped the pillows back to them they would have refunded PayPal. However, when I took the pillows to the store, they did not say that. I no longer have the pillows. When I called to cancel the order before it was shipped I was told that I must receive the items, take them back to the store and I would get a refund. ******** said if I had shipped them back they would have refunded PayPal so it is a lie that they wont refund PayPal. A merchandise credit versus refunding the almost $200 that was spent is deceitful. These pillows were returned in a timely manner and I have told them I will give them my credit card number tied to my PayPal account so they can credit the card directly. I will accept nothing less than a full refund. Tj maxx has the pillows in their possession. I want the money that is rightfully mine. If they accept PayPal as a form of payment, they would be willing to refund through that same method. The billing slips are attached. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 10/24/2022

      Thank you for reaching back out. 

      We do apologize for any confusion, as it states in our Return Policy, our stores are unable to credit a PayPal account. 

      We will be calling you at the number you provided for more information. 

      Sincerely, 

      *********
      TJ Maxx Customer Service 

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding the Marshalls at ******************************************** (Parkchester). I purchased some items on 8/31/22, and on 9/30, I attempted to return a few that were still in brand-new condition. The cashier and the manager (I'm unsure who the other woman was) made the biggest fuss and refused, claiming that it was past the 30 day timeframe. Huh? How was it past the 30 day timeframe if items were purchased on 8/31???? I even tried to show them a calendar on my phone and count the days, but they weren't hearing it. They wouldn't even scan the receipt and try to process the return, which further proved that they were aware that they were in the wrong. I'm not an argumentative person, so after going back-and-forth, I just decided to leave as it was clear they just didn't want to process the return. It was also just outright embarrassing for me as a longtime, loyal customer to walk out of the store like a dog with my tail between my legs.I would like to return the items for a full refund back to my Discover card.

      Business Response

      Date: 10/02/2022

      Dear Valued Customer,

      Thank you for contacting Marshalls **************** regarding your experience in one of our stores.

      We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back  with a copy of your full receipt (top and bottom), a picture of the items with the Marshalls tags and your full name and phone number, it would assist us in following up on this matter. If you prefer, you can call our **************** Department at ************** and speak with any Representative, who will be happy to assist you.

      We look forward to hearing back from you.

      Sincerely,

      *****
      Marshalls ****************

      **************** Hours of operation are Monday through Friday 9 AM to 6 PM, EST

      Customer Answer

      Date: 10/05/2022

       

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.


      The business has emailed me outside of BBB and I'm waiting to hear back/for a resolution. I would like to keep my complaint open until they've acknowledged their wrongdoings and provide a resolution in the form of a return/refund.

      Regards,

      Brittany

       

       

      Business Response

      Date: 10/24/2022

      Thank you for your reply. 

      It is our understanding a member of our management team of our Bronx, ** Marshalls store was able to speak with regarding your concerns and made arrangements to assist you with your return on 10/10/22.  

      If we can be of further assistance, please call our *************************** at ************** and any Representative will be able to assist you. 

      Sincerely, 

      *********
      Marshalls Customer Service

      Customer Answer

      Date: 10/24/2022

      Hi,

      Yes, I spoke with the gentleman via his personal cell phone, but have not been able to stop by the store yet due to my work schedule; I'm receiving training as a school principal this month and leave work late, which is why i tried to resolve this return issue previously. I sent him a text at ************ asking if I can return it before the 10/30/22, but haven't heard back. May you please confirm that this is okay?

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Nine West handbag on Sept. 03, 2022. I wanted to return it on Sunday 9/25/2022. My receipt was not accepted due to hand sanitizer being spilled on it. The purchase date was legible, so the cashier saw that it wasn't pass the 30 days. So, a refund was due back to the original way of purchase. TJ Maxx has a 30-day return window for the guest to receive the cash, or credit back to credit card or debit card. So, the cashier had called for a manager to ask how to process a return when the bar code isn't legiable or all of the numbers aren't legible. The manager, *****, relayed to her over the earpiece, like a walkie talkie, to give me a store credit. Not once did he attempt to come up to the register to offer me any other assistance. As a manager, he is able to override ANYTHING he wants to. He decided not to. I would like my money back. Thank you!

      Business Response

      Date: 10/02/2022

      Dear ********,

      Thank you for contacting TJ ********************* regarding your experience in one of our stores.

      We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back  with a copy of your full purchase receipt(top and bottom) as well as your return receipt, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.

      We look forward to hearing back from you.

      Sincerely,

      *****
      TJ *********************

      Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

    The TJX Companies, Inc. is NOT a BBB Accredited Business.

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