Retail Stores
The TJX Companies, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 454 total complaints in the last 3 years.
- 182 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 25, 2022-Store Manager called police on me for asking for corporate telephone after two white women threaten me. I was followed in the store by managers while they allowed both white woman to continue to shop in the store. I was at the check out getting the number from another managers and the store manager called in false police ************************************ the store as I was trying to pay for my items to leave the store.Business Response
Date: 10/02/2022
Thank you for contacting ************************** regarding your experience in one of our stores.
We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back and let us know what store you were in, and the name or a descriptions of the Manager you spoke with, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
We look forward to hearing back from you.
Sincerely,
*********************** **************************************** Hours of operation are Monday through Friday 9 AM to 6 PM, ESTCustomer Answer
Date: 10/03/2022
I was in the Hammond, La shopping center and ****** was the Store Manager that called the police 20 mins after the incident happened, but he did not call the police on the two white woman that made the threat to me. I have two witnesses that was on my cell phone during this time, as well who are willing to be witnesses.
All I did in the end was asked for corporate phone number and my entire life is turned upside down and I am Devastated, I had to experience this.
I have tried to deal with ***** who I was told was the DM, I gave her until this past Friday to call me back and she has not and no one from this organization is taking my complaint serious at all.
**************************;Initial Complaint
Date:09/19/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/5/2022 - fraudulent charge at a ******** Store #**** in *********** ** in the amount of $315.33. I opened the new account at a local TJMax store in ******** on 8/2/22, so 8/5/22 I didn't even receive my new card yet; so somebody was probably using my temporary assigned card# to charge at a store across the country. Not aware of this charge until the 1st statement was received on 8/22/22. Called to report the wrong charge on 8/22 and was re-directed to the *** Rewards Platinum Mastercard fraud department. Representative filed the fraud claim and stated the fraud department will investigate and that while waiting, they will cancel the card and reported it as lost/stolen and will re-issue the new card, during which time, I (as a customer) will not have to worry about paying the disputed charge. I never heard back. Today 9/19/22, I received the email statement to log into my account. This time the charge is $315.33 + late fee totaling $350.17. I called back to inquire about the charge and was told the investigation was completed and that I have to pay the charge. WHERE IS THE REPORT? WHAT WAS THE FINDINGS? How did they decide who's responsible for the charge? This is my attempt to build up my credit and TJMAX scammed me. And now I am stuck with a charge that I didn't make, plus late fee and a negative credit score.Customer Answer
Date: 10/01/2022
I have not heard from the business in response to my complaint.Business Response
Date: 10/02/2022
Dear Thu,
Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
You are a valued TJ Maxx customer, and we appreciate your inquiry.
Sincerely,
*********************** ****************Initial Complaint
Date:09/18/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been making numerous payments on this account (ending in ****) to keep it in good standing-only to find out that the payments weren't credited and fees have been assessed. I contacted the merchant to resolve this but no progress was made. I then decided to close this account. My balance due has not gone anywhere because of the assessed fees. The 2022 year-to-date fees charged are $181 (see statement). Now I am being threatened with collections? As per the statement provided, I made 3 payments in August. I want an adjustment to my account for these fees, my account in good standing, and going forward accept my payments so that I can finish paying the balance owed and fulfill my obligation. Thank you for your understanding with this matter.Business Response
Date: 09/25/2022
Dear **********,
Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
You are a valued TJ Maxx customer, and we appreciate your inquiry.
Sincerely,
*********************** ****************Initial Complaint
Date:09/14/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order of $850 which has been charged to my credit card THREE times for pending transactions. The first order HomeGoods canceled and refund has been pending for days. Placed a second order for which the entire charge has been pending and then they charged my card a third time to ship the order, but it got declined because there are so many charges. Now my credit card is maxed out while Ive been charged $2550 for items that are limbo. **************** has been extremely unhelpful.Business Response
Date: 09/21/2022
Dear ******,
Thank you for contacting TJ Maxx Customer regarding your online order.
We regret any inconvenience this has caused. Were happy to look into this further, however, we were unable to locate the order. Please reach out to our customer service with the order number. This will help in refunding the appropriate amount.
You can reach our online **************** team M-F ******* EST at ************** (option 2). Any Representative will be happy to help you
Sincerely,
*****
TJ Maxx ****************Initial Complaint
Date:09/09/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i had complained about the ewing ** store before where shoplifting is rampant and nothing is done in fact they say they are told NOT to address it. Today i went in as a regular and good customer although no more and because my purse i came in with had a tag as i just bought it in princeton ** they detained me and told me i had to leave it there despite paying for it a week ago but never using it until today had forgotten to take off tag. At no time while treating me badly and wasting my time did they check CAMERA which would have confirmed i walked in with DKNY purse from another store paying for it in princeton a week ago i asked them to confirm it they refused. To do this to me while i witnessed at end of july 3 people steal in one hour and then tell me they can do nothing about it as per store policies and do this to me today means i am not going back there ever. Not handled right. I walked out. wont be back. and during all this they acknolwedged my good customership unbelievable.Business Response
Date: 09/11/2022
Dear *******,
Thank you for contacting Marshalls **************** regarding your experience in our *****, ** store.
We were disappointed to learn you had an unpleasant visit to the ***** store Customer courtesy and convenience are very important to us, and we apologize if this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the appropriate members of management for their review and attention.
As a token of our sincere apologies, we are sending you an egift card in the amount of $15.00, which may be used in any of our stores. It will be sent in a separate email from ******************************* within one - two business days.
Again, thank you for taking the time to write and for bringing this to our attention.
Sincerely,
*****
Marshalls ****************Customer Answer
Date: 09/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I think anyone would have found it unpleasant i wont be going back there again. People do what they think they can get away with.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:09/09/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my balance for card number endingin7044. I checked the online account within a month, did not see any due amount or balance. I thought it all paid off, then suddenly, I received notification by credit report that I have a balance of $2.00, creditor states I was 60 days late. I paid for it although I was confused. Today,09-8-2022 I receive an invoice for same account with a past due amount of $10.29 and balance of $12.29. Again, I was confused, logged on to my online account only to find a zero balance and no monthly due. I have a separate account with the same creditor, I checked that account, and a zero balance with no monthly due appears. I believe TJMax companies was unfair practices and are not transparent. TJMax also closed my account when I made purchases and usually pay off my balance on a timely basis. I want TJMax to delete the 60 day late report to TransUnion.Business Response
Date: 09/11/2022
Dear ********,
Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
You are a valued TJ Maxx customer, and we appreciate your inquiry.
Sincerely,
*********************** ****************Initial Complaint
Date:09/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They closed my credit card account and tanked my credit score!!! They said they have no records of me contacting them about my credit line a month ago, explained I am using the card, and asked for credit line increased which they gave me. They also said they sent me correspondence in the mail and a new credit card, LIES they never sent me anything. Then they said we dont have your current address, when I gave them my address, it was correct on file. They just closed my account for nothing, without warning or written notice to me the customer. Then they brought a manager on the phone **** who said it was from inactivity but I explained I have been using the card so how can it be inactivity. They said well the account is closed there is nothing they can do.they wont get me as a customer or my business ever again. They are dishonest and as a customer for 5 + years I should have been treated better.Business Response
Date: 09/04/2022
Dear D B,
Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
You are a valued TJ Maxx customer, and we appreciate your inquiry.
Sincerely,
*********************** ****************Initial Complaint
Date:08/30/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/20/22 went to ********** and bought $***** of merchandise. With a gift card and $16.97 with my debit.All merchandise returned next day, July 21/22. with receipt and tags and NEVER used. The cashier at first was looking perplexed. I said, well, I get a cash refund since I have returned everything with receipt. $16.97 was my debit card so, total due is $ *****. Just as I started yesterday. She called the lady next to her, and I explained as above. And she said, give her a gift card! And she told her I had returned everything with receipt, so this lady does on her register---------- and I was about to leave, and I said, ma'am you gave me a gift card for *****$ ? why? I spend *****. returned everything the way it was, I said what is going on? It's the same coming back to me. she ignored me period. I had to leave it was now getting backed up. So, I want my $66,97 back in cash period. Not $ ***** gift card. Simple Math.Business Response
Date: 09/04/2022
Thank you for contacting Marshalls **************** regarding your experience in one of our stores.
We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back with a copy of your sales receipt, your return receipt, the date of your purchase, and what you were returning would assist us in following up on this matter. If you prefer, you can call our **************** Department at ************** and speak with any Representative, who will be happy to assist you.
We look forward to hearing back from you.
Sincerely,
*****
Marshalls ****************
**************** Hours of operation are Monday through Friday 9 AM to 6 PM, ESTCustomer Answer
Date: 09/04/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:08/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of 9:00 p.m. on Saturday August 27th the year 2022 I have just found myself leaving the Marshalls department store in ******************** on State Street extremely upset. As I was shopping I noticed if you workers gathering around me and a few so-called customers around as well. To my surprise as I turn the corner I see what appears to be a customer with her cell phone out being very apparent on either recording me or taking a picture of me as I shopped. I found a worker that was close by actually two workers who were walking around talking about somebody who had stolen or done something and all those things but anyways I asked them if that lady worked with them and as they told me no I said good to know the b**** is recording me though so as I walk up to that lady and recorded her she appear to be surprised by my actions however little do these three Hispanic women know I made me a Caucasian female but I am fluent in Spanish I know exactly what was said after she walked away. I'm not stupid I am not a criminal there's no reason why this should have happened but because of this reason I and nobody in my family will ever step foot in a Marshalls retail store again and I hope that nobody else ever has to live this experience as I did tonight.Business Response
Date: 08/28/2022
Dear *******,
Thank you for contacting Marshalls **************** regarding your experience in our ***************** store.
We were disappointed to learn about your unpleasant visit. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with the Store Manager, ******, for his review and attention. Please expect a call from ****** within the next ***** hours.
Again, thank you for taking the time to write and for bringing this to our attention.
We hope we have the opportunity to better serve you in the future.
Sincerely,
*****
Marshalls ****************Initial Complaint
Date:08/26/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My balance on TJX credit card was very low until July 2022, when I started to use it for my rentals at Enterprise Rent A Car. The charges from Enterprise would show pending but TJX would add it to my balance. When the rental company closed out the ticket they billed the total amount which was around $800. TJX added this to the balance that had already accumulated from each weekly charge. The rental company got paid once but TJX got paid for the same transactions twice. I called and the unprofessional phone agent basically was rude and said I was wrong, so I requested print outs of my statement be mailed to me in case I needed to take further action. I never got my statements. This company owes me that money back, and when I go into my transactions, some of them magically disappear. They claim the pending charges fall off but I view my card on the ********** app daily and they absolutely double charged me.Business Response
Date: 08/28/2022
Dear *****,
Thank you for contacting TJ ********************* regarding your *** MasterCard or *** Rewards credit card account.
As you may be aware, the *** MasterCard and *** Rewards credit cards are administered by ******************** We will have a Representative from ******************* contact you directly.
You are a valued TJ Maxx customer, and we appreciate your inquiry.
Sincerely,
*********************** ****************
The TJX Companies, Inc. is NOT a BBB Accredited Business.
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