Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

457 total complaints in the last 3 years.
186 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a follow up to my complaint #********** The business referenced in my complaint is located in ************, and NOT in *********************, *****, ************ or *******. I don't understand the reason for transferring my complaint, for a business located in ******. Here is the business address below:T.J. Maxx ********************************************************* ************** Please let me know if you need any additional information regarding my experience at this location.Thanks, *******
Business Response
Date: 12/06/2024
Dear *******,

Thank you for contacting ************************ regarding your experience in one of our stores.

We were sorry to hear that you had a poor experience. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. If you would kindly e-mail us back and let us know the names or descriptions of anyone that you spoke with, it would assist us in following up on this matter. If you prefer, you can call our *************************** at ************** and speak with any Representative, who will be happy to assist you.

We look forward to hearing back from you.

Sincerely,

Grace
************************

Customer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST
Customer Answer
Date: 12/06/2024
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #********.

**Rejection Comments**:

Following my unpleasant customer experience at one of their stores, T.J. Maxx now expects me to call a ***** customer care line. After being on hold for about an hour, I might hopefully speak to someone and recount my experience yet again. This just emphasizes my point about the company's lack of consideration for its customers.

Why couldn't someone from T.J. Maxx reach out to me directly? I am the one who endured a negative experience at their store, yet the burden is placed on me to rectify the situation. It feels like T.J. Maxx is hoping I will become so frustrated that I will simply give up. The response I received is
a generic, canned template that obviously goes out to everyone who files a complaint.

This approach is unacceptable and further illustrates the disregard T.J. Maxx has for resolving customer issues genuinely and efficiently. A more proactive and empathetic response is warranted, one that acknowledges the inconvenience and seeks to rectify it without additional hassle for the customer.

Regards,

*******

Business Response
Date: 12/10/2024
Dear *******,
Thank you for contacting TJ Maxx Customer Service.
We apologize for the inconvenience. Our *************************** will contact you regarding this matter.

Sincerely,

Grace
TJ Maxx Customer Service
Initial Complaint
Date:12/01/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, Nov. 27, I placed an order with Marshalls (Order #***********) for a ***** ****** suede ****** crossbody purse, a Pratesi leather satchel with top handle and hardware detail ($69.99), and a Bliss stainless steel cold therapy roller ($6.99).The order was delivered by LaserShip on Sunday, Dec. 1. The first thing I noticed was that the outer package for the items was not sealed. It were simply folded over. Upon inspecting the items, I was seriously disappointed.Marshalls order #***********: The Pratesi leather satchel ($149.99) appeared used; the inner packaging was missing and the hardware was severely scratched. The packaging directly on the bag looks to have been previously opened, with a poor attempt to repackage, as it was closed with sloppily placed tape. The box containing the Bliss roller similarly appeared to have been reopened; it was smashed and also poorly taped. The roller also has clearly been used.The ****** suede crossbody purse was filthy! It was discolored in spots and covered in debris.For reference, I've attached photos of the items as they were delivered.
Business Response
Date: 12/09/2024
Dear ********,
Thank you for contacting Marshalls Customer Service.
We regret any inconvenience this has caused and thank you for your feedback regarding the shipping. A refund has been issued to reimburse you for the items in your order. Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution.
We appreciate you reaching out and are happy to help

Sincerely,

Grace
Marshalls Customer Service
Customer Answer
Date: 12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

La ***** ********
Initial Complaint
Date:11/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* via their TJX rewards card received a payment by check from me on 5/25 (the money was withdrawn from my *************** account). They then claimed they never received the payment and demanded a physical copy of the check as proof which *************** stated they do not have because TJ Maxx processes the payments electronically. I have made countless phone calls about this disputed payment and even had a 3-way call with ******* and *************** where *************** explained to tj maxx that there is no copy of the check that exists. I went through escalation with TJ maxx and was finally, I thought, done with this torment when I received a letter on 9/27/24 saying that they had found the payment and corrected the problem. I closed the account and made numerous anxious phone calls thereafter confirming the account was closed and balance was zero. Now today, 11/20/24 I receive a bill for the disputed payment again. I call them and they start the whole thing again that they cant find the payment and that I need to send a copy of the check. I am at my wits end. They have had my money since 5/25/24 when I paid the original bill and after at least ten prolonged phone calls over the last 6 months this is still not over. Please help.
Business Response
Date: 11/22/2024
Dear *********,

Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
You may also call them at **************, and they will be happy to help.
You are a valued TJX customer, and we appreciate your inquiry.

Sincerely,

Grace
TJX Customer Service
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shop more than I would like to admit in all of your chains. however locally I only have one TJ MAXX that I make it given the milage. I typically shop in TJ MAXX MEDFORD NY *********************************************************************************************** any home decor items and dog toys. today I went back to ******* to return several items I have recently purchased in the last 2-3 weeks at the most. I brought in 2 of my receipts thought I had one for my last item turns out I didnt have my receipt with me but tag is still attached to the shirt. The associate rings in the return than goes to return the one item with no receipt and hands me back the shirt and tells me "we dont sell this I cannot return it" ok so we go back and forth so that I can understand how they dont sell something I purchased and physically have in my possession with a ******* tag on it. so I ask her some questions so that I can further understand why it is shes refusing to return the item even for store credit since its unworn and with a tag on it. She insists again they dont sell the item she cant take it back. so without trying to further the situation she didnt escalate for a mgr assistance simply accused me of trying to return something that she thinks I bought elsewhere is what I clarified with her but she wouldnt say it in so many words. so I asked for the store mgr name and district/regional - well **** P of ******* ** MAXX was just as arrogant as the associate helping me insisting I was the problem bc I wasnt giving him an opportunity to fix the situation. I said thats not my responsibility I am on my lunch and dont have time for a lengthy scene - so here I am seeking a refund for the $16.99 item I would like to return but was refused in an accusatory manner from a young girl with a clear attitude and a store mgr who clearly doesnt train his associates to escalate for resolution
Business Response
Date: 11/20/2024
Dear *****,

Thank you for contacting *************************

We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to research this return further for you.

If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

We look forward to hearing from you.

Sincerely,

Grace
TJ *********************
Customer Answer
Date: 11/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] there is no need I drove the extra mileage to a ************** station location for TJ MAXX and they happily accepted the return - this complaint was sent in due to the treatment and the tone of both the associate and her manager. how they handle things in the ******* location is appalling and I will certainly refrain from shopping there or any other tj maxx at this point. I have given so much business to all chains within this family of retail and in general and I have never in my life working and shopping retail have I encountered such an embarrassing moment and such an arrogant attitude on associates. quite frankly the complaint will be posted to social media as well bc nobody should leave a store feeling the way I did yesterday. absolutely disgusting and unnecessary. train your associates better and the next time a BBB complaint goes in I would expect to hear from someone other than CUSTOMER SERVICE but given the nature of this complaint I may just ensure that I submit it through all chains of ******* contacts provided in order to ensure it goes to where it should be seen.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 12/04/2024
Dear *****,

Thank you for contacting ************************ regarding your experience in our *******, ** store.

We were disappointed to learn about your experience. We have discussed your comments and concerns with ***** *****, our Store Manager, for her review and attention.
Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

We hope we have the opportunity to better serve you in the future.

Sincerely,

Grace
************************
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a TJX Rewards customer for about 10 years. I always pay my balances in full and on time. I probably spend about $6-8,000 a year between TJX, Marshalls, Home Goods and Sierra. My most recent bill was $850 which I paid in full on 11/15- HOWEVER THEY CLOSED MY ACCOUNT ON NOV 11 without any notice or ANY reason!! I was an excellent customer with great credit!! I called Synchrony 3 different times to see why. All 3 times the **************** was HORRIBLE!! Twice I spoke with a rude employee in the *********** (2 different employees- I have 2 names if TJX or Synchrony is interested). The 3 call was an account manager in ********** - she was equally as unhelpful. She told me to read my contract- they can cancel any card at any time for any reason- no explanation. No warning. I had a few returns I wanted to do this week and buy some things for Christmas which is now not possible. I also lost all my rewards coupons. I STRONGLY suggest that *** find a different bank to do business with. I am beyond ****** off!!! ***************** customer care and customer appreciation is NON Existent with Synchrony. PLEASE do your customers a favor and dump this incompetent bank!!
Business Response
Date: 11/20/2024
Dear ******,

Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

You may also call them at **************, and they will be happy to help.
You are a valued TJX customer, and we appreciate your inquiry.

Sincerely,

Grace
TJX Customer Service

Customer Answer
Date: 11/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

I called Synchtransactions. today spending about 3 hours of my personal time and they did not provide any helpful information. To the contrary they were rude in all 3 cases and offered no solution or helpful information. Instead they took away my rewards and closed my card to any transactions. I'm looking into pursuing a Civil Suit. Canceling my account which was in perfect standing for over 10 years they told me that they are "allowed" to cxl my acct at any time per contract. I paid 0 interest but bought $8,000 worth of goods this year. I had just paid my balance of $850 on time 4 days after they technically closed my account. This is extremely unfair. I have $200 worth of items to return which would give my acct credit. Now what do I do?? I was a very active, responsible customer. TJX- Do Not Allow this horrible bank to tarnish your reputation!!! I shop at multiple locations using this credit card. I will boycott your stores until I see some responsibility on your part to get rid of your 1 star credit card, incompetent partner!!!!
Business Response
Date: 12/04/2024
Dear ******,

Thank you for contacting TJ Maxx regarding your TJX MasterCard or TJX Rewards credit card account.

We do apologize for the inconvenience this has caused. We will have a Representative from ******************* contact you directly.

You are a valued TJ Maxx customer, and we appreciate your inquiry.

Sincerely,

Grace
TJ *********************
Initial Complaint
Date:11/16/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: ******** employees deceived me into signing up for a credit after I located a lost child in their store The Location of that store: *****************************************. Their Phone: (586) 776-0159Today, Saturday, November 16, 2024 was at Marshalls in ******************. Around 9:45 am I went in to utilize the restroom. I left and I turned the corner there was an adorable little boy. He looked between 6-8 years old. There was a language barrier. He didn't speak English very well. He understood the word mom and that's it. He didn't know his name. He looked lost and scared. I asked him "Where's his mom?" He didn't know So, I tried helping him. I decided to take him to the front counter because we didn't see his mother. I asked him how he got here. He didn't know. There was a female Sales Coordinator, ****** that took him behind the counter. She used the ******** to say there was a young boy up there with a Fila jogging suit. So, some other customers came up to see who this kid was. Then the Security guard not in uniform came up and told the sales clerk she shouldn't have announced it on the intercom because anyone could claim that he was their child. The child's mother did come but she looked ungrateful and didn't *******, the female sales clerk said that I did a noble thing and that I was a really good person. She said she wanted to give me a 10% coupon to use anytime I decided to purchase ************, she asked to see my ID. She told me to answer the questions on the screen of the register so I could get my coupon. All of a sudden she printed out a receipt but it was for a credit card.I told her I didn't want a credit card. I said I thought you were doing this to get me a 10% coupon.Then she said she was trying, but it was for a credit card. She DECEIVED ME. She lied to **** went to locate someone that could address this. A female sales **** ******** *. around 9:59 am told there were 2 managers on duty, Liota and *******. I also have proof audio
Business Response
Date: 11/20/2024
Dear ******,

Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
You may also call them at **************, and they will be happy to help.
You are a valued TJX customer, and we appreciate your inquiry.

Sincerely,

Grace
TJX Customer Service
Customer Answer
Date: 11/22/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[ Today's Date: Friday, November 22, 2024

****** ****
PO BOX 435
************ 48068
Cell: **************
Email: ************************

Rebuttal against *** companies

They are being dishonest in their response because I was contacted by Syncb/*** bank from ***, *********************** at ************ on November 18 at 6:05 pm. Missed his call but returned it

He indicated that my email that I sent to
******* **** ****************************************** ****** *****, Assistant Vice President ; *** **********, Group President/Senior Exec VP
and ***** *******, President and Chief Executive Officer was forwarded to him

He did say that the application was canceled and it would take up to 30 days for that inquiry to be removed.

Then *** indicated that he would have the *** executive office have someone reach out to me regarding investigating why their store employees at Marshalls in ****************** are fraudulently signing customers up for credit cards without their consent. He said that would be investigated by *********************

But according to ***'s response to the BBB they made no mention of my interaction with *** and that supposedly investigation.
In addition, the *** District manager in ******** that oversees ******** called me on November 18 at 7:22 pm. See attached incoming screenshot of her call. She said her name is Arisleiey. She called from ************.
She said that the executive office would conduct an investigation regarding the following employees, ***************** & ****** that purposely misled me INTO signing up for their card. I was informed by ******, Coordinator there that she was giving me a ****************************************************** the store. But come to find she fraudulently signed me up for their credit card
She asked me how they can rectify this. She said the company can give me a gift card for the way I purposely deceived into signing up for that card. She also said that the store can't print out coupons and she said that this will be addressed on why they informed me of that
On November 19, the District manager called me at 11:57 am. See attached screenshot of the incoming call. She said she's offering me a $50 gift card regarding the incident that occurred on November 16 in her store. She asked for my address. I said it's on the email that was forwarded to you by the executive office. She said yelp it's the ****************************** address.
In addition, I also filed a higher complaint against *** because what the store employees did was not only unethical but illegal. I filed a complaint online with the ************************ and I was given report number180399223. See attached complaint
I also filed a complaint with the **** on November 18 for complaint 241118-17018334

So for *** to falsely respond to the BBB and tell you that this was my responsibility to resolve this and for me to call their ***** number is disingenuous and dishonest.
My complaint isn't just about the credit card, but it was opened without my consent in a fraudulent manner by their Marshalls employees in *******************
According to their Michigan District manager Arisleiey and *** from Syncb/******** that *** will investigate that especially since I submitted ****** Audio recordings of how staff dishonestly told me I was signing up for a 10 percent coupon. But instead it was for their credit card
In addition, in their response to me, they never mentioned the $50 gift card that is supposed to be sent to me as well. Their District manager promised me that when she called me on November 18 and 19.
Sincerely ****** Cope
]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 12/06/2024
Dear ******,

Thank you for contacting Marshalls **************** regarding your experience in our *********, ** store.
We were disappointed to learn about your experience. We understand our District Manager ********* Terrerose has spoken to you today 12/06/2024 and has addressed your issue.
Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

We hope we have the opportunity to better serve you in the future.

Sincerely,

Grace
Marshalls ****************
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of sheets that came tied in a ribbon. After taking them out.l, I found they did not fit my bed, although I purchased the correct size. I took them to the store to return 3 days later and was told they could not be returned due to the ribbon packing being cut (not in their return policy). I called customer service for assistance and they agreed to refund it if I emailed in photos of the product. The email response I received was for a gift card offer for the value of the product pre tax. The return policy is 30 days with a reciept, which I followed. I informed them that I was offered a refund and was within the return policy. They did not respond, leaving me no gift card or refund.
Business Response
Date: 11/13/2024
Dear *********,
Thank you for contacting Marshalls **************** about the return details you requested.
Please note our Finance Team has processed a refund back on your credit card in the amount of $26.46 on 11/12/2024 as a one-time courtesy. Credits can take up to 5-7 business days to post.
We are pleased that we were able to assist you.
Thank you for your inquiry.
Sincerely,
Grace
Marshalls ****************
Initial Complaint
Date:11/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online with TJMaxx. The second I hit the pay button on Apple Pay I realized Apple Pay had my old address. I immediately called them and sent a chat message through website asking to change address and they said they could not but would attempt to cancel order. I reordered items and sent to correct address and 4 days after my contact with them they shipped the order and did not cancel. I chatted back with them and they said cancellation requests are not guaranteed. Seriously .. 4 days and you cannot cancel something or even change address. This is a poor business practice and they are now saying I have to wait for delivery to wrong address to get my money back.
Business Response
Date: 11/11/2024
Dear *****,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. We have processed a refund for your order on 11/08/2024. The refund should show on your original form of payment in 7-10 days but may vary depending on your bank. We also requested that the carrier return the package to our ******************. It was delivered to us 11/11/2024.
We appreciate your reaching out. We're happy to help.

Sincerely,

Grace
TJ Maxx Customer Service
Customer Answer
Date: 11/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** ****
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 10/26/2024. I received my order on 11/02/2024. When i opened it item number **************** (the heritage slim camera set) was open missing secure plastic tags to keep bag in ********** was missing the strap all items were completely snipped open. . The tape was completely cut on box. & then 1 of the **************** (the creme shop sets) it was open out of plastic wrap and the tape clearly opened before & then re taped.
Business Response
Date: 11/06/2024
Dear ******,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. A refund has been issued to reimburse you for the damaged and wrong items in your order. Your refund confirmation number is RET07905280.
Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution.
We appreciate you reaching out and are happy to help.

Sincerely,

Grace
TJ Maxx Customer Service

Customer Answer
Date: 11/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** *******-******
Initial Complaint
Date:11/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking to purchase a red zadig and ******** blazer I found at the tjmaxx oceanside NY location. I found the blazer in the clearance section marked with two discounted prices. One price was $299 and the second price was $129. I get up to the register to buy the item alng with others and commented that I loved the blazer and it was a great price. Immediately the saleslady stopped me and called over her manager a middle aged tall **** *** with a *****. He then said he cannot honor the lower price. I told him it was in the clearance section and clearly marked down on the ticket. He then proceeded to tell me he will not give me the lowest price advertised and would have to pay $299 as it was an error. I told him it was my right to pay the price advertised and he refused to accept it and told me I would have to pay more. I left the store without the item. The following day not even 12 hours later I returned to the store to look for the blazer. I checked the entire store as did two other employees. I told them my story and that it wasn't fair and I wanted to buy the blazer. They asked which manager spoke with me and I described him. They then called him to ask where the blazer was and was told he didn't know. Not only was this the worst customer service experience I ever had this is illegal to not offer me the price advertised for the blazer. I was willing to pay$129 and he refused to sell it to me
Business Response
Date: 11/22/2024
Dear *******,

Thank you for contacting ************************ regarding your experience in our *********, ** store.

We were disappointed to learn about your experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with **** *******, our Store Manager, for his review and attention.
Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

We hope we have the opportunity to better serve you in the future.

Sincerely,

Grace
************************

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