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Business Profile

Retail Stores

The TJX Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The TJX Companies, Inc. has 363 locations, listed below.

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    Customer Complaints Summary

    • 457 total complaints in the last 3 years.
    • 186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Unauthorized Account due to Identity Theft SYNCB/TJX COS DC Dear Better Business Bureau,I am filing a complaint regarding an unauthorized account from SYNCB/TJX COS DC on my credit report. I recently discovered that I am a victim of identity theft, and this account was opened fraudulently. Although I have taken steps to address this issue, the account remains on my report, adversely affecting my credit.Account Details:Creditor Name: SYNCB/TJX COS DC Account Opening Date: 12/24/2021 Account Number: **************** I respectfully request the removal of this account from my credit report. I ask the Better Business Bureau to assist by ensuring ************** investigates this matter thoroughly and removes the erroneous entry.Thank you for your assistance.

      Business Response

      Date: 11/05/2024

      Dear *******,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service


    • Initial Complaint

      Date:10/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Unauthorized Account on My Credit Report Identity Theft Victim Complaint Details:I recently found an unauthorized account with SYNCB/TJX on my credit report. I did not open or authorize this account.Opened: 4/29/2022, Account Number: ****************, Balance: $652.00 Please remove this fraudulent account.

      Business Response

      Date: 10/31/2024

      Dear Armeatchel,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fruit vendors pushing fruit sales while parking car Fruit vendors near TJ Maxx entrance Disruptive Unsanitary Scary Child sitting in hot sun all day

      Business Response

      Date: 10/31/2024

      Dear ***,

      Thank you for contacting TJ Maxx Customer Service.

      We appreciate your feedback and have passed your comments on to the appropriate people.

      Sincerely,

      Grace
      TJ Maxx Customer Service


      Customer Answer

      Date: 10/31/2024

      Hello and good afternoon Grace, 


      At the Marshalls in ************, **********, and the ** Maxx in **********, **********, we have many fruit vendors, taking up parking spots in front of your stores, and trying to sell fruit to us while we park our cars. How do we put an end to the fruit vendors selling in front of your stores? 

      Also, it ruins the curb appeal and niceness of your stores.

      Its also scary at times as we dont know what to expect, and we really don't expect vendors in the parking lot or where we park our car!  

       

      It is not in-line with the wonderfulness of the **X Stores.


       I noticed that this doesnt happen in other ** Maxx or Marshalls throughout **********, only in **************** and ************, *********** 
      Please tell us how we can help you stop the fruit vendors from selling in your parking lots?    


      Photos attached.


      Appreciate your response, 
      Lee 

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 11/08/2024

      Dear ***,

      Thank you for contacting Marshalls **************** regarding this matter.

      We appreciate your feedback and have passed your comments and concerns on to the appropriate people.

      Sincerely,

      Grace
      Marshalls ****************

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my deep disappointment and concern regarding an extremely distressing experience at your Marshalls location at ****************************************, on October 23, 2024, at approximately 8:30-9:00 PM.During my visit, I was wrongfully accused of stealing by one of your employees, specifically the store coordinator, despite having paid for all my items. I willingly provided receipts and cooperated fully by removing all items from my bags to demonstrate my honesty. Despite these efforts, I was still subjected to unnecessary and unjustified suspicion, leaving me feeling embarrassed, humiliated, and distressed.This experience was not only humiliating but also unfair. As a loyal customer, I expect to be treated with respect and dignity while *********** the time of the incident, I was carrying a Lululemon weekend bag containing personal items such as makeup, skincare products, hair care items, a pair of Zara ****** a dress, and tops, along with a Cartier watch from my stay at my boyfriend's the previous night. I also had my work handbag, which contained additional valuable personal items. I willingly allowed a police officer to search both bags, and they found nothing stolen.However, when I asked the young black employee, who had instructed the officer to follow me through the exit, to check my bags himself, I was met with laughter. Both employees, although they eventually apologized, were dismissive, saying they were ready to go home as the store was closing. When I asked whether they had seen me steal anything, they responded that the store coordinator had found me suspicious and instructed them to follow me.This was the most degrading experience I have ever endured. I would like to request a formal meeting with the store coordinator for an explanation and a sincere apology. As a customer, I deserve better treatment and an explanation for this unfair treatment.

      Business Response

      Date: 10/25/2024

      Dear *******,

      Thank you for contacting Marshalls **************** regarding your experience in our ********, ** store.

      We were disappointed to learn about your recent experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with Milarys ******, our District Manager, for her review and attention.

      Again, thank you for taking the time to write and for bringing this to our attention. If we can be of any further assistance, simply e-mail us back.

      We hope we have the opportunity to better serve you in the future.

      Sincerely,


      Grace
      Marshalls ****************

    • Initial Complaint

      Date:10/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought shoes and heels from TJMaxx for ****** on august 31 but they were moldy and unwearable

      Business Response

      Date: 10/24/2024

      Dear ********,

      Thank you for contacting *************************

      We are sorry to hear about your purchase. The photos that we received were blurry. If you would please email us back with more clear pictures of the item, as well as a copy of your receipt and the mold, we would be happy to research this return further for you.

      If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.

      We look forward to hearing from you.

      Sincerely,

      Grace
      TJ *********************

    • Initial Complaint

      Date:10/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The cashier asked me if I wanted to apply for a rewards card that cost nothing. I asked her if it was a credit card 3 times and she said no! When I looked at the paperwork at home, I found out it was a credit card! She lied and lied to me! Now I have a bad **** on my credit report stating decline when I was told it was not a credit card 3 times! I want the information that's now on my credit report to be taken off immediately!

      Business Response

      Date: 10/24/2024

      Dear ******,

      Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.

      Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by *******************. You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.

      You may also call them at **************, and they will be happy to help. 

      You are a valued TJX customer, and we appreciate your inquiry.

      Sincerely,

      Grace
      TJX Customer Service


    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to express my appreciation for your storeI truly enjoy shopping there. However, I must address a recurring issue Ive encountered during checkout at the ****, ** *********** the past 10 months, Ive spent $1,297.20, but my experience at checkout has often been frustrating. Recently, while declining an offer for a store credit card, I found myself having to repeat my answer multiple times. Despite stating "no" three times, I was persistently asked again, which led to an uncomfortable situation.I understand that employees are encouraged to promote certain products, but I believe this approach can detract from the customer experience. A simple "no" should be sufficient without additional pressure. As someone who worked in the industry previously, I am aware each employee must "sell" a certain number of cards per day or week. If they fail to do this, they will be reprimanded. This practice alone says volumes of your employee turnover. You don't value your employees, and it shows. Shame on you. Im sharing this feedback in hopes that it can help improve the checkout experience for customers who value a respectful and straightforward interaction.Whats more telling is your inability to email corporate and use the chat function has both been disengaged. Interesting.

      Business Response

      Date: 10/22/2024

      Dear *******,

      Thank you for contacting TJ Maxx Customer Service.

      We appreciate your feedback and have passed your comments and concerns on to the appropriate people.

      Sincerely,

      Grace
      TJ Maxx Customer Service

    • Initial Complaint

      Date:10/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a watch from TJ Maxx, which I was a little nervous about due to increased reports of issues with their warehouse and fake designer items. Ordered Versace watch. Recieved package this morning and package was in **** box to be opened. Opened box and watch box was not sealed with plastic, or any type of sealant to ensure tampering from ******* warehouse employees. Go to open box and wasn't sealed shut at all, open box, and watch is missing from box. Searched the watch box, and the box that delivery was made it and the watch is nowhere to be found. I was simply sold a watch box from over $400. I am absolutely angry and upset with ** Maxx that this occurred and they are not willing to rectify this situation. This needs corrected and a refund needs to be issued. Please advise as soon as possible.

      Business Response

      Date: 10/22/2024

      Dear ***********,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We submitted a refund for your missing item to your bank on 10/21/24. The refund should show on your original form of payment in 7-10 days but may vary depending on your bank.

      We appreciate your reaching out. We're happy to help!

      Sincerely,

      Grace
      TJ Maxx Customer Service

    • Initial Complaint

      Date:10/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Arcadia purse online on 10/10/24 as a gift. Upon finding out that same day that it was the wrong purse, I contacted TJ Maxx the same day to cancel the order. The item had not yet shipped and the payment was only pending. I was told that they would not cancel the order. Instead I had to wait for the order to arrive and then return it to get a refund. However, ** Maxx steals $11.99 for a shipping charge. The site says they charge this if you return it by mail. I took the item back to the store and was still charged. I was actually charged more. I was charged $12.09 for shipping. I was only refunded $109.99 of the $122.08 I originally paid for the purse. I found out that if I had mailed the item back, they were going to deduct $11.99 for the original shipping plus $11.99 for the return shipping. The plan was to steal $23.98. This seems like a scam to get ****** I should not have had to pay a shipping charge for an item that did not have to be shipped. I attempted to cancel the same day. Neither TJ Maxx or myself would have incurred any costs. Instead, I was forced to receive an item that I did not want and charged $12.09 to return it which is more than ** Maxx says they charge to ship. This appears to be designed to steal money from customers. I was scammed out of even more money than their policy even states. I want the additional $12.09 refunded. I want my full payment refunded as this was no fault of my own. TJ Maxx created a shipment that was unnecessary and I should not be penalized because of it.

      Business Response

      Date: 10/22/2024

      Dear ****,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We have submitted a refund for the return shipping fee to your bank on 10/21/2024. The refund should show on your original form of payment in 7-10 days but may vary depending on your bank. We appreciate your reaching out.

      We're happy to help! 

      Sincerely,

      Grace
      TJ Maxx Customer Service


      Customer Answer

      Date: 10/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response (and issuance of said refund) does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ******

      Customer Answer

      Date: 11/04/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I previously filed the following complaint: I purchased an Arcadia purse online on 10/10/24 as a gift. Upon finding out that same day that it was the wrong purse, I contacted TJ Maxx the same day to cancel the order. The item had not yet shipped and the payment was only pending. I was told that they would not cancel the order. Instead I had to wait for the order to arrive and then return it to get a refund. However, ** Maxx steals $11.99 for a shipping charge. The site says they charge this if you return it by mail. I took the item back to the store and was still charged. I was actually charged more. I was charged $12.09 for shipping. I was only refunded $109.99 of the $122.08 I originally paid for the purse. I found out that if I had mailed the item back, they were going to deduct $11.99 for the original shipping plus $11.99 for the return shipping. The plan was to steal $23.98. This seems like a scam to get ****** I should not have had to pay a shipping charge for an item that did not have to be shipped. I attempted to cancel the same day. Neither TJ Maxx or myself would have incurred any costs. Instead, I was forced to receive an item that I did not want and charged $12.09 to return it which is more than ** Maxx says they charge to ship. This appears to be designed to steal money from customers. I was scammed out of even more money than their policy even states. I want the additional $12.09 refunded. I want my full payment refunded as this was no fault of my own. TJ Maxx created a shipment that was unnecessary and I should not be penalized because of it. ** Maxx agreed to refund the $12.09 to my original payment method. I only agreed to resolve the complaint if I was properly refunded. However, today I received a TJ Maxx gift card for $12.09. This appears to be a way to force me to give the money right back to TJ Maxx. I am filing this complaint because I want my money refunded to the original payment method as agreed.

       

       

      Business Response

      Date: 11/06/2024

      Dear ****,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We have requested the refund for the return shipping fee be refunded back to the original form of payment instead of the gift card on 11/05/2024. The refund should show on your original form of payment in 7-10 days but may vary depending on your bank.

      We appreciate your reaching out. We're happy to help! 

      Sincerely,

      Grace
      TJ Maxx Customer Service


    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered 3 Black marble tables from TJ Maxx online. Every single table has been delivered to my home broken. Each table was more broken than the previous one. Recently, I ordered a single ***** marble table and TJ Maxx cancelled the partial order, refunded the debit portion of the order and sent the rest on a gift card. They had sent a gift card in the amount of $25. The new gift card is less than $25. I spoke with a manager over the phone who offered to have the tables picked up but admitted they would be discarded. So, we have: poor customer service, ecological unsustainability, no common sense, and zero accountability for this company that has been around for a long time.

      Business Response

      Date: 10/22/2024

      Dear *******,

      Thank you for contacting TJ Maxx Customer Service.

      We regret any inconvenience this has caused. We confirmed that a refund has been issued for each damaged item. The refunds were processed 8/13/24 and 9/12/24. The refunds should've shown on your original form of payment in 7-10 days but may vary depending on your bank.

      The gift card received was for an order placed 10/7/24. Your credit card was not charged for the order, and you were refunded the difference of $23.32. We appreciate your reaching out.

      We're happy to help!

      Sincerely,

      Grace
      TJ Maxx Customer Service


    The TJX Companies, Inc. is NOT a BBB Accredited Business.

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