Complaints
This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 97 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned three items to Talbots on 1/2/2025. I gave a receipt saying I was refunded ******. However it is not showing up at All on my master card. I chatted with Talbots and waited two hours- only to be told to call the store which I already did. Thry said theyve done their part and weekends take longer. But I didnt return on a weekend. I have a receipt but no money. The ********** company has no record of my return.
Business Response
Date: 01/05/2025
The return credit of $249.57 transaction date is 1/02 to the MasterCard ending in #****. The credit has a process/business date of 1/03/25. Since the return was done on a Thursday the credit did not post until Friday the 3rd. It can take between 5 and 14 business days for a refund to appear depending on the terms of the credit card agreement. The reference number for the credit is 05436845003501094186520.Customer Answer
Date: 01/05/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Other businesses temporarily show the action on my credit card app. When final it posts. This did not show up at all. The card company has no record.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Lara
Business Response
Date: 01/06/2025
Please allow sufficient time for the credit to process to the account. The process time can vary according to the customer's individual bank. The return credit of $249.57 transaction date is 1/02 to the MasterCard ending in #****. The credit has a process/business date of 1/03/25. Since the return was done on a Thursday the credit did not post until Friday the 3rd. It can take between 5 and 14 business days for a refund to appear depending on the terms of the credit card agreement. The reference number for the credit is 05436845003501094186520.Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per information provided to BBB staff, on Dec. 16th the consumer purchased 3 gift cards. He asked if the cards could be used at a different location in ************. He was assured the cards could be used. The next day the consumer checked the website and found that the *********** SD location was permanently closed. The consumer then contacted the company to return the gift cards for a refund. The consumer had paid cash. Their request was denied by the local store manager, ***** and also when he called customer service. The consumer was seeking to have the gift cards be used as part of an in-store purchase, not an online purchase. The receipt says that returns will be accepted for any reason with a valid receipt within 60 days. The consumer called the business on Dec. 18th 2024. A copy of the receipt is available on request.Business Response
Date: 12/20/2024
We will be happy to assist with this issue. Please provide us with a copy of the sales receipt for the gift card purchase so we can't research the status of the cards.Customer Answer
Date: 12/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am following up on the request to send a copy of the Talbots gift card receipt as requested by the company regarding my complaint filed 12/19/24, case number: ********.
Talbots did not include a direct email for response, please dont hesitate to contact me with further questions or follow-up.
Sincerely,
*** J. ******Business Response
Date: 12/30/2024
Thank you for providing the purchase receipt for the gift cards. We recovered the gift card numbers and found that all 3 gift cards were redeemed on catalog orders in entirety by the recipients ********* ******, ******** **** and ******* ******. The redemption information is as follows:
9101006685428647 12/27/2024 Redeem $200.0 122524IE50816 Current balance 0.00
9101006685429421 12/30/2024 Redeem $32.50 122724IE95040
12/29/2024 Redeem $122.86 122724IE95040
Total authorized amount $ 44.64 Current balance 0.00
9101006685430304 12/28/2024 Redeem $18.81 122524IE54638
12/29/2024 Redeem $103.10 122524IE54638
12/28/2024 Redeem $78.09 122424IE42022 Current balance 0.00Please let us know if we can be of further assistance.
Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $250 invoice from Talbots on Oct ******* by online checking,****** received the check 10/24.Shortly after,Talbots told us it was overdue.We checked with out Bank(***** Fargo) who confirmed that Talbots received and cashed it.We provided Talbots with Bank, identification code for the payment Talbots received. But they still claim the didn't receive it.Apparently they deposited it to a different customers account.We have discussed this with them twice(probably at a low -level) but we never hear ******* is impossible to get anyone responsible on the phone or find someone responsible to send there complaint details to.Can you help us?****** ****Business Response
Date: 12/16/2024
The Talbots Credit Card is owned by *************/Bread Financial. I have escalated your situation to their escalation team who will contact you. I am sure they will need a copy of the cancelled check to resolve it more quickly for you.
I am sorry you were not directed to them in the beginning. Thank you for being a loyal customer!
Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 12/7/24 with Talbots. The items I purchased were all 40% off. Today, 12/10/24, I noticed these same items were now 50% off. I contacted Talbots, knowing they had a price adjustment policy, to request a price adjustment. The order was placed three days ago and I have yet to receive the merchandise, so I am still within the price adjustment period. Yet Talbots denied this request. I am writing to make others aware of the unethical practice and poor customer service received from a manager by the name of *****. I am requesting this price adjustment to be honored.Business Response
Date: 12/11/2024
The 50% off promotion was a Flash Sale and was offered during limited hours on December 10th. Talbots price adjustment policy does not include flash sales. Please see the attachment which is the disclaimer for today's flash sale as an example. The exclusion applies to all flash sales. However, we have issued a credit for difference to Ms. **** as a courtesy and an exception to our policy.Customer Answer
Date: 12/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I appreciate the willingness to credit my account for the difference, but I would like to know what difference is being credited. Furthermore, the 50% off is still being advertised on your webpage, so this would not classify as a flash sale.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Keri
Business Response
Date: 12/17/2024
Percentage off sales can be either flash sales or promotions and can change daily. At the time of the complaint the customer received 40% off and requested an adjustment to equal 50% off. The amounts credited were as below for a total of $57.60. Upon review it does appear that one item (sku ******** forest tweed vest) was credited an additional $16.90 to the customer's benefit. Customer's request for a price adjustment outside of policy has been honored.
Sku ******** $18.31
Sku ******** $31.11
SKU ******** $8.18Customer Answer
Date: 12/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I appreciate the price adjustments, but the condescending tone received reflects the level of customer service offered by *******.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Keri
Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have not received refund for returned items. It is extremely difficult to contact Talbots: busy signals, dropped calls. On 12/9/2024 I reached a customer service *** who told me it takes 14 days for *** to handle the returning items and then another 4 business days for a refund to occur. This is almost a month. The ***. did not answer my question as to whether the items were at the facility. I need my refund, please.Business Response
Date: 12/09/2024
I apologize for the aggravation you have experienced trying to get your return processed. We will pull the call you made on ***** and review it with the associate.
I released the return. You should see the credit of $270.19 processed to your ****** account in the next few days. You should also receive an email from ****** notifying you of the credit.
Thank you for your patience and for giving us an opportunity to make it right. We appreciate you being a loyal Talbots customer.
***** *******Initial Complaint
Date:12/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around 4/24/24 I was switched to paperless statements NOT of my doing. Because of this I was not aware of payments I needed to make September rolls by and phone calls start coming from a collection department and thats how I knew.For $142.00 they reported me to the credit bureaus! My score DROPPED because of them. I have a PERFECT 870 credit score. They couldnt have sent me a letter? Ive been a credit card customer since ******** cut the card up and tell them to look up ALL the purchases I made BIG mistake..that company is a mess..fired CEO, sales dropping. No wonder! Friends and family were told after this fiasco. You can keep your ************* cardBusiness Response
Date: 12/06/2024
The complaint filed by Ms. ******* should be directed to ************* and not Talbots. ************* owns and manages the Talbots Credit Card. We have, however, escalated this complaint to our contact at Comenity for review. They will follow up with Ms. ******* directly. Thank you.Customer Answer
Date: 12/10/2024
I know its with comidity bank, however it was Talbots that reported me! For $142.00 ASBURD!
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Dee
Business Response
Date: 12/11/2024
Talbots does not have the ability to report a customer to the credit bureau. Credit Bureau reporting is a function of the bank who owns the credit card, in this case *************. We have however requested the bank to review Ms. ********* issue and consider crediting the fees. We were happy to escalate the issue on her behalf. ************* will follow up with Ms. ******* directly concerning this matter. Please transfer this complaint from Talbots to ************* or close the complaint and open a new one with *************. Thank you.Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *******Initial Complaint
Date:10/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: online 9/6/24 $283.50 less $50 order discount, less $25 reward coupon, with a total of $208.50 pd to Talbots I ordered three pairs of shoes Moccasins $139 kept, loafers $64.50 returned, Sneakers $80 canceled by Talbots - out of stock. I used a Talbots gift card of $150.00 and the remainder on Talbots credit card ($58.50). Talbots can't seem to return the money for the canceled shoes (sneakers) which I paid $80 for. I called Talbots and got the run around; was transferred and spoke with 6 different people. I went into the store and spoke with an employee on the phone and was on the call for 1 1/2 hours with no resolution. Someone was supposed to call me yesterday (10/1/24) or today (10/2/24). I haven't heard from anyone. $21.50 was returned to the Talbots gift card which is much less than the amount that I was charged for the sneakers. I would like the correct amount of money returned to me and this frustrating situation remedied.Business Response
Date: 10/03/2024
I apologize for the confusion regarding the charges for your order 240906IE10697.
The amount of the order as placed was $ 233.50. The driving mocs shipped first resulting in $54.62 being pulled from the gift card # **************** and the $25 reward being applied. The loafers shipped next pulling $73.88 from the gift card. The tennis shoes did not ship so the remaining $21.50 on the gift card was unauthorized and the Talbots credit card was not charged.
When the loafers were returned on 9/20 the credit of $73.88 was issued as a digital merchandise credit. It was partially used on your store purchase on 9/24 leaving a remaining balance of $2.49.
I hope this is helpful.
Customer Answer
Date: 10/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
Date:09/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for $116.95 ($8.95) shipping charge. After more than a week I did not receive my order. I called Talbots (1st call put on hold for more than 15 minutes) hung up & called again. Was told there was a Warehouse error. Told them to cancel this order and placed the same order (less 1 item) for a total cost of $84.00. The first order finally arrived and they sent me a prepaid label to send it back. They received the returned order on September 11 but still no credit adjustment on my credit statement. They tell me it is in disputethere is NO DISPUTE ABOUT, I RETURNED THE ORDER, THEY RECEIVED THE RETURNED ORDER AND I WANT MY ACCOUNT CREDITED FOR **************** COMPANY, HORRIBLE CUSTOMER SERVICE.Business Response
Date: 09/25/2024
Thank you for bringing this issue to our attention. Ms. ****** has now been credits for $99.05; $8.95 and $8.95 for a total credit for merchandise, shipping and return fees in the amount of $116.95. We apologize for any inconvenience this has caused.Customer Answer
Date: 09/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.However, will never order from them again & will close my account after payoff.
Regards,
****** ******Initial Complaint
Date:09/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a sweater from retailer and received the sweater which has cat and dog hairs all over the sweater, strong smell of deodorant and perfume, went to return the sweater and was told could not return it. The sweater was not listed as not returnable or would not have purchased and want my money refunded sent a used item.Business Response
Date: 09/13/2024
Thank you for contacting Talbots. We are happy to help with the return of a defective item, but we will need more information in order to do so. If the customer could please provide the details of the transaction or call our customer service line at ************* we will be happy to help with this situation.Initial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have merchandise credit from Talbots that I am not able to access through my account. I am not sure of the exact amount but believe it is about $42. I have contacted customer service several times regarding this issue, most recently July 4, 2024 and July 23, 2024. Every time I am told that that Talbots has two profiles for me with different addresses. To use the Digital Merchandise credit, I must use the account the credit is on for the billing address to match up. I have asked to have an old address removed (************** address). I have been told multiple times the profiles have been merged, but am still not able to access the merchandise credit. On July 23, ******************************************************************************************************************************* the amount of the merchandise credit. I still have not received the check and emailed customer service on Friday, Sept 6, 2024 and have yet to receive a reply.Business Response
Date: 09/17/2024
Thank you for contacting Talbots. The original request did not go to the correct department, we have resubmitted the request correctly and should be arriving to the customer ********************** the next 3-5 days. We have also added a $50 merchandise credit for the inconvenience. A detailed email was sent to the customer with explanation.Customer Answer
Date: 09/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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