Complaints
This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 98 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an online purchase from Talbots.com and contacted them via Chat later because the items were of poor quality. The return for the shirts (all the same kind in various colors) was approved and I was provided a prepaid shipping label to return the items. I was told the amount paid would be credited back to my original form of payment once processed. A few weeks after I send them back, I received an email saying the return was processed and the amount would be credited back to me within 2 billing cycles. When that didn't happen, I contacted Talbots via Chat and explained the situation. The person said they would look into it and then came back to say he couldn't process my request and I needed to call them. I called them and explained again. The agent said a "merch credit" was issued. I didn't agree to a credit and furthermore, never received any type of credit. I was told I would receive it back to my credit card, which is what I used for the original order. This agent placed me on hold and another agent picked up. I explained again and she said the same thing and that there was nothing she could do because it was already closed out. I asked to speak with a supervisor who could help me. She said a supervisor would call me back within ***** hours. That never happened. I tried Chat again but no one answered. I called the **************** line and was on hold for a very long time before placed in a queue for a call back within the next hour. No one called. I sent an email and didn't get a response. I just want the funds credited back my credit card as promised. I don't know anything about a "merch credit" being issued and have no desire to frequent this store given these issues.
Business Response
Date: 09/10/2024
I apologize for the aggravation. The return was processed after the 60 day return policy which caused the credit to be issued as a merchandise credit.
We will process a credit back to ************************ original payment method for the digital merchandise credit. The amount of the return is $142.52. She should see it post to her **** ending in #**** in the next 3-7 days.
Customer Answer
Date: 09/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I still have not received the credit back to my credit card as they promised after waiting the 3-7 days.
I appreciate your help and will consider this closed once the funds are credited back to my credit card.
Thank you!
*******
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 09/18/2024
Due to a system error there was a delay in processing the refund. The credit for order 240513IE24554 in the amount of $142.52 processed to the customer's account on 9/18/24. In addition, a $50 merchandise credit on account was added to the customer's profile to redeem on a future purchase as a token of our concern for her inconvenience.Customer Answer
Date: 09/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Talbots credit card with ************* is closed and I have not made any purchases. 3 charges were posted to my account on August 2, 2024 for $477.63, $515.79 and $538.89. These are the same amounts that were posted in error on May 31, 2024 and posted & paid September 7, 2023, September 15, 2023 and October 5, 2023. I have already sent all documentation to Talbots and ************* and opened a fraud investigation and a dispute. This needs to be corrected immediately. Talbots is NOT authorized to to post erroneous charges to my account with no communication and no receipts. Talbots must provide written proof that my account has been credited and they have corrected their error.Business Response
Date: 08/10/2024
Thank you for contacting Talbots. The customer was erroneously charged for a previous purchase. As soon as the customer alerted us to the system error on her Talbots credit card we processed a reversal credit for the erroneous charges. The three separate credits will post to the customer's account in 2-3 business days.Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am urgently writing to address inaccuracies on my credit report due to the unauthorized disclosure of my personal information to credit bureaus, causing significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Moreover, as stated in 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The errors linked to CBTALBOTS have adversely affected my financial standing and require immediate correction.Furthermore, please ensure compliance with 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific conditions.For reference, my account details are:Account Number: ****************I request a thorough review of my account, prompt correction of the credit report errors, and strict compliance with federal laws regarding my information.Failure to promptly address these issues may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***********************Business Response
Date: 07/25/2024
We are unable to locate ************** in our customer database with the name, address and telephone number provided in the complaint. However, as ************* owns the Talbots Credit Card, the complaint should be filed against *************. Due to privacy issues, Talbots **************** is unable to access credit bureau reporting for our credit card provider, *************. Customer is directed to contact ************* directly at ************** for assistance in this matter.Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother, *********************************, purchased two sweaters in May and charged them to Talbots credit card. She returned both of the sweaters. Unfortunately, we forgot that she was charged a Shipping charge of $8.95. (she usually gets free shipping with her card but may not have used it enough this year) She was assessed a $27 late fee. We spoke to numerous people until someone told her to pay $9.52 which was shipping charge plus interest. On her July bill, it showed $9.52 credit for her payment but assessed another $27 late fee bringing the new charge to $58.66. After at least 2 hours on the phone with several different people this week, we still have no resolution. Talbots has agreed to waive one late fee-same as they did after last bill. This still leaves an additional $27 late fee plus interest. My mother has been a Talbots customer for 50 years and a card holder since 1989. We believe her bill should be zero. I wish this would be resolved for my 86 mother. It has caused her unnecessary anxiety. She is on a limited income and is disappointed in the way Talbots has treated her issue.Business Response
Date: 07/24/2024
The Talbots credit card is owned and managed by Bread Financial. I have sent this information to their escalation team requesting that her balance be cleared.Customer Answer
Date: 07/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************Initial Complaint
Date:06/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a sweater that was a clearance item. It said final sale. I used my $25 reward amount and paid the balance off. I was shocked when I received the sweater. It was sewn inside out. The right side looks like some of the black thread shows through. My guess is, it was sewn inside out to hide the flaw. When I tried it on my husband started laughing and said "you put it on inside out". I expected so much more from Talbots. When you select quick view, it doesn't show the reviews. I went back to read the reviews. Talbots has known for at least 2 years that this sweater was sewn inside out per the many reviews stating as much. Yet they kept selling this defective sweater. Final sale should not be an excuse to dump defective items on a customer. ******************** item # *******. I want to return this item and get my $30.99 back, including my $25 reward coupon!!!!! It's not a large amount but it's the principle. p.s. I'm a knitter, so I know the difference.Business Response
Date: 06/17/2024
Our apologies to ************** for receiving a defective item. We have credited her for the price of the item and added a $25 digital merchandise credit for the value of the coupon she received. It is not necessary for ************** to return the item. Our quality control department will be notified of the defect.Customer Answer
Date: 06/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to thank Talbots for their quick response in resolving this issue.
Regards,
*********************Initial Complaint
Date:06/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2023, I purchased over $1,000 of merchandise from talbots. Upon delivery, I selected the items I chose to keep and promptly returned the unworn, new items I did not want (valued at $530.16). At the time of return, I requested a refund in the form Of original payment. However, several weeks later, I received a letter stating I received a credit. However, this letter was not usable online. After numerous contacts with customer service, I still do not have my money. It is now June. They received the merchandise 6 moths ago. I am owed my $530.16. I have all of my documentation, I am happy to share more than screen shots.Business Response
Date: 06/01/2024
Thank you for contacting Talbots. On May 28th 2024 we were notified by the customer of her request to have her merchandise credit be refunded to her via check from Talbots. The same day a request was sent to the accounting department to be processed. Processing check time typically takes 2-3 business days to be mailed. Once it has been mailed it will arrive within 7-10 business days depending on the area the customer lives. In following up with our accounting department it appears the check was processed on May 29th 2024 and mailed. 7-10 business days would make the arrival of the check on or around June 12th.Initial Complaint
Date:05/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently returned a hoody via ***** Order #******TDOO218. Last month, I received an email stating that they would cancel my return request as they had not received the merchandise back. I have phoned Talbots 13 times to get this reconciled. Of the 13 calls, I was on hold, sometimes for over an hour, before I disconnected. When I finally connected with a rep, she told me that I needed to track the return and she would send me the tracking number. She did not. I called a week later 5/21/24 and a rep answered. He confirmed that they had received the merchandise and would refund a total of $86.44. I checked my credit card today, and no refund to date. Talbots - what's going on?Business Response
Date: 05/27/2024
I apologize for the confusion regarding your return credit and for the difficulty you have had reaching us.
The return order 240423TD00218 was credited as a digital on account merchandise credit instead of crediting your credit card. I processed the credit of $95.39 back to your credit card ending in #****. You should see the credit post in the next few days.
Thank you for your patience and for being a loyal Talbots customer!
Sincerely,
*************************
Initial Complaint
Date:05/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned merchandise of the past several months, each time I am issued a merchandise credit, instead of a credit on my cards. Each time I go to claim or use my merchandise credit on my account I am told I have none. All those I have several letters from Talbots indicating that do have merchandise credit. The amount is nearly $2000.00. I have contacted customer service 3 times by phone each time I am told that within 24 hours it will reflect on my account, it still has not. If they will not refund my money or issue me merchandise credit then I feel that they have stolen my money. I have aslo written several emails to customer services and I am not getting any recourse.Business Response
Date: 05/15/2024
We apologize for any inconvenience to **************. We identified multiple profiles reflecting merchandise credits for returns. We have consolidated the profiles and requested a check for $2,724.89 to be issued to ************** and mailed to the address that she confirmed.Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Talbots advertised buy one and get the second one half off. I purchased a second item and was charged more than half price. The item was *****.....they took off 22,25 but they added more than tax.....they charged me $33.10. If half off means half off, then why are they adding charges to the second item. this is very misleading.Business Response
Date: 05/07/2024
Thank you for contacting Talbots. Unfortunately there is not enough information to provide an accurate response. Would it be possible for the customer to provide an order number to which she is referring so we can research her concern?Initial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 9, 2024 I placed order #******IE27481. 2 of the items received did not fit. I received a return authorization label from Talbots. Items were promptly returned 1/20/24. I received confirmation from Talbots of receipt of the returned items on 1/25/24, stating I would be refunded $231.29. The letter stated that I would receive an email once the credit is processed. I never received such email. I have never received credit. I have spoken with Comenity (******** ******************** multiple times. I was told to file a dispute. I filed it at the end of February, over the phone with a Talbots/Comenity agent. It is now the end of April and still no credit received. I called again and was told the filed disupte must have been lost, and I should file again, on line. I completede the form and tried to add attachemtnts which included approval of return, and acknowledgment of receipt of items, etc. and my request for $231.29 credit. I tried multiple times, 2 different browsers, but it would not accept attachments. The time spent on this is enormous. I am a long-term Talbots customer and dont deserve this treatment. Talbots has the merchandise and my money. My request is for reimbursement of $231.29 for the returned items.Business Response
Date: 04/29/2024
I processed a return of $251.74 to your Talbots credit card for your return. The return had processed but for some reason did not post to your account. I am so sorry for your experience.Customer Answer
Date: 04/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************
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