Complaints

This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Talbots has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Talbots

  1 Talbots Dr Hingham, MA 02043-1551

  
• 

  Talbots

  800 N Green River Rd Evansville, IN 47715-2471

• 

  Talbots

  665 Cleveland Ave S Saint Paul, MN 55116-1217

• 

  Talbots

  2260 Louisiana Blvd NE Albuquerque, NM 87110-3585

• 

  Talbots

  2201 S Georgia St Amarillo, TX 79109-1834

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/3/23 Purchased 2 pants at Talbot Outlet in *******. Pants shrunk when washed. Contacted customer service (C.S.) about 2 weeks later who sent a return label. Sent the pants in but package was returned to me12/20/23 saying it wasnt ****** merchandise, although label and receipt says ************* 12/21/23 contacted C.S again who said the outlet and regular store were not the same and they couldnt help. Sent email to home office explaining issue. Received a call 1/3/24 from C.S. but it went to spam. Received an email 1/10/24. As instructed in email, contacted C.S. who again told me there was nothing they could do. Called store in AL and the store manager said I couldnt return the pants because it had been 60 days (on receipt) and that the pants had been washed. (I've been working on this since November.) There arent any signs in the outlet store, no information on the receipt nor did a salesperson in the store explain that the outlet and regular store were different and clothing from the outlet could not be returned to a regular Talbots. Had I known, I might have made a different decision. Talbots receipt says, "if for any reason you are not happy with your Talbots purchase...". These pants were defective, a reason on the receipt that allows you to return the items, except it is NOT true. Talbots is deceitful in not providing necessary information for customers to make an informed decision when purchasing clothing at the Talbots Outlet nor do they follow what is clearly marked on their receipt regarding returns. They promote having excellent customer service, except they do not.

  

  Business Response

  Date: 01/12/2024

  Thank you for contacting Talbots. We apologize for the inconvenience and confusion regarding your outlet purchase. Unfortunately, it is true that Talbots outlet items are not considered to be within the same inventory as Talbots.com or Talbots regular retail stores. Due to the difference in inventory, outlet merchandise is not accepted at a regular retail store and/or our warehouse. This is also true of Talbots.com merchandise in regard to returning at an outlet store. I apologize for the confusion and conflicting information that was given. We always welcome any learning and coaching opportunities within our customer service to be better. We were able to locate your purchase with the receipt information you provided during your first contact and have made a refund for the amount of $119.21. You should see the refund back to your original method of payment within the next 2-3 business days. You may donate or dispose of the defective pants as you wish. Please let us know if we may be of any further assistance. Thank you again for your insights, and we hope to serve you better in the future. 

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O#*******C87869 (the *** may be a zero, it's very faint). 10/23/1955 ******** ** store.I purchased a coat on my birthday, $199. The deal for that day was 40% off one item, ***************************************** my size, so was ordered to be delivered. A few days later I happened to notice that the store only gave me a 30% discount instead of 40.I used the "chat" feature to contact ********. Result of that chat, I was told an additional $17 and some odd change would be credited back to my account, I believe she said 5 days after it shipped. I did not receive any follow up to this chat; that is, no email, which I thought was odd. When I got my charge bill, no additional discount was applied. I emailed Talbots, received a response from ****************, that I had already gotten the best deal. So, I CALLED customer service and was told that to receive 40% I would have had to purchase more than one item. I saw nothing that indicated this, and I've used a similar discount in the past, that was never a rule. Also, I mentioned the "chat" I had previously when I called, and was told there was no record of it!I would like to have the difference between 30 and 40%, to which I am entitled, credited back to my account.I SHOULD have received 40% off and my 15% birthday discount (i did receive the correct birthday discount.)

  

  Business Response

  Date: 11/22/2023

  Please extend our apologies to ****************** for her inconvenience.  The 40% offer should have been honored as she requested.  Our associated misinterpreted the available promotions. A credit for $30 has been issued to compensate the customer for the difference in promotional offers and as a token of our concern.  The credit should appear on her credit card within 3-5 business days. 

  Customer Answer

  Date: 11/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am really disappointed in Talbots! Two days ago there was a 50% off flash sale. I was eyeing a couple of tops and was happy to buy them at 50% off. I tried ALL DAY to make a purchase and kept getting an error message any time I tried to go into the specific item page. This happened for any item, not just the tops I wanted. I tried from my personal cell ********** my work cell (IOS), and my desktop computer. All devices produced the same outcome. I tried calling a couple of times, but was never able to make it through to an agent due to the extensive hold times and my competing responsibilities. I tried again last night, and got through to an agent after 40 minutes on hold, who was able to place my order at the current 30% discount, but said that I would have to speak to customer service to get the 50% honored. They, of course, were closed and I would have to try to reach them in the morning. I just hung up with customer service, whom I got through to pretty quickly today. They refused to honor the price that I was unable to take advantage of through no fault of my own. She did offer the 30%, which quite honestly feels like a gut punch when I was very clear on my situation. There were no apologies from anyone I spoke to for my time loss or inconvenience. Nobody offered to help troubleshoot the technical issue I am still experiencing, which also indicates this is business as usual for Talbots.Being a cardholder (I am) means nothing either. This is plain bait and switch. Why even offer a discount that you as a company cannot honor? If your technical issues are keeping people from ordering, maybe you should look into that rather than offer sales nobody can actually shop with. Even now, I cannot add anything to my cart, as soon as I try to click on an item, any item, I get an error. So I guess they want me to stop shopping. My wallet will thank me, but I do not feel like a valued customer.

  

  Business Response

  Date: 10/26/2023

  Thank you for letting us know about your experience trying to place an ******************************** We are truly sorry to hear you did not receive our very best in customer service and we regret the disappointment you felt when making follow up calls to resolve your situation. We have been working to resolve the technical issues on our website. We will be happy to honor the original promotion should you still wish to place an order or make an adjustment to your already existing order that was given the 30% off. Unfortunately, with the information provided in this complaint we were unable to locate a profile. If you would like to respond back with your billing name and address, we will be happy to reach out and call you to place an order or make the adjustment to your current order. Please accept our sincerest apologies for the inconvenience and we look forward to serving you better in the future.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied with the company Talbots. **** assisted me through this entire fiasco. He electronically sent me a check of $2,500. He told me to deposit it into my checking account for equipment. The check was rejected by my bank. Then he asked for my banking username and password which I did not provide to him. He continues to ask me to create a PayPal account, then to download a text free app. This morning I received an email stating that I will not be starting with the company. Work has already begun and I should try again next month!!! I gave him all of my personal information including my full social security number, front and back of my drivers license, and my mailing address.

  

  Business Response

  Date: 10/27/2023

  Thank you for contacting Talbots. We are sorry to hear of this experience. This is not a hiring practice that our company does. We will never ask for money, bank information or password to a bank account as the organization, when hired, provides computers and other tools to do the job. We also do not use PayPal as a means of employee payment. Unfortunately, this does not sound like a legitimate Talbots employment application. All applications and correspondence will be through our website and with an email ending with @talbots.com.
  
  

  Customer Answer

  Date: 10/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order on 9/11/23 due to being emailed repeatedly to honor my BOGO 50% invitation, free shipping, $20 off & $25 classic rewards. When order placed via website, some of these sales/promos did not apply as promised. I contacted Talbots & the words incompetent, rude & unaware are the nicest I can conjure in regards the ********* *********** I received. I requested a supervisor repeatedly. Ignored. Called & requested supervisor, promised a return call that never happened. I emailed immediately to cancel the order entirely & that has been refused. Talbots has become a horrible shadow of what once was wonderful quality & premier service.

  

  Business Response

  Date: 09/14/2023

  Our sincerest apologies to ****************** for her disappointing experience with our chat representative.  A member of our ************************** Team contacted her on 9/13 and placed an expedited order for 50% off as a token of our concern for the handling of her request.  We received a satisfactory response from our customer.  We value and appreciate having her as our customer and ambassador of our brand.

  Customer Answer

  Date: 09/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online from Talbots and returned it within 10 days. (Transaction date is 7/15/2023, per my statement, attached. Neither their website nor my statement provides an order number.) I called three times because I did not see the credit. Finally, on the third call, the representative found the item. She issued a credit to my Talbots credit card. I do not want a credit with this company; I want the money back as I have no intention of purchasing another item, given that this is the second shipping issue with this company and that I have had a runaround with this issue. In the past, Talbots sent a check to me after holding the credit for three or four months. On my second call regarding this issue, the representative said that when the item was found, I could request a check instead of a credit to the store credit card account. If I need to contact a different office, please let me know.

  

  Business Response

  Date: 09/01/2023

  Thank you for contacting Talbots. The Talbots credit card is owned and operated by ************** When you make a purchase using the Talbots credit card and the return that purchase, we must refund the original method of payment. If you have already made a payment on your card bringing your balance to zero before the refund you will then get a negative balance. If you have a negative balance after 60 days ************* will automatically issue you a refund check. You can request a refund check from ************* to for this negative balance before the 60 days by calling their customer support line at ************. I hope this information was helpful. 

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company goes to extreme to not list unsubscribe from mailed catalogs. Please stop sending me catalogs. ******************* **** *****************. **********, **. 37777-5038. Mail code is: FBD07 I pay weekly trash service and when I get **** magazines a week I have small amount of room for throw aways. Thank you, will appreciate being unsubscribed..

  

  Business Response

  Date: 08/28/2023

  We are sorry to hear that ************ has received unwanted catalogs and will be happy to assist, however a mailing profile could not be located under her name and address.  Could she kindly provide the customer number printed on the label?  If the catalog has been discarded, please let us know.  We apologize for any inconvenience. 

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit card account and I payed the bill in full in March 25, 2023 before the due date of the 28th. The company charged interest afterward and has been adding interest upon that interest. Also, I was charged two late fees but that was waived as of July 1, 2023 approximately 10:36 am. I asked that all fees be waived as the bill was paid in full. I received no collection notice or telephone call to inform me that I was delinquent from creditor. The amount owed was $15.16. The customer service agent said the bill due is now $4 plus change.

  

  Business Response

  Date: 07/01/2023

  Thank you for reaching out. Unfortunately, ************* is a separate entity from Talbots that manages the Talbots credit cards and associated fees. We do have partners and liaisons that we can relay your concerns to help find a resolution, which we will do at this time. Please accept our apologies for any disappointment or inconvenience you have experienced with *************.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I bought some things in store, as well as, ordered three items online. They arrived around the first or second week of March. Around that time I was diagnosed with cancer and have been undergoing treatment for the past few months. Hence, I was unable to return these items within the 60 day timeframe. They are unworn, with the tags attached, but they are too big and the sleeves don't stay up when I tried one of them on. They have button tab sleeves, but I guess because the fabric is so light, it's not sturdy enough to stay rolled up. So it doesn't look good and is bothersome. I'd appreciate being able to return the two shirts that didn't work out. Thank you for your help.****** ************ Order #: 230226IC43079

  

  Business Response

  Date: 06/24/2023

  Thank you for reaching out, I do not see any type of communication regarding an attempt to return before this. We will contact the customer and give options of what we can do to resolve this inquiry. 

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 items from Talbots (#******IE60518) through PayPal on 4/21/23 for $416.92 including shipping and taxes, received on 4/26/23. I returned the items the next day and received confirmation on 5/3/23 saying it was being processed but did not mention credit for taxes. I emailed customer service and received confirmation from *************************** in **************** saying once it was processed, taxes would be included. I then received an email on 5/11/23 saying I was receiving a merchandise credit for $398.25 and referenced a different order number (#*****RD16683). I am due a refund. Additionally I have been on hold for both of their customer service 800 numbers for over an hour (8am-9am EDT) and then at 9am there is a recording saying too many calls and you get disconnected! I tried to do email chat on their website and it says "lines are busy." There is literally no way to reach them outside of email and I am not optimistic about a response. Today their site says 40% off everything! I think they are going out of business. I am due my refund. Please help! I have emails to substantiate any of this.

  

  Business Response

  Date: 05/16/2023

  I apologize for the confusion regarding your return.  Your shipping address was different from your billing address so our system credited the return as if it was a gift.  The digital merchandise credit issued for the return included the cost of the items plus the sales tax on the items purchased.  That credit in the amount of $398.25 has been refunded to your PayPal account yesterday.  I processed a credit for your original shipping and handling plus the tax on that today.  You should see the credit of $ **** process to your PayPal account in the next few days.

  The only amount that has not been refunded is the $8.95 fee charged for the use of the prepaid return shipping label.

  Thank you for your patience and for shopping with Talbots!