Complaints

This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Talbots

  1 Talbots Dr Hingham, MA 02043-1551

  
• 

  Talbots

  90 Old Orchard Center Skokie, IL 60077

• 

  Talbots

  2504 Amherst St Houston, TX 77005-3238

• 

  Talbots

  680 W Shaw Ave Fresno, CA 93704-2450

• 

  Talbots

  194 E Winchester St Salt Lake Cty, UT 84107-7211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for a Mothers Day gift on May 7. On May 11 I checked the status of the delivery to find out that it had not been shipped and would not get to my mother in time for Mothers Day. I contacted customer service via chat to cancel the order. I was told by customer service that once the order gets to the distribution center, the order can no longer be cancelled. I checked the status again today, May 15, and the item still has not shipped.

  

  Business Response

  Date: 05/18/2023

  Thank you for contacting Talbots. In reviewing the order, the shipping department determined a shipping error has occurred. While it is not uncommon to see a package sit for extended periods of time before movement scans show, since this order has shown no movement since 05.07.23 we will declare this as lost. We have refunded your order back to the original method of payment and sent details for the refund to customer email address.  

  Customer Answer

  Date: 05/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** mother is ******************* and she is a 85 year old senior citizen who Talbots is milking for fees that do not make any sense. On 8-19-2022 I went the rounds with her on the phone with many incompetent talbots employees. The balance online which I still have a copy of and would be happy to email you was $65.63. I kept getting told by your employees and the even less incompetent Comenity people that the balance was $67.63 which is what she ended up getting charged. I was told by Comenity that I had to take to someone at Talbots and so I called Talbots again and talked to ******. It was my understanding that ****** was going to put back 2 dollars into my Moms account. In other words my mom paid $65.63 and it WAS paid on time. However her account shows that she was still charged $67.63 and then also charged fees for who knows what over and over agin. In Aug or Sept of 2022 my Mom had me order a coat for my birthday. Delay after delay happened I guess because of more incompetence from Talbots and I finally got the coat in either Dec or Jan. ** Mom thought that winter was going to be over before I got it. you even started charging my mom for the coat before I even received it. it looks like she paid $278.63 for the coat on 3/05/2023. then there have been a boat load of more late charges. Now Talbots says she owes $207.00 in fees. Your late charges are unbelievable. ** Mom is 85 and does not know how to use a computer nor has she even had access to one. I lived 350 miles away from her until a couple of weeks ago when her and my father came to live with me. I am now trying to take care of things for the both of them. ** father doesn't do computers either anymore and he has dementia. ** moms desired resolution is that you cease billing her for anything. She absolutely does not owe Talbots any fees for 2022. I am skeptical that she owes anything for 2023. She also would like her card CANCELLED and to receive no more mailings from Talbots. Stop bilking helpless senior citizens

  

  Business Response

  Date: 05/13/2023

  Thank you for contacting Talbots. I apologize for the frustration your mother has been experiencing with her Talbots charge card through ************** Unfortunately, the fees you are referring to have not been charged by Talbots but have been charged to the credit card owned and operated by ************** I have reached out to our Comenity liaison for help with your mother's situation and their complaints department should be contacting you to provide a resolution. Please be assured we have escalated this matter for further attention. Once again, we apologize for any frustration you have experienced. 

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  TALBOTS, I called Comenity today at 12:36 and was bounced around for 20mins to 4 different people. I had gotten 4 calls on Sat from ************ which showed it came from ****************. AS I do not know anyone there and no one left me a message I ignored it. The first one was a guy with a indian accent. I told him my problem and he said he would have to transfer me to someone else. Another guy without an accent which made it easier for me to understand him came on. I told him my story and I gave him my mothers info. He then said that for security purposes he had to talk to her. She is 85 and recovering from surgery and was asleep. I went and woke her up and she gave him her info again and told him that her daughter {me] had permission to take care of this for her.He put me on hold and then came back on and said that he would have to transfer me. I then got ******* and I told her the story and she said "you have the collection ***** I need to transfer you to the ********************** I was put on hold for the 3rd time and then *** came on the phone. I again gave her the story and my mothers info. She told me that for security purposes she would have to talk to her. I told her that I had already had to wake her up and that she had already given someone her info but also told him I had permission to help her. Really! and how many more people would I have had to talk too and keep waking her up to talk to them. No one at comenity could connect me to who had been who had been calling me on Sat and once this morning. Talbots is even more messed up than I thought for using this joke of a bank. The only resolution that is acceptable to both me and my mother is for her Talbots card to be cancelled and all remaining fees and charges to be dissolved. I would also like verification that her card has been cancelled sent to my email. ************************. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **************

   

   

  

  Business Response

  Date: 05/18/2023

  Thank you for your response. Unfortunately, Talbots cannot remove fees or close a credit card on behalf of a customer through ************** I apologize for the inconvenience and have attached this response to the original complaint sent to our liaison at ************** We understand the frustration you have experienced and have escalated the matter for review. 

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **************

   

   

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have proof that my bill was paid in full in July of 2022. I received a collection bill from ************************* saying I have a balance with *******#**;s. They are saying I owe $218.22.

  

  Business Response

  Date: 04/25/2023

  I apologize for the aggravation you are experiencing.

  Talbots does not own or manage the Talbots Credit Card.  It is owned and managed by ************************ Bank.  I will escalate the issue with them but since the account has been sold they may not be able to assist.

  The charge of $218.22 is all late fees and finance charges.  For the fastest resolution you should send copies of your payment in full to Midland Credit Management.

   

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank, **** of America, forwarded payment in full to Comenity ****/Talbot, which was over $300.00, months ago and the payment was not credited to my account. On 2 different occasions I have furnished Comenity with a copy of canceled check (front and back) that was provided to me by **** of America and they have sent me 2 letters telling me that they are investigating the matter and will get back with me. I have made numerous telephone calls to follow up regarding this matter and they tell me they cannot find the payment. This should not be my problem. The payment was made to Comenity ****/Talbots for the full amount and they refuse to give me credit so I have to continue to make payments to them so that it does not reflect poorly on my credit report. They told me WHEN or IF they ever determine where the payment was posted, they will issue a credit; however, I have yet to hear a word from them and this has been going on since August of 2022. This is fraudulent and should not be allowed to happen.

  

  Business Response

  Date: 04/06/2023

  Thank you for letting us know about your issue with ************* regarding your missing payment.

  I have sent your complaint to the escalation team at ************* for resolution.  I will email you as soon as I receive an update on your issue.  They will contact you as well.  Typically these issues are resolved in **** business days.

  Thank you for your patience while we work to solve this for you.

  Customer Answer

  Date: 04/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:03/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The local store closest to me closed down. I made a large online order in Dec. By the time it arrived & I tried on the items, a major sale happened. I called Talbots for price adj. I had to call countless times!! Most of the attempts resulted in the call not being answered (even after 30 min or more of holding time)! At best if they picked up, the call got dropped once they put me on hold. Eventually got through & informed me that since it was passed their 2 week price adj. ***** I needed to reorder all the items & return the 1st order in entirety. I asked them if they can make an exception to avoid the return/rebuy of such a large order. This request was declined. I followed their instructions & at the ***** since I still trusted the company, I made 1 add'l order.I cannot describe the mess & the stress that followed. It turned into countless calls (some unanswered, some disconnected). They acknowledge receiving the items, however were not sure what happened to the credit. Eventually they credited me back in 2 separate transactions. Which lead to charging twice for the returned shipping (though I had shipped everything in the 1 box) & other major errors.As of today, 2 concerns remain unresolved. Both in regards to order #******IE73065. Within 24 hrs I noticed 1 item go on add'l sale. I emailed Talbots immediately for the $16 adj. I have been reassured that I will be credited, however I have not been. Secondly, I had placed size exchange order (#******TD10116). Both items were returned. However I have not received the credit of $104.25. Last time I reached someone on the phone, I was told to keep waiting. I have not been unable to reach Talbots since. I called today again & got an automated message that they are unable to take any calls!! In the mean***** life has been happening with a medical emergency & few other serious personal and job related circumstances. And to keep calling Talbots & stressing every ***** & the waiting is truly a nightmare!!

  

  Business Response

  Date: 03/23/2023

  I apologize for the aggravation you have experienced trying to reach us.  I have processed a return credit in the amount of $104.25 to your **** for the return of both items on order 230104TD10116.

  
  I also have processed a credit to your **** in the amount of $16.80 to reflect the promo price adjustment you requested. 

  
  You should see both credits in the next few business days.  Thank you for giving us the opportunity to do what is right for our customer!

  Customer Answer

  Date: 03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Mana Mozaffarian

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2023, I bought 2 shirts at the Talbots Store in ********* Mall in *******, **. Shortly after returning home, I checked the bank account to ensure that the right amount ($146.27) was charged to my credit card, then I threw the receipt away. After washing the shirts once before wearing them, I noted that one of the shirts (item #P231121082) shrunk and was too small for me to wear. I went back to the store within 6 days of purchase, but they refused to exchange the shirt for one of a larger size or to refund the money because my information was not in their system. The manager told me to contact the main office, so I called their customer service number, and was told to send an email. I sent an email 3 times and was told to call the same number that I originally called. It's hard to believe that they do not keep any sale transaction record for inventory. I would like a refund for the defective shirt.

  

  Business Response

  Date: 03/23/2023

  Our research and support department reached out to the customer this morning to satisfy her complaint. We were able to locate her transaction with more details provided by the customer. Unfortunately, the customer did not have a profile set up which was preventing locating a store transaction without further details. Customer has been sent a return label for the defective merchandise and pathway to reorder the item if she chooses. 

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I sent email on April 5th, asking when should I expect to receive the refund.
  Someone named ***** responded the next day asking for the tracking number and credit card # to refund.
  
  I waited for a week and email again yesterday, but they haven't respond. 

  

  Business Response

  Date: 04/18/2023

  Since a receipt was not enclosed in the return package, our returns department issued a  merchandise credit for $79.10 for the return of the item on return order number 040723RD32726.  The credit was attached to the customer's profile. We were successful in locating the customer's receipt information so we will request our accounting department credit the customer's original method of payment for the purchase in lieu of the $79.10 merchandise credit. Please allow 3-5 days for the credit to appear on the account. 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, March 11, 2023, I placed an order with Talbots. However, I decided to cancel the order. I called Talbots to have the order cancelled. The customer associate canceled the order for me. Late Sunday night, I received an email saying my order had shipped. It is very wrong to send an after a customer has canceled it and the associate said it was cancelled. I will file a legal complaint against Talbots for not honoring the cancellation. I know that the order was sent anyway because Talbots, like many other companies, is not getting much business.

  

  Business Response

  Date: 03/16/2023

  I apologize for the incorrect information given to you when you attempted to cancel your order. 

  Talbots does not have a cancellation policy.  Like many other retailers we work to streamline our processes to ship orders as quickly as possible.  You selected Express shipping so your order would have been processed within a few minutes of releasing.

  I have credited your express shipping fee of $18.95 as an apology.  You should see the credit post to your **** ending in # **** in the next few days.

   

   

   

   

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase in a Talbot's store using my ******** credit card ($123.35) which I paid in full during the first billing cycle. I paid the bill online with my Regions app, which is how I've paid all the previous balances. I did not realize the payment address had changed until the payment was returned. I immediately made a second payment to the new address for the full amount. I discussed the situation with the "customer service" rep on the phone and explained that I disputing the late fees since I paid the bill on time and in good faith. All this was put in writing to *********************** 5/4/2022.I continued to receive late fees piled on late fees. I was told the issue was resolved 7/29/2022. I talked to yet another representative who told me she was unable to erase the entire balance but that if I made a payment for $61.00 (and I have no idea where that number came from) that my account would be "zeroed out." That is a direct quote--"zeroed out." While I still believed I owed nothing, I decided that paying $61.00 was worth being done with this, so I authorized the payment over the phone. I don't have the woman's name I talked to, but gave her phone extension number to ********/Commenity in ANOTHER letter 10/5/2022.I continue to receive monthly statements from ******** showing that I owe hundreds of dollars--all late fees on top of late fees--even though I was told I had no balance. In July 2022. My credit rating has suffered because (1)********/Commenity turned the account to collections and (2) I have an account showing consistent late payments. I can get no resolution from the company. Please help me.

  

  Business Response

  Date: 03/15/2023

  Customer's complaint should be directed to ************** the owner of the Talbots Credit Card.  We are happy to escalate this issue to them on the customer's behalf.  We will follow up with ****************** when we receive a response from the bank. 

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

   

  . All my correspondence has been with ************** and Ive had no resolution. Or response. I made the purchase in a Talbots store, paid the bill to Talbots and receive the overdue balance in a Talbots envelope.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **************

   

   

  

  Business Response

  Date: 03/16/2023

  Talbots has taken initiative to resolve the customer's issue with Comenity Bank.  We have escalated the issue and emailed the customer to let her know we will advise her of the outcome. 

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like others, I purchased an item from Talbot's, returned it in brand new condition, never worn, tags still on, and well within the return timeframe per their policy. Talbots did NOT refund my credit card as their policy states, but rather issued me a $189 merchandise credit. I have reached out to customer service but this is yet to be resolved. Given that others have reported this same issue, it seems possible that ******** simply does this - issues credits instead of refunds - rather than adhere to their own policy.

  

  Business Response

  Date: 02/18/2023

  I am showing we have refunded you with merchandise credit due to different shipping address. This typically happens when the billing and shipping names/addresses are different. Our returns system recognizes what is being returned as a gift due to it looking like different people. Unfortunately, this is an automated process. We can correct the issue and refund the amount back to your original method of payment, if you would like to respond with your original order number or contact our customer service line at ************. I did not see any notation on your profile to what order this pertained to. 

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CHARGED A LATE FOR **** THAT WAS RECEIVED LATE I BOUGHT SOME ITEM A THE STORE AND I WANTED TO PAY THEM WITH MP DISCOVER **** AND THE **** SAID THAT I COULD GET A DISCOUNT IF I APPLIED FOR THERE CHARGE **** SO I DID. I WENT HOME AND WAITED FOR THE CHARGE **** **** TO COME BUT IT DID NOT BUT A **** CAME WITH A LATE CHARGE .IF THEY WOULD HAVE SENT ME THE **** I WOULD HAVE PAYED THE **** I CANT PAY IT WITHOUT A ****. WHEN I GOT THE **** I PAYED WHAT I OWED THEM IN FULL I DID NOT PAY THE LATE CHARGES BECAUSE IT NOT MY FAULT I AM NOT THE ONLY ONE THE DID THIS TO READ THE BULLETIN BOARD

  

  Business Response

  Date: 02/14/2023

  I apologize for your experience.  We do not own the Talbots credit card, so I am not able to waive a late fee.  I have escalated your complaint to the escalation team at ***************************** who owns the credit card asking them to review your account and waive the late fee if possible.  

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  i
  Regards,i did get a bill to pay like they  said i was going to get a credit card and pay with it but it never cane it not my fault i didnt get it 

  *********

   

   

  

  Business Response

  Date: 02/16/2023

  This morning I received an update from the ********************** at ************************ Bank.  Your experience is being researched thoroughly along with your contacts with the bank associates.  They will reach out to you directly and inform us if they are able to waive your fees.  

  Thank you for your patience while we allow them to work through your issue.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ they not haft to review it i did not get a bill or credit card to pay the bill
  
  Regards,

  *********