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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,233 total complaints in the last 3 years.
    • 379 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to BJ optical to get my eyes checked. The doctor was not in person but virtual. They ended up overcorrecting my reading, which lead to severe headache. I ended up using my old glasses . I spent money on check up and glasses . But when I reached back they mentioned I have missed the complain deadline. Now I have to go to another place, spend money on testing and glasses.

      Business Response

      Date: 10/23/2024

      Reached out to member via email and are awaiting a response to resolve.  

      Customer Answer

      Date: 11/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      T-Mobile Team , particularly the Home Internet Folks had been very courteous in their efforts to resolve customer issues. 

      I wished I could have continued with them . But I am sure when the service in my area improves I would love to go back to T-Mobile . Special thanks to ****** *******. 
      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******** ***

    • Initial Complaint

      Date:10/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: October 20, 2024 Amount: $200 Never have I ever felt such disrespect and discriminated in my life! Bought ************ Pros yesterday, opened the box at home just 10 minutes after the purchase and saw the case was off the hinge then saw earwax in the AirPods. Immediately went back to let BJs know and they said sorry cant do anything because the serial #s dont match. I told them well you sold these to me like this, they said sorry go to *****. I drove to ***** today, which is over an hour drive for me and they told me these AirPods are fake. I then called customer care and the gentleman told me to go back to the store I purchased these from and talk to the manager. The manager told me he is not going to exchange these and made me feel as if I was the one who put these FAKE AirPods in the box! Why would I have spent 5 hours calling customer care, ************************* to ***** all for an AirPods purchase. Ive been a manager in banking for over ********************************************************** client like I have been treated. I am totally shocked and never do I call corporate or leave poor reviews but my heart is literally hurting over this and my nerves shaking. I always respect others and Im just looking for that same respect. The ***** employee stated it that the stickers used to seal the box on this product are easy to purchase. Whether it was an employee from BJs, from ***** or **** or the ***** employee at the warehouse all I know is this IS not MY problem. Please can someone from corporate call me

      Business Response

      Date: 10/22/2024

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:10/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday October 19th I received a call from the **************************. It appears there is fraudulent activity on my BJs membership card. I was advised that someone with my membership card was making fraudulent returns. Salem PD had everything on video and stated that this occurred at 6pm on October 19th in the ******** store.On Sunday, October 20th at 8:30am I went to the ******** store and asked the customer service rep ******* if my (and my husbands) card was reprinted. I was told Yes, on July 12th our membership cards were reprinted but I was not advised which location. I asked ***** how they were reprinted without proper identification and ***** confirmed that he always askes for identification but if the customer complains about providing identification that BJs will reprint regardless. ***** called for his manager who also came to the Service Desk and she also confirmed that they will reprint cards without *********************************** is NOT protecting my privacy and now I am facing possible criminal charges. The first ******* told me that they were going to issue a bench warrant for my arrest. I am in the mid 50's, have never been arrested in my life, I own a home and I am a VP for a Fidelity owned company. I was absolutely shocked at hearing this. I spent my morning at the police station trying to clear my name.BJs has no right to print off a membership without confirming my identify. I am now facing a potential identity theft and criminal charges. I know I will be cleared because its obviously not me but how can this be allowed with all the issues nowadays with stolen identity and fraud? I feel this is not good business practice Police *******s: Officer ****** (original police contact) and Sergeant ******* *******

      Business Response

      Date: 10/21/2024

      We will pass this along to BJ's Asset protection and club and will update the member. 

    • Initial Complaint

      Date:10/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problems with tire install and nobody care about solving problems

      Business Response

      Date: 10/21/2024

      Reached out to member via email and are awaiting a response to resolve

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased an outdoor furniture set in May of 2022 from BJ's. It was for our new home. We did not move into the new home until September of ********************************************************************************************** the basement for the winter. We then used it from May-September in 2023 and 2024. At the end of this summer I noticed that the backs of all of the pieces (2 chairs and a couch) were all disintegrating and breaking. A short while after I noticed the arms were doing the same. Looking at the damage, I didn't think it could be fixed so I contacted BJ;s September 19th asking what could be done. I didn't think a set should have so much damage after just 2 *******. The set cost about $1300. I received an email back stating they would get back to me. Well it is now October 18th and I still don't have an answer. They kept giving me the run around about we will get back to you, please be patient, we've escalated the issue...etc. They asked me for my phone number as all of this was through email but no one got back to me. I just want some compensation and to stop being given the run around. I felt as though I was patient as they asked me to wait. The last email I received they asked me to wait 3 more business day and that they would get back to me. So when that came and went I sent them one more email saying if i hadn't heard anything by the end of this week, I would be filing a complaint with the BBB. I received nothing so here we are. I don't think it is acceptable to not have an answer regarding an issue with their product that literally disintegrated for over a month. I'm not sure if they were hoping I would just stop emailing? I would like compensation from BJ's.

      Business Response

      Date: 10/21/2024

      We have contacted the manufacturer and will keep you updated. Please feel free to reach out with any questions or concerns. 

      Thanks,
      *** *****
      Executive Resolution Specialist, Member Care | BJs Wholesale Club
      ************************************************************;01752 |  ********************************* | Phone Number ************


      Customer Answer

      Date: 10/21/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I don't feel comfortable accepting this response because I have been told that they will get back to me with an answer for over a month.  If I accept this the case will be closed but my issue is still not addressed.  I will not accept a response unless they have an answer for me i.e.: refund/replacement of furniture.  

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

       

       

      Business Response

      Date: 10/21/2024

      The member filed a complaint with the Better Business Bureau on Friday 10/18/24 at 19:40. BJs responded to the BBB on Monday10/21/24 at 9:50 AM and immediately reached out to the manufacturer this morning. We are currently awaiting their response and will keep the member updated throughout the process.

    • Initial Complaint

      Date:10/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am very disappointed with the service that I received from the Fairfax BJ's in ********. I was charged a $55 membership fee on my BJ's *********** card that I wasn't aware of. I never used the credit card, so I wasn't expecting any charged to be on there. But BJ's charged my card without any notice for a renewal fee. Because I wasn't expecting any charge on this card, I didn't make any provision for the payment while I was on vacation. The bill came while I was on vacation and by the time I came back from vacation, the bill was late and *********** charged me a $29 late fee. I called *********** and they said it wasn't their problem and that I should take it up BJ's. I called BJ's and they told me to come in store. I went in store and asked them why they charged my card for a renewal and didn't notify me. The condescending manager at the that store told me in a very rude way that it was my responsibility to make sure that I pay my bill. And I was like this is a charge done by BJ's without any notice, be it an email, text or phone call. I left the store and went back the following week to cancel my card, and the customer service *** with the same rude attitude charge my card again for $55, instead of refunding me back the $55. When I was signing the document, I asked her are you sure you are cancelling the membership, and she was like yes, and low and behold she ended up charging me again. I don't know about the other locations, but their ******* location customer services is VERY POOR. That is why BJ's is losing customers to ******. I am expecting ********************** to refund my $29 late fees back to me because I don't think I should be responsible for that fee when I wasn't even given any notice that my card was going to be charged and also they should refund the two $55 charge.

      Business Response

      Date: 10/21/2024

      We will reach out to *********** and will update the member. We sincerely apologize for any inconvenience caused by this issue. 

      Customer Answer

      Date: 10/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******** *******-*****

    • Initial Complaint

      Date:10/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breach of Contract the ********** agreement was spent 40 to renew that i did then get 20 never got my 20 back call get a run around wait till you come in when you checked out nothing been on it since July. Unreal this is such a ripped off and poor business practices.

      Business Response

      Date: 10/17/2024

      Please see attached. The member sent in an ad that mentioned renew for $20 and get $20 in rewards but the ad actually states that it applies after spending $60. Well be reaching out to the member to clarify and assist them.

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/24 I went to pick up a curbside grocery order at BJs totaling $197.64. After over 40 minutes of waiting for the order to be brought to my car I left. I called BJs to make sure they didnt charge me since I didnt get the order. BJs told me I would not be charged and provided me with case number *******. On 8/12/24 I was charged and saw the transaction clear in my Checking Account. I filed a claim with my Bank on this day and received a credit for $197.64. On 9/24/24 my Bank reversed the credit. I called my Bank on 9/25/24 to ask why and they said they reversed the credit because BJs responded with a message that I can call BJs to get a refund. I then called BJs on this same day and was told that I will be issued a refund. BJs gave me another case number *******. Two months later and I never received a refund from BJs. I am filing this complaint to ask BJs to refund me for an order I did not receive.

      Business Response

      Date: 10/17/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I am a BJs member. Yesterday afternoon I waited patiently to buy a ************** car battery. Knowing there was a $20 refundable deposit for my core as long as I returned my battery back. Upon doing so they were unhelpful and telling me I dont receive that. I said politely, of course look at my receipt. It shows deposit which means as long as I return back the battery that I was replacing Ive received my $20 back up plan going back-and-forth. I just left with my battery. Ive searched online and in certain BJs locations people have had the same issues but eventually resolved and the buyer was finally refunded. The total price in which was paid was $155.64, which included my $20 deposit for my core which shouldve been refunded. This entire Better Business Bureau complaint should have never occurred if they knew what they were doing with these batteries and refundable core deposits.

      Business Response

      Date: 10/15/2024

      We will contact the club and provide the member with an update.

    • Initial Complaint

      Date:10/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BJs ********* location Advertised a ******* 65" S90CD OLED 4K ******** with Your Choice Subscription and 5-Year Coverage Item ******. Available for free shipping listed price on their web page $949.68. Added item to cart. When you go to check out price changes to $2599.99 with free shipping. Called store and was referred to ************** corporate number. Spoke to ****** The Mgr of ********* location said it was because of shipping charge yet site and cart reflected free shipping. The ad does not state in store pricing only. BJs falsely advertised the price of the item.

      Business Response

      Date: 10/16/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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