Business Profile
Buying Clubs
BJ's Wholesale Club, Inc.Complaints
This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,235 total complaints in the last 3 years.
- 379 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 tires online on Sunday October 27th. Received a confirmation email as printable receipt. On Monday October 28t BJS took an additional $921.48 . This fraudulent transaction overdraft my payment method. I had already paid the $932.18 for the tires and installation. What was this additional charge for?
Business Response
Date: 10/30/2024
Please see attached
We will reach out to the member. We only see one charge
Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a gazebo in September 2022. This gazebo was recalled in August 2024. I called twice and sent two emails. BJ's states I do not qualify for this recall, because date of purchase. This gazebo is faulty and two panels flew off due to high winds. We are unable to repair this gazebo. This gazebo was recalled, because of panels flying off, which happened to me. BJ's keeps telling me, even though my item number is included in recall, I am ineligible due date of purchase. I am requesting to be included in recall list.Business Response
Date: 10/29/2024
Reached out to member via email and are awaiting a response to resolveCustomer Answer
Date: 10/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They reached out to me before I submitted my BBB. This email stated that I am ineligible for recall. I responded to them and stated that I do not think this accurate and to please correct this situation. I am waiting for a response. They have not reached out to me since I submitted the BBB.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 11/05/2024
Please see attached.
Ive spoken to the member multiple times and issued a digital gift card for $1,430.99.
Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/26/2024 Lets keep this short. For that past 5 7 days I went to the BJs in ******, ** at least 5 times and NO ONE was there at the tire shop to fill my propane tanks, I paid for a membership which provides me the access to propane as advertised. It is up to **** to provided me a service I paid forBusiness Response
Date: 10/29/2024
Weve contacted the club, and a team member will be in touch with you shortly.Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good evening this is India West and I would like to file a complaint against ************** over and ****** Station **********************, ******** and Im complaining because on October 7, ********************************************************** their store on register five days later October 14, 2024 all my *** benefits were taken off of my card. I filed a Dispute because the transactions that were made were in another state one was the Bronx or ********, ******** the others were ********, ******** and the reason how I found out is because I went to Costcos Whole Foods store to try to purchase food with my card and found out that all my benefits were taken off my card and the only place that I used my card was at BJs Whole Foods store. I have been sent an emails over to the company explaining to them what happened and everybody is basically ignoring the fact that this was a fraudulent activity that someone use a card reader in their store to steal my snap benefits off of my card and I would like to file this complaint of fraudulent activity theft from BJs, Whole Foods store and ************************, ******** ****** station Court and I would like compensation of my money that I had to spend of $350. I also would like to have this investigated because someone in the store is using a card reader on their machines and I very much would like for this to be investigated and everything return to me and I know I found the dispute with the company to get my benefits restored, but this hasnt had anything to do with the fact that someone is doing something fraudulent to people that is bringing harm stolen identity theft anything that doesnt belong to you is not yours. I think its wrong that these employees or someone in the store has done this. This was an inside job that someone in the store is using a card reader on the registers and getting peoples identification and theyre using their funding in different states. I will send over documentation as needed.Business Response
Date: 10/29/2024
Reached out to member via email and are awaiting a response to resolve.Customer Answer
Date: 10/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint concerns an incident that occurred at the BJ's located in ************** ********* on October *******. BJ's has a easy pay system that is supposed to allow electronic self check out instead of standing in line via cell phone. However this checkout system is defective and or deceptive. On October 24, 2024 my daughter who is on my membership plan checked out her items by electronic self check out. BJ's took her money from her bank account for these items but did not provide a receipt. Despite showing proof that BJ's took money from her account, ********************** required her to buy the items again this time via a cashier. So essentially BJ's received two payments for the same items. Resolution through management is of no help as they have a below average management style. Management refused to amicably resolve the issue when the problem was presented. The manager, ***** has been rude has refused to resolve the issue even hanging up the phone and refusing to fix the problem. BJ's has converted customer's funds for it's own use which amounts to a Tennessee Consumer Protection violation. A refund has been requested and not received.Business Response
Date: 10/29/2024
Reached out to member via email and are awaiting a response to resolve.Initial Complaint
Date:10/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am incredibly frustrated with the night manager, ***, at Club 11 on October 25, 2024, at 5:36 PM. *** refused to assist me and dismissed my questions about my transactions while I was self-checking out. As a member for over 24 years, I have never been treated this poorly! I was forced to have my entire bill refunded and reprocessed with all the coupons that couldn't be applied at self-checkout. I was advised to go to customer service for help, and thankfully, the representative there was kind and assisted me with the issue.Over the years, whenever I needed help at the self-checkout, staff or managers would usually step in without question. I don't understand why *** chose to dismiss my inquiries, especially when the self-checkout area was relatively empty. I plan to contact every level of management, from corporate to the head store manager. I can only imagine how many other customers have faced similar treatment from ***. It's unfortunate that some individuals, like her, appear to lack the appropriate skills to work in a public-facing environment like BJ's.Business Response
Date: 10/29/2024
Weve contacted the club, and a team member will be in touch with you shortly.Customer Answer
Date: 10/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* ******Initial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last 3 weeks, I went into BJs Wholesale Club to do a shop and delivery for *********. A couple of times, BJs didnt have an item on the shelf, but I saw it up on a riser on a pallet and would need a forklift to get it down. It was just 1 item I needed. Figured I could get the item and they could stock the shelf in case others needed that merchandise. Anyway, I was told on several occasions that BJs couldnt get the item for me because they dont operate the forklift during business hours and only at night after store closes. However, yesterday on Tuesday, 10/22/2024, I was in BJs and not once, but twice I saw a forklift being operated while the business was opened. Once over by the area of ******** items and then again over by customer service. I have added an image of a forklift seen behind self-checkout being used on the floor during business hours.Business Response
Date: 10/24/2024
Reached out to member via email and are awaiting a response to resolve. I apologize for the shopping experience. However, there must be a team member available with a forklift license to operate in the club.Customer Answer
Date: 10/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of purchase: 10/20/2024 Amount of purchase (with tax) $212.69 Bought Apple airpods, opened the box at home and saw the case was off the hinge then saw earwax in the AirPods. Immediately went back to let BJs know and they said sorry cant do anything because the serial #s dont match. I told them well you sold these to me like this, they said sorry go to *****. I drove to ***** yesterday, which is over an hour drive for me and they told me these AirPods are fake. I then called customer care and the gentleman told me to go back to the store I purchased these from and talk to the manager. The manager told me he is not going to exchange these and made me feel as if I was the one who put these FAKE AirPods in the box! Why would I have spent 5 hours calling customer care, ************************* to ***** all for an AirPods purchase.The ***** employee stated that the stickers used to seal the box on this product are easy to purchase and easy to re-use.Whether it was an employee from BJs, from ***** or **** or the ***** employee at the warehouse all I know is this IS not MY problem. Whether it was an employee from BJs, from ***** or **** or the ***** employee at the warehouse all I know is this IS not MY problem. Please can someone from corporate call me, *****************Business Response
Date: 10/23/2024
member has not provided enough info to have BJ's reach out.
Customer Information:
******** *****
***************
*********, CT 06708
Daytime Phone: +1 (203) 841-
E-mail: **********************************************Initial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to BJ optical to get my eyes checked. The doctor was not in person but virtual. They ended up overcorrecting my reading, which lead to severe headache. I ended up using my old glasses . I spent money on check up and glasses . But when I reached back they mentioned I have missed the complain deadline. Now I have to go to another place, spend money on testing and glasses.Business Response
Date: 10/23/2024
Reached out to member via email and are awaiting a response to resolve.Customer Answer
Date: 11/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
T-Mobile Team , particularly the Home Internet Folks had been very courteous in their efforts to resolve customer issues.I wished I could have continued with them . But I am sure when the service in my area improves I would love to go back to T-Mobile . Special thanks to ****** *******.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******** ***Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: October 20, 2024 Amount: $200 Never have I ever felt such disrespect and discriminated in my life! Bought ************ Pros yesterday, opened the box at home just 10 minutes after the purchase and saw the case was off the hinge then saw earwax in the AirPods. Immediately went back to let BJs know and they said sorry cant do anything because the serial #s dont match. I told them well you sold these to me like this, they said sorry go to *****. I drove to ***** today, which is over an hour drive for me and they told me these AirPods are fake. I then called customer care and the gentleman told me to go back to the store I purchased these from and talk to the manager. The manager told me he is not going to exchange these and made me feel as if I was the one who put these FAKE AirPods in the box! Why would I have spent 5 hours calling customer care, ************************* to ***** all for an AirPods purchase. Ive been a manager in banking for over ********************************************************** client like I have been treated. I am totally shocked and never do I call corporate or leave poor reviews but my heart is literally hurting over this and my nerves shaking. I always respect others and Im just looking for that same respect. The ***** employee stated it that the stickers used to seal the box on this product are easy to purchase. Whether it was an employee from BJs, from ***** or **** or the ***** employee at the warehouse all I know is this IS not MY problem. Please can someone from corporate call meBusiness Response
Date: 10/22/2024
Reached out to member via email and are awaiting a response to resolve.
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