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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,235 total complaints in the last 3 years.
    • 382 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online today at BJs in ****, **. I didnt it would be a problem with me going inside the store to shop for additional items. I first shopped for the additional items, then proceeded to pick up the item that I ordered online and went to the man to exit the store and provide him with my receipts..The worker asked me if he can check my bag, which I was In shock, not sure if security told him to ask me that the only thing I had in my bag was my personal paperwork my drivers license, and female personal items. Then he asked me was I okay because he wanted me to empty out my bag for him with personal items in my bag. Im not sure what was the worker problem with me, but he personally had some type of issue with me.

      Business Response

      Date: 09/19/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

      Customer Answer

      Date: 09/19/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I am waiting on the BJs male worker opportunity to provide an explanation to why he treating me with such disrespect, as if I had BJs items in my personal bag. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 09/19/2024

      The Club Manager will reach out to the member as soon as possible to.

      Customer Answer

      Date: 09/23/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I received a missed call on 9/20 around 5:19 PM from a young man name **** from BJs, **** stated he can be reach at ************, I have been trying to contact **** for three days now, each time I call BJs I have been placed on hold for over 10 minutes. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 09/25/2024

      We will be contacting the club today. The club manager reached out to the member on 9/23/24 and left a voicemail.

    • Initial Complaint

      Date:09/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an home delivery order on and for 9/15/2024. I didn't pay rent to place the order due to a hold fee on the card. Only to be ROBBED by the delivery service. The entire order was about $430 only items were delivered, four containers of oat milk and vinegar. I have four children in my home with no food. Behind on this month rent due to the inconvenience of the holding charge. BJ's has yet to refund either forms of payment. Also, I need some sort of promotion for the delivery charges. Once the payment is returned, my rent will be a court matter. I can lose custody of my four children due to this situation. I NEED HELP IMMEDIATELY!!

      Business Response

      Date: 09/19/2024

      We'll contact the delivery company (Roadie) and keep the member updated

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sure why it takes so much effort to resolve a simple issue. I ordered a marble with chocolate mousse cake. Picked it up and did not realize it was vanilla with vanilla filling until we cut it. I reached out via chat and was told to email pictures for a refund. I did, then I was told two different things: go to the club by one rep and someone from the club will call you. A young lady from the club called and told me they would refund me for the cake and email me a gift card. Two weeks later, never received either. I reply via email and no one replies.

      Business Response

      Date: 09/18/2024

      Reached out to member via email and are awaiting a response to resolve.       

      Customer Answer

      Date: 09/18/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      They have not reached out to me via email, refunded my credit card or sent me the e-gift card. I replied last on Wednesday Sept 11.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Nevien

       

       

      Business Response

      Date: 09/18/2024

      I talked to the member on 9/18/24 and told her the digital gift card would be sent to her email on file in 7 to 10 business days. The member will visit the club on 9/21/24 or 9/22/24 to receive her refund to be put back on her original form of payment.

    • Initial Complaint

      Date:09/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment with a recent order I placed with BJ's Wholesale. My order, number #*********, was supposed to contain an ice machine, which I urgently needed for a party on September 13th. However, when I received the package on September 11th, I was shocked to find that it contained nothing but a bag of rocks. There was no ice maker in the box.Due to this unexpected situation, I was forced to go out and purchase an ice maker elsewhere to meet the needs of my party. This experience has not only caused inconvenience but has also led to an additional, unforeseen expense.Given these circumstances, I am requesting a full refund for my order. Please let me know the process for initiating this refund at your earliest convenience. I would appreciate your prompt attention to this matter and look forward to your response.Thank you for your understanding and assistance.

      Business Response

      Date: 09/16/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

    • Initial Complaint

      Date:09/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an pick up order on 8/28. I never picked it up, but received an email on August 30th indicating my order was picked up. My credit card was also charged for this order even though I never picked it up. I contacted BJs customer support that same day letting them know the issue. As of September 10th they still have not refunded me for this charge. The error is on their part, and they are taking their time refunding money that I was charged due to their mistake.

      Business Response

      Date: 09/11/2024

      We will reach out to the club and a Team Member will contact the member. 

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bj's owes me a gift card for $300 for booking a cruise and was offered a card upon my return. My cruise departed february 24th 2024 on **** 30 days after my return I contacted BJ's travel and they said they resubmitted for card. 2 months later nothing, I submitted for the gift card on thr BJ's site # *******. Never received gift card. BJ's needs to follow thru on the offer of a $300 gift card.

      Business Response

      Date: 09/11/2024

       We will reach out to BJ's Travel, and a team member will contact you shortly.

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a 50 inch smart tv from bjs wholesale and it was shipped to me with a cracked screen I contacted bjs was told by ***** the superior that when *** picked up the broken tv that my refund would be issued well it was picked up last Thursday got to the warehouse last Friday still no refund I am being told to wait another 72 hrs

      Business Response

      Date: 09/11/2024

      Please see attached. Member was fully refunded on 9/10/24

      Please let me know if you have not received the refund

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I MADE A PURCHASE ON LINE AT ******************************** I GOT A EMAIL FROM THEM STATING MY**** I ORDERED WASOUT OFSTOCK THEY DEBITED MY ACCOUNT FOR THE PURCHACE THEN SENT ME AN EMAIL THEY WERE OUT OF STOCK AND THAT I HAD 5 MINUTES TO RESPOND WE HAD BAD WEATHER AND WE ALL IN MY AREA LOSTOUR POWER AS I TRYED TO EXPLAIN TOO COOPERATE OVER THE PHONE VERY RUDELY THEY LET ME KNOW THAT CANT HRLP THAT ISSUE THE CUSTOMER STILL HAVE 5 MINUTES WHEN BJ ********************** SEND THEM THE TEXT TO RESPOND I HAPPEN TO GO INTO THE STORE THE *****S HAD 25 OF THE **** I ORDERED FROM THEM SO I WENT TO CUSTOMER SERVICES AND EXPLAINED MY ISSUE I TOLD HER IT SAID THEY WERE OUT OF STOCK I DROVE 35 MILES OUT MY WAY TO GET THE **** I NEEDED I SAID IF THE ***** SAY ***** AND ON LINE IT SAY ***** WILL THEY MATCH THEIR OWN PRICE MS ******* SAID VERY RUDELY NO WE WILL NOT I TOLD HER HOW CAN YOU BE OUT OF STOCK AND I COUNTED 25 ON THE ***** SHE WALKED AWAY FRM ME TURNED HER BACK TO ME AND DISCUSSED ME TO 2 MORE HIGHER UP ********** I DONT FEEL THAT WAS FAIR OR RESPECTFUL TO ME SO IM GOING TO SEE WHAT YOU THINK IS A FAIR APOLOGY TO ME .

      Business Response

      Date: 09/11/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

    • Initial Complaint

      Date:09/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good evening, I was at Bjs on August 25th 2025. I scanned my Bj's card and asked me if I wanted to renew my account which I did thinking my account was due for renew.I went back into the store to tell them that for some reason when I scanned my Bj's membership card had asked me to renew my account which I did renew it thinking it was my account but instead it was some else's account. I requested to have that renew account refunded to me. The cashier did made the refund but by cancelling my account instead of the account that had just renew. On 09/05, I attempted to make an online purchased and I couldn't get into my account, I called customer service and was told they couldn't help me that I had to go in person.I went back to the store on 09/05 and was told my account has been cancelled and that they couldn't do anything because the account on the receipt from August 25th was only showing the las 4 of the account number.A manager was requested, the manager said he was going to email the person in charge of the accounts to get my account reactivated since the wrong account had been cancel. On September 8th, I went back for grocery shopping but was told my account has been cancelled and that I could get another account but I had to paid $55 which I refused because my account was good until 06/2025 so why would I paid for an account that was cancel by one of your members by mistake. I was able to buy my baby's formula but still with no membership. No one at the store or over the phone were helpful. They all kept saying because there was only 4 numbers showing on the receipt that there was nothing they could do. Someone within that corporation has to have access to the entire account number and be able to do the changes This has been very inconvenience because I have had my baby all 3 times I have went to get a solution on my account. I'm not sure If there is anything you guys can do to help me fix this problem. I have attached receipts. Thank you.

      Business Response

      Date: 09/11/2024

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:09/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/5/2024 ---@10:4200 I recently placed an order for a TV and a soundbar to be delivered,and this was my first time ordering online. When the delivery person arrived, he informed me that the TV order had been canceled and proceeded to deliver only the soundbar. Initially, I was okay with that, until I noticed a $30 tip on the receipt that I did not ************ make matters worse, when I asked the delivery person why the TV order was canceled, he said there were no TVs available at BJ's. I then contacted customer service and spoke with Junior and *****, who informed me that there was no manager on site and that one would return in two days.I called several times afterward, but was repeatedly hung up on,despite remaining calm. After more than two hours on the phone, I still have not received my delivery or a resolution to this issue.I'm trying to stay cordial and i would like to give you guys the opportunity to help me understand how is this ok as a business,Thank you,

      Business Response

      Date: 09/11/2024

      Weve contacted the club, and a team member will be in touch with you shortly.

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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