Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  BJs Wholesale Club

  110 Centerville Road Lancaster, PA 17603-4007

• 

  BJ's Wholesale Club

  2044 Red Lion Rd Philadelphia, PA 19115-1603

• 

  BJ'S Wholesale Club

  1904 State Route 35 Oakhurst, NJ 07755-2715

• 

  B J's Wholesale Warehouse

  40 Black Rock Tpke Fairfield, CT 06825-5507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was shopping at BJ's in ************. I tried to use my food stamp card for my groceries of approximately ******. For some reason the purchase didn't go through. I noticed it happened to 4 other people as well. I left my groceries and when I got to the parking lot I called my balance and the money was taken. I then turned back around and went back in BJ's and I spoke with Ashlley the manager who was very rude and not accommodating at all She basically said that the money was not taken when it clearly was taken off the card. Also that there was nothing that can be done about it. I am livid now I have no more food stamps and no food and none of it was any fault of mine. It is Friday and I can't get in touch with the state building until Monday. I want to be more than compensated at this point. I have hungry kids to feed this is an atrocious and dispicable. I wpuld like to be contacted immediately about this issue

  

  Business Response

  Date: 09/11/2024

  Reached out to member via email and are awaiting a response to resolve. 

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined BJs in June 2022. In June 2023, I allowed the 1 yr membership to lapse but renewed it for $59.40 in Aug 2023. On June 2, 2024 my bank notified me of an overdraft for $59.40 from an old business checking acct I no longer used & was planning to close soon. I covered the overdraft but then realized it was a BJs auto-deduct and tho I couldn't recall authorizing that checking acct for it, I decided to contact BJs and cancel the membership and request a refund. By the way I NEVER got any advance email from BJs that they were about to autodeduct from my bank account. I did an online chat with a BJs *** on 6/3/2024 and they immediately cancelled my membership. They told me the refund would be sent to my payment method on record and I told them that acct was not used any longer via ****** or at all, and gave them my updated personal email address and ****** account.Since then 3 months have passed and BJS has STILL not refunded my $59.40. When I email them, I get robo-answers saying some team somewhere is reviewing it. I've been told they mailed me a check (which I never received) and two or three times that it would be received in 7-10 business days and to NOT contact them until 7-10 days elapse. I'm disgusted that they can cancel the membership so quickly but cannot mail me a refund check. They have my name, my phone number, my address, and my email address so there is nothing further they need. The membership is inactive since 6/3/2024 but they still have my money. I need some help.

  

  Business Response

  Date: 09/11/2024

  We will reach out to the credit ***** and will update the member asap. 

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response received from BJS consisted of a blanket statement that the funds were sent to my ****** and I was emailed an attachment purporting to show one row from a spreadsheet, with no other identifying information to prove what it was.  Furthermore, I keep getting automated emails stating my issue is being referred by one "team" or another.  Meanwhile they cancelled my membership on June 3, 2024 and have kept my $59.40.  I should not have to spend hours of my time chasing this from BJs, ****** or my bank.  Totally unprofessional.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 09/25/2024

  Please see attached.

  The charge for her membership was done on 6/1/24 and was refunded on 8/13/24. As for the status of the account with ****** that is between ****** and her bank. I also emailed the member on 9/12/24

  and no response from the member. 

   

   

  Customer Answer

  Date: 09/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

  First off, I did respond to each and every email from BJs.  And at least 3 times I gave them my current ****** address and mailing address and their **** told me alternating statuses such as they would mail me a check, they would make sure the refund went to the correct  current ****** address, which they never did for 4 months. I just got off the phone with ****** and they were able to see that BJs sent the refund on 8/13/24 to the closed ****** account that I had repeatedly told them was closed, and that I no longer have access to.  Fortunately, unlike BJs, ******'s customer service representative actually tried to help me instead of trying to blame me for the problem.  I still don't have the refund yet, but I can tell you this:  BJs customer service is incompetent and not focused on helping customers, no matter how many emails they send that say "thank you for being a loyal BJs member," I cannot recommend them to anyone.

   

   

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 09/05/2024, I ordered groceries from said company. I received the totally wrong order. I tried several times to contact them to no avail. I've tried customer services and other numbers to the store and they never answer any of them. I am on *** and spent $ 386. Dollars plus $102.00 in cash. This is the second time and I have also ordered before just to have my order canceled without a notice as to why. I am a sick person and ordering this way is supposedly a convenient way to get my groceries. The person named ****** came and as he was taking out the items I seen that all of the things were totally wrong. I asked him for my receipt and was told that they never gave him a receipt. I believe they either have to retrain their staff or bring in people who are knowledgable and know how to deal with the public.

  

  Business Response

  Date: 09/11/2024

  Please see attached.

  Member was fully refunded. I will reach out to the club to contact the member. 

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone has been stealing my Reward (money) Points from another state. I want them reinstated and given instant credit in the form of a gift card,

  

  Business Response

  Date: 09/05/2024

  We will reach out to the rewards **** and contact the member with an update asap. 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 8/17 between 5:30 pm and 6:00pm I was at BJ"s in ********, ** ***** getting gasoline (I think on pump #6). I had to bring the pump on the other side of the car. I am sure I had selected the gasoline grade but it was beeping asking to select grade. I went around to select the grade and the pump twisted itself clock-wise. After selecting grade the pump would not work: it acted as if it was already full. I called the attendant and after some time was able to pump extremely slowly by removing and putting putting back the pump several times. In middle of this I noticed that the flapper valve was gone (the valve that you push in when you put in the nozzle). I mention this to the attendant . After going home and inspecting with flashlight, I realized the flapper valve had broken off and gone in the filler neck pipe. Please note that I had paid cash before pumping and that at this time the front end manager ***** was there with the attendant (I had said hello to ***** since in the past we both worked in the same ******* I returned to the store 2 days later and ***** who had noticed I was struggling with the pump had me fill up a report with a company called ********. 2 Days later a man from ******** called me but it was a useless conversation. I had asked the man to send me to a mechanic of their choosing and he said it was not possible. He claimed that I can't prove that it happened at BJ's. This jerk even had the guts to tell me that flapper valve could have broken 18 years ago (the age of my car) My car is 2006 corolla color tan. Please note that I fill up at only BJ's between twice a week and twice a month and that each time I have to scan my BJ's card. They know that I am there all the times. The attendant and also the front end supervisor saw me struggling and finally I was helped by the attendant who saw that the pump was acting like the tank was full ( the flapper was blocking the flow so the pump would stop). Thanks

  

  Business Response

  Date: 09/04/2024

  We will reach out to the club and Sedgwick to research 

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  they were supposed to get back to me within 10 business days and never did. 

  

  Business Response

  Date: 09/23/2024

  Please see attached/below.

   

  Member can reach back out Sedgwick with any question or concerns 

  I also received an email from the BBB has not heard back from the member. Member has received a call from ******* member claim has been denied. 

  My response to the BBB on 9/23/24
  Member claim from Sedgwick has been denied 
  received and email from the BBB on 9//11/24
  BBB: Customer Complaint Closed as Answered 
  
  Thank you for your cooperation in responding to the above customer's complaint and for the opportunity to assist you in resolving their concerns.
  
  We notified ******** ****** of your response and requested notification of whether or not a satisfactory resolution had been reached. BBB has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your business' BBB Business Profile as: Answered - BBB has not heard back from the consumer as to their satisfaction with the businesss response. 
  
  BBB has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files.
  

   

   

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an African American female and an authorized user on a ******************** Business account, which allows the use of a business check. The primary cardholder is also employed by the same company. I have shopped at BJs numerous times without the primary cardholder and successfully paid with the business check. Additionally, my coworker has also made purchases using my card information and the business check without any issues.However, today at BJs, the Front End Lead, *****************************, informed my colleague and me that we could not use the business check for our purchases. This is the first time we have encountered such a problem. I feel that we were racially profiled by **********************, which prevented us from making our usual purchases, totaling over $1400.Can BJs explain this action?

  

  Business Response

  Date: 09/04/2024

  Reached out to member via email and are awaiting a response to resolve. 

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The reason that I am not satisfied with this response is because, I have not received any emails from BJS responding to my concerns.  My email address is **********************.  The BJs account # is ***********.  I am an authorized user on this ******************** Business Account.  I have never encountered a problem before with making purchases for our college campus store and there is a history of received check payments to BJs for purchases with a check from me and an associate.  Again, I ask the question why the Front Lead decided not to honor what has already been honored on several other occasions allowing me to make a purchase with a check.  I felt that when he approached us, we were being racially profiled by the way he spoke to us, and he did not even look at my ID when I handed it to him.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 09/04/2024

  I spoke with the member today and explained that the Club had made a mistake, and we will be handling internally. I informed her that only the primary business account holder can authorize her for check-writing privileges on the business account.

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****, an 82-year-old, tried to open a membership with BJ's store. Instead of signing him up for a membership, they signed him up for a credit card (the BJ's *********** card), with the promise that signing up for the card would make membership to BJ's completely free. During a period where no purchases were made, and the balance on the card was $0, the credit card began charging nonsense fees. Since the card was never used, ***** did not check his statements (as they should all say $0), however the card continued to charge late fees every month, as well as near-40% interest fees on top of the nonsense fees. We called the company on August 20th, 2024, asking to have these fees removed, and to have the card cancelled. They refused to remove the fees and refused to cancel the card. Please note that ***** is nearly blind, is disabled, and has only social security income. This is a predatory card seeking out elderly victims.

  

  Business Response

  Date: 09/04/2024

  Reached out to member via email and are awaiting a response to resolve.    

• Initial Complaint

  Date:09/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 2019 to 2024, an additional family card on a BJ's membership has been erroneously enrolled in "autopay" each year. Instead of notifying the primary BJ's account holder, ********************** continued to charge the primary account, despite the fact that the yearly membership fee had already been paid by an additional card member (myself), who should never have been charged in the first place. I even explained to the manager that once the yearly membership fee is paid, the primary member should not be charged further. However, BJ's only refunded this year's (2024) wrongful charge to my Amex card and refused to refund the membership fees charged from 2019 to 2023. Essentially, BJ's charged both the primary account holder and me, even though I'm merely a household member with a free additional card. I should never have been charged, and certainly not both the primary and additional members.I'm seeking restitution for the membership fees wrongly charged to me from 2019 to 2023. Another concerning issue is that BJ's claims to have charged an Amex card ending in 2010 with an expiration date of 07/2025. However, according to ****, I do not have an account with that number. This year's fee was charged and refunded ($119.76) to the correct card, but it was not the one BJ's has on file, which makes no sense. BJ's couldn't explain why they have a different card number and expiration date on record, yet my Amex account was supposedly being charged through "autopay"a service for which I never signed a contract or commitment, as I am not the primary member but only hold a household card to shop. I proceeded to even give an example to the manager. Say you have a phone bill and you are the primary, your friend pays your current bill for you. At the end of the billing cycle it would be unethical for the cell phone company to charge autopay for the amount due as it would have already been paid. Instead it would be expected autopay would be $0. BJ's unethically double charged for 1 membership

  

  Business Response

  Date: 09/03/2024

  Reached out to member via email and are awaiting a response to resolve.      

  Customer Answer

  Date: 09/03/2024

  I have received NO email from anyone, I have CALLED and spoken to a Manager!  I've checked my SPAM and inbox.  THAT IS A BOLD FACE LIE by BJ's, they NEVER responded to me by email, so NOT sure what they're talking about?  I've called **************** to start a FRAUD claim, because CLEARLY there is some internal fraudulent action going on. It's VERY simple.  There is ONE account.  The PRIMARY account holder pays YEARLY for a YEARLY membership.  However, being just a family member card user, I have been charged from 2029 - 2023 when any legitimate business would have seen on their system that the Primary account holder has ALREADY paid for the year and that there is $$$$00000 to be charged to a family card holder who should NEVER have been charged in the first place let alone been inducted in some "autopay" scheme even though the membership is in someone else's name!  LOGICALLY if you are on "autopay" as they claim I've been on WITHOUT ever sending me a receipt if I had a cell phone bill.  A family member paid for it, then at the end of my billing cycle LEGALLY and LOGICALLY $0 should be taken from my checking account as the bill has ALREADY been paid.  In this case, NOT ONLY did BJ's charge me for a membership I NEVER SIGNED up for but they charged the PRIMARY member also for the SAME account!!!  It is crooked to the core!!!

  My email is ********************

   

  NO IDEA what fake claim BJ's Wholesale Club is making they emailed me. BS!

   

   

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bakhtavar

   

   

  

  Business Response

  Date: 09/04/2024

  Please see attached. 

  The member spoke with ***** on Sunday, 9/1/24, at 2:01 PM. He was informed that the refund has been issued to the original payment method for 2024. He was also advised to dispute the charge with his bank, which will then contact BJ's credit department.

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [BJ's only stated they can refund the current year.  What about 2019 through 2023 BJ's has unjustly enriched itself from double charging for one membership?]  I need restitution for the years I was fraudulently billed since 2019 through 2023!
  

   

  Let me clearly explain AGAIN the issue I'm having, which currently has no resolution in sight.
  
  I am an "additional" BJ's family member. My uncle ********************* is the "primary" BJ's member. He pays yearly for the membership and for additional cards for mine and his wife's family members who I personally don't know and have never met?  Recently, I discovered that my **************** card has been billed via "autopay" for a BJ's membership I never signed up for or signed a membership agreement for. Since 2019, YEARLY my Amex has been charged for this "membership," even though it is NOT my membership. It's my uncle's membership, and he has ALSO been paying every year on the same membership account. Essentially, ********************** has been collecting membership fees for the SAME account (unjust enrichment) from both my uncle, the primary member, and from me, even though I'm just a family member/user.
  
  I spoke with a manager at BJ's over the phone and explained the following: Imagine you have an "AUTOPAY" set up as the primary person for your cell phone company. Every month, you pay the bill with a credit card in advance to get credit card rewards or say it's paid by a family member. It would be UNETHICAL for the cell phone company, after ALREADY receiving payment for that billing cycle/period, to charge the "AUTOPAY" for the full amount again and withdraw from your checking. The amount owed should be $0, as it has ALREADY been paid. Similarly, BJ's billing system not only kept charging me without due and clear notification yearly but also charged my uncle YEARLY for the SAME account. I NEVER received a bill/receipt all these years and only discovered this issue because I was reviewing a specific charge on my AMEX and came across this "BJ's Membership" charge. Had I not been doing this, I still wouldnt have caught on that I was being charged for a membership that had ALREADY been paid by my uncle.
  
  Your team did refund me for this year, but they stated that for the erroneous billing in years past, there's nothing they can do? That's preposterous. ONLY a primary card member should have the privilege of terminating, starting, or paying for a membership. Its unacceptable to charge additional card members the same amount that has ALREADY been paid by the primary for the SAME account. This practice is NOT logical and is, frankly, unethicalquasi fraudulent. I have NEVER signed a document or contract with BJ's for membership. If I had, it would be MY membership, and I'd have the luxury of adding my husband and children to my account. I cant do that because it's NOT my account. I should NOT be charged for someone else's account!
  
  Clearly, your billing system is flawed, and your representatives are powerless to address a clear "deceptive" double-billing situation leading to an "unjust enrichment" for BJ's. I have not had such an issue with my ****** membership, where I have my own account and a family member as an additional card member. But the same analogy applies: if my daughter, who holds my ****** family additional card, shops, and ****** charges her for the membership fee while Im on autopay, thats a problem! She is NOT authorized to do anything but be a card member on MY membership, and she should NEVER be charged for a membership I ALREADY paid for. That makes zero sense. Thankfully, ****** shows that once the yearly membership is paid, it does NOT accept payment from anyone else, as the membership fees are paid and $0 are due!  To further expand on this, say I have my AMEX of **** cards on Autopay. Say I decide or my family member decides to pay the bill before the autopay date. It would be unethical and illegal for the credit card company to still withdraw funds from my checking account for an amount that has ALREADY been paid. In this case if you received "autopay" from my credit card, should you NOT have charged the primary card holder the same amount as it had ALREADY been paid? So even that argument is a mute point, even if your policy states you bill anyone and everyone for yearly membership fees, then should your billing system notify the primary card holder and state we won't accept payment for membership from you as it has already been paid by another family member?  That's NOT happening, 2 parties are being charged for ONE account.   
  
  As a "family member/user" am I authorized to make changes to the "primary" account holders account? How is that permissible?  So does that mean if I call today and say, hey I want all my BJ's accounts cancelled or add members to the account, would you do that?  NO, you would state that I'm NOT the primary person and NOT authorized to close an account or even add members to the account as it is NOT my account.  So legally if it's NOT my account then you should NEVER charge me for it!!!  I don't know how to explain it any simpler?  
  
  Your representative telling me, maybe you should have checked your Amex bill every year is absurd. I'm not expecting a corporation as large as BJ's to be deceptive and receive unjust enrichment by double billing yearly membership fees without providing notification or proper receipt to me or I would have addressed the issue immediately in 2019 or any of the proceeding years as I would NEVER agree to it.
  
  I hope my examples helped you understand how frustrating it is to discover I've been charged for yearly membership since 2019 that I NEVER agreed to pay for.  In fact I would have signed up for $20 BJ's membership (as you can see in the link below) certainly NOT $120.  But the fact is I have NOT signed up for membership, I was NEVER given or emailed a receipt for my yearly "autopay", so I should NEVER have been charged as there was no disclosure or consent for me to pay someone else's yearly membership fees on their account!:  
  
  
  
  ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
    
  
  Here are some relevant laws and ethical issues you may or may not be aware of, please run this by your lawyers:
  
  
  1. Unfair and ********************************************* Act)
  
  Legal Aspect: The ************************ (***) prohibits unfair or deceptive practices in commerce. Charging two parties for the same membership, without clear disclosure or consent, could be considered an unfair or deceptive practice under the *** Act.
  
  Ethical Aspect: It is ethically wrong to charge a family member for a service or membership they did not agree to, particularly without providing notice or a receipt. Transparent billing practices are a fundamental ethical responsibility for companies.
  
  
  
  2. Unauthorized Billing (Electronic Funds Transfer Act)
  
  Legal Aspect: If BJs billed your **************** without your explicit authorization, it could potentially be a violation of the Electronic Funds Transfer Act (****), which regulates unauthorized withdrawals from a consumers account, including recurring charges like memberships.
  
  Ethical Aspect: Charging someones credit card without their consent is unethical and could be viewed as a form of fraudulent activity, especially over several years without notice.
  
  
  
  3. Double Billing or Overcharging
  
  Legal Aspect: Charging two parties for the same service (your uncle and you) could be considered double billing or overcharging, which is both legally problematic and unethical. Double billing is often viewed as a form of unjust enrichment, where the company collects money twice for one service.   New York General Business Law 349 (Deceptive Acts and Practices)
  
  Ethical Aspect: Ethically, BJ's should ensure that only one payment is collected per membership. Allowing a system that double-bills is a breach of trust and indicates poor customer service protocols.
  
  
  
  4. Contract Law (Implied Contracts and Consent)
  
  Legal Aspect: If you never signed a contract or membership agreement, BJs could be violating contract law. Contracts require clear consent from all parties involved. By billing you for a membership you did not agree to, BJs may have violated the basic tenets of contract formationmutual agreement and consent.
  
  Ethical Aspect: Ethically, companies must ensure that customers are fully aware of and agree to the terms of service. Imposing charges without explicit consent or agreement undermines consumer rights.
  
  
  
  5. Consumer Protection Laws
  
  Legal Aspect: Depending on the state you reside in, there may be state-level consumer protection laws that prohibit businesses from charging for services that have not been agreed to by the customer. This could potentially allow you to seek restitution for the unauthorized charges.
  
  Ethical Aspect: BJs failure to inform you about the charges or provide a receipt for the membership is an ethical breach. Customers have the right to know what they are being charged for, and companies have an ethical obligation to provide clear, transparent communication.
  
  New York General Business Law 349 (Deceptive Acts and Practices)
  
  Under this law, it is unlawful for any business to engage in deceptive acts or practices. Charging you for a membership you did not sign up for, particularly when your uncle is already paying for the same account, could qualify as a deceptive practice. This law allows consumers to take legal action for actual damages, and if BJs acted willfully or knowingly, you could seek up to three times the actual damages, capped at $1,000. You may also be entitled to attorney fees if you prevail.
  
  Unauthorized Charges (New York State Consumer Protection Laws)
    New York State's consumer protection laws also guard against unauthorized charges and mandate that businesses disclose recurring payments clearly. BJ's charging you repeatedly, despite not having signed a membership agreement, could be seen as an unauthorized charge under these protections  
  New York General Business Law 349, which prohibits deceptive acts or practices in the conduct of any business, trade, or commerce. This statute allows consumers to take legal action when they believe they have been harmed by a business's deceptive practices, which includes unauthorized billing or recurring charges without proper consent. This law applies to deceptive practices such as unauthorized charges, where a consumer is billed without clear consent.
  
  6. Fraudulent Billing (Credit Card Accountability Responsibility and Disclosure Act)
  
  Legal Aspect: Billing your credit card for a service you did not sign up for could be seen as a violation of the Credit Card Accountability Responsibility and Disclosure (CARD) Act, which regulates recurring billing and aims to prevent companies from engaging in deceptive billing practices.
  
  Ethical Aspect: Repeatedly billing you for a membership you didnt sign up for, particularly when your uncle was already paying, could be considered fraudulent. BJ's should have safeguards in place to prevent such double billing and erroneous charges.
  
  
  
  7. Restitution and Unjust Enrichment
  
  Legal Aspect: By collecting payments from both you and your uncle for the same membership, BJs may have unjustly enriched itself. You may be entitled to restitution for the charges billed to your card, as BJs had no legal right to those funds.
  
  Ethical Aspect: Ethically, BJs should offer restitution for all the years they wrongfully billed you. Allowing the error to continue for multiple years without resolution demonstrates negligence in their billing system.
  
  
  
  8. Data and Privacy Concerns
  
  Legal Aspect: If BJs used your personal information (like your credit card details) without your express consent, they may be in violation of privacy laws or terms related to the use of personal data.
  
  Ethical Aspect: Ethically, using a customers payment information without their authorization is a clear breach of privacy and trust, even if it was part of a larger family membership.
  
  
  
  9. Failure to Resolve a Legitimate Billing Dispute
  
  Legal Aspect: Under The Fair Credit Billing Act (FCBA), if you dispute a charge on your credit card (as you did with ****************), BJs is required to investigate and resolve the issue promptly. If BJs failed to take corrective action, they may be in violation of the FCBA.
  
  Ethical Aspect: Ethically, BJs should have taken your dispute seriously, investigated thoroughly, and worked to provide a fair solution, rather than only offering a refund for the current year.
  
  
  Conclusion:
  BJs is legally violating multiple statutes, including unauthorized billing under the **** and FCBA, double billing, and failing to establish proper consent under contract law. Ethically, the company is breaching consumer trust by not addressing a flawed billing system, failing to provide transparent communication, and allowing unauthorized charges to persist.
  
  Your claims of fraudulent and unethical billing practices are valid under both legal and ethical frameworks, and you are right to seek restitution for the unauthorized charges from 2019 through 2023.
  
  
  
  
  
  Besides the Better Business Bureau I've also notified **************** that I have been fraudulently charged since 2019 on my card and I have written to the ************************ reporting fraudulent and unethical billing by BJ's.  I want restitution for the money that has been erroneously billed and paid by me since 2019 through 2023 WITHOUT even being given a receipt or even notified that I'm paying someone else's yearly membership fees.  Either that or give my uncle who is the primary member his money back from 2019 through 2023 as he shouldn't have paid if you have been charging me on "autopay" for yearly membership on HIS account.  My next steps will be taking this to social media, local media/news and a court of law. My argument is well established and protected under the Federal and New York State Law's as cited above. I shall also be making compensatory claims against BJ's for any legal fees incurred.
  
  If BJ's does not address my concerns, I will consider escalating the issue to New Yorks Attorney General or filing a lawsuit as aforementioned for restitution under the New York State and Federal Laws mentioned above. 
  
  Hopefully this issue gets resolved without litigation as this is an open and shut case of fraudulent and unethical underhanded deceptive billing by BJ's!
  
  
  
  Thank you,
  
  
  Bakhtavar (*****) Engineer
  
  

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bakhtavar

   

   

• Initial Complaint

  Date:09/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Similacs 12.4 oz online about August 13, 2024. The company gave me expired milk and baby got sick. This is very bad business practices.

  

  Business Response

  Date: 09/04/2024

  We've forwarded this to our **************** and they will be reaching out to you soon.

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently joined and placed two orders both of which were cancelled saying for my security. One for delivery, a few days later one for pickup. My account info and name on debit card matches. This is ridiculous that I have to drive to store and pickup because your system assesses a threat. Can someone six this or cancel my membership. Unable to verify payment after it places a hold on my account. Makes no sense.

  

  Business Response

  Date: 09/03/2024

  Reached out to member via email and are awaiting a response to resolve.   

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I was told by one rep that I didnt have the money in account, next said a chargeback, both are erroneous. Never had any chargebacks, have plenty of money. Again, ALL my account info matches, so why wouldnt it be able to verify my account to my ***** Fargo which Ive had over 10 years. I get a different excuse as to why everytime I speak or email someone about this.!
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 09/04/2024

  I will reach out to the member today after 12pm. The member's orders were canceled because they met several risk indicators.