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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,226 total complaints in the last 3 years.
    • 378 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/03/2024, I bought eight $25 Ace Hardware Gift through BJ online order. 07/29 in a local ace hardware shop, one of cards was found invalid account after the cashier lady checked 2 times. I called and emailed BJ online order service and gave them the all information asked more than once. However, they refused to email me the case solution 3 times.This fake card was confirmed by different ways after the local ACE store. The custom service lady in a local ******* confirmed the gift card was invalid. She called BJ online service and said that you should refund that card to the customer when we were in the club. After a long time three parties on phone communication, the online order guy still didn't give a clear answer. The lady said that she would be responsible if we bought it from them, but BJ online sale is separated business. Actually, I did balance checking through ace website. Two of cards in the same purchase I used showed $0 balance with the active date and charge records(days and shop code). Only this bad card showed invalid account. Obviously the used card is different from an invalid or bad card. BJ online order sold a bad gift card to me and denied their responsibility. The representatives only wasted my time. They did not work on some easy card examination like other people did, Or for other strange reasons. I think that it is more serious than just $25 card value.

      Business Response

      Date: 08/07/2024

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel like BJs uses deceptive prompts at the self checkouts. They currently ask to confirm your name to get you to accidentally double click when it is confirmed and choose to sign up for a credit card. There is no other need to confirm your name. The decline credit card offer is all the way to the left. I can't imagine how many people who are in a hurry sign up for unwanted credit cards.

      Business Response

      Date: 08/06/2024

      Thank you for sharing your feedback. We truly appreciate it, and I will make sure to pass it along to our IT/POS Team for consideration.

    • Initial Complaint

      Date:08/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per the attached document, BJ's agreed to refund my membership fee. I never used it and I lived too far away. Since the approval, I have been asked to provide the credit card used and I did. Subsequent requests for updates are always replied with they are looking into it. It has been almost 3 months and I would like to have this escalated to their corporate office. Thanks.

      Business Response

      Date: 08/05/2024

      We will reach out to the credit ***** and will update the member. 

    • Initial Complaint

      Date:08/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My rewards are missing. I have not redeemed any rewards since November 4, 2023, and onward. I am missing rewards from 11/ 04/2023 - 07/31/2024. The last time I checked, I had accumulated $88.33, and it all disappeared. When you look at my shopping history from the time frame, you will see I have not redeemed any of the rewards I was supposed to earn since I paid for the 2% cash back membership card. I have been calling Bjs customer service for a week and half with no resolution. Someone emailed and I responded back because the issue was not addressed. Yesterday I called again, the representative said its because I returned items. I said even if I returned 1 or 2 items, I should have still earned rewards for the other stuff I bought and kept, which is a lot, especially from that time frame I mentioned above. I would like the missing rewards to go back to my account or send me a check. Thank you!

      Business Response

      Date: 08/05/2024

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 08/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a membership based on a gift card offer. At the end it asked for a card and I thought it was just for renewal. My card was charged. This was July 1st. I called to cancel. I spoke to someone who said a refund was processed. It is now August 2nd and still no refund. I have contacted them multiple times with no resolution. They keep saying they are working on it. I have email correspondence as well as several phone calls.

      Business Response

      Date: 08/05/2024

      We will reach out to the credit ***** and will update the member.

      Customer Answer

      Date: 08/05/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

      I am rejecting this as they have been giving this canned response for days and nothing happens. I was originally told the refund was processed July 3rd. It is now August 5th.

      They offer no explanation for what the issue is. I provided them with the first 6 and last 4 of the card. 

      They aren't doing anything to resolve this.

       

      Thank you

       

      Business Response

      Date: 08/07/2024

      Please see attached.

      I reached out to the member via email on 8/1/24 but did not receive a response.
      I emailed the member again on 8/6/24, and also called and left a voicemail, but still have not received a response.

       

      info provided to the BBB

      ***********************
      member # ***********
      phone # ************
      email ******************

       

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a bjs credit card and got a membership. Was supposed to have $60 in rewards. My rewards showed they were redeemed in 2 different states. Ive called, emailed numerous times and was told it would get escalated to a dispute department. My first call for that was the 15th. I then called the 26th because I was told the 15th I would have an update in 1-3 days. The man I spoke with the 26th assured me he would reach out to me maximum 3 days. It is now 8/2 and I emailed with no contact. Someone must have my member number and using it and the company does nothing about it.

      Business Response

      Date: 08/05/2024

      Please see attached.

      Rewards have been added back on 8/3/24. Will confirm with the member. 

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 22nd, my husband was sent an email that a $55 refund for a shipping package that we weren't allowed to use as described would be credited to our BJ's *********** account and it never was. I made a follow-up on July 10th and the credit team has not fulfilled the request although they stated that they did in March.On Aug 2nd, I made an in-club transaction and the cashier charged me twice for the same item, overcharging me $9.49. I contacted the member care team within 3 hours of the purchase and they told me that this can only be rectified in the store. I called the store that I visited and they claimed that they weren't able to do anything about it unless I physically came into the store within 10 days with the receipt. This was purchased on a store account and I usually can only visit the store once a month. I shouldn't have to waste gas for a mistake that they made on their own store account.

      Business Response

      Date: 08/05/2024

      Reached out to member via email and are awaiting a response to resolve.  

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a promotional discount mailer from BJs wholesale. It was allowing me to pay $10 for my one year renewal instead of $55. My card was charged $55. I contacted BJs customer service and I was asked to email a copy of the promotional mailer to them. As per their request, I emailed pictures of the front and back of the promotional mailer. I was told that I would be given a $45 refund. There is no credit on my account on the website and my card was charged $55 and there is no $45 credit in my bank statement either. I emailed them again today, August 1, 2024 and did not hear back from them. I just want my $45 credit .

      Business Response

      Date: 08/02/2024

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 08/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I Received an email from ***************** in the businesses corporate office regarding my issues and/or concerns in reference to complaint #********. I spoke with him on the phone. He assured me that a credit was issued on his end and that I would receive a gift card with the credit. He also told me if for some reason I did not receive it in 2 to 3 weeks I should call him directly and he would immediately take care of it. I am satisfied with his offer To take care of this situation and will call him if I do not receive the gift card in that timeframe. 

      Regards,

      *********************

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      confirmation nbr ******* August 2023 Bj's club had a promotion of $10.00 to join their wholesale club which I did using my **** debit card In the year's time I have never shopped at. Bj's. Checking my bank statement on August 1. 2024 Bj's without authorization Bj's withdrew $55. from my checking account. I dont have my checking account on file with ********************** they had no right to take any money out of my account. The most proper thing they should have done was to ask me if I wanted to renew the membership and I would have told them no and they can see I have never used or purchased anything from Bj's. I did call Bj's and they said it would take 2 to 3 weeks to refund my money.

      Business Response

      Date: 08/02/2024

      We will reach out to the credit ***** and will update the member

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warranty on tire purchase. BJs is contractually obligated. Manager of tire refused to honor warranty and was combative. Will litigate in small claims court if company fails to honor its obligations

      Business Response

      Date: 08/02/2024

      Reached out to member via email and are awaiting a response to resolve.  

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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