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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,226 total complaints in the last 3 years.
    • 378 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When its time to renew my membership I wont be the first issue is when I ordered my cake in may for my son graduation I wasnt happy with it my other issue happened 8/13 ************************************************************************************** I was looking for a fan the app said they had in stock I get there they werent on the floor I ended up going to the service desk the lady contact someone and they said its on a pallet and she have it on the floor the next day I come back 8/16 looking for the fans again they arent still available I went to the service desk again the same lady contacted someone which was pointless because still no fan I told the lady Im coming from the west side which is a ***** minute drive so this is a inconvenience she asked did another location close by have them I told her no then she said I need to start calling before coming my whole experience the last couple of days for a big inconvenience and unprofessional I wasted some much gas time and energy

      Business Response

      Date: 08/16/2023

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/8/23 $183.13 40in VIZIO ** Screen was shattered upon opening the box. The ** looked used out of the box, dust and scratches already on the item. When I went to return it, **************** said the serial numbers don't match, so they refuse to take the item back. Order #*********.I have filed a complaint with the company, my credit card company and BBB. They can NOT get a way with selling me a USED, BROKEN ** and expect me to just pay for it. I work too hard for my money. I will never shop at BJ's again! EVER! NOTHING but racial profiling and problems, EVERY TIME I shop at this store. NEVER again.

      Business Response

      Date: 08/16/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BJ's has modified their check out counters to have check marked an Auto_renew the membership at expiration date. The customer has to either uncheck that option or press continue to proceed to scan the items being purchased. They are banking on the customer not noticing and pressing continue button. They then save the credit card information and automatically charge it at renewal time. I do not want my membership renewed automatically nor do I want them to keep my credit card information in their database. This is an abusive and defrauding practice. At the very least the option should be Unchecked so that the customer doesn't fall into their trap accidentally.

      Business Response

      Date: 08/15/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 08/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2023 I signed up for the BJs One Credit Card. On 8/1 I was charged $55 for the 2023-2024 membership. On 8/2, I was charged another $55 for the same membership. These charges were automatically posted to my BJs credit card. I noticed this and called BJs membership support on 8/7 and was told one of the charges was in error and I would be refunded within 3-5 days. On 8/14 I received an email from BJs saying "Id like to let you know that so far: To request a refund of your membership it will be necessary to cancel it. If you want to continue with this process, please reply to this email with the authorization to request the cancellation and the refund." I do not want a refund of my membership or to cancel my membership, I simply want BJs to fix the fact that they charged me twice for the same membership. One of the $55 charges was errant and that should be undone. No one at BJs seems to have the ability to fix this mistake. I regret signing up for this credit card and having to deal with their abysmal customer "support"

      Business Response

      Date: 08/14/2023

      Reached out to member via email and are awaiting a response to resolve. 

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch on 8/05/23. 8 days later, On 8/13/23 the price dropped by additional $300 and I came to store to get the difference but I was told I had to bring the actual couch back to store to return it and to buy it again !! Thats crazy !!! . Please refund me $300 plus tax to credit card or check by mail. See my member ID in attached

      Business Response

      Date: 08/14/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch on 8/05/23. 8 days later, On 8/13/23 the price dropped by additional $300 and I came to store to get the difference but I was told I had to bring the actual couch back to store to return it and to buy it again !! Thats crazy !!! . Please refund me $300 plus tax to credit card or check by mail. See my member ID in attached

      Business Response

      Date: 08/15/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:08/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attorney General ****,I am writing to you regarding incorrect billing by ********** for a fraudulent transaction that occurred on our account. I am writing to you because I am the primary card holder for the account but the transactions occurred on my wife's BJ's One card that is administered through **********.I contacted the fraud ********** of ********** on August 13, 2023 to address this issue but they didn't understand the problem. Hopefully, this is clear.On July 25th, two fraudulent transactions occurred on my wife's credit card ending in #****. The first was for $47.50 for "taskadmin" software and the second was for $2346.16 from Wayfair.com. I immediately reported these transactions to **********'s fraud ********** and they cancelled my wife's card and issued her a new card ending in #**** (see Exhibit 1 which is a billing statement showing all cards).If you look at the transitions for each card, the $47.50 and the $2346.16 are both listed as transitions FOR EACH CARD that we must pay. In other words, they list both of these transactions twice (see Exhibit 2 which is a marked-up statement showing page 2 of 6 and page 3 of 6).When you look at the credits and adjustments on the statement, the $47.50 is credited back twice and this is correct. However, the $2346.16 is only credited back once. ********** should have credited us twice for the $2346.16 (one for each card). Accordingly, we are being improperly billed for $2346.16. We respectfully request your help with this matter.

      Business Response

      Date: 08/14/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 08/14/2023

      The business hasn't responded so why I need to accept a non-response or reject a non-response?

       

       

      Business Response

      Date: 08/14/2023

      I spoke to the member on August 14th, 2023, informed the member I'll be reaching out to *********** the member acknowledged.

    • Initial Complaint

      Date:08/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The purpose of this complaint is for 2 separate reasons. Hopefully, someone will be able to resolve my concerns because this has been ongoing for months. Concern number one would be the number of times I had purchased with EBT food stamps &the number of times that the register asked me to pay cash still when EBT covered everything in my transaction. I have tried to speak with store managers regarding the situation, but no one can help me understand why I am being asked for additional payment. I've heard all excuses about the tax &bottled deposits; I don't have enough funds on my EBT, all untrue. This is the only location where I have this issue, and it's come to the point where it's a little suspicious. Is it embezzlement? Are employees or headquarters stealing from customers? Asking customers to pay additional money &then pocketing the money? Below I have attached the order numbers from when I had to pay the extra money, proving that I have only bought food items &asking someone to look deeper into this.STORE Order#***, STOREorder#****, STORE Order #****,STORE Order#***,ONLINE #*********,ONLINE #********* My second complaint would be food safety concerns. I buy this item a lot, multiple boxes. However, every time I buy this item, about 75% of my purchase goes into the garbage. Due to spoilage, temperature control, &mold. Again only an issue I have with this location. As a customer, it's frustrating to spend money only for it to be thrown in the garbage; if I call, the managers are not allowed to help me over the phone, &they want me to return to the store. This is disgusting &unsafe; this is something we're supposed to feed our families &children. Below again, I have attached order numbers so you can see how often I purchased this item and the amount of benefits I've wasted.STORE Order #*** STORE Order #****, STORE Order #***, STORE Order #****, STORE Order #***, STORE Order #****, ONLINE Order #*********, ONLINE#*********,ONLINE#*********

      Business Response

      Date: 08/12/2023

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 08/12/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [The business did not email me, call me or anything to try to resolve my matter. I can be reached at ******************** or *********************** or my call ************  NONE of these were attempted..]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Myleen

       

       

      Business Response

      Date: 08/14/2023

      Please see attached.

      I called the member two times on August 13th, 2023. The person in charge of the club also left a message. I talked to the member and told her we're looking into the sales tax issue. The club manager also tried to talk to the member about spoiled food, but she didn't respond to the club manager.

    • Initial Complaint

      Date:08/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** ******************************************************************************* ******************** ************ 07/29/2023 Subject: Letter of Commitment to *** for Non-Delivery of Ordered Items Dear BJS Wholesale ,I hope this letter finds you well. I am writing to express my utmost dissatisfaction with the non-delivery of the items I ordered from your company on 07/04/2023. Despite repeated attempts to contact your customer service, there has been no resolution to this matter.I placed an order for (iBUYPOWER Y40 311A Gaming PC, *** Ryzen 7 7700X, 32GB DDR5 **** MHz RGB RAM, 1TB NVMe SSD, GeForce Nvidia RTX 4070Ti 12GB) on 07/04/2023 with an expected delivery date of 07/11/2023. However, to date, I have not received the items or any strong communication regarding a delay or explanation for the non-delivery.Given the circumstances and the lack of response from your end, I am left with no choice but to pursue legal action to seek compensation for the undelivered items and any additional losses caused by this unfortunate situation.I urge you to rectify this matter immediately by delivering the ordered items or providing a full refund of the purchase amount within 10 business days from the date of this letter. Failure to do so will leave me with no option but to initiate legal proceedings without any further notice.Please be aware that my commitment to suing for non-delivery of the ordered items is not made lightly. I have documented all communication attempts, order details, and relevant information, which will be presented as evidence if necessary.I sincerely hope we can resolve this matter amicably and avoid the need for legal action. However, if no resolution is reached within the specified timeframe, I will have no alternative but to proceed with legal action, seeking compensation for the undelivered items, associated costs, and any additional damages resulting from this issue.Yours sincerely,*********************** #********* My emails have been ignored for a month.

      Business Response

      Date: 08/11/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ********** on 7/23/23 from BJs Wholesale Club Long Island City, **. On 8/6/23 I unboxed my new television in my new home location *******, ** and the tv was damaged. I immediately contacted BJs customer service via chat and they gave me a number to the warranty ***** I contacted the warranty **** and they informed me that I need to contact customer care since it was still within the return window. I then contacted customer care and he informed me that since it was an in-store purchase that I would have to return it to a local club store. I informed him that I moved and there wasnt a club near my current location. He stated that he would escalate my claim for courier pickup/refund and I would receive an email by EOB 8/8/23. I have not received in correspondence from BJs. After exhausting my options I contacted them via social media, I was informed someone would call me, they have not. It is not my fault that I received a damaged item, and I cannot return it for in-store exchange. At this point, I will dispute this charge with my credit card company, as this is simply theft. I know there is a workaround for this company to arrange pick up of this item and issue a replacement or refund!

      Business Response

      Date: 08/09/2023

      Reached out to member via email and are awaiting a response to resolve.    

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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