We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BJ's Wholesale Club, Inc. has 267 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,227 total complaints in the last 3 years.
    • 379 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #********* Return tracking# 1ZA293559099833850 I purchased two ipads online thru BJs website and trying to make a return. returns were delivered on the 7/28/2023 and confirmed with BJs rep that the returns were received. Been chatting with the Bjs rep online and even called this morning regarding of the refund status but getting the different answers. I would like a clear updates from BJs and full refund.Your shipment 1ZA293559099833850 Delivered On Friday, July 28 at 10:11 A.M. at Dock Returned To ***********, ** ** Received By:******

      Business Response

      Date: 08/08/2023

      Reached out to member via email and are awaiting a response to resolve.. 

      Customer Answer

      Date: 08/08/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      I've been getting the same respond, i need a real update please.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 08/09/2023

      Please see attached.

      I did reach out to the member yesterday via email and no response from the member. Email address provided by the member E-mail: ******************

    • Initial Complaint

      Date:08/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 07/27/2023 Someone stole my Bj's rewards and used in *******. i contacted BJ's on 07/29/2023 informing this is fraud and I need a new Membership card along with my rewards of $115.94. I have called several times and still no resolution in reagrds to my credit card rewards. Spoke with ***** today who stated the department can't be contacted by Phone and no information. I want Bj's to provider me with a new rewards number along with a credit of $115.94 for the rewards that was fraudulently used. Bj's department is penlaizing the customer and not acting upon this.

      Business Response

      Date: 08/07/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:08/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bjs ran a promotion between may 26-june 4th that if you bought $25 worth of condiments and dressings you received $10 in rewards. )On 5/30 i made a purchase there order #********** that had more than $25 worth of condiments and dressings but i never recieved the $10 reward. I asked someone in the store and they said they didnt know why. I emailed Bjs and never got a response. my membership number is #***********

      Business Response

      Date: 08/04/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 28,2023 I made an online purchase from Bjs wholesale Club in ************ ******** of three window air-condition unit. one unit was ****** BTU and two was ***** BTU, order number was *********. The ****** was too large so on 7/30/2023 I call and request a return, the return order number was #R133849449. The Club sent *** to pick up the Package which was in the original package wasn't open or damage on July 10,2023. tracking # 1Z A29 355 26 9516 2711. I contacted BJS about my refund on July 24, 2023 of $529.99 since the items was returned to their wholesale and no one can give me information on why refund wasn't return to my credit card since June 28,2023. I just need my refund. Thanks *******************************

      Business Response

      Date: 08/01/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:07/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Four of use booked a cruise with **** from the ********** BJs warehouse . We were supposed to get a credit on my BJs account as a perk of that cruise. I have not received this credit. The cruise was booked in February of 2022. I contacted **** and he said he would get back to me. It is 3 weeks and have heard nothing. I am looking for that credit to be added to my account. The promotion was advertised through email and as of now it is not fulfilled.

      Business Response

      Date: 07/30/2023

      Reached out to member via email and are awaiting a response to resolve.. 

      Customer Answer

      Date: 07/31/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have not received any emails  I have checked both my inbox and spam/junk folders.  Please ask them to check my email and resend  



      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 07/31/2023

      I reached out to the member on 7/3023. The info the member provided is ***************************
      member # ***********
      phone # ************
      email ********************

      I will call the member on 8/2/23 please let me know what time is good for you. My email address is ********************************* 

    • Initial Complaint

      Date:07/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Membership# *********** I placed 4x$500 ****** Gift Card on 7/15/2023 with order #*********. My Chase Credit Card was charged on 7/16/2023. I received the gift card via **** Mail on 7/21/2023.When I tried to use them for my family vacation on 7/23/2023, I found out that the gift cards were not activated. I had to come out with other means to pay the $2,000 that would have been paid by ****** Gift Card that were purchase at BJ's.com According to the receipt on 7/16/2023, when my Chase Credit Card were charged, BJ's employee ************ from BJcClub549 iin ********, ** was suppose to fully activate the gift cards BEFORE shipping the gift cards to me.To add salt to the wound, when I take with ******* at your South ************************ center on 7/25/2023, she was unable to provide resolution as she has to file the report. I called back on 7/27.2023 and spoke with ******, the supervisor on duty, she said that she would need to follow up with the escalation team. I follow up again on 7/28/2023 with ******** and she said she could only activate 3x$500 gift cards and since I gave them the $100 gift card that I previously purchased at BJs.com, I needed to call back when I found the last card that was not activated. This morning 7/29/2023, I spoke with ******** and provide her the last card ****** Card account #***************** but I had to wait 3-5 business days before checking the status.I am VERY VERY disappointed with this situation. If you employee, ************** at BJsClub549 did his job by fully activating the 4x$500 gift cards, this whole situation will not happen and you will not be reading this complaint.I am seeing a compensation for the inconvenience that you have cause my family financially because when we're at ************ on 7/23/2023 we had to come up with additional $2,000 from other source since we cannot use there ****** Gift Cards as they're not activated prior shipping by your employees but yet you have charged my Chase Credit Card on 7/16/2023.

      Business Response

      Date: 07/30/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:07/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pergola on 6/23 #MC10608116 for the price of $1699.99. The order was expected to deliver within **** business days and still has not arrived. BJs tracked the order and let me know it still hasnt hit the warehouse and they have no further tracking information. Due to the extreme delay, I requested to cancel and refund and they told me they cannot cancel or refund due to the order being placed more than 30 days ago. Theyve refused to refund me and said they need to figure out why internally it hasnt shipped to warehouse. This is completely unacceptable and they are withholding funds for an order they cannot fulfill.

      Business Response

      Date: 07/30/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 items at BJ's wholesale club. I tried to return the 2 items less than 24 hours later. They refused to accept the return. They gave me a reason that is not valid. I want my refund of $36.98 back on my credit card.

      Business Response

      Date: 07/25/2023

      Reached out to member via email and are awaiting a response to resolve.     

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on line on 06/14/2023 for two hours delivery. The order # ********* totaling $131.25.The order was never delivered and after few attempts it was cancelled by the company. I paid with snap and the amount has not been refunded until todays date. I have contacted costumer service at ********** numerous times and was given different explanations at every time I call. I am a good costumer with paid membership and delivery respectfully and have not received the service. I just dont understand why BJs would hold my snap for such a long time. How am I supposed to live without snap god forbid I needed them to use elsewhere. I am very frustrated with all this nonsense and I do hope there is help somewhere. Thanks for your time. ***************************

      Business Response

      Date: 07/20/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 07/20/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made purchase on July 11 from Bjs app. 2 orders. I did everything correctly at checkout. I have 2 cards uploaded on my membership account with **********************. One is snap/ebt card and the other is my bank card for cash purchases. The 2 orders were charged to my bank card and nothing was taken from my snap card. This is huge issue for me because I am on public assistance with disability. The money was never authorized to be taken from my bank card. Bjs customer service saying I need to go to local store with items however this was technical issue on their end therefore I dont have to travel and ignore my disability to fix a wrong on their app. Im seeking my refunds for both orders. And definitely a good reward for the trouble and time spent communicating with their employees who are not able to show me anywhere where it say a disabled person has to return items back to store if a technical issue occurs on their website. I spoken to supervisors and none can show me this policy of me having to go to local office to fix their website technical issue. I uploaded pictures to show my ebt card had available funds at the time of purchase no need to try and think maybe a case of insufficient funds. I uploaded a picture of the website showing error days later my purchases was made.

      Business Response

      Date: 07/20/2023

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 07/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.