Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  BJ's Wholesale Club, Inc.

  1440 Central Ave. Northway Mall Albany, NY 12205-5118

• 

  BJ'S Wholesale Club

  131 E Kings Hwy Maple Shade, NJ 08052-3428

• 

  BJs Wholesale Club

  110 Centerville Road Lancaster, PA 17603-4007

• 

  BJ's Wholesale Club, Inc.

  3805 Harzdale Drive Camp Hill, PA 17011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from what i was told by midland credit management, comenity bank renewed a credit card tat was issued thru bj's. i have received no monthly bills to pay for this avtion and the subsequent monthly charges. the total now owed is ******. this is totally wrong. if i had received any bills making me aware of this, action to resolve the problem would have been taken long ago thank you

  

  Business Response

  Date: 04/21/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online. The total amount was more than my purchased items. I called the company and also spoke with the staff upon picking up my items. They informed me the difference is held and then refunded in a few business days. I never received the refund, called the company again and was told they would look into this matter.

  

  Business Response

  Date: 04/21/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price for an outdoor rocking chair in ********** BJ's was priced at $59.99. Instead of purchasing it in ********** I decided to purchase the chair in ************ ** BJ's. I took 2 chairs to the **************** came up as $69.00. Told cashier price was different in ********** store. She called manager over. He said there are different prices for the same item at different stores. I told him that was unfair, it's the same chair. I also said that BJ's was not franchised all stores were owned by corporation. He gave me the $59.99 price. I called BJ's to let them know what happened. In a return call after a week from BJ's I was told that because of the cost of rent for the store, sales tax differences in each store and where the store was located that prices for the same item were different. There is no signage stating cost of this item may be less in other BJ's which is not fair advertising. The consumer should not have to absorb the cost for higher rent in areas or tax that are higher- that should be the cost of doing Business with BJ's. All items that are the same should be the same price in each store. If I wasn't in ********** and saw one price I never would have known it was higher in the ********* BJ's which to me is false pricing/advertising. I also not knowingly would have paid $10 more so BJ's could offset the the price of store's rent to the customer. This is a deceptive practice, one that is not stated or posted anywhere. A consumer shouldn't have to absorb the cost of high rent or higher taxes without knowing it. I am filing a complaint against BJ's Corportate that they knowingly created higher or lower prices for items based on cost of BJ's doing business. They do not franchise their stores so there are no individual owners setting prices. Prices are set by corporate and should reflex the same price for the same item in each store. I am requesting all items in all stores in MA should be the same not higher or lower depending upon location.

  

  Business Response

  Date: 04/20/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have both a bjs mastercard and also a membership (which is the past 12 months they charged me twice for) this time, the payment was actually supposed to go to BJS's mastercard and this non BBB company has it and they tell me they do not, clearly the proof is in the pudding above.Check ****** was mailed to BJ'S for receipt by Apr 7, 2023. Your check may be cashed, and the money withdrawn, before, on, or after Apr 7, 2023.Pay FromBARBARA *8550Amount$50.00CHECK PROCESSED April Apr 7 (Estimated)press enter to open tooltip Memocomment of ***************** less to be printed on the checkmonthly bill due ConfirmationTTTWL-2P9T1

  

  Business Response

  Date: 04/19/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:04/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to place an online order with BJs for a specific item to be shipped to my home.The first problem order was placed on 3/30/23 (Order #*********). I was notified that the order had been damaged in shipping and was not going to be delivered to me. The amount ($41.69) was refunded to my account within a reasonable amount of time.I then placed another order for the same item (Order #*********) on 4/5/23($51.34). Again, I was notified (on 4/11/23) that the order had been damaged in shipping and was not going to be delivered to me.Since then, I have contacted BJs numerous times via email, chat feature and ******** Messenger to get my refund. They keep telling me it's been issued but as of this morning it has not been refunded to my account and based on the multiple email messages they have sent saying it's been issued, I question that it will be refunded which is why I unfortunately felt compelled to escalate to BBB.There is no reason a refund should take 14 days (or more).I also had inquired why I was not automatically sent a replacement order or contacted that one would be sent out especially considering that I have had TWO back to back orders be damaged and not delivered.A representative said they would personally check into that (see chat transcript) but I never heard back from that person. Finally, someone else at BJs told me they don't do that! Their lack of *basic* customer service is concerning.My membership # is ***********

  

  Business Response

  Date: 04/19/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ************************** of BJs responded in a timely manner via email by telling me that my refund was issued yesterday and that it will take 3-5 business days for me to see it in my account.
  Which is *exactly* what every other person at BJs have been telling me for two weeks.  In the meantime, I am paying interest on that amount to my credit card.
  (If in fact it will now take an additional 3-5 business days, that puts my refund at ****, **** or 4-25.  Which means I will have waited anywhere from ***** days to get a refund since my date of ordering, 4-5-23. This far exceeds the "3-5 days" everyone has been telling me)
  Also, ************* did not address how they can provide excellent customer service by insuring that I get the item I have been trying to order and have not received through no fault of my own.
  Please note that I am not in any way looking to receive anything for free.
  
  I will not accept this response until 
  a) I have been refunded and the credit shows in my account (I am writing this at 8:48pm on 4-19-23 and the credit has not shown in my credit card account at this time).
  b) I am in possession of the pasta sauce I've now placed two orders for
  

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 04/20/2023

  member was fully refunded please see attached. As for the customer service piece we can ask for the items to be shipped in bubble wrap. If member would like to call me, I will notify the club to ensure product is packaged properly.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BJs delivery took way over the two hour delivery window and only delivered 3 out of 11 items ordered. Now they claim I never created an online account and won't refund the delivery charge or allow access to my account even after multiple emails and going in the store and providing my ID. This is unacceptable and I feel discriminated against and harassed. Are all clients locked out of their accounts and getting the run around?I want a delivery refund, and a free membership credit added to my account for what appears to be unlawful activity towards me, and not being able to use the membership anymore. This delay and activity has cost me thousands. Should we loop in the attorney General for assistance? Time is of the essence regarding this matter.

  

  Business Response

  Date: 04/19/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There is no resolution on their email.

  It's just a request for me to take actions of which I completed their requests today.

  Why is there no resolution or presented solution whatsoever in the email? 

  I view this as further intent to pursue unlawful actions. 

  Time is of the essence regarding this matter. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 04/26/2023

  member placed an order # ********* on 3/26/23. Member was only charged for what he received, and member was not charged for items that was canceled. I have left member several messages and I have offered to take his calls after hours. Member states he is locked out of his account. We have offered to help member create a new account. I reached out via email on 4/19,4/21 and 4/24. Called member on 4/25 and 4/26. Member stated he would call me at 6pm on 4/25 no response. I have credited member account the delivery fee and tip ***** plus **** totaling 22.99.

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  Team, 

  1. Never indicated a day and time I would call anyone.  Therefore, do they appear to not care about committing libel and lying about others which is against the law?

  2. I see no resolution regarding the loss of time regarding my online and app access being removed and not being able to use my membership.

  3. As a matter of fact on 20 April 2023 after hearing no resolution in place I sent the following in writing which I see nor hear a response to the request anywhere as well:

  Hi ******,
  I'd be willing to settle all claims for a $500 gift card at this point. 
  Sincerely,
  *******************
  

  Time is of the essence regarding this matter. 

  
  Regards,

  ****

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried multiple times to get in touch with someone at BJ's on Saturday. I called all the different departments and no one picked up. I was finally able to get someone in ****** Services and spoke to a GM ***********************************. I was looking for a particular item in the store - The Original Egg Beaters. ******** said he'd call me back. He did not call me back on Saturday, but did on Sunday, with just a message to call him back. Nothing about if they had the Original Egg Beaters at ****** location. I called back on Sunday and got a very rude person on the phone named *******, she actually hung up on me. I called back many times Sunday without anyone picking up. I was able to get ******* on the phone on Monday and he said he'd expected me to come in on Sunday. He made no mention of that when he left me a message on Sunday. I am very disappointed with how my interactions went with BJ's. It's a very unfriendly store and needs sensitivity training.

  

  Business Response

  Date: 04/18/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***overcharged sales tax***On 4/8/2023 - I purchased TWO televisions from BJ's wholesale online. The TV's were on Sale.The total of the two TV's were ******* - ******* = $1828.73. The tax BJ's charged was $192.13 which is the tax on the original amount (*******). They advertise the item on sale, but then charge tax on the FULL RETAIL price. I have never seen a practice like this before and realize now why there are lawsuits against them.I am seeking a refund of $70.98 which is the difference of what i was charged vs what i should have paid in SALES TAX. $192.13 - $121.15

  

  Business Response

  Date: 04/18/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 04/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2023 $55 was taken out of my banking account for a membership renewal. I never gave them permission to do so I never even gave them my debit card number I was told on the phone that when I made a purchase it was filed in their system. Ive called several times for a refund to no avail. I keep getting the runaround and I would like my money back Im a single parent with limited income.

  

  Business Response

  Date: 04/19/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They automatically renewed my membership. I contacted BJs they told me they would cancel and credit my account. Three phone calls later and a letter. Nothing has been done except for charging me late fees and interest.No one seems to care enough to help. This is now effecting my credit rating.

  

  Business Response

  Date: 04/18/2023

  Reached out to member via email and are awaiting a response to resolve.