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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,245 total complaints in the last 3 years.
    • 382 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** TUESDAY OFFERED A PROMOTION WITH BJS 20) A WHOLE YEAR WHO WOULDNT JUMP ON THAT I DID AND BOW IM BEIN HASSLE ABOUT THE PROMOTION I HAD TO SEND A SCREENSHOT N WHICH IM STILL ON THE ***** OVER A HR STILL CANT USE IT THEYRE TELLIN I CAN PAY 25 WHY WOULD I HAVE TO PAY NOW THE GUY JUS TOLD ME TO GO TO THE BJS STORE AND ASK TO SPEAK TO THE ******** WORKER ABOUT THE PROMOTION IVE ******************* ANYTHING LIKE THIS BEFORE IN MY LIFE IM SICK OF THESE PEOPLE WHO DONT QUALIFY FOR THE POSITION THEY HAVE IT SICKENS MY STOMACH HOW THEY GET JOBS AND LACK BASIC COMMONSENSE

      Business Response

      Date: 03/09/2023

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 03/13/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] *** SPOKE TO ***************** HE SAID YHE PROBLEM SHOULD BE TAKIN UP WITH ******** BECAUSE ITS NOT BJS PROBLEM THE. HE SAID ITS FOR EXISTING MEMBERS IT DOESNT SAY ANYTHING LIKE THAT IN THE PROMOTION I THINK HES CLUELESS AND HE TALKS WITH NO INTELLIGENCE AT ALL HE KEEPS ASKIN ME ABOUT MY ************ LIKE ITS A CRIME TO BE ON SOMEONES MEMEBERSHIP TELLIN ME SHE TOOK ME OFF HET MEMBERSHIP THEN ANOTHER REP SAID THE MEMBERSHIP WAS GOOD TIL MAY IDK WHATS GOIN ON FOLKS QUALIFIED FOR JOBS THEY DO THE **** MINIMUM IN 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 03/14/2023

      spoke to member on 3/13/23 informed member this is only available for new members only not existing members. This member is listed as a supplemental member and would not qualify for the promotion please see attached.

      Member would have to open new membership to qualify for the promotion and follow the steps listed in the attachments.

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2022. I purchased a gazebo from BJs wholesale club in ******** ************ three months later, the roof panels, peeled.. I called BJs main office and emailed them each 8 to 10 times. They finally sent me some parts that were wrong. I called them and email them again told them the parts that I needed and they have never got back to me. They send me an email email with no response.

      Business Response

      Date: 03/09/2023

      Reached out to member via email and are awaiting a response to resolve.



    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a store pickup order. I received expired food that an employee hand picked off the shelves and sold to me. Because I used ebt I cannot get a refund without going into the store. I can not go into stores hence why I did a store pickup order (curbside).

      Business Response

      Date: 03/09/2023

      Reached out to member via email and are awaiting a response to resolve. 

      Customer Answer

      Date: 03/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:



      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called BJ's customer service 3 times to get my annual membership cancelled and get a full refund (as per BJ's policy). They have not issued a refund. The following are the dates I called and the case numbers assigned:- Jan 23. Original request for membership refund made. Case number *******. No refund issued.- Second phone call on Feb 12. Case number *******. No refund issued.- Third phone call on Feb 27. Case number *******. ***** wrote a note to the credit department and said that he will notify me of their response within 3-5 business days. No action and no response.My BJ's membership number is ***********

      Business Response

      Date: 03/07/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 03/11/2023

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:03/07/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #********* I ordered a ** on Feb 18th worth $1,367.39 which was meant as a birthday gift to one of our friends. The ** never made it to them (even after the birthday). On contacting BJs, i have been told that the ** was damaged in transit. After that, my nightmare began. I get confusing answers like the order is cancelled and you will get a refund within 3 business days (which is already over). Next on contacting again it was 24/48 hours (which is also over). The latest i hear now is that a new ** is being reshipped but they are not able to provide me an order number/ tracking number because of a weekend and please wait 2 business days. Every help desk member just says that he will personally contact me via email but nothing happens. I have contacted them via phone, chat and email on 6 different occasions (on different days) but every help desk member just says that the problem will be resolved in 24/48 hours. Finally i am reporting it to you.

      Business Response

      Date: 03/08/2023

      Reached out to member via email and are awaiting a response to resolve.


      Customer Answer

      Date: 03/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:03/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive had several problems with Bjs, which I cannot resolve on my own. I have called the BJs customer service as well as the chase bank numerous times in the past month. My MasterCard has the incorrect BJ membership number on it but no one can help me fix it. When I called Bjs, they say to call *********** and when I call *********** they say to call Bjs. This is happened four times and everyone just gives me the runaround. This means I havent been able to buy gas at the discount rate, which is the only reason I got this BJ credit card. Also weve bought numerous food items at BJs, and they are so close to the expiration date and not on sale, and we do not enjoy eating expired food and paying full price for them! Also, when my wife purchased tires last year she was supposed to get free installation but Bjs still charged $80 for the installation and wed like a refund with that. We tried talking to the previous store manager but then a new person was put in that place and again its just a run around constantly.

      Business Response

      Date: 03/06/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:03/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been using BJ's online shopping and curbside pickup for the past 2 years. Recently, BJ's changed our credit cards from one bank to a new bank and at the same time, our ability to login to their website to shop has stopped working. Neither my account, or my wife's account works. We have changed our passwords and that still does not let us log in. I contacted customer support and they escalated our issue (Request *******). I received an email from ***** on March 2nd asking for more information. I responded to that email on the same day. Today, March 6th, ***** sends an email indicating that he is closing the ticket because we didn't respond. However, we did respond and now we still can't log in. I forwarded my previosly sent email to ***** and asked him to not close the ticket because the problem hasn't been resolved.

      Business Response

      Date: 03/06/2023

      Reached out to member via email and are awaiting a response to resolve.

    • Initial Complaint

      Date:03/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bj'S CLUB charged me membership fee, which i am no longer used any more. This issue came up again this year. You guys charged me 41 accounts membership fee, which I have already filed BBB claim for several years, and you guys refunded me in full, and promised me it's all disconnected from those accounts, and will not charge me again. However, it happens again. So refund me in full, and make sure it will not happen next year. Here is my paypal email address: ************************** All were charged on Feb 27th and Feb 28th.

      Business Response

      Date: 03/06/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 03/07/2023

      BHere is my paypal email address: **************************. 41 accounts membership fee have been charged, EVERY YEAR, which I have contacted BJ customer service for several years to stop my membership. So refund me and stop all of them. THANK YOU!


      Regards,

      Shaotang

       

       

      Business Response

      Date: 03/07/2023

      member was refunded on 3/7/23 to paypal and membership was canceled on 3/7/23. 

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I were both charged for ** memberships-his on his bank account and mine to the ** credit card, a total of $110. We contacted BJ's and they refunded his money $55. They canceled the membership but did not refund me the $55 I paid. I notified customer service on 2/16-I let them know what happened and stated I would like my membership reinstated, and I sent a screenshot of my credit card showing the charge. At this time, I still do not have a membership. I have received communication telling me they are looking into it but it feels like I'm getting the run around. I paid for the membership in January and have been unable to use it. I would like my membership reinstated since I paid $55 for it. I would also like it prorated (for the time I have not been able to use it) or extended (from the date they resolve this for 1 year) b/c I paid for the membership in January but have been unable to use it.

      Business Response

      Date: 03/02/2023

      Reached out to member via email and are awaiting a response to resolve.

      Customer Answer

      Date: 03/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:03/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i AM LOOKING AT MY **** STATEMENT AND bj"s CHARGED MY CARD A FEE OF SORTS WHICH I HAVE NO IDEA WHY SINCE I HAVE NO YEARLY CARD WITH THEM, THEY ARE NOT RESPONDING TO MY CALLS AND THE **** IS ALSO RELATIVELY USELESS WITH THIS COMPLAINT CHECKCARD BJS MEMBERSHIP *********** ** ON 03/01 Debit-$55.00

      Business Response

      Date: 03/02/2023

      Reached out to member via email and are awaiting a response to resolve.

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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