Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  Bj's Wholesale Club

  70 Cluff Rd Salem, NH 03079-3324

• 

  BJs Wholesale Club

  110 Centerville Road Lancaster, PA 17603-4007

• 

  BJ's Wholesale Club, Inc.

  500 N State Road 7 Royal Palm Beach, FL 33411-3523

• 

  BJ's Wholesale Club, Inc.

  4408 Milestrip Rd Buffalo, NY 14219-2553

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They been charging me membership 2022 and 2023 even though I dont have automatic yearly renewal and asked the first day I signed in to make sure no automatic renewal. Now they are saying its a mistake and will refund me the 2023 but cant for 2022 even they admitted its there fault but they cant do it in there system and advice me to dispute it with my bank and my bank it say its out of day of there dispute policy. Im 100/% they do it for a lot people and if they find out they get money back if not they get scammed

  

  Business Response

  Date: 03/02/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see listed emails from BJs member Care on an issue from November 22 up to February 23 and still not resolved.Im seeking assistance from The BBB, how May I cancel my membership and as you will see emails with promises and false information.Please let me what is the proper steps from here. I spend hours and hours and as you can see on the emails, no solution.

  

  Business Response

  Date: 02/28/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 03/04/2023

  ***************** from the Bj's sent an email asking contact him over the phone. He mentioned on the call that he never look at the content of the emails. However, he promised to ready the files and get back to me  on the day with a solution. Today, 2 day later, I have not receive any respond from *****************. The delay in resolving this matter has been leaving me distraught, this has being going on for 4 months and everyone from bj"s seems to do the same thing, never get back to me until I contact them.

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lia

   

   

  

  Business Response

  Date: 03/06/2023

  spoke to member on 3/6/23. Informed member Bj's sent over the request for the membership refund, but member had an outstanding balance with comenity bank, and they will not close the account till balance is paid in full. I did inform the member she used 40 in awards and then member didn't pay her credit card ****. I told member once she used the awards Bj's automatically renews membership as part of using the $40 in free awards that member received.

  I also sent the member the purchase history and the date the awards were used. 

  Customer Answer

  Date: 03/08/2023

  I was miss informed from BJ's from the 1st conversation in January up to this moment and I have emails to prove, it was never mentioned about an outstanding balance and now 3 months later, BJ's is saying for the 1st time about a balance, I need a email from BJ's admitting that it was a mistake not to inform me that I had a balance, If BJ's could get all this information today, they should tell me when I spoke with them for the first time and I would pay the balance immediate.

  When I spoke  ************* months  ago and they claimed that they never received request for a refund from BJ's and I spoke again with ************ on the 3/6/23 and they  are saying that they never receive any request from BJ's.

  I  asked *** from BJ's to send a proof and he sent me an email with transaction date 11/1/23 ?  a half crossed sketch with no dates and incorrect amount.

   

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lia

   

   

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is ********* and is for $2495. Placed the order on the 8th of this month, and it was supposed to arrive on the 10th. Somehow, the package was refused by someone else and returned to the sender. Based off the tracking number 1ZA292430307880409, it was delivered back to sender (BJs) on Tuesday February 14th at 11:54 am. I've contacted customer service at least 10 times, and all I've been told to wait. I contacted them when the *** page showed it was refused and on it's way back, and I contacted them numerous times afterwards. They keep giving me the runaround, and the customer service has been terrible. Most of the times I called, I received the same exact person. I don't know if their customer service team is understaffed, but I don't appreciate how nothing has been done to fix this. I was told by that very same person each time that they would email me updates, but that was a lie. At this point, I'm tired of the runaround and I request that they handle this immediately. Please resolve this.

  

  Business Response

  Date: 02/28/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My BJs delivery order was stolen and now BJs wont just redeliver my order or just refund. They only offered refund for 3-5 days and now I have no money to buy food to replace the order for the entire weekend then 3-5 days

  

  Business Response

  Date: 02/25/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 02/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] 

   

  They did not send any email to remedy the issue. Its a lie, not surprised that they would do that.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 02/28/2023

  member was fully refunded on 2/24/23. 

• Initial Complaint

  Date:02/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the gas station (2/23/22: 15:10) when I pulled up to the pump gas tank was on opposite side. The gas pump would not go over vehicle to reach opposite side (pump 11), I had to turn the vehicle around in order to pump gas. I turned the vehicle around and the cashier turned the pump off. He stated that I drove in the wrong way which I did not and explained to him that the pump is not reaching opposite side of vehicle possibly due to faulty equipment. I waited in line 20 minutes prior to reaching the pump. He would not turn the pump on and I had to drive around and wait again. This is unacceptable. I also called the store twice. The first time I spoke to a manager ******* that hung up on me, I literally heard the phone hang up. I called back and spoke to customer service and was on hold for another manager once again I hear the phone pick up and someone hung up. I called the customer care number to attempt to file a complaint. I had to explain situation twice due to language barriers. I specifically stated I wanted to file a complaint on the cashier in the gas station. After explaining twice she stated she would get the information I need to file a complaint. Out of frustration I ended the call and stated I would file a complaint on BBB. I thought I was speaking to appropriate person to file a complaint with the company. The customer service is unacceptable.

  

  Business Response

  Date: 02/24/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received an email from BJ's. They should respond here through BBB to ensure the complaint is resolved. Thank you. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 02/28/2023

  I have emailed the member twice 1/24/23 and 1/27/23. No response from member

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I called ***************** as requested in last message. I have not been able to connect with him. I left a message with my phone number. Waiting for him to return call.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 3rd time that a BJ's cashier has told me my membership was expiring and if I want to renew it. Each time my membership was not set to expire for atleast 6 months. Most recently on my 2/22/23 visit the cashier said my membership was set to expire and if I wanted to renew. Why am I being asked this if I still have 7 months left before it expires.

  

  Business Response

  Date: 02/24/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 02/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB officer/staff,Thank you for you time look into this issue.On 9/17/22,I called BJs wholesale home office for the membership renewal fee of $57.98 that I never authorized to pay (as a matter of fact, I denied to renew the membership 1 month before it was charged automatically). BJs representative said the refund will be posted on my credit card within 1-2 billing cycle. I called BJs again on 11/10/22 and once more on 1/23/23. As of now, refund still hasnt been credited back to me yet after 5 months, I asked multiple times for the follow up, no one called me or emailed me from BJs about the status update.The reference number for 9/17/22 call is *******, for 11/10/22 call is *******, for 1/23/23 call is *******.If BJs cant get refund done thru the credit card, they can just issue me a store credit or something. Ive spend at least 2 hrs over past 5 months tried to get this issue resolved, but couldnt. I appreciate your time looking into this complaint for me. Danqian

  

  Business Response

  Date: 02/20/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:02/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2023, three gravity chairs was to scheduled to arrive to my home. As of this date Sunday February 19th, the chairs are listed on my account as delivered when in fact the chairs were delivered to the wrong location.. I immediately contacted ***** because I had scheduled guest to arrive for an event to my home on Sunday, February 12th..however, I was informed that the package could not be picked up and redelivered until the packages was received back in the warehouse. I would like my money refunded and I would like to speak to some regarding this matter.

  

  Business Response

  Date: 02/20/2023

  Reached out to member via email and are awaiting a response to resolve. 

• Initial Complaint

  Date:02/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bj's has the ability to auto charge a credit card for annual fees even if credit card numbers have changed. BJ's charged my credit card on 11/1/22 for $55 annual charge. I went into a BJ's strore to dispute the transaction as I have not been a member of BJ's for many years. They were not able to locate an account for me nor were they able to locate the charge. I emailed a dispute to BJ's starting in December 2022 and as of today, the issue is still not resolved. I have also filed a dispute with my credit card company pending resolution with BJ's. Credit card companies are only able to reject auto charges for 18 months, so there is a chance that BJ's will still be able to charge my card for annual membership past *************************************************************************** so I can not actually use the store.

  

  Business Response

  Date: 02/18/2023

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bjs had sent me a flyer in my mail. The flyer showed that I could get free SAME day delivery if I purchased and order of $100 or more between February 6 -12th within 5 hours. On February 7 I placed an order of over $400. There were 4 items that were out of stock and would be shipped separately. I was expected to receive my order within their specified time frame. Well at 8:09 pm I received a text indicating that my order would arrive at 9:30 pm..at 9:31 pm I sent a reply text asking where they were. I got no response. No one ever showed up that night. In that text message showed an estimated deliver on Febraury 8th from 10 am to 12 pm. Well by this time I am ****** off. I put a call into corporate and spoke to a ******. I explained to him what had happened and he indicated to me that he would take care of me by refunding me the order amount minus the items that were out of stock and would be shipped separately...which the refund I was told should be $344.87. Before he told me he would give me a refund i asked him what he could do for all my aggravation. He offered to give me a $10 credit on my bjs memmbeship as well. I told him the $10 wasnt necessary seeing that i would get a FULL refund for the items that DID NOT show up as promised as one of their promotions indicated. I specifically asked him what should I do with the items when they arrive. He informed me that I could keep them or give them away, but assured me that I WOULD receive a refund of $344.87 between February ***** 2023. I had been following up with this and was assured by speaking to ***** once again that my refund would show up on my credit card between Feb *****. Today is now the 16th. I followed up again with corporate and now I am being told that they will NOT refund me the $344.87 as promised and is telling me to dispute this with instacart, as they were the ones delivering for bjs. Or dispute it through my credit card. This ISNT acceptable to me

  

  Business Response

  Date: 02/16/2023

  Reached out to member via email and are awaiting a response to resolve.

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************