Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission off of this company, they told me it was coming from a 2018 dodge grand caravan that was repossessed and being parted out and only had 40k miles on it. I reached out to the salvage yard they purchased it from and they told me it came out of a 2018 dodge grand caravan with ALOT more the 40k miles on it and it was a salvaged vehicle that also had water damage. Now they refuse to take product back and return my money

  Business Response

  Date: 07/02/2024

  Dear ****,
  Thank you for your patience. Our team is investigating your order and will be in touch with you soon with an update.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an engine from ready to Start on 05/03/2024 in which i was told by their salesperson (***) that my engine would be delivered to my home within 7 to 10 business days. Engine cost (*******) Well after 14 days and not receiving the engine I called and spoke with the same *******) who told me that because of where I lived that I would need to pick it up at transportation location in ***33 miles away. *** i said no problem i have trailer I can go get it. He stated that he would send me the location of pick up for the engine he did the next day and he stated that i would receive a email of the tracking so i can track he engine. After several days i didn't get any notification or tracking info i called back 05/29/2024 and spoke to the same ******* who stated that he had been trying to call me but i didn't answer. I told him that i haven't received any calls from him or messages. *** then told me that i needed to pay ****** for the engine to be delivered to my house i refused to pay ****** because this engine should have been delivered to my home from the beginning that was the initial agreement i did agree to pay ****** more and he sent me a disclosure to sign to debit the ****** for home delivery. it's now 06/06/2024 and Rl carriers just called me and said that the engine has not even reached their terminal to be delivered to me so i have paid ******* for a engine i should have got weeks ago. i still have not received my engine yet. Ready to start needs to comp sate me for my time and all of this missed communication They need to make it Right.

  Business Response

  Date: 06/11/2024

  Thank you for bringing this to our attention. Our team is currently investigating your order and will get back to you with an appropriate resolution as soon as possible. We appreciate your patience and understanding.

  Customer Answer

  Date: 06/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The engine was supposed to arrive on 6/10/2024, but did not arrive until 6/11/2024. Upon receiving the purchased engine and taking it to my mechanic, ******* Auto Repair, today, 6/13/2024, it was discovered by the mechanic that the wrong engine was sent to me. I am requesting a full refund and for the company to come and pick this one back up.

   

   

  Business Response

  Date: 07/02/2024

  Dear *******,
  Thank you for your patience. Our team is investigating your order and will be in touch with you soon with an update.

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am requesting a full refund of my money from ready to start auto They have not full fill any of their promises on there product. Right now we are still waiting on a refund. The engine was returned a week ago . Thanks 

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2003 transmission for a 2003 ***** pilot with four-wheel-drive automatic they sent me a 2006 ***** pilot transmission and told me they guaranteed to work I found out that it was not the correct transmission and the only transmission would be possible is another 2003 transmission, I called back to the company informed them it was the wrong transmission. They told me to send them pictures of the Transmission I had pictures of the old Transmission and in the vehicle vin and my phone number I did as they asked and was told they had three days to make a decision on what to do , four days later, they told me that I could sell the transmission. I had to pay off the credit which I used to buy this transmission. I told the man that I shouldn't have to do that that they should keep their guarantee and get me the correct transmission he argued with me . I also have emails and which states that I chose to sell it I did not , I told him I should not have to take the time to find a buyer for 2006 transmission for a ***** pilot because that's specifically would need to be done to sell it so that was just wasting my time I'm not the one who guaranteed the correct part that was on the company I feel they should keep the guarantee I called the credit company and file a complaint with them to let them know I wouldn't be making any future payments since I didn't get the right product. They contacted the merchant who decided that they would send the correct transmission but I had to pay $580 cash upfront and I advised them I didn't have that and I didn't feel like she need to pay that because of the mistake the other option was the Transmission pay off the credit and cancel the order now they want to insist Ireturn the transmission. And so i have lost income jobs clients snd had to pay to remt a car and pay alot more to get from ******** to Tx to my mom in *** when i should have been able to drive myself. Now im stuck at the iCU with no way to handle other issues

  Business Response

  Date: 05/14/2024

  Hi, ***************. We sincerely apologize for the inconvenience you experienced due to the wrong unit being shipped. We understand how frustrating this must have been for you. Please be assured that we are processing a full refund for your order.
  Thank you for your patience and understanding.
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty transmission- I purchased a transmission from ready to start there were issues from the start i was sent a motor I had to wait 10 days I was told for the transmission I had to wait an additional 4 days for that to be corrected installed the transmission the next day the transmission is not working properly when I put the car in gear the car kills. My mechanic been doing this over ***************************************************************************************************************************************************** speak and was not very friendly. My wife is a judge in SJTB parish they told me I have to wait until Monday before they can answer me properly today is Friday 3/5/2024 I will wait until Monday to see what they have to say ******* is a lot of money to play with I will take all necessary steps to get this money back no way in h*** thats going to go unattended so Monday is business time and if they think this is a joke when they get subpoenaed they will see its no joke ??????

  Business Response

  Date: 04/10/2024

  Hi, Cicil. We apologize for the inconvenience caused by the initial incorrect shipment. Your mechanic contacted us to report that the delivered transmission contained metal shavings in the oil pan. We requested a few pictures to further assess the issue. Our warranty team is currently investigating your order and awaits the necessary evidence from your mechanic. Once we receive the required documentation, we will be able to proceed with providing an appropriate resolution. Thank you for your patience and cooperation in this matter.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11 I ordered a transmission from RTS for a 1995 ***** Accord.I paid ******. After installing the transmission we found that the transmission is leaking. On April 1st I called RTS to inform them of the leak and asked for a refund. The man I spoke to asked me to send pics of the leak and the invoice. I did. I called them back after sending said documents. He asked if we put a new seal and other questions to which I replied yes. He then proceeded to basically call me a liar and said that he wants to see receipts for the purchase of the seals and speak with the mechanic shop who installed the transmission. I told him the mechanic wasn't here and I don't have the receipt for the purchase. He began over talking and yelling at me. I hung up. He called back only to yell at me and tell me he's not giving me a refund. I'm lost because I was told when I purchased the transmission that it has a 3 month warranty and if I had any problems I could send it back and get a refund. Now this guy won't even tell me where to send it! This company is a SCAM! Please don't ever buy from them. This is a nightmare! I can't afford to purchase another transmission. I don't have money like that to just throw away. I will look into legal action. This company should be shut down!

  Business Response

  Date: 04/10/2024

  HI, ******. We're sorry for the inconvenience you've encountered. After investigating your order, we noted that when you contacted our customer service regarding the issue, our representative requested service documents and pictures of the faulty transmission. You provided a few pictures showing the leakage but not the entire transmission. To assist you effectively, we kindly ask for your cooperation in providing the necessary service documents or pictures as instructed by our customer service team. These pictures are crucial for processing the warranty claim and determining the appropriate resolution, whether it be a replacement or refund. Your assistance in this matter will greatly facilitate the resolution process.
  
  
  
  
  

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the engine on March 12, 2024, and still have not received the engine. I was guaranteed the first week I would get it. I have called, and they tell me they are still testing the engine. I should have had it a week after the purchase. It is now March 26,2024, and still no engine in my possession.

  Business Response

  Date: 04/08/2024

  We apologize for the delay in delivering your order. We are pleased to inform you that your order has been successfully delivered on 04/02/2024.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send a bad transmission and said the engine is the issue. Dont ever buy any parts from them. They are: scams and criminal organizations. Im tell all of you guys, dont buy any parts from this organization criminal! If you buy, you loose!

  Business Response

  Date: 04/08/2024

  Hi. We apologize for the inconvenience you've encountered. After investigating your order, we noted that the service document provided by you or your mechanic details issues with your engine, despite your purchase being a transmission from us. We kindly request proper documentation or proof from the dealership specifically outlining the issues with the transmission we supplied. Once you provide us with this report, we will initiate the warranty claim procedure promptly. Thank you for your cooperation.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a transmission, transmission was none operational.Provided the documents from 2 different auto shops stating the transmission was no good yet still cannot get the company to cooperate and get my refund.

  Business Response

  Date: 03/30/2024

  Hi. Initially, you opted to have the *** transmission reprogrammed at a non-specialized center. However, after our customer service team recommended taking it to a *** specialist, you declined and expressed a preference for a rebuilt transmission. Based on your decision to pursue a rebuilt transmission instead, we consider this case closed. Should you require assistance with the refund process, please contact our customer service team and provide the requested service documents from a *** specialist. They will assist you accordingly.
  
  
  
  
  

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS THE ***** PLACE TO ORDER JUST DONT WASTE UR MONEY THEY ARE STEALING PEOPLE MONEY WOULD NOT REFUND U AND TELL U THEY WILL KEEP 25% OF UR MONEY THEY DONT SPEACK ENGLISH AT ALL MY PART BE SITTING AT THERE WAREHOUSE DONT GIVE THEM U MONEY U WILL NOT GET UR PART ITS A RUN AROUND THE PART NEVER LEFT THE WEARHOUSE WHY SHOULD I PAY A RESTOCK FEE

  Business Response

  Date: 03/26/2024

  Hello, Ms. **** We regret to inform you that we are unable to find any order associated with the provided name, phone number, or email address. To assist you further, could you please provide us with the order number or any additional details related to the order? This will allow us to locate your order accurately and provide you with the assistance you need. Thank you for your cooperation.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed into a contract for the purchase of a running replacement engine for my 2011 **** Escape Xlt 2.5 liter. The first engine they sent me was locked up and wouldnt turn. I contacted them about the matter and had to send them pictures of the engine and a video showing them that they sent me an engine that didnt run. After receiving the pictures and video, they agreed to send me another replacement engine and pick up the previous one that was locked. This matter took about months before I received the second engine. When that engine arrived, the driver refused to pick up the other engine that was locked up. Now the second engine they sent me was to afford focus in this the valve cover is cracked and the timing valve cover is broke. I also have a video of that in pictures. For accompany like this I wasted time and money with my mechanics when this company should have checked the first engine before it was shipped out to make sure that it ran and furthermore the engine shouldve been checked to make sure there was no defects. No cracks nothing wrong with it because I entered into a contract to do business like this and Ive contacted them to no avail, and when I did get a hold to a gentleman, he was very nasty and this is not the proper way to do business. This is my first time doing business with them and my last . Furthermore, ****************** continues to try to take money from my bank account concerning this matter when I have express this matter to them also. This is a bad company to do business with, and I would not refer them to anybody.

  Business Response

  Date: 03/20/2024

  Hi, Davon. We sincerely apologize for the inconvenience and frustration you have experienced with our company. We understand the importance of providing quality products and ensuring customer satisfaction and hence, investigated your issue and wish to address these matters promptly. Rest assured, we will do our utmost to resolve this situation to your satisfaction. We appreciate your patience and understanding as we work to make things right. We sent you pictures of the replacement engine prior to dispatching it, which were approved by you, and there were no visible damages or breakages observed. The replacement engine was delivered on January 19, 2024, and we confirmed receipt with you via email and phone communication. You acknowledged receiving the engine without any issues or concerns. We never heard from you after the acknowledgment of receiving the replacement engine. However, on March 15, 2024, the financing company informed us of your dissatisfaction with the replacement. Despite our attempts to reach out to resolve the issue, you have declined communication with us. We urge you to engage in dialogue so that we can work together to find a solution. It's important to note that if you seek a refund, we kindly request the return of both the original engine and the replacement engine in their original shipped condition. This will enable us to process the refund accordingly. We are committed to resolving this matter promptly and appreciate your cooperation in facilitating the return process.