Reviews

This profile includes reviews for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
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  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

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  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

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  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

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  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

Review Details

• Review fromPhyllis M

  Date: 12/14/2023

  5 stars
  I am writing my review of Shark Vacuum since 2013 or 2014. My admiration for the customer support is based off of years of excellent troubleshooting over the phone. I have learned if you are "nice" to customer service they too are very supportive. It is the right attitude to have with any business whether a customer or a customer service representative. ********************** has a 5 year warranty. I was given either the part under warranty paying only for shipping. I was glad for the support working with the agent on the troubleshooting over the phone. People like myself have to be patient with the process and I am not always patient with myself let alone other people. Shark vacuum customer service has "listen" to me without losing their patience or if I was frustrated I was treated with professional curtesy a lost art in some businesses. I know the way they follow a routine to troubleshoot to determine a repair has worked with me, I trust this company to stand by their product. TALKING to a person on the phone is reassuring to me because I have been SUPPORTED and blessed by the patience of the representative working through the process with myself. I am appreciative of any company that values their customers satisfaction enough to train their support staff to listen to the customer. I always want to review after each interaction with Shark for each customer service agent deserves to rated for the experience they provided me. I just appreciate the support I have had with them. That is my experience and belief that they do care about their product to make better customer experiences. I am a senior citizen who stays with a brand or service because of the customer service experiences they offer. I have a handful of these companies that make such a huge positive experience in a world of impersonal troubleshooting by chat and email that can take days or weeks to get resolved. Please be kind with your customer service representatives . They are listening to you.

• Review fromJohn L

  Date: 12/12/2023

  1 star
  Their support is terrible. Their website has numerous broken links. You cannot get warranty support - ****** gave me a number for warranty support (562-XXX-3531) and no one ever answers. I called back, spoke with ***** and he gave me a number (999-XXX-04721) that turned out to be just another line into Shark customer support. It rang and rang and rolled over several times until I got the switchboard. The person wanted me to call back and try to navigate the *** to get to the very people I had already talked to in Shark support. This is nothing but dodging customers. They have absolutely NO COMMITMENT to solving my problem.

• Review fromJin C

  Date: 12/11/2023

  1 star
  Terrible warranty policy. Purchases the Shark WandVac hand held vacuum. Battery died after 10 months. They wanted to charge me $104 ($60 shipping and $44 handling) to get it replaced. The product costs $100 and weighs about 2 pounds. How does a company charge shipping and HANDLING to replace a defective product? The handling fee goes to the company.

• Review fromJennifer R

  Date: 12/09/2023

  5 stars
  I bought the Ninja ***************** Barista System on 11/28/23. I used it for the first time today 12/9/23. This coffee machine does NOT work. I followed all the directions and it keeps peeping stating add water. I contacted Ninja for assistance. ******* was extremely condescending and not helpful. They agreed the machine was broke I told them I no longer had the box to return. They stated the only way to get a replacement was to cut the call on a video visit (which is inappropriate) or send them a picture of it cut then I will have to wait 10 business day to receive a new one. This is unacceptable this product was ****** they should ship a new one so I can return the broken one and review the product and find the issue of the coffee machine to fix/enhance their products for future customers. This product is NOT cheap and shouldnt be discarded it should be reviewed. And to wait 10 business days is unacceptable!

• Review fromTerry W

  Date: 12/08/2023

  5 stars
  I just recently purchased a Shark carpet expert and I am very pleased with the results. My carpets cleaned up great just like the ** demonstration. My neighbor lady was impressed too. The shark solution leaves a very pleasant clean scent. Can't wait to show my son how well it works. I also like how every thing needed is onboard and changes are made pretty much with the flip of a switch thank you, *********************** ******** ****

• Review fromCarolyn R

  Date: 12/06/2023

  1 star
  Purchased a hairdryer in 2022. The cool shot feature stopped working and it started to smell like it was burning. Called customer service and they were willing to send me a new one but only after I cut the cord on the old one while on the phone with them. I tired to explain that wasnt a solution because it would mean I would be two weeks without a hairdryer. Offered to pay for one up front if they would refund my money when I returned the old one but no deal. Thats poor customer service in my book.

• Review fromWade L

  Date: 12/04/2023

  1 star
  Terrible customer service! Terrible experience! They leave a bad taste in your mouth. Your ninja goes bad you might as well buy something else than deal with the terrible customer service.

• Review fromKimberly W

  Date: 11/29/2023

  1 star
  I went on their website today to purchase a vaccine cleaner (Stratos with pet upgrade). In hot pink lettering it said the product was 40% off. When I got to the checkout, the product was full price ($499.80) instead of the 40% off price ($299.80). I spoke to two people from customer service: ** and ******** (?). After explaining, they said the discount was no longer valid even though it was still listed on the website.

• Review fromReRe H

  Date: 11/28/2023

  1 star
  I purchased a ninja creamy system in August 2022. I use this system seven times at the most. *** noticed the last time I tried to use the creamy, the blade kept falling off. I called customer service and troubleshoot. The problem and I was advised that the unit needed to be replaced. I was a little over three months past the one year warranty, and ninja offered to give me a discount towards a new purchase. The sad thing is, even with the discount, it was much more than I paid at **** Club, where I purchased the product. About six or seven ninja small appliances in my kitchen, but I do not plan to purchase anymore. I think the least they could have done was offered a 60 or 70% discount or even offered to replace my unit. I think its terrible to buy a machine that cost $175 and only use it seven times. ****** learned. Before my creamy went bad, I actually looked into getting a ninja creamy deluxe but after this experience, no more ninja products for me

• Review fromBarbara P

  Date: 11/17/2023

  1 star
  I purchased a sharkninja product, I then returned it through their return system a few days after I received it because the quality was subpar. They refused to refund my money even after they received the product back. I disputed it with my credit card company and they contacted sharkninja who lied and said I didn't return the product, and that I refused to provide the proof they requested that the item was returned. They never requested the proof, if they had I would have provided it. I have now had to file an additional dispute with my credit card company because sharkninja lied. They have effectively stolen my money and lied about me.They are NOT an ***************** even though they have an office in MA, they are a Chinese based company now. Their products are shoddy and the company is full of thieves and frauds.If I could leave a review lower than 1 star I would.