Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Citizens Disability LLC group calls anywhere from 3 to 6 times a day. I block one number and the next call is from another number. I'm not even sure where they got my number. The calls have come before I wake up in the morning into the evening hours. This is not how a legitimate business behaves. It has to stop!!!

  

  Business Response

  Date: 05/12/2023

  Dear Ms. **************** We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take ***** to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop the calls! Period!

  

  Business Response

  Date: 05/04/2023

  Dear **************-

     We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:04/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving at least seven daily calls from this organization. Several attempts have been made to tell them to take me off their call list. They continue to call repeatedly from different numbers as every time I block the number they are calling from .

  

  Business Response

  Date: 05/02/2023

  Dear **************-

       We are sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

     

• Initial Complaint

  Date:04/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me asking for ***********************. I have been getting scam calls for 3 years about renting houses, owing money, health care etc. and all of these texts and calls have been addressed to the fictional ***********************. I have begged them to stop calling me for three years and they won't. I am being forced to change my phone number I have had for the past 10+ years because they won't stop harassing me. This place has to be a scam since they are calling for ****. All I want is for them to stop contacting me and harassing me. I hope this doesn't happen to anyone else.

  

  Business Response

  Date: 05/02/2023

  Dear **************-

  We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving 3+ calls per day since April 17, 2023. I do not have a disability, nor have I inquired or applied for disability benefits from this company or any other company. I block the phone number and receive calls from other numbers from this company.

  

  Business Response

  Date: 04/27/2023

  Dear Ms. Austeel-

     We are sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call several times a day I've blocked the number and reported it but they call from other numbers all day.

  

  Business Response

  Date: 04/21/2023

  Dear **************-

    We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.

   

   

  Sincerely-

  *****

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im receiving at least 3-4 calls every day from them on my personal cell phone. I block a number and they call with a different number. I dont know why Im receiving these calls since I am already on disability and have been since 2018. Which I used **** disability who has not bothered me since I was approved and they never called me I was the one to contact them. I want all calls from them to stop and my number erased from there call list.

  

  Business Response

  Date: 04/21/2023

  Dear Ms. Athanasoulias-

      We are sorry for this inconvenience . We are adding you to our DNC list. Please note this takes 24-48hrs to take effect.

   

   

  Sincerely-

  Laura 

    

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called every day for the last 2 months 3-4 times a day even to the point of using *************** finding my landline which I don't ever give out. I have asked,blocked and talked to agent on phone about not calling today she stared that they have a top A rating with your company because I informed her I would be checking how do we get them to stop or I will have to seek legal action which means I will lose money I don't have to fight them they are absolutely the worse pray they don't cheat other people that don't understand about scam. Thank you for your help

  

  Business Response

  Date: 04/18/2023

  Dear Ms. ******-

     We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

    

• Initial Complaint

  Date:04/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was prepaid. I called, they hung up obnoxious, then website got there no response Upon arrival. Waited for quiet time of day all 3 clerks walked away from me after my polite, greeting. Lived here for 60 years.They slammed it on the counter, tipped over one of them I was nowhere near them charge me for three items asked for a bag asked for help six employees walked away from me. I was polite I said, please, could you help me I have a service dog I am severely disabled. This has nothing to do with it dont blame me for being disabled. Dont let ********* treat you like garbage embarrassed to tell you How would you like it. Extremely abusive complaints will file with other government agencies if you do not respond. I was the only customer in the store on the ********************* at the corner of avy ********** ********** half a mile from *******************. We have an extreme combination of many nationalities please please dont let them treat you like this or a relative Its illegal for the elderly, I was polite, kind was in and out quickly, but treated like garbage

  

  Business Response

  Date: 04/18/2023

  Dear Ms.  ******-

      We are sorry for your troubles, but we are not ********** We wish you all the best on your issue.

   

   

  Sincerely

  **********; 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving phone calls from them a little over a week ago. They have called repeatedly and left messages. I made clear to the first several callers that I did not need their assistance (I already receive disability and already have health insurance). After the third call I asked them to please stop calling me and blocked that number. They began jumping around to various local and region-specific phone numbers. They have called 8 times since the first call on 4/10/23.

  

  Business Response

  Date: 04/18/2023

  Dear ************-

     We are sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

   

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  Thank you for your work on my behalf. 
  
  Regards,
  
  *****************