Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Center for Disability or Disability LLC (something) keeps calling my number incessantly, up to 7-8 times a day. Ridiculous! I must have blocked approx. 20 numbers already.

  

  Business Response

  Date: 05/31/2023

  Dear **********************-

     We are very sorry for this inconvenience. We are adding your number to our DNC list today, please note this can take 24-48hrs to take effect.

   

   

  Sincerely-

  Laura 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability LLC has called me over & over & over again, Im on oxygen and this is not easy for me, I never contacted this company and do not want or need their services, please help me to stop the calls, Ive blocked every one of them but they have new #s and keep calling me, this is harassment because I have asked them to stop the calls! Please put me on Do not call list!

  

  Business Response

  Date: 05/31/2023

  Dear ************-

       We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

   

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call me every day - at least 6 times (2 calls at a time back to back) You block that number and they call the next day = same thing My phone doesn't ring but I can't get them to stop I never signed up for anything so they need to STOP

  

  Business Response

  Date: 05/30/2023

  Dear Ms. ********-

        We are very sorry for this inconvenience. We are adding your number to our DNC list today, please note this can take ***** hrs to take effect.

   

  Sincerely-

  *****

      

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  I will accept the response when the calls stop.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8+ phone calls each day for weeks. Blocking numbers does no good because they just call from another

  

  Business Response

  Date: 05/30/2023

  Dear Mr.  ******-

     We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this takes ***** hrs to take effect.

   

   

  Sincerely-

  Laura 

  Customer Answer

  Date: 05/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has taken it upon itself to attach its name to my disability claim. I never gave them permission to do such. I have signed nothing. ***************************** is a scammer and FORGED my signature on e-files to scam me out of $4,000!!!!! No one gave him permission to represent me. I WILL BE FILING A LAWSUIT WITH CITIZEN'S DISABILITY AND *****************************. Enough is enough, this company should be ashamed of themselves - get a real f'n job.

  

  Business Response

  Date: 05/31/2023

  Issue has been resolved directly with the client directly.

   

   

  Thank you

  **********;

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get calls every day from you. I answer I tell you stop calling me. Take my name off your list. Then two minutes later you call from a different number and its a different person. I know you have multiple numbers that you use and theyre all local area codes stop wasting my time and your time as well. I am not interested take my name off your list put me on the do not call list now

  

  Business Response

  Date: 05/25/2023

  Dear **********-

   

     We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take ***** hrs to take effect.

   

  Sincerely-

  *****

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 11 calls in 8 days soliciting me to use them for ssdi. I am already in ssdi. I answered 1 call and told the woman I was not interested and I still keep getting calls. I block the number but the company changes it every time so I have to keep blocking all the different numbers from the same company. STOP CALLING ME! I AM NOT INTERESTED!

  

  Business Response

  Date: 05/25/2023

  Dear ****-

     We are very sorry for this inconvenience. We have added your number to our DNC list, please note this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **********

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few weeks I've been getting multiple calls from this company every day that start in the early morning hours and go into late evening sometimes averaging 8 or 9 calls in a single day and it's always from a different phone number. Don't know how they got my number but I am not interested in any of their services and never have been. I've been on Disability since 2008 and have health insurance that I'm more than satisfied with. I WANT THE CALLS TO STOP!!!!!! I don't want to have to contact an attorney but if it comes to it I will because this is beyond harassment!

  

  Business Response

  Date: 05/24/2023

  Dear ****************-

   

     We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  While I consider this resolved for now if I receive any more calls after 48 hours I will likely be filing another complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop Calling !! Multiple calls daily - always a different phone number.

  

  Business Response

  Date: 05/23/2023

  Dear **************-

     We are very sorry for this inconvenience. We have checked our system and could not locate your number. To be safe we are going to add your number to our DNC list, this can take 34-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling relentlessly for several weeks with multiple calls per day. *** told them I have no interest in social security disability and not interested in their services. They simply started calling more frequently from different numbers. Its interesting that their response to all these complaints is that they are sorry for the inconvenience - except they dont change their inconvenient and illegal behavior; illegal because my number is already on the National do not call list. Clearly such things do not matter to their management.

  

  Business Response

  Date: 05/19/2023

  Dear ****************-

  We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  *****