Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 249 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling my private cell phone number about 2-3 times a day. I have blocked numerous numbers from them, however they still call. I spoke to someone yesterday and they still keep calling. THIS IS HARASSMENT!!!. If it does not stop immediately I will seek legal advise. I am not disabled and on DoNot Call List!
Business Response
Date: 04/13/2023
Dear Mr. **********-
We are sorry for this inconvenience. We have checked our system and could not locate you. We are going to add your number to our DNC list. Please note this can take 24-48hrs to take effect.
Sincerely-
**********;
Customer Answer
Date: 04/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I hope for your sake you are not going to call me again!
Regards,
***************************************Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** calls even thought I have asked to take me off of the list and have blocked several calls. Company :Citizens Disability, LLCBusiness Response
Date: 04/11/2023
Dear Ms. *******-
We are sorry for this inconvenience. We could not locate you in our system, but to be safe we are going to add you to our DNC. Please note this can take 24-48hrs to effect.
Sincerely-
Laura
Initial Complaint
Date:04/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has contacted me 7 times in the last 2 days after I told them I do not want or need their services. Whenever I start to tell the person on the phone I am not interested they immediately hang up on me and call back from another phone number after that. I am trying to block the numbers as fast as I can, but they keep calling from a new number each time.Business Response
Date: 04/10/2023
Dear Mr. *******-
We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note that this can take 23-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:04/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call several times a day with different numbers. I called them back and asked if they sre associated with *********************** They are NOT. I asked why are you calling me...I'm working FT! Uh......I said I see several complaints on the BBB website. Uh..... well we will just put you on the do not call list. Yes....that would be good!Business Response
Date: 04/10/2023
Dear MS. ********-
We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.
Sincerely-
Laura
Customer Answer
Date: 04/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citizens Disability, LLC Keeps calling me even though I have blocked several of their numbers. I have tried to remove my number from their do not call list but it doesnt work because I have received several calls within the last several days sometimes multiple calls per day.Business Response
Date: 04/07/2023
Dear Mr. ********-
We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this takes 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company started calling my private cell phone number about a week ago. Since this time I have blocked numerous numbers and they still call. I spoke to someone yesterday and they still keep calling. I have received up to 15 calls in a single day. THIS IS HARASSMENT!!!. If it does not stop immediately I will seek legal recourse. I am not disabled and on DoNot Call List!Business Response
Date: 03/30/2023
Dear ****************-
We apologize for this inconvenience. We are adding your number to our DNC list. Please note this takes 24-48hrs to take effect.
Sincerely-
**********;
Customer Answer
Date: 03/31/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am on the national do not call list. I have asked them not to call me but they continue to call daily.Business Response
Date: 03/29/2023
Dear ****************-
We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.
Sincerely-
*****
Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls me several (3 or 4) times daily. I have no interest in their service and have asked to be deleted from the call list. The calls continue.Business Response
Date: 03/28/2023
Dear ************************-
We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this takes 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to call several times per week from different numbers even though I've told them I am on full retirement. I block the numbers and file a report, doesn't stop them. I tell them to stop, they refuse. This is inexcusable!Business Response
Date: 03/28/2023
Dear **************-
We are very sorry for this inconvenience. We could not locate in our system, but to be on the safe side we are adding your number to our DCN list. Please note this takes ***** hours to take effect.
Sincerely-
**********;
Customer Answer
Date: 03/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:03/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Various numbers with this company as the caller ID call me on a daily basis. All I get is "incoming call" and then they hang up. I've tried calling back and they can never "find my number" so I enter the one they called from and they can't find that either.Business Response
Date: 03/28/2023
Dear Ms. Ghyst-
We are very sorry for this inconvenience. We have checked our system and could not locate you there are multiple different company's like ours out there it could have been one of them. We are going to be safe and add your number to our DNC list. Please note this can take 24-48hrs to take effect.
Sincerely-
Laura
Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.I believe this company may have issues with their number being used by spammers without their permission and they should work to ensure that they have there name disassociated from so many numbers on whatever platform creates the Smart Tags used by AT&T.
Regards,
***********************
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